Absolute joke of a complex pinching Pennie's like there's no tomorrow. Awful staff and nosey…read moremaintenance

These apartments are INSANELY nice. I am moving from out of state and I came down and Adrienne gave…read moreme a tour of the facilities. She was so friendly not just to me, but the other staff and residents we ran into as well. She has been so helpful and responsive. The apartments are BEAUTIFUL. They have high ceilings and the amenities are nicer than you see anywhere else. The gym is HUGE. The pool area is well taken care of and very spacious with a lot of different spaces to enjoy your time. I am very impressed with the apartments, the cleanliness, and the friendliness of the community. I can not wait for my move! Thank you again Adrienne for being so AMAZING.

Unfortunately we landed at this apartment complex because it is close to the military base but if I…read morehad been the one doing the apartment hunting I would have kept on looking. The surrounding area around this neighborhood is sketchy to say the least. The three bedroom apartment has a nice floorplan and its modern style which felt really nice to walk into. Our balcony needed construction while we lived there and we were blocked from access to it for two weeks. That's fine, rather it didn't fall down being on the third floor. But if you're anything like me, you can't stand it when the surrounding neighbors make all the noise like they live on the ground floor. The management refused to acknowledge my complaint of the noise daily in the unit above me. Every single day, constant music playing and the walls echoing their annoying music. Had the music been something catchy maybe it wouldn't have been so bad but they kept on playing it and management did nothing about it. Those neighbors also had parties on Friday nights and the guests didn't tread lightly on the ceiling. The walls are thin. We also had a barking dog that fortunately moved away after a few weeks of me arriving to Utah. There's only one package room and it doesn't always take the code so you have to text the manager to open the door to pick up a package sometimes, not when it was working but frequently. It's located in one building so if you live in any of the three other buildings you have to hoof it on over to that building and it can be a long walk for some. I was promised a covered parking spot when the unit was rented but when I arrived they said oh well we don't have any you have to park on the outside until one opens up. I never got a covered parking space. There aren't enough to go around. I had to park way in the front by the library. The "dog park" was a small patch that stunk to high heaven when you walked by it. Nasty. The building had a feel of industrial office building with stuffy hallways that smelled like pinesol. We paid a huge penalty for having to relocate before the lease was done. I mean huge. It was very expensive. And we left the apartment cleaner than when we received it but the management kept our deposit, almost $1000 and sent us a check for around $60 and told us it was for "damages." We didn't cause damages to the apartment. It was spotless and no new damages to it than when we received it. Final straw which spawned my intention to spread the word about this place is that I had a package delivered there after we moved to another state. The manager texted me and told me I needed to have someone go pick it up from the office. I requested for it to be forwarded to me and said I would reimburse them for shipping. The manager refused to do it, she said they have no way to ship the package. The POST OFFICE right across the street from the apartment complex office could have been a way to ship it to my forwarding address. The manager refused and threw my package away. What choice did I have but to let her? I don't know a single person other than her in the state of Utah. Yes I did lose money on that package as they did not reimburse me. It should have been refused and returned to the company for a refund to be issued. She threw it in the trash. Couldn't be bothered with a small favor that probably would have included a nice tip for her time and effort. But this is the atmosphere when you live at this apartment complex. Like nobody cares at all about you, just pay rent and fend for yourself. She also said the apartment remains vacant. I think it's obvious with experiences like mine that it may not be rented ever again and if I were you, looking for a place to live, I'd keep looking.

