The two girls on shift were obviously not happy we disturbed their talking session. Came in around 5 ish and we were the only ones there it's not like it was busy. Made terrible teas, tapioca was overcooked, entire bottom quarter of the cup was syrup so it was sickest sweet, and shoved the drinks toward us with a passive have a nice day. I recommend other locations, Gong Cha is usually great this location is just not it. read more

I always like Gong Cha for bubble tea, but my order from this particular location was genuinely undrinkable. I asked for 50% sweetness and was greeted with the bottom third of my bubble tea cup filled with syrup. I gave it a stir to give it a chance and it was genuinely like drinking syrup with boba in it. It was obvious that there was not any care put into preparing the order. I had to throw it away. read more

Gong Cha is one of the better, more reserved milk tea spots. Location is nice, interior is clean. The service is pretty poor. Luckily the product you get at any Gong Cha is basically the same, so its a decent spot. read more

The bubble waffle is a must get!!! The outside was so crunchy and soft in the center. Not too sweet and was cooked nicely. Wished I bought two. The drinks are your standard gong cha but I am super excited that they are now up north. read more

Gong Cha - Passion fruit green tea with boba and crème brûlée brown sugar milk tea pair with bubble waffle - Bubble Tea Near Me - Methuen, Massachusetts

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Went into the methuen store at the loop for my wife she starts a new job today so I wanted to get her something thats comforting and would ease her nerves. I ordered a brown sugar milk tea with pudding and leechi(If I spelled that right) and a coconut milk tea with coconut jelly and ore crumbs.I left assuming my drink was made right because there was a lot of talking between who made my order and who took it as well as some intense eye contact for reasons unknown but it gave me some confidence that I wouldn't have to worry. I come home and the toppings I ordered for my drink were in mine as well as my wife's and on top of that my drink was coconut and I got a black milk tea. So my wife calls and the young girl who initially took my order laughed with the woman who was staring me down as she asked for a manager saying she was out of town. I found it weird that the only offer to fix the drink was if I drove back to the store but as a man I didn't like the way I was being treated by these two woman. Especially after the lack of professionalism that should be held when running a place a business without any oversight. 1 star wouldn't go back until I get a response for my complaint. read more

Love that they have soy milk that I can order instead of regular milk! The boba is great also! Happy I stumbled upon this place. read more

It started really good. Because I was so excited when it's open very close to my house. I ordered this drinks minimum 4 every week, Until one day I pre ordered my drinks online and drive down to pick up my drinks, they are packed. So I told one of them hey, I am picking up my drinks and show them the list because I saw my orders was being tucked away and ignored and hoping they can start working on it. He acknowledged it, and I patiently waited. I'm watching each of the customers coming in n before me gets all their drinks including, I waited for more than 45 minutes so far and the app on my phone told me that my drinks are ready to be picked up but they keep ignoring my drinks. So I keep watching them working on other walk-in customers and ignoring my tucked away drinks. I stand up and coming closer and still get ignored, I start asking them, "so, I shouldn't pre ordered my drinks then next time coz I still have to wait longer than walked-in customer" one of the girl politely answered "I am sorry we are busy", but the other one-the senior one- her comment is bothered me so much that made me really made me question to come back "I wont even bother" as she half wishpered to the polite girl when she complained to her abt me. I understand you are busy that is why I waited and not asking my drinks to be ready as soon as I was there, but please don't keep ignoring the drinks that obviously are ready need to be made. So I addressed my concerns to the owner. Just you know, the owner of this gong cha is right across the store-nail salon- It is hard when all the employees are teenagers the work ethic are highway. read more

Drinks were ok, size large is very small (not like Boston), and their order online was inaccurate. We order 5 drinks and 2 of the drinks were not available when we picked it up. They suggested another drink as substitute and I found out later it was less expensive then what we ordered. A waste of money and time. I would never go back again. The employee was nice though. read more

Feel so lucky that we now have a Gong Cha in the loop! They just open and are already so busy. We placed most our orders for takeout on their website, so far we had 5 orders at this location, and they were all made accurately despite how customized our drinks could be ;) read more