had run out of my dogs food and this company did Mr a great service in helping me to find a…read moresuitable wet food that didn't have my dogs allergens. they thoughtful employees and I have seen absolutely adorable grooms done through pictures! I always feel very confident when I am visiting family in town, knowing Gone to the Dogs have our bests best interest at heart! our dogs!!! and what a deal they offer for grooming!!! I have 2 standard poodles and I pay 3 times more for grooming and bathing than what the prices were in store from where we live.

Tod, I had a conversation with a member of the team here. I was disappointed, disgruntled and…read morefrustrated that a weekly special order I had requested for a couple of months still had gotten missed. The team member was conciliatory and said he'd have the owner reach out to me. The owner did call me moments later. It was a remarkable experience. Not only was she forthright about the situation and miscommunication among her team, she presented me with a Master Class example of taking ownership of an issue and hearing what was being said by a client. I've taken our conversation and her leadership accountability to heart and will do my best to be just as sincere and transparent the next time that I don't perform as well I, myself, would like to be treated. I'm excited to continue working with the whole community involved with Gone To The Dogs. So appreciative of today's interaction, Bill

I've never seen a medical practice so shabby, nor a doctor so slipshod in his work. To begin with,…read morethe floor was so badly worn that the pattern of the flooring was worn down to white in a wide path from the exam room door to the exam table. The furniture was scuffed and cracked. Where the cheaply plastered wall met the floor was cracked and grungy. Dr. Ryff looked more like a rancher than a doctor. he wouldn't have washed up if I hadn't asked, and his response was to give his hands a couple of quick sprays with disinfectant and then a quick wipe with paper towels. No soap, no water, no scrubbing, no rinsing. (And no mask.) He gave my cat a superficial once-over, pronounced her OK, and then gave her two shots (FVRCP and rabies). He didn't want the stool samples I'd brought in, and threw them away. Instead, after a quick glance at her butt he pronounced her worm-free. He also repeatedly insisted that my cat was a Maine Coon. This despite the fact that she's far too small, weighs far too little, and has fur that's only about half as long as a Maine Coon's. I told him that she's a domestic shorthair, but he insisted otherwise. The man clearly knows little about cats. He looked as if he was more at home with his arm up a cow's rear end. He weighed her in her carrier and then subtracted two pounds without weighing the carrier. That turned out to be wrong, as I found out when I got home and weighed the carrier separately: it was 2.6 pounds, so he had overestimated my cat's weight by more than half a pound. I was glad to get out of there, and I won't be going back.

What could improve here at this office is a flat face Dog anesthesia protocol. I took my very…read moreexpensive , 7 yr old beautiful grand champion French bulldog in to see about her eye which was half shut. She had apparently scratched her eyeball on something in the yard or in the house. I took her in to see Kit and he said she had a scratch on her eyeball and he would have to do surgery on it or she would lose her eyesight in that eye. As I believed him, I told him OK let's do it not knowing he had no idea how to anesthetitize a flat face dog. There's a protocol for Brachia... face dogs because they don't breathe as easily as regular snout nosed dogs. She was over anesthetized and he sent me home with her still asleep because it was closing time. I got her home and a few minutes later she died. I was so crushed and cried and cried. She was the perfect dog and so dear to us. There is a preferred protocol for this so if you have a flat faced dog take them to Colorado Veterinary Specialty Group ER open 24/7 near County Line Road and Broadway in Denver.

My husband & I faced a crisis when our 14 year old golden retriever developed severe shortness of…read morebreath and was gasping for air on a Saturday morning. Dr Wendy fit us in and helped Sadie through her last moments with such kindness and respect for a beautiful spirit. She made sure that Sadie was comfortable & peaceful and I can't relate how relieved we were to see her resting quietly.

