I hired this company to refinish the hardwood floors in my home, which are approximately 100 years…read moreold. Justin initially assured me that this would not be a problem. Unfortunately, my overall experience fell short of professional expectations. Initial Concerns On the first day, the owner arrived with an employee to begin work. After briefly applying wood filler for a few minutes, the owner informed me he had to leave. Before departing, he stuck out his hand without saying anything. I shook it which he didn't expect. he then told me he needed the cash. This rubbed me the wrong way. The remaining employee then attempted to connect equipment by pulling wires from two 20-amp breakers without using proper tools, despite my offer to check for a higher-amp breaker. This lack of care and preparation was concerning but I allowed work to proceed. Workmanship and Preparation No thorough inspection of the floor was conducted prior to sanding. Protruding nails were not set, and the floor was not vacuumed or swept before sanding began. When I raised the issue of nail setting, the worker dismissed the concern, stating "it'll be fine." The edging crew that arrived two days later displayed highly unprofessional behavior. One worker shouted profanities loud enough to be heard throughout the neighborhood. Their work caused significant collateral damage, including scuffs and gouges on freshly painted drywall, dents in metal corner beads, a 4-inch hole in the wall, and numerous dirty handprints. Finish Quality While the floors initially looked good before staining and polyurethane, the final product was unsatisfactory. There appeared to be little or no vacuuming between coats, resulting in debris embedded in the finish. When I raised concerns, this was blamed on the lack of heat in the house--though this explanation did not account for the poor preparation and cleanliness. Additionally, the sanding work left extensive waviness throughout the floors, significantly diminishing the overall appearance. Resolution The owner acknowledged the large hole in the drywall and offered $100 off the total price. While appreciated, this did not address the broader issues with quality and professionalism. Areas for Improvement This company needs to significantly improve in the following areas: * Professionalism and communication with clients * Attention to detail and proper preparation before sanding * Care to prevent damage to walls, trim, and other surfaces * Improved sanding technique to avoid floor waviness * Thorough cleaning between stain and polyurethane applications Final Impression Justin was courteous, but based on my experience, I cannot recommend this company without significant improvements to its professionalism, workmanship, and quality control.

Just had our second project inside of a year completed and they did an amazing job again-- always…read morecame at time they said they would ; trustworthy honest all the workers were professional and very detail oriented and great price for refinishing first floor and for installing new hardwoods in our entire upstair and replacing our staircase absolutely highly recommend them to anyone needing this work They even took care of our dog while we had to be out of the house

Run the other way. This individual is not even a handyman, let alone a licensed professional. He…read morewas hired by my General as a subcontractor to do plumbing work on business, and unfortunately I didn't find out what he is until too late. He is NOT licensed and has no idea about commercial codes. He wasn't even aware - as a plumber - that Onondaga county requires separate plumbing, plans, inspections all done by a licensed plumber. Because of this, when it came time to open my business, we were informed that we didn't have everything we needed for our certificate of occupancy. It took another 8 months after opening to get everything fully mitigated in no small part because this individual came once a week, if we were lucky. Eventually, my General fired him because he was incompetent to complete the plumbing work to code. What had taken him 7 months to unsuccessfully do, a licensed plumber was able to complete in under 2 weeks. Unfortunately, in order to get everything done I had to make compromises, or my walls would have need to be torn open again, thus taking even longer. As you can see from the attached picture, the ugly PVC pipe should be fully enclosed in the walls. It's not what I paid for, but I felt bad for my General. The extra costs of this has jeopardized his solvency. It could have done the same to me, if the county had decided to shut me down rather than allow me to mitigate. For all you General Contractors, you would be well advised to steer clear. I know for a fact, my General had to pay in excess of $20K due to professional malfeasance of Jim Pollack. Feel free to reach out to me and I can tell you more as well as put you in contact with the licensed plumber who eventually finished the job. For residential individuals, if the timeline that he followed for my business project of 8 months late is OK with you, then by all means. I wouldn't hire him clean my toilet, let alone do any plumbing work. That said, I'm looking forward to the next time our paths cross.

