Tod, I had a conversation with a member of the team here. I was disappointed, disgruntled and frustrated that a weekly special order I had requested for a couple of months still had gotten missed. The team member was conciliatory and said he'd have the owner reach out to me. The owner did call me moments later. It was a remarkable experience. Not only was she forthright about the situation and miscommunication among her team, she presented me with a Master Class example of taking ownership of an issue and hearing what was being said by a client. I've taken our conversation and her leadership accountability to heart and will do my best to be just as sincere and transparent the next time that I don't perform as well I, myself, would like to be treated. I'm excited to continue working with the whole community involved with Gone To The Dogs. So appreciative of today's interaction, Bill read more

Traveling with a pet and finding a place to get him groomed can be difficult at times. Luckily, that was not the case. I was able to get a grooming appointment two days later. We arrived early, and was Misty, his groomer. She was kind and loving with taco and he felt safe with her. Taco was exceptionally well groomed and all my questions and more were answered. I highly recommend bringing your beloved pet here for all their needs. read more

We have been using gone to the dogs for a few years for grooming for our two yorkies. We have had no issues until this last visit. My wife picked them up, paid and left a nice tip as usual. It wasn't until after paying and tipping that the groomer said to her "Oh, if you happen to see a hole under one her legs it's because I nicked her a little, it's nothing she needs to go to the vet for." My wife thought nothing of it until she got home and this is what she found. This was a large wound for a yorkie. I'm upset because I'm a nurse not a vet but I can tell this wound could have used some stitches but by the time I got home from work it was too late in the night and by next morning the wound would have been open too long to close it for infection purposes. I waited a few days because it was Thanksgiving week and tried to speak to someone in store about this. I took my yorkie who still had the open wound. The man working that day is always nice, he saw the wound, and was kind taking my info to have the manager call me as soon as possible. It's now been a month and no phone call. We will go elsewhere from now on as Management does not seem to care to call for at least an apology. read more

Gone to the Dogs - This is the laceration under one of her legs - Pet Groomers Near Me - Salida, Colorado

See all

$35 for a self wash with watered down shampoo (which is likely dish soap). Absolute SCAM coming from a placing advertising itself as a GROOMING service. In a world with hundreds of dog shampoos this place cannot supply samples or more concentrated or ACTUAL shampoo. Beside the self wash scam, overall low product knowledge and willingness to help. read more

I was extemely disappointed with my experience here. They do not know how to take care of dogs, and still charged me for the bath even though they did not give my dog one. They approached my dog in a way no one should. My dog is the last thing from aggressive, yet they called him that due to THEIR actions. They said they wouldn't take him again unless he was on trazodone. I would not recommend this place. read more

I've had it with this place. The older lady that works there is just... plain... rude! And today was the last straw! There is a younger lady (not the groomer) who is awesome. She has always been polite. The older lady has never once said please or thank you to me. I take my two dogs every two weeks and use their self-wash station to bath them. I had back surgery a few years ago and it makes it easier than having to bend down. But after today forget it. I went on Amazon and ordered my own bath station. I pulled in, got my dogs ready. I go inside to pay first. I said, "Hi, I have Buster and Chance and need two self washes". The older lady said very rudely "I guess you didn't read our sign when you walked in". No, I didn't why? The self-wash stations are closed. Oh, okay, for how long? I figured there under construction or plumbing problem. Exact words. "It's closed because of the national emergency and until EVERY ONE CHILLS THE F&CK OUT!" (Loudly). There could have been kids which most the time when I'm there are in the store. I would have gone off on her. This is a professional environment that could easily have had kids in the store and heard her foul language! I own three businesses. If I was the owner and heard her. I would have immediately gone up to her and would have said; You're services are no longer required. Your last paycheck will be in the mail. You are dismissed immediately! I asked, what national emergency? The corona virus? Yes, so I can't tell you when the self-wash will be back open. That's fine if you want to close the self-wash stations. But, first, you didn't even need to say "I guess you didn't read the sign on the door". Why be rude like that. There are so many posters of dog food on the windows. I come in there all the time. Didn't even cross my mind to look at any signs. Second, just say. I apologize, but our self-wash stations are closed due to the corona virus. If you give me your email or number I can call you once there open. Be polite and courteous. No reason to use foul language. She said, I guess I could get them in and we can wash them for an extra twenty a dog. Seriously! First, I've been to the self-wash station with the groomer while she washed another dog. No Way would I ever allow her to wash my dogs. I've seen how she treated a German shepherd and what she said about him/her (the German shepherd). One time I was in there and bathing my dogs. My dogs are extremely well behaved. We have an RV and use self-wash stations all across the country when we travel. I took the choke lease off to turn him in the tub. The groomer went off. Saying it's against policy to remove it. Seriously. First, I cant turn him without removing it. Second, they don't jump. You don't even have a ramp for one of your stations. Chill out! Plus, pay attention to the dog you're giving a bath too. First time I came there to make a reservation for the self-wash station. The first time I got the young lady that works there. Very polite. Said come on in I have you down. The second time I got the older lady. I asked if I could make a reservation for 3 pm. She said, "We don't take reservations. You can come in just like everyone else and if we are busy you will just have to wait." WOW! First, like I said I use self-wash stations all over the United Stations, from Utah, Nevada, California, South Carolina, Florida, etc. Everyone I've been to prefer you make a reservation. If this place doesn't, okay. No problem. Just say "Actually we don't take reservations here. It's just first come first serve. But it's not busy right now. Please come on in.". How hard is it to be polite. I bath my dogs every two weeks. I buy two to three large 40lbs bags of dog food a month (high-end food). I will not be back. You just lost two to three hundred dollars a month from me. I can buy the food from Chewy. read more

