I am a small business owner who hired Goldin Group LLC in late 2010 to help me catch up on tax filings owed by my former company. They did a fine job and so I hired them to handle my family and business taxes and monthly business account reconciliation. After dealing with them for about three months I became very discouraged with the service I was receiving. And after about 7 months I left their company a very disappointed and upset customer.
Firstly, they almost never got me information when they said they would and they never followed up when they said they would. For example, one Friday at 10 a.m. my accountant tells me he'll email me some information by 4 p.m. that same day. Four days later, I call him asking for the information and he tells me "Oh yeah I've been meaning to email that to you". This was not an exception, episodes like this was the norm and happened on several occasions. Eventually I stopped having them do my monthly account and reconciliation because they would take too long to get those to me. However, I really learned how careless and non-thorough this company was when I had them prepare my taxes for 2010.
Once my taxes were finished, I gave them my bank account information to e-file with my returns so that the IRS could directly deduct the charges. About a month after my returns were filed I checked my bank account and realized that the tax fee still had not been taken out. I call Goldin Group and they told me that they forgot to input the payment information and that I would need to mail the IRS a check! Now it's bad enough that they never entered the payment information and caused me to pay my taxes late. But it's even worse that they did not tell me and I had to find out on my own. Soon thereafter I got a letter from the IRS assessing penalties for paying late! Goldin Group acknowledged their mistake and wrote a letter to the IRS requesting a waiver of penalties. But they put the wrong tax ID number on the correction letter! Another sloppy, careless mistake. So I just went ahead and paid the penalty myself and Goldin Group reimbursed me with no argument. Several months later, their letter to the IRS apparently worked because the IRS refunded the penalty to me and I, in turn, refunded Goldin Group. But all of that would have been avoided if they had been more thorough from the beginning. I wrote several strongly worded emails in complaint about having to go through all that and the head CPA , Javier Goldin, actually had the audacity to tell me "Mr. H, If it's perfection you expect, that's a tall order to fill". (WHAAT???) But wait... it gets worse.
A few days ago I got a letter from the IRS stating that I owe $26,913!! Apparently the Goldin Group did not only fail to enter my payment information but they also failed to report ANY of my investment income on my 2010 returns!! At tax time that year, I had sent them all of the paperwork regarding my stock buys and sells and their accountant even asked me specific questions about it. So there is NO QUESTION that she received the paperwork and actually looked at the paperwork. Of course, I am very upset by now because I thought I was done with this sorry company forever and here I am a year later still being bitten by careless, sloppy work on their part. How does a CPA forget to account for $63,000 in stock sales???
I wrote to the senior partner Javier Goldin complaining about yet another mistake on their part and he replied in a very smug email "We have no record of having received the investment income.....We will be happy to help for a fee". What??? So they messed up my taxes in more ways than one, the IRS is after me for 26 grand and they have the nerve to want to CHARGE me to fix THEIR MISTAKE! Unbelievable. Anyway, I run my company in a very thorough manner, and therefore I did indeed still have the email from last year where their accountant asked specifically about my stocks thus clearly disproving his claim that they never received the information last year. I forwarded the email to the senior partner proving I was right. He had no choice but to admit their mistake and offer to fix it for free now because he was now legally on the hook for omitting information from my tax filing. I told him I decided to use a different CPA but that Goldin Group could pay for it and pay any penalties that may result from yet another mistake on their part. Of course he agreed.
In my opinion, the Goldin Group are all talk. They promote themselves as being tax accounting professionals, and they do know how to crunch numbers I'm sure, but their lack of thoroughness and numerous sloppy, careless errors and omissions over shadow any pure accounting skills they may have. To me they seem to have some kind of "No harm no foul" philosophy and office culture there, where it's okay if you mess up as long as you fix it later. I say do it right the first time so there's nothing to fix read more