This Golds facility does not have a sauna or pool open for member's use. They have not been open since the COVID epidemic.

I enjoyed Zumba class this week Annette... We need more classes like this at least once or twice a week... read more

Gold's Gym San Antonio 78 Walzem - Gyms Near Me - San Antonio, Texas

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I love this gym. It's not the "nicest" Golds I've been to, but it's definitely homey. Only thing I don't like is they don't have a sauna. read more

Gold's Gym San Antonio 78 Walzem - Spin room - Gyms Near Me - San Antonio, Texas

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I enjoyed my membership while I had it, but my positive experience ended when I had to cancel my membership due to moving. Gold's failed to properly cancel my membership and proceeded to charge me my membership fee for 7 months thereafter, and refused to refund me for the entire amount due to some unethical and predatory fine print. It was difficult to get in touch with a manager to sort out this issue, and when I was able to reach the general manager, Vincent, he was condescending and unhelpful. He was not empathetic and implied that the extra charges were my fault, even though the error was made on their end and they failed to complete the termination of my membership. He did not offer good customer service whatsoever, and he hung up on me as I was expressing my complaints about the disrespectful way I was treated. He also insisted that I was emailed a copy of the termination agreement, but I was not. Be aware that they will charge you for services unrendered if you do not catch them in the scamming way they fail to completely terminate your membership, and even though they admit it was a "system error" on their end, you will still be charged for their mistake. The front desk staff was helpful and responsive, and the assistant manager Adrian was nice to speak with, even though he was not able to help me solve the issue. My issue is solely with the General Manager Vincent, who could have been much more kind to me from the start. I understand that his hands may have been tied, but the way my calls were dodged and how I was not called back when I should have been, the uncaring fashion in which my concern was addressed, how I was blamed for "not catching" their own system error as if I am irresponsible or somehow at fault, and the unwillingness to listen to my valid concerns about not only the erroneous charges but also the disrespectful way he treated me, all felt unnecessary and not the type of customer service a person would expect to receive from a general manager. If he had actually cared and knew he could not help, he would have simply started with "I'm sorry for what happened and I wish I could help, but the best way to get this sorted out is to contact your bank." I assume that this is not the first time he had seen this happen to a member, and it would have been great if he had given me the fastest and most effective way of resolving the issue right off the bat. Being empathized with, rather than blamed, dismissed, and hung up on, would have not solved the problem of being out nearly $400 worth of unfair charges, but it would have made me a happier customer and much more willing to return to Gold's as a member in the future, not to mention would have made for more pleasant conversations. He does not deescalate, but rather exacerbates the issue with a lack of empathy. read more

I can only speak for the area of the gym of which I use most. The pool and women's locker room. I love the pool. It is well kept, not crowded and has a hot tub with a massaging waterfall feature, however....although the locker room itself is OK, the shower stalls are the worst. Soap scum, mold, mildew and pink slime are an open invitation for a fungal/yeast infection. I have written and verbally expressed my concerns several times. They power washed the showers? Needs a regular cleaning with elbow grease and brushed and disinfectant. The toilets are not cleaned on a regular basis. Business' that cater to the public are often judged by their restrooms and cleanliness. No pride in ownership here. read more

I canceled my membership almost a year ago. I received a letter from a debt collector yesterday saying I owe $54 to Golds Gym. I paid month to month and did not have a contact. This is the worst gym I've ever been to in my life. The gym is disgusting! The pool is disgusting! The hot tub is disgusting! The bathroom is disgusting! The manager is incapable of enforcing the gym rules like racking weights. This gym and the management is a joke! DO NOT JOIN THIS GYM! read more

I've been to a few of the Gold's gyms in San Antonio. I was disappointed with this location, as it'll be my new "home gym" having just moved to the NESA / Windcrest area. While this location has the ideal amenities that I need (pool, cardio, freeweights/machines, etc.) and staff were nice and welcoming, the overall feel of the gym felt disorganized and dirty. The restroom / changing area was dirty and messy. The TRX equipment was all tangled up from where they hung. There seemed to be a very small and limited amount of disinfecting spray (yay flu season!). The cardio machine I was on wasn't quite working properly - the heart reader was broken. I've read more reviews on the Gold's gym platform that there are broken machines here, which didn't surprise me. Other notes: The pool felt a little too warm for doing laps in. Though I was impressed their spa had a waterfall function to it - great for back massages. I've frequented the gym in New Braunfels, the quarry & Austin Highway at different times, and they were always clean-ish. I can only conclude the cleanliness issue be because of poor management (hire a cleaner? Hire more cleaners? Have staff check the gym areas more?). While I would want to go elsewhere (and might occasionally), the proximity of this gym to where I live will have me coming back. Hopefully it'll get better! read more