I'm not sure where to begin, but I feel it's important to share my experience…read more In early October, I paid my rent within the grace period (either on the 1st or 2nd). A few hours later, I called the assistant property manager to confirm that my payment through Domuso had been received, and she verified that it had. However, just a few days later, I returned home to find an eviction notice on my door for nonpayment. When I addressed this with the property manager, I was told that the issue with the payment was on my end, not theirs. It definitely was not on my end because I had more than enough funds in my account. I was then offered a "one-time fee waiver as a courtesy" to remove the late fee. Given that I had already confirmed my payment with their office, I found this response very frustrating and confusing. Unfortunately, my attempts to resolve the issue were met with poor communication and an extremely dismissive and abrasive tone by Kelsie. After several days of back-and-forth, I ultimately felt forced to sign the document just to put the matter behind me. In the text, I added that I felt like I was being a "Karen" based on how I was being spoken down to. I truly just wanted to be done dealing with kelsie and the situation itself. I ended the conversation with her very nicely. Another concern arose during the winter when my pipes froze. Since I had never experienced this issue before, I reached out to ask whether I should submit a maintenance request. I was told to do so, and I scheduled a time to be present in the unit. However, no one arrived at the scheduled time, nor did I receive any communication. The following day, I was asked if the issue had been resolved. I explained that while I had hot water, I had not been contacted about maintenance entering my unit. I was then abrasively informed by Kelsie (property manager) that the situation was considered an emergency and that entry did not require permission. While I understand that emergencies require prompt action, it is still reasonable to expect clear communication that someone would be entering my home that I am paying for. At no point was this communicated to me, which I found unacceptable. Especially when I was told to submit a maintenance request and was not informed of the severity needing to be addressed asap. I absolutely expressed my frustrations about that to kelsie and she followed up with the terms of the lease when it comes to an emergency. I felt like my concerns were completely dismissed. Overall, my experience with management (Kelsie specifically) was marked by poor communication, lack of professionalism, rude, dismissive, and an abrasive attitude toward tenant concerns. I even got the email to Kelsie's boss Janae (Regional property manager) to further raise my issues and concerns as I felt like I was going no where with kelsie. The response back from Janae appeared very much scripted and lacked any acknowledgment of the details I provided. Much like the scripted responses back to other people's reviews. This made my time living here unnecessarily stressful. On top of that, parking is very limited so good luck finding a spot that isn't in a towing area, the construction quality in the units itself is not as good as it appears, and the "grass" area is just turf and smells horrible. My lease ended the end of April, and I chose to move out early in April, despite being over 8 months pregnant, in order to avoid continuing in this environment. While moving under those circumstances was difficult, I do not regret the decision, as I am much happier now living somewhere else. If I could give zero stars, I absolutely would. That's what's deserved. Based on my experience, I would not recommend this property. I encourage prospective tenants to carefully consider their options before making a decision. If you're Military looking for something less than temporary, then this is the place is for you. Their response back to my review on google was hilarious because in my opinion, it just further proves how they conduct business. This place is really not worth it. Appearances are deceiving.

I recently moved out after purchasing a home, but I still have fond memories of living at this…read moreapartment community. To be honest, my experience wasn't always great in the beginning. Things really started to improve when Sarah became the manager. Sarah brought a level of professionalism, responsiveness, and genuine care that made a noticeable difference. She was always friendly, approachable, and willing to help whenever questions or issues came up. Her dedication to the residents helped create a much more positive living environment. The property became better maintained, and there was a stronger sense of community under her leadership. Even though I'm excited about this new chapter as a homeowner, I look back on my time here with appreciation, largely because of the positive changes Sarah helped bring about. Thank you, Sarah, for all your hard work and for making my final years here such a positive experience. I would happily recommend this community to anyone looking for a place to call home.

I have lived here for the last year. I cannot say enough good things about Oakstone apartments and…read moretheir staff. Ana, Sarah, and Jessica truly care about making sure that their residents are taken care of.

Run away fast. The management of this building is the worst ever! We never got back our security…read moredeposit even though we did a thorough cleaning. The staff was hostile and obstructionist.

Tito the maintenance man is great ! Every time he is very kind and always gets the job done greatread more

since they deleted my view on google i figured id leave this one since they can't delete them on…read morethis app. This apartment complex has been by far the worst place i've stayed. Starting off strong with 2 days after moving in, my washer flooded the apartment. they were quick to replace it- management was great! And then they changed management, which seems like a usual thing for this complex. the new management is beyond terrible. I had a court case with a sex offender living in the apartments and being around my child. i brought my concerns to the apartment complex as it is against their lease for a sex offender to live there. i brought to their attention that their address was listed on the sex offender registry to prove he lived here with messages from him stating that as well. The lady in the office basically gave me a " what do you want me to do about it " response. After several times of going back and forth on this matter i asked who she reported too, to talk to someone higher than her about the issue- to which she refused and said " she didn't know who was above her and if anyone had a complaint about her, she handles it " The people the sex offender was residing with are still in the apartments as well and when i said hey he's still living here, they said they needed proof and the registry was not " proving anything " i said you have cameras, or i can take videos when i see him? and she responded with unless she physically sees him then they won't do anything- which is beyond absurd that you take no precautions or this issue seriously when it's stating in your lease that they cannot live here. Secondly, after that- apartment management has been repeatedly harassing with threatening to tow visitors cars specifically for my apartment on several occasion- stating they cannot park in my spot i've paid for but when they park in guest parking they tow their vehicles for not having a parking permit or registered to the apartment. The trash valet that i pay monthly for since this incident has happened, has picked and chosen when to take mine out- when i called the office about this issue as i had ring video footage of, she responded with " they didn't come that day " but i can see them grab my neighbors trash... I've called about my water heater being out and it took them 2 days to respond to come and fix it, 2 days of which i was without hot water. They also discuss leasing and tenant information with people/ family members who are not on the lease. The way this company has executed and handled this situation is digusting. Good place to live if you don't have kids to worry about, and don't have people who come visit you at your home. Another thing to add about them towing cars and not having an issue with towing my vehicles, or visitors vehicles. I went to the office about someone repeatedly parking in my paid parking spot. to which she did not call the tow company, but simply called the other tenant to move their vehicle. i solely believe this is in retaliation to me fighting with them about allowing a sex offender to stay here while it's against their leasing terms. not to mention if you would like to get ahold of the office during office hours, they pick and choose when to be there, and when to answer the phone. Right before this has happened i waited in the office for several hours during business hours to give them my rent check, and no one was there for the remaining of business hours. they tried to give me a late fee to which i said i had documented i had been there during open hours and no one was there to give it too, only then did they not press the issue for an added additional fee. your lights in your house will turn on and off, and when you bring this issue to their attention they do not respond

