This place really out did themselves, with such a beautiful atmosphere, and brand new state of the…read moreart facilities they due whatever banking needs you might have. The staff was really great and they were very helpful in getting me through this process. They had great ideas and listen to my needs from the very beginning. I'm glad to be banking with you now and the foreseeable future. Thanks again for everything.

From the owner: Canyon View Credit Union is a member-owned, value-driven financial…read morecooperative serving over 130,000 members since 1956. Our mission is to help members navigate their path to financial success with confidence by providing personalized service, competitive rates, and innovative products that support long-term financial well-being. Proudly rooted in Utah, we are committed to investing in our local communities through financial education, member-focused solutions, and 21 conveniently located branches. We are a trusted path for your financial journey.

Useless. They don't have a teller. Came in for a replacement debit card, they said they can't do…read morethat at this location. Every time I asked a question, they said do you have the BOA app? Horrible location.

Why would you let me make appointments in a store where no one works and no one answer the stupid…read morescreen call

I highly recommend this location. I've been getting the runaround with customer service, fraud…read morehotline, claims department, oh goodness...I was being transferred all over the place with just one phone call. Only trying to get my money out of the account to officially close my business with chase. After my visit here, I really wanted to continue banking with chase. That's how awesome this visit experience was for me. I usually have anxiety talking to people. Let alone trying to get my money out and keep my cool. At first I was working with Tate and we were unable to resolve anything because of the operators over the phone. Tate was helpful. I ended up calling the hotline, once again and I was told by Candice, it was going to be up to the branch manager. Ashley, the branch manager, SUPER HELPFUL! I can't even thank her enough for her help with getting things done and taken cared of. She was WAY easy to talk to (I'm a trucker, I don't talk to people much lol) and she knew how to do her job. Very knowledgeable. All the other workers at this branch were way helpful and made it easy to communicate with them. The environment was definitely welcoming. From the first step through the doors all the way till the last step out the doors. Literally, it was my last visit because I've moved my business to another bank. BUT if I were continuing business with them, I'd drive to this branch ONLY. lol! The tellers have been pushed towards the back, and I think it's actually a smart idea, safety wise for the workers. But, there are banker cubicles and if there's someone in the cubicles, they're the first to greet and assist you. Very quickly too. And they can guide you to where you need to be. It seems like this location has made some major changes since the last reviews left by others on here. If you're a Chase client or thinking about going over to Chase, I highly recommend you work with this branch. Yes, even if you live in Ogden. Ha!

Should have looked at the reviews before coming here. The wait is ridiculous and the manager saw me…read morewaiting for a good hour walked passed me over to another couple to help them completely ignoring the fact I was waiting and hasn't offered any type of communication. Of course I spoke up, but man how rude she looked at me as though she was annoyed with me....nope go to a different branch or maybe even a different bank!