Gym has great spinning instructiors. Unfortunately most of the bikes are in bad need of repairs. I was in the middle of a session when my bike pedals siezed up; I tried to jump on another bike, but the seat wouldn't stay flat. Frustrated, I had to leave the class and finish my workout on a treadmill. I have not been back to this gym since. read more

Love working out at Gold's. The instructors are great. It's my second home right now. The gym is very spacious & clean. It offers a variety of classes. It also have a pool & a kids club for the kids to be baby sat while you workout. See you there. read more

Not military friendly. Signed up for the free pass online, but they wouldn't honor it because I was honest enough to tell them I was stationed out of state but I'm actually a legal local resident of San Antonio as stated on my driver's license. They do have a great selection of dumbbells. However, some of their bench cushions need replacing. A few of the weight and cardio machines didn't work and one of the water stations was out of commission. Overall, not impressed. read more

I have been working out with Felix for over a month. He is such a great personal trainer. He has offered me incredible guidance and transformed my body completely. Other staff are friendly as well. The gym is definitely a fun place to work out ! read more

If I could give this Gym less than one star, I would... The facilities are great the equipment is great. Their policies suck. I had been a member since 2006, added my kids on naturally the price went up. Recently removed the kids, but the price never went down. I would call and ask about the price, but they would continue to say that I had to goInto the location and we negotiate with someone there. When I finally get a chance to go then they say they can't actually do it until it's closer to the next payment supposed to post, which is in another week. With all this said and done I have been overpaying for three months and they would be able to do it here and now much less over the phone. Makes no sense at all; stupid, stupid, stupid!!! read more

I started attending this gym earlier this year when I moved. Although it's not my favorite, as I use to live in the actual city, it gets me through my workouts. Sauna has not opened so that sucks. The thing I hate is there is a lot of old men that stare and will follow you around. I've had two to the point that I roll my eyes and say "are u fckn kidding me" and walk out the gym. There's this man that happened to always be working out next to me on every machine so I waited until he was done so he could leave to his next exercise and I could go to one that was far from him yeah he took forever to clean up so I just go to my next machine and look at that, he also needed the one next to mine. It's so frustrating. Plus one had the nerve to come up to me and say he finally had the nerve to come up to me and that we go at the same times. He kept on talking but I put my AirPods back on. Dude can be my dad. Idk if it's the location or what but I never experienced this in the other locations. It's the only one close to my house that's why I chose this gym, all the rest are half an hr away. I decided to change the time I go which really sucks because it throws off my day. I don't like to exaggerate but this men really make me feel uncomfortable and I will report next time this happens, I just hope management will do something about it as I have heard in other gyms that nothing is ever done. I know this has nothing to do with the actual gym. But overall there is always staff putting away the weights which is nice due to some people that leave their area a mess!! They always greet you when coming in and when you're leaving. The rr are fairly clean, the cleaning lady is always around. I guess it's just the members I don't like. I'm in no way racist. But it's always the African American older men that stare. read more

I have been working out at this gym for over a year. I usually go with my brother and cousin. With our experience we have found that the quietest time is mainly at night. I have been to a few gyms since this is a 5 year thing for me and I enjoy the staff at night quiet friendly and helpful when needed. Staff at night friendlier than morning or day. People at the gym don't really chat much here unless you know a person or work out buddy. From heat I have seen over the year and change I've been to is it is clean... big plus. read more

Have been going to this location for last few years --gym is what you would expect from Gold's Gym -- Parking Lot now utilized more and more as a free truck stop for semi trucks/large flatbed trailers/RV and the occasional people sleeping in their cars -- while there are towing signs, these are not enforced. read more

If you are a new mother this is not the gym for you and your family. I am a new mother and was excited about getting back into shape post baby. When I signed up I was told that I would have two hours a day for childcare for my children. I thought that was wonderful! One hour to workout and one hour to shower, change and even do my hair! (which new mommies know is hard to find the time to do at home) After packing up everything my baby would need and everything I would need, loading my three-year old & and 10 week old into the car (which is an exercise in and of its self) i arrives at the gum only to be informed that it is not the 2 hrs but only 1 hr because my baby is under 6 months old. I guess new mommies are not supposed to be able to exercise and shower at this gym. Very disappointed in the service me and my family received. read more

The same thing happened to me that happened to Angie. They claim they never got my cancellation notice but they stopped billing me. Then one day they charged my card over $600 for "back payment"!!! They do this all the time. Google "Gold's Gym Cancelation Scam" and see all the hundreds of internet complaints. read more