Sasha is a wonderful groomer. She was so patient with our dog!! Our dog looks SO handsome. Thank you!!

Wow!!! We took our giant dog, Andre' the Giant, in to get the Spaw Day. Misty was absolutely wonderful! In fact, EVERYBODY was wonderful! No other place has been able to handle a dog nearly 250 lbs, but they did not hesitate. This experience was so great, we scheduled another appointment for one of our other giant dogs. If you have a Daniff or other massive dog, I highly recommend this place!! Y'all rock!!! read more

We took our three dogs to Gone To the Dogs yesterday. What a great experience for this dog owner. Tony was excellent with us as well as the dogs. We arrived early and he cut short his lunch in order to get the adventure started. He undertook quite an assignment and succeeded. Thank you for your gentle treatment of our two older dogs and the kindness you showed our extremely timid younger dog. Thank you, Tony for three beautiful as well as happy dogs and two grateful "parents." Thanks, Kasey for getting us in quickly. All-in-all a strong 5 star day. read more

I have been attending Laura Bussing's dog obedience training classes and am impressed with the quality of her program and the tips she provides for 'real world' challenges. The specificity and consistency of her approach is definitely helping me get results with my dog! read more

Salida, CO. is an incredibly Dog friendly town. A full service Pet salon has alot of competition. They won my heart 7 years ago when I saw they kept a bowl of fresh water outside their store. It wasn't long before many downtown stores followed suit. We take our 2 dachshunds to have their nails clipped. Ritchie, our 10 year old, must've had a bad experience once. He always gives out EAR SPLITTING screams tho he's in no pain. Even so the staff is always friendly and professional.They make us feel we have the most adorable dogs in the world. The store stocks an impressive line of top quality foods for your 4 legged friends (felines included). They have full service grooming, a really cool training center outside, behavioral lessions for both you & you're dog. They offer a really nice selection of top quality leashes, collars, sweaters for the fur changed and lots of outfits to embarrass your best friend with. I won't take my guys anywhere else as long as I live in the area. read more

This is a top quality store, salon, play area and learning center. Dog whisperers Tony and Laura have outdone themselves to provide everything for the dog owner. Taking the puppy behavior class has been delightful! Unlike other classes I have taken in the past where I was made to feel stupid, Tony and Laura teach us how the dogs brain works, and how to be alpha and everything they teach is logical and doable and 100% positive. The customer service is great, the coffee lounge and welcoming atmosphere for dogs and their owners is outstanding. There is even a loyalty program. The prices for the gadgets, treats, etc. are fair. There is a playgroup and dog walking group and a great online presence. All in all - hands down the friendliest and best quality complete dog service business in the area. The area competitors could learn quite a bit from Tony and Laura esp. in the customer service department. read more

Great clean place to wash your dog or get your dog groomed. The owners are dog experts. Give one of their free walks a try and you'll see what I mean. I think the walks are Wednesday's and Saturday mornings. You can also get quality food, treats, beds and collars in this store. read more

My Border Collie needed bathing and grooming, and Sarah did an outstanding job of both on Gracie...even trimmed Gracie's nails. I recommend GTTD highly...you won't find a better, more caring, more knowledgeable and well-equipped dog-centric establishment anywhere! read more