My parents live between Salida and Buena Vista. I was there over Christmas and was dog sitting my…read moreneighbors dog. The french bulldog we were sitting for went into shock on Christmas morning. Finding an emergency vet on Christmas Day is difficult at best in familiar surroundings let alone in a small town in a different part of the state. Dr Jo Answered the phone and had us bring Oscar in. She was simply amazing. We ended up having to put Oscar down that day. Dr Jo extended Oscar's life long enough so the owners could face time with him and say their goodbyes. I've had to do some pretty difficult things in my life and this certainly ranks right up there at the top. Dr Jo made us feel as if we had been part of her practice all along. She worked on Oscar until it was clear to us and the owners that he wasn't going to make it. She then made Oscar comfortable until he passed. Then she handled the final arrangements - taking a paw print, cremation, getting the ashes to the owner as if Oscar had been her own. Hands down 5 stars

The team at MHVC have taken exceptional care of our dogs. One had a scary and many months…read moremis-diagnosed proteins sensitivity disorder. Dr Dorsam listened to the symptoms I'd described, did blood and fecal work to confirm his suspicions and immediately got our dog on the path to healing. His staff, Dakota and Amanda, are great at supporting both Dr Jerry and the patients. We are grateful for the thoughtful and conscientious care provided our pets. In appreciation, Bill & Kirk

We came back to this office last Monday to have them perform a dental cleaning for my sweet dog…read moreTuni. The vet tech was incredibly patient while my dog kept running off the scale and continued to comfort him while the vet sedated him. During his dental cleaning, they also trimmed his nails for us, which was very kind. They have coffee/tea in their waiting room, and we only ended up waiting about 90 mins for the dental cleaning, some extractions, and the nail trimming to be done! This is, once again, the best veterinary experience I have ever had, and I'm amazed that it's in a rural area. I would happily make the 2-hour drive from my family's vacation home to get my dog such quality care. The care and diligence exemplified by this office is unparalleled.

Linda is the absolute best! We adopted a puppy right before having our first child, and were at our…read morewit's end. Wrangling our adult dog, the new puppy, and learning how to be parents was incredibly stressful. Our dogs are now PERFECT on a leash, and everyone in the household is happier! She helped us with leash manners, off leash recall, taught the dogs how to be calm and go to their places, helped with rough play between them, jumping on people, eating foreign objects, you name it!! We also saw results FAST. Our boys responded incredibly well to her methods! Best of all, the dogs seem so much calmer in general. We just had a UPS truck park next to us on a brewery patio & they didn't go nuts for the evil delivery man - this would have been unheard of just weeks ago!

I am so very grateful for Dr. Ben Hill and his team. I did not know what was wrong with my sweet…read more8-year-old Labradoodle, why his abdomen was extended and why his energy level was so low. They got him in quickly, diagnosed and removed an 11-pound tumor that had grown on his spleen. He has recovered fully and back to his enthusiastic self!!! PTL! Deb P

I suggest that if you want a veterinarian who is willing to communicate with pet parents as well as…read morereally care for the welfare of your pet, then you should look elsewhere. The low marks are mostly for poor communication from both Dr. Hill and his office staff. I also feel this office works like a production line rather than as a caring pet physician. Dr. Hill still mostly does mostly drop off appts, and my in-person visit had to be booked 2 months out as they only have a few in-person visit slots. He also does not provide visit notes like our previous vet did. I would be fine with a drop off visit and a phone call, but the call never happens, at least in my experience with this office. Example 1: My dog Penny needed an x-ray of neck/shoulders for pain. When I picked her up, the receptionist handed me Rimadyl for her to take with no explanation. I asked for the x-ray report which she said isn't available to me. She offered for Dr. Hill to call that evening which I readily accepted. He never called. I didn't receive a diagnosis for her pain until a year later at our in-person visit. Receiving that diagnosis is the main reason I waited for an in-person appt this year Example 2: I dropped off my dog Buddy for dental cleaning October 2022. When I picked him up the receptionist handed me two different painkillers and an antibiotic and said take until gone. No other post-op instruction, either verbal or written. I asked why the need for meds and found that Dr. Hill had removed 5 teeth! I was quite upset at that; my dog had shown no signs of pain either to me or when he saw Dr. Hill for annual exam just 4 months earlier. Five teeth! Because I was upset, I spoke firmly but not loudly, I was allowed to speak with the technician - that doesn't happen otherwise. The tech said all 5 teeth were abscessed. I still don't believe all 5 were bad. Dr. Hill called me that evening and, apparently because I questioned the need for 5 teeth to be removed, he was firing me. He said that "You join a long list of people fired from his practice". My first thought is why have you fired so many patients? My second thought is that he has messed up with a lot of other patients since he fires you when you are unhappy with something he has done. I had been unhappy with Dr. Hill a long time and had made a conscious decision to change vets after the dental cleaning so the bad feelings would not transfer to the new vet. I am sorry I made that decision rather than changing vets prior to the dental, and my poor Buddy paid the price. Please think of your pet and find another vet.