Me and my family have lived here for almost a year and we love the location the apartments are…read moreright next to smith's and we can literally just walk there when needed. It's also next to literally everything you would need. Like great clips, message, cafe Rio and pizza! The lay out is perfect and the closests are huge. Also they are new so everything feels new especially the appliances! The staff has done great adjusting with the covid restrictions so even though they are a bit under staffed for how big a place this is they some how still pull all the necessities off. We've really enjoyed living here.

I have to give a HUGE THANK YOU to HAILEE GALLEGOS!! She went above and beyond her job as a sales…read moreassociate. I had a personal issue that she was so kind to help me with. She is very helpful and understanding. I also want to give a big THANK YOU to Joe our maintenance manager for always being so kind and helpful as well. Sincerely, Misha Nunez

I would give nothing if I could. My Husband and I lived here for four years starting in January…read more2018 in building I the management was awesome attentive and helpful, any issue that came up was dealt with swiftly. in 2019 we moved to the other side of the complex into building J. It was nothing short of a F****** disaster from the get go, we moved in and found cat litter in bedded into the carpets the carpets were not cleaned like they claimed they did every time somebody moved out. Our cable never worked we paid for multiple things we never utilized we went without washers and dryers for weeks on end they'd come fix it and it wouldn't be fixed and wed have to wait more weeks and constantly pester for help, which resulted in nothing but disrespect and aggression from their maintenance clown. Our AC broke in August and it took two weeks to fix the issue and the cooler they used let off more heat than cold air so they moved it to the back door while we were at work and left our back door open all day with nobody home. Another instance our toilet in the main bathroom would constantly leak and we said multiple times how it needed to be replaced and the guys argued with us over and over again until one morning we woke up walking on water literally, our whole downstairs was flooded with toilet water, we called the emergency number and got no response (not surprised) so had to clean up and run out for supplies. when i called in the morning i was told they would get there when they could so I waited all day in a apartment that smelt like mildew, for them to say no one could come out until the following afternoon to clean and sanitize the place so they pulled the carpet up a little and put fans there which just made the smell worse. the next day i went to work and came home the bathroom had flooded again and they had used decorative brand new towels and my clothes from the laundry room which were in the washer!!!!! The point is unless you want to be treated with contempt never be be heard pay out the ass don't go here!!! save yourself the hassle and time. a month before moving out our 3 month old puppy was attacked while my husband held her by an aggressive Pitbull the complex couldn't care less. then six months after leaving they claim we never paid a security deposit and they cant find it when i have the paperwork. ABSLOUTE CROOKS!! they pay people do false reviews for incentives don't be fooled and don't waste your time paying to live here. They do nothing to update apartments or appliances and at this point they need it. they should fire the fake maintenance men and find someone actually capable of performing simple handy man tasks. you pay for pool and gym amenities the pool is closed 60% of summer because they cant balance it and they cant keep it clean and don't enforce even basic rules. You will order food and grocery's have them stolen off your porch. NO RULES are enforced you just have to shut up and follow theirs. Best of luck to anyone who chooses to live here. they are the most unorganized sneaky rude complex i have ever dealt with. Don't ever expect the office to be open and if they are don't expect help. there was no parking and i called the office to let them know a previous resident had just abandoned their vehicle i spoke with Aleesha multiple times and the car was still there 3 months and wouldn't be surprised if its still there. I would have to park across the car park and walk in the dark with lights that didn't work because no one can be asked to do their job!!! I don't believe in bashing online and leaving bad reviews but after dealing with this company and this complex for close to five years id hate for anyone else to deal with issues we did.