I am very happy with my new kitchen floor installation and communication from start to finish. He…read morewilling got me some floor samples as I asked to compare floors to choose, And responded to questions I had and the work was excellent and love flooring result and went the extra mile I believe Contractors are busy and got a good result and recommend JMEG Installations.

Replaced carpeting with LVT & new carpeting on stairway excellent service. Would highly recommend…read morethis company

OMG! What a surprisingly wonderful experience I had with this company. I had a small bathroom…read moretiling job that I needed done, with quality workmanship and without getting gauged. Of course, I started with the big box stores to nail down what would be a ridiculous price. Coming up short on so many other potential contractors, I mistakenly searched the web using this company's name--thinking it was another that I had been in contact with. I was impressed by CNY Flooring's online customer photos and testimonials, and afterward the willingness of the owner to arrange a free estimate, then finally and most of all the excellent pricing. I purchased my own tile elsewhere, and used CNY Flooring for the installation only. The owner Sid and his assistant did such awesome work and clean-up after that I'm now considering having more flooring work where I hadn't even thought of it before. I will provide an update and photos when the last piece is installed. But, I can tell you already that if you're looking for quality, timeliness, professionalism, and reasonable pricing, look no further. CNY Flooring is one of the best that I've encountered in 20 years here in Syracuse, and more than a half dozen tile flooring contractors in my home over the years. Can't say enough wonderful things about them. Read less

My husband and I are redoing our floors in our house and was referred to Crow Hill by the…read morecontractor who is installing floors for us. I have to say Mike (owner of the store) was very helpful and gave us a good price on the flooring. He is just a good honest guy trying to make a living and not rip you off. I will be recommending him to anyone I know that needs new flooring!

From the owner: Here at Crownhill Hardwood Floors, we specialize in all of your flooring needs. We carry the best…read moreof the best including, but not limited to: Luxury vinyl by Fusion, Core Tec, pre-finished/unfinished hardwood flooring by Mirage, Homewood, Somerset, Mullican, BSL, Hallmarks, and Villa Borghese. With 30 years of experience under our belt, no job is too big or small. Family owned and operated, we guarantee you the floors of your dreams...Give us a call, or shoot us a text. We look forward to hearing from you!

This is a great company, great store and a great team. I would gladly recommend them to anyone…read morelocally looking for a floor renovation.

I requested quotes here and from Lowes, and LL beat the quote by charging 2 grand less than Lowes!…read moreAnd I am extremely happy with my new flooring! I had it put in every room in my new house except the kitchen and bathrooms, and will definitely be calling on them to do the bathroom and kitchen in the near future. They were polite, knowledgeable, and fast, even during the pandemic! Pat was great at explaining things as was Kyle! They will be my go to for flooring and I highly recommend them. Their prices are much lower than Lowes and Home Depot and they have a much bigger selection, also. Love this place!

I recently hired Built Right Company and couldn't be more pleased with the experience. They arrived…read moreright on time, completed the job with excellent workmanship, and even went above and beyond the scope of the quoted work. What really stood out was their attention to detail--everything was cleaned up thoroughly once the project was finished. On top of that, the team was personable and easy to work with, which made the whole process stress-free. I would highly recommend Built Right Company to anyone looking for reliable, professional service.

From the owner: Our customers rely on our extensive experience to provide solutions to their remodeling and…read morerenovation challenges. Through the years, BuildRight has developed Dustless Remodeling, innovative room design, and continues to offer core professional services including electrical, plumbing, heating, and cooling. BuildRight is committed to successfully complete any project in a cost-effective, accurate, and timely manner.

very nice gentleman. got the problem fixed and I sm very pleased with his service. will call him…read moreagain.

Company is very responsive and able to fix my issue the same day, wonderful to deal with. Will…read moredefinitely recommend.