This place is hit or miss. One morning the gym failed to open at 0500 hrs, they NEVER seem to have all the ingredients for any of the shakes. The new desk receptionist never moves from one spot, Sauna is always down and is falling apart. They play the same rotation of music on the air and TVs and it lacks actual diversity. Hopefully the owner reads these reviews and makes changes. With the number of customers every morning and monthly dues there is NO reason why the service is like this. FIX THESE PROBLEMS! read more

I just became a member. I love the selection of classes they offer. The kids club is a great big room for the kids to play with. Staff are wonderful! read more

I've been in a lot of gyms before at the age of 65 but this gym is awesome Jacuzzi with a waterfall people are awesome and it is very clean 24 seven read more

I was very pleased on how clean this location was. The staff was very helpful during my first visit here. The machines are certainly upgraded in comparison to the location most convenient to me. I highly recommend this location. read more

This gym is pretty good as far as equipment they have a staff that is pretty friendly and very helpful. I wish they would have more of an assortment of kettle bells and Olympic lifting platforms. read more

Extremely disappointed with this location!! You'd expect that at 5 am (when they feel like opening on time) the machines would be clean, the paper towel dispenser and spray bottles refilled, and the weights re-racked, but no. Everything is a mess. I cannot stress this enough, the people who go in the mornings expect the gym to open on time. We wake up early to make the most out of our workout and to feel rushed because there is no sense of responsibility from the employees is not fair. After all our money is still being deducted religiously every 15 days!! read more

I'm moving to San Antonio area and looking for a gym to join. So by the reviews this is not a place to join. Golds Gym staff should respond back or at least put a comment on here to convince people like me to join. read more

The gym is way to small for the price they want to charge. The treadmills are right there when you enter the gym. It's packed like sardines it's so small read more

Wonderful Gym with great Employees. Definitely recommend everyone to give this gym and there staff a try!

Love this gym. I frequent here now when I'm in town. A much better scene than other gyms in the area.

Just moved from California due to being in the military. My husband and I went for a 3 day trial with the gold pass. On the pass it states that you have to have a valid ID. We presented our ID's on the 1st day, but they wouldn't accept it because it wasn't a Texas ID. We were Very rudely denied access to the gym by Vincent. He acted like he had better things to do instead of dealing with our situation. If a Texas ID was needed, then it should've been stated on the pass. This gym will not get our money and Vincent should NOT be in a customer service position that represents the company. read more

ABSOLUTELY HORRIBLE! After I quit the gym, Gold's continued to charge my credit card without authorization. I only got my money back after I reported them to my credit card company. Thank god for Discover else Gold's Gym wouldn't have given me my money back. They are not even registered with the Better Business Bureau, probably for good reason. Don't trust them with your bank or credit card! read more

I was a frequent user of this place but recently started going else where . I'll drive across town if I have to . This place has gone down the drain pool area is always very dark. And bunch of grunting which I don't mind at a certain level but when I can hear you across the gym it's way to much . Suana is always down . They closed the pool area for weeks cause of a pipe leak. And the Suana is falling apart you tell me lol The Suana is always dark or people get mad when you turn the light on if your so insecure of your self work out at home . Most of the trainers I have even tried asking a quick question act so stuck up and arrogant. Never seen fat trainers till I started coming here lol. They are too busy trying to build new golds when thies old one have gotten very outdated and dangerous . A major lawsuit will then close them all down think people !!!!! That sink hole underneath that parking lot scares me lol read more

i got bit by an ant in the studio..... i checked to see if there were more and there was a whole colony....

Honestly, I wouldn't give you a star but I probably have no choice. I've been going to this gym when it first opened up. My membership has been on and off because it can be expensive. It's really annoying that you can't get anyone to open your gym at 5am. This has happened multiple times this month and last month. You are the closest gym to me. I don't need to pay extra in gas to drive somewhere else, while I'm paying for a gym membership that is down the street from me. read more

Unorganized. A lot of chit chat going on. Not a professional place. Nobody knows who's in charge. To many chiefs. Staff needs training and professionalism. read more

The gym is ok however the billing is terrible. Stayed beyond my obligated time to fulfill my contract and when I left I am still being billed after 4 months. Customer service refuses to acknowledge I have cancelled my membership eventhough I have now cancelled it 3 times. read more

everything about this gym is good, but a customer service employee is very rude. especially the lady name Sara.... oh and before you will decide to make any contact with this gym make sure that you will be safe from their billing system because they will trick you at the end !!!!!! read more