These are the absolute worst f**king apartments I've ever lived in. My experience was horrible with…read morethem from the very beginning. First they messed up the length of our lease, then the amount we were paying for rent. We moved in wanting an 11 month lease paying $1400 for a 640 Sq. Ft. apartment (for some reason this was the least expensive). They told us to expect to pay about $100-200 more for the first month due to move in costs and added fees which we were fine with. We payed about $1600 for the first month. Then the next month comes around and we are still paying 1600. I called the front office and spoke with Carla, who told me we had actually been set up on a 9 month lease paying 1600 a month instead. When I asked her if they could do something about it, she said she'd have to talk to the property manager and would give me a call when she did. I waited 2 days with no call, so I ended up calling the office again to see what's going on, Carla told me that she had forgotten to speak with the property manager and would give me a call by the next day. Sure enough, next day no calls from Carla. I waited all day long until about 10 minutes before they closed to call them again. Carla told me that she did speak with the property manager and told me that there was nothing we could've done to lengthen our lease and get to that 1400 a month without breaking our 9 month and starting all over which would cost even more. She said that if we would've noticed within the first month of being there (after being told to expect a larger number for rent already), they could've switched things around, but there was nothing they could do now. So we stayed with the 9 month lease. Second thing, we were told we were getting a newly renovated apartment, with new flooring and new appliances. As you can guess, we got anything but. No new appliances, the last tenant even stole the microwave the apartments come with (which we didn't know they were supposed to have one so we went out and bought one ourselves), floors were peeling in the kitchen, bathroom and living room, etc. There were so many times we had to call maintenance to fix our fridge because it broke and made everything in both the fridge and freezer go bad. They came and fixed it 3 times and told us on the third time that if it breaks again that's when they'll finally replace it. We stayed here for close to two years and would've left earlier had we had the means to. Now that we have finally moved out, they're charging us up the ass in cleaning fees and replacement fees. Originally it was about 1000 bucks so we told Carla to email us an itemized list so we know exactly what we are being charged for. She never sent that over. Since our last payment stuff was so expensive, we needed to wait until we got paid to be able to pay it, and we told them that it would be about a week ish before we can pay it. Carla told us that was fine, but it will be sent to collections if not paid by the date we told her we could pay it. Now it is the day we told her we can pay, and she called saying that there is now a late fee on there and we are being charged 1600??? Tell me where the $600 came from for a late fee we were never told about?! Many more things happened at these apartments, but long story short, move to one of the adjacent complexes, they won't charge you up the ass for a shitty apartment, and they also are new and nicer. This place is one of the worst places I have ever lived in my life and they do not care about anything but your damn money.

Don't waste your time and if you do make sure you record every conversation they lie to you and…read morecharge you hidden fee's I was told in conversation with Carla that I have recorded that I would not be charged for the remaining of my lease upon receiving a bill for $7.000 she changed her story but I have it on recording that I would not be charged so be careful with this place and I repeat record every conversation they are lires don't not believe anything the office staff says

Good place to live! Maintenance does the best they can getting things fixed & the office people are…read morevery patient & understanding. The apartments themselves in a great place tucked away too!

From the owner: Welcome home to SITE Layton, where relaxed neighborhood vibes meet the wide-open possibilities of…read moreNorthern Utah. Choose from our spacious, pet-friendly one-, two-, or three-bedroom apartment homes, each designed with luxe finishes and thoughtful touches, with exciting new upgrades on the horizon. Keep it close to home with a workout in our fitness center, a friendly chat in the clubhouse, or a stop at our dog park with your four-legged family. Make things happen as you visit convenient shops, crave-worthy eateries, and in-demand entertainment. Get hands on with aquatic critters at SeaQuest, or frame your game at Davis Lanes. Soak in every bit of the great outdoors, from wetlands and wildlife to wide-open peaks and everything between.

Hidden costs, be very careful. Fees that they are not upfront with, even when you ask what the…read moretotal rent will be. Recently: (Feb 2024) Rent for 1 bedroom apartment starting at 1299 (pretty simple, right?) Security deposit $300 Pet Security deposit $400 Internet (mandatory) 99 Water, Sewer, Trash 77 (may vary depending on usage, will this increase when water is used to water the grass? ) Garbage Valet 20 (Starting March 1) Parking 35 (uncovered, just a spot) Pet charge 45 (per pet) Real Estate Tax 20 ( believe it or not, all tenants chip in to pay annual Davis County tax, as a separate item) CAM Fee 50 Community Amenity fee.. no real amenities, this just pays to keep the common areas clean, when I called the office I was not told about this, I found out from a current resident. Payment fee 6 To pay your rent online, or the other option is to pay online using your Credit card ($50) Total non-optional add-ons: $307 before electricity and gas. With a pet: $352 Total rent without pet: $1606 And beware: even though you sign a lease the management feels free to add additional costs or increase costs that you are required to pay. Is that legal? Well, look through the 11 page lease agreement. Low advertised rent is not always what it seems....