*Update - I spoke with the VP of Credit and as I said at the bottom, she was a very good listener…read more She took a look at the app and determined that yes, it lacked some basic features that she thought were reasonable to expect, she removed two of the late marks from my report, and has spoke with the developer about making some changes. The third one she said she looked into it and the company did in fact do quite a bit of due diligence by way of phone calls and letters sent and so she couldn't use the app as a reason to delete that one. I thought that was fair. Very happy to hear this. Should bump my score back up pretty significantly. As soon as it does I'll be right back in there to expand my HELOC. Thank you, Susan for your assistance. I can now safely say that AFCU cares about their customers. Highly recommend. I have a HELOC with AFCU. Right after closing I downloaded their mobile app to help me manage my account. Unfortunately it lacks some very basic features that I've come to expect from financial management applications that have caused me quite a bit of trouble. For example: when you get a HELOC with AFCU you also have to open a checking or savings account. This is actually kind of nice because you can simply transfer funds from your HELOC account into your checking or savings account, and then turn right around and pay your monthly HELOC bill with those exact same funds. However, when you do this, as I have done, the app offers almost no indication that a "payment" has been made. It never even uses the word payment, anywhere. Ever. Nothing that says "Your payment of X has been received. You now owe X for the month of X. Your next payment of X will be due on X." No, the only indication that you've made a payment of any kind is that the due date changes. Also, if you're late on a payment (which I just recently learned I was THREE TIMES, apparently) it does not tell you. Even if you are multiple months past due it doesn't tell you. The minimum payment amount is the only amount due--you can't see the total amount due, so you just have to guess where you're at. It doesn't show you a past due amount, it doesn't tell you what fees you were charged for being late--anything. Again, the only thing that gives you any indication that anything has changed in any way is the due date. The amount due remains constant whether you're on-time or several months late. I've since learned to use this due date as my one and only guide to knowing the status of my account, but before I was able to figure that out, as I stated above, I had apparently already been over 30 days late three separate times (I learned about this, ironically, when I went in to inquire about increasing my HELOC and checked my credit while I was sitting there discussing the rates with a loan officer). Here's where it gets frustrating: They apparently don't care. I wrote their credit department an extremely polite letter explaining the situation and they replied with a canned email about how unless there was an error on their part, there was nothing they could do for me. I explained that I understood and even agreed with that position, and I believed that, if they were interested in helping me, the problems I just described with their mobile app COULD be reasonably interpreted as, if not an error, then at the very least, an oversight that directly contributed to me not making my payments on time, and I believed they could use that as justification for removing the late payments. To my surprise, rather than giving me the benefit of the doubt and granting my request, they doubled down and become oddly defensive. They insisted that since the app shows the due date, that should have been sufficient and there was nothing they could do for me. When the first person I spoke with shut me down so abruptly, I asked to speak with her direct report to see if she could help. When she shut me down, I asked to speak with hers. She shut me down too. I'm now waiting to hear from their Vice President of Credit but based on the way I've been treated thus far I'm not very hopeful. *update* spoke with their VP. She hasn't assured me yet that she'll reverse the previous decisions but I felt she was actually a very good listener and we had a very good conversation. She said she's going to take a look at the app and get back to me shortly.

HORRIBLE CUSTOMER SERVICE! They don't help at all, are rude, and hang up on you in the middle of…read moreyour explanation!!!! Dealing with them in person isn't any better either. This was my letter written to US Bank. The location of the specific ATM that is referred to is in the Smith's right off Timpanogos HWY. I wish I could give them ZERO stars for customer service, but unfortunately the lowest allowable is one. Below is my letter regarding the situation and lack of customer service: "Let me first start by saying that whoever 'Nathan' is in customer service (800-872-2657) needs to be relieved of his duties without hesitation. He is completely incompetent and lacks the social skills needed to deal with customers. Claiming "there's nothing we can do" and hanging up on someone while they are calling to get answers is extremely unprofessional. I called back immediately (well, as fast as I could get past the automated system anyways), and was then on the phone with an 'Anthony.' I asked him to transfer me to Nathan and he said that he is unable to transfer calls. Really? You know that old saying 'You can't bullsh*t a bullsh*tter?' I know that you have the ability to transfer calls between people/departments. I don't know if he thought that I was ignorant because I am female or what. But it's pretty common-sense that CUSTOMER SERVICE has the ability to transfer calls to different departments/extensions, otherwise the entire system would be pretty pointless, wouldn't it? The initial reason for my call was that one of your ATMs at a local Smith's near where I work in Lehi, UT, ATE my debit card for no reason. I tried talking to the guy working behind the counter at this 'grocery store branch' and he told me the machine immediately shreds cards that it eats. Now, this would make sense and it is a good security measure had my card been flagged for fraudulent activity, but it had not. I tried to speak to the branch manager (Chauncy Moyer), but was told that he is out until Tuesday. I was using the ATM (ID # SUS4U756) to get a book of stamps. Simple right? One would think, anyways... I got my stamps, got charged the $11 for the booklet, and got my receipt... but no card. I should also mention that I am NOT an US Bank member. This was a Navy Federal card (yes, a MILITARY debit card) that was eaten. I am not even that upset that the card was destroyed anymore. At this point I am more appauled by the negative representation of your institution displayed by the incompetence of your customer service crew. Long story short, I was NOT impressed with your institution. I will never use an US Bank ATM again, nor will I never open an account there. I will also make sure to pass my experience along to any and all people I come in contact with who are considering opening any accounts with your bank. The frustration and inconvenience of dealing with the personnel this institution has chosen to employ FAR exceeds and any kind of convenience provided by utilizing an ATM that bears the name of your branch. Not to mention that now, because my card is gone, I have to explain to some people why they aren't getting Christmas presents on time. So not only has your ATM screwed things up for me until I can get a new card, but several others too. Had I known this was going to happen, I would have picked up my stamps at the post office like a normal person. So while you all are enjoying your holidays, take a second to stop and think about the ones your bank has screwed over. Chew on that for a minute. I am willing to bet that this post will get deleted, so I have made several copies and posted them in several places to potentially warn those who may be considering opening any accounts or banking with your branch or your associates."

