Tod, I had a conversation with a member of the team here. I was disappointed, disgruntled and…read morefrustrated that a weekly special order I had requested for a couple of months still had gotten missed. The team member was conciliatory and said he'd have the owner reach out to me. The owner did call me moments later. It was a remarkable experience. Not only was she forthright about the situation and miscommunication among her team, she presented me with a Master Class example of taking ownership of an issue and hearing what was being said by a client. I've taken our conversation and her leadership accountability to heart and will do my best to be just as sincere and transparent the next time that I don't perform as well I, myself, would like to be treated. I'm excited to continue working with the whole community involved with Gone To The Dogs. So appreciative of today's interaction, Bill

Traveling with a pet and finding a place to get him groomed can be difficult at times. Luckily,…read morethat was not the case. I was able to get a grooming appointment two days later. We arrived early, and was Misty, his groomer. She was kind and loving with taco and he felt safe with her. Taco was exceptionally well groomed and all my questions and more were answered. I highly recommend bringing your beloved pet here for all their needs.

My husband & I faced a crisis when our 14 year old golden retriever developed severe shortness of…read morebreath and was gasping for air on a Saturday morning. Dr Wendy fit us in and helped Sadie through her last moments with such kindness and respect for a beautiful spirit. She made sure that Sadie was comfortable & peaceful and I can't relate how relieved we were to see her resting quietly.

My parents live between Salida and Buena Vista. I was there over Christmas and was dog sitting my…read moreneighbors dog. The french bulldog we were sitting for went into shock on Christmas morning. Finding an emergency vet on Christmas Day is difficult at best in familiar surroundings let alone in a small town in a different part of the state. Dr Jo Answered the phone and had us bring Oscar in. She was simply amazing. We ended up having to put Oscar down that day. Dr Jo extended Oscar's life long enough so the owners could face time with him and say their goodbyes. I've had to do some pretty difficult things in my life and this certainly ranks right up there at the top. Dr Jo made us feel as if we had been part of her practice all along. She worked on Oscar until it was clear to us and the owners that he wasn't going to make it. She then made Oscar comfortable until he passed. Then she handled the final arrangements - taking a paw print, cremation, getting the ashes to the owner as if Oscar had been her own. Hands down 5 stars

Cute little store with lots of goodies for the doggies in our lives. I take CharlieB there to get…read moreher nails drimmeled & trimmed with bath and they do a great job.

Very customer friendly. Their hours accommodate traveling. Reasonably priced and convenient.read more

I've never seen a medical practice so shabby, nor a doctor so slipshod in his work. To begin with,…read morethe floor was so badly worn that the pattern of the flooring was worn down to white in a wide path from the exam room door to the exam table. The furniture was scuffed and cracked. Where the cheaply plastered wall met the floor was cracked and grungy. Dr. Ryff looked more like a rancher than a doctor. he wouldn't have washed up if I hadn't asked, and his response was to give his hands a couple of quick sprays with disinfectant and then a quick wipe with paper towels. No soap, no water, no scrubbing, no rinsing. (And no mask.) He gave my cat a superficial once-over, pronounced her OK, and then gave her two shots (FVRCP and rabies). He didn't want the stool samples I'd brought in, and threw them away. Instead, after a quick glance at her butt he pronounced her worm-free. He also repeatedly insisted that my cat was a Maine Coon. This despite the fact that she's far too small, weighs far too little, and has fur that's only about half as long as a Maine Coon's. I told him that she's a domestic shorthair, but he insisted otherwise. The man clearly knows little about cats. He looked as if he was more at home with his arm up a cow's rear end. He weighed her in her carrier and then subtracted two pounds without weighing the carrier. That turned out to be wrong, as I found out when I got home and weighed the carrier separately: it was 2.6 pounds, so he had overestimated my cat's weight by more than half a pound. I was glad to get out of there, and I won't be going back.

What could improve here at this office is a flat face Dog anesthesia protocol. I took my very…read moreexpensive , 7 yr old beautiful grand champion French bulldog in to see about her eye which was half shut. She had apparently scratched her eyeball on something in the yard or in the house. I took her in to see Kit and he said she had a scratch on her eyeball and he would have to do surgery on it or she would lose her eyesight in that eye. As I believed him, I told him OK let's do it not knowing he had no idea how to anesthetitize a flat face dog. There's a protocol for Brachia... face dogs because they don't breathe as easily as regular snout nosed dogs. She was over anesthetized and he sent me home with her still asleep because it was closing time. I got her home and a few minutes later she died. I was so crushed and cried and cried. She was the perfect dog and so dear to us. There is a preferred protocol for this so if you have a flat faced dog take them to Colorado Veterinary Specialty Group ER open 24/7 near County Line Road and Broadway in Denver.

We came back to this office last Monday to have them perform a dental cleaning for my sweet dog…read moreTuni. The vet tech was incredibly patient while my dog kept running off the scale and continued to comfort him while the vet sedated him. During his dental cleaning, they also trimmed his nails for us, which was very kind. They have coffee/tea in their waiting room, and we only ended up waiting about 90 mins for the dental cleaning, some extractions, and the nail trimming to be done! This is, once again, the best veterinary experience I have ever had, and I'm amazed that it's in a rural area. I would happily make the 2-hour drive from my family's vacation home to get my dog such quality care. The care and diligence exemplified by this office is unparalleled.

This clinic is wonderful. Located in a really rural area, they have very up-to-date abilities to…read moreperform in-house blood and urine testing -with results while you wait. Ultrasound imaging is quick and done on the spot (in our case to guide the needle to take the urine from my cat's bladder). The doctor and entire staff that we met were gentle, caring and compassionate taking care of my scaredy elderly kitty. We are happy to find this level of care so far from a city/town.

Linda is the absolute best! We adopted a puppy right before having our first child, and were at our…read morewit's end. Wrangling our adult dog, the new puppy, and learning how to be parents was incredibly stressful. Our dogs are now PERFECT on a leash, and everyone in the household is happier! She helped us with leash manners, off leash recall, taught the dogs how to be calm and go to their places, helped with rough play between them, jumping on people, eating foreign objects, you name it!! We also saw results FAST. Our boys responded incredibly well to her methods! Best of all, the dogs seem so much calmer in general. We just had a UPS truck park next to us on a brewery patio & they didn't go nuts for the evil delivery man - this would have been unheard of just weeks ago!