I work out 3 days a week with a great trainer, Andre. The pictures someone posted were from several years ago. The current equipment is good and not torn up. Working with a trainer I'm getting into great shape. And it's fun. read more

Signed up for a month-to-month membership was told no commitment, no problem to cancel. Now they won't let me cancel, saying it is a year contract. Ripoff! read more

After being a member here for 2.5 years I built my home gym. I spent 6 months trying to cancel this membership. I visited this location as well as the oak ridge location. Between the 2 locations and 5 visits there was never a "manager" on duty to process my cancellation. Finally on my 6th visit there was still no manager on duty but a woman that had access happened to walk up to the front desk. She processed my membership pushing my date out another month and processed a month worth of payments in my card. She assured me that would be my last charges only for me to go home and 2 days later see another debit for $16.99. I called to get charges reversed. Sent emails to their billing department and was declined having these charges reversed. She did not tell me my cancellation was a month out. I will never use another golds gym ever. They are dirty and when I told the manager that I finally spoke to that it took me 6 months to get my membership cancelled he informed me that there is broken equipment that they've been waiting over 6 months to have fixed. Get your shit together Gold's Gym. A very dissatisfied customer. I never leave negative reviews but this is ridiculous. read more

These ppl are complete idiots.. they sent my bill to collections because their employees couldn't change my debit card number and I had moved so I couldn't pay. Wasn't trying to cancel it just couldn't come in for a few months because I wasn't in the area.. reporting to the BBB. read more

I've been going here for around 3 years. Starting this year, the gym has been different. I won't lie, a while ago the place wasn't in great shape. However, recently the experience has been noticeably improved. I think they changed ownership because the staff and management are all new. At the start of this year, they began fixing problems that had been neglected for some time. Whenever someone has a suggestion, THEY ACTUALLY LISTEN. Lots of new classes and equipment have been added as well. This has become a really solid Gym. read more

If you are looking for a gym with ancient equipment in disrepair, a disgustingly unclean facility, and a penchant for ignoring customer feedback while making excuses that don't make sense, then look no further! Gold's Gym in Lenoir City, TN takes the cake in low standards, utter disregard for any measure of cleanliness, and they operate on a razor thin budget that doesn't allow them to make even the most basic repairs. I've been a member of many gyms in the last 20 years, and Gold's is by far the most disappointing. They clearly could care less about the satisfaction of their members. I've left feedback after feedback with their manager, and I know other members have as well, but nothing has changed in two years. The one redeeming thing they have going is the variety of equipment. If there are health codes for gyms, I don't see how this place could possibly stay open. The shower drains back up, the sinks and walls are filthy, and the toilet stalls are reminiscent of a 1980's decrepit truck stop. The pictures will show all you need to know. All they need to do is regular maintenance and have a cleaning service come in every week. Seems pretty standard.... And as if I needed to keep going, their child care is frequently closed and/or the worker is negligently late. There are lots of options for gyms in Lenoir City. I highly urge everyone to join one that cares more about its members. read more

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I spent too much energy trying to cancel this membership. There was never a "manager" on duty to process my cancellation. Once someone finally replied to an e-mail, I was told I'd have to pay an extra 30 day cancellation fee along with the actually percentage based cancellation fee. It's not even in the contract. Once I disputed that, Gold's Gym went silent. I only cancelled due to them not being able to keep steady trainers during my time working out there. I went through three different ones in a matter of just a couple of months. Once the last one quit no one reached out to set me up with someone else during my training sessions. And once I reached out since no one from their team did, I was told that there was no one to train me at the time. Hence why I decided to cancel. Terrible management. I am not one to leave a negative review, but the customer is the last thing Gold's Gym is concerned about. read more

Everyone working there is really polite and nice. The equipment and locker room are in good condition. I love that I can bring my toddler to the kids area to play while my husband and I work out. read more