I have been banking with US Bank for over a year and was experiencing some issues with my account…read morewhen the phone representatives couldn't help me, i hiked myself to the nearest branch which is this location (located inside Smith's). Needless to say, they really helped me through my account issues and got them corrected and I really appreciate it.

Michelle, branch manager at this branch was awful to work with. Just awful. Couldn't believe how…read morecondescending and apathetic she was during a pandemic. Stay far away.

I have been pretty happy with this bank, but I don't love it…read more I like their mobile services, and they are pretty friendly. Every now and then they will nickel and dime you on little things.

Andrew was the man. super cool dude, helped me get a new card super fast. Explained everything…read moresuper well. 100% needs to get a raise.

I've been a member with UCCU for many years and their customer service is probably the worst I've…read moreever dealt with. If you're looking for a good credit union go with Cyprus credit union. They are the best!

It's a bank. How excited can you get about it? But they have a good staff and it's were we get…read moreour pads of dollar bills to give the grandkids for Christmas which is pretty cool.

From the owner: Big City Banking - Small Town Service…read more To better serve you Bank of American Fork offices are conveniently located throughout Utah, Salt Lake and Davis Counties. We are Member FDIC and Equal Housing Lender.Bank of American Fork is committed to safe and sound financial management, a commitment that has kept us thriving for the past century. We provide Big City Banking ~ Small Town Service to all of our customers. This means we offer all of the technology, products and services that can be found at a "big" bank, but with the exceptional customer service and friendliness you'd find in a small town.

this has quickly become the worst possible bank to bank with between them constantly charging me…read morewith random fees and always locking my card for fraud to where i can't use it , cannot get cash from the atm, and can't do anything i'm beyond irate with this bank at best they're scammers and at worst they're așșholes . I tried using my card to buy some lunch and low and behold my card kicked for fraud i try calling to get it unlock and wow shocking they can't do anything until i call a specific number between 1pm and 5pm on monday ... 3 days from now !! this is the worst possibke bank ever and i would suggest any and everyone bank elsewhere

Excellent and competent staff, had an issue with my account, and they resolved it and got it fixed…read morewithin a day.

My mom and dad have been a client for a long time and it's always been such good service super easy…read moreand easy quick for all these years right? But now it's just not the same super understaffed and incredibly long waits me and my mom came today to get a payment and we were super busy and needed to go out fast and there was 3 other people and we were second in line and we came up and the teller asked what we needed and all that stuff. We waited for 45 minutes 45 just to get are money and leave it seemed like only 1 person was working and he ignored us and we were in a rush. and there wasn't even that much people. and it's even more sad that the bank next to them had more people but went way faster. if your in a rush and need to withdraw money don't withdraw from this bank.

Have been a customer for over 20 years but in an other state. At this branch I have never, ever…read morebeen able to contact a person by phone. It is very frustrating, because the automated system does not give me the options as to what I need. Would give this branch - 10 stars if it were available.