I was to be a return TMS patient to the Santa Monica clinic. I completed treatment here a little…read moreover a year ago; it was life-changing. That's why I came back, because my anxiety has returned and I am experiencing panic attacks so debilitating that I cannot work. I spent two days speaking with intake staff and Dr Javier, clearly explaining my condition and lack of current medical care thru my substandard insurance; this was really my only hope for medical intervention. They got me scheduled almost immediately. When I arrived for my appointment, I was actively panicking. I had my dog with me--the same dog I brought to every single appointment during my previous course of TMS with full staff support. Instead of compassion or problem-solving, a staff member immediately dismissed me due to a zero tolerance "no dogs" policy, without accommodation for my current visit, and made no effort to involve a clinician or acknowledge my current condition/state. I was treated as though I had purposefully done something wrong and was sent away. I was shaking visibly while leaving. And then... No one followed up with me. Dr Javier was there for my appointment and knew I had been turned away. I am devastated. The ER will be my next stop for panic attacks; it's my only option. NeuroWellness failed me today. ZERO STARS for zero compassion.

I am writing this review from my bathroom, as I am currently dry heaving over the toilet with a 100…read moredegree fever since this office is so incompetent that they refused to send a prior authorization to my insurance for the medication they put me on (considering I can't pay 2000 dollars for it). A little over a month ago, my insurance changed and I let the office know. They told me that they resubmitted the pre auth for my med and that all should be well. a week or so later I went to pick it up from my local CVS and was told that my insurance didn't cover it, I needed a pre auth from my doctor, and that they had been trying to contact her about it to no avail. THANK GOD I was able to use a manufacturer's coupon to pick up my medication that night. While I was waiting at CVS, I called Neuro Wellness and let them know that they needed to submit the pre auth since they dropped the ball and hadn't done so. I spoke to them and they assured me that it was submitted and that was it. On June 9th, I had an appointment scheduled with my PA where I told her that I needed the pre auth sent. She assured me it was done. I reached out to the office and reiterated that I needed the pre auth since I was running out of medication in 5 days. The days go on and what do you know? NO pre auth. Friday (June 12th) I reach out again regarding the pre auth, and I was again told that it was submitted and that I was good to pick up my medication. I go to CVS to pick it up and... no pre auth. "You can pay out of pocket" the pharmacist said, to which I said I can't pay that. The people at the CVS pharmacy on Mindanao Way in Marina del Rey are and always have been extremely kind and understanding. I try to use the manufacturer's coupon again, which was invalid. It was Friday night so I was unable to reach anybody at this office and I knew it was going to be a long and difficult weekend without my meds. The weekend passes, and I call them first thing Monday morning to let them know just how badly they dropped the ball. The office manager or whoever was at the front desk was apologetic and said she was new to the practice and taking over for someone else (newsflash: I don't care that you're new, you have the same responsibility to your patients as the previous office staff). At this point I had already started fighting tooth and nail with my insurance company, talking to everyone from every department imaginable (prior authorizations, family advocates and grievances, pharmacy approval, etc) and ended up being on the phone with them for over 5 hours trying to do this office's job since they are so beyond irresponsible and incompetent that they can't do anything themselves. When I called insurance I asked for a phone and fax number to give to Neuro Wellness because apparently I needed to hold their hands and kiss their foreheads to get them to do their job. This was happening as I was getting sicker and sicker from withdrawing from the medication THEY prescribed me. Around noon they stopped responding to my texts and calls completely and I had to have my fiancé step in during the middle of his workday and leave them voicemails encouraging them to call me back. Around 3 is when they FINALLY get the pre auth in and I can go pick up my meds. Too bad they're special order and out of stock! I was so desperate for my meds on Sunday the 14th that I drove to South Central LA (40 minutes from my apartment) to try and pick up my meds, but since the pre auth process hadn't even started they turned me away. I have a lot to say about this office. For one, they will not prescribe you more than a month of medication at a time BECAUSE THEY WANT TO BILL YOU MONTHLY since you have to meet with your PA before getting anything filled. Do not let them convince you it's because they care, it's because they're greedy. This actually isn't the first time this office has failed to fill meds since I have been through this process before with them. IF THEY ARE GOING TO BEHAVE LIKE THIS, THEY NEED A WEEKEND LINE TO COMMUNICATE WITH ALL OF THE PEOPLE THEY SCREWED OVER EARLIER THAT WEEK. I have truly never been happier to leave a practice teeming with the most incompetent and problematic staff in the world. I have started seeing a new psychiatrist who was literally dumbfounded when I told him how this office had been treating me. He is now my primary provider and whaddya know? He's happy to give me a 3 month supply of both of my meds. Please avoid this office. I was with them for 3 years and watched them screw up monthly since they won't even give you refills (again, because they want to bill you). They are totally negligent.

I set an appointment for an initial consultation online, never received a call at the designated…read moretime. I thought maybe I would receive a call later that day, nothing. I called the next day during business hours, left a message regarding their missed consultation appointment, I have not received any call back, no apology, nothing. Incredibly unprofessional and disappointing as I have a child that is experiencing extreme anxiety and it seemed like this would be the perfect place to help.

I reached out to Playa Vista Counseling because i was going through a stressful time in my life -…read moreincluding work and relationship stress. I felt very taken care of from the first phone call. I had contacted a few places and they got back to me promptly and helped set up an appointment. I got real tools to manage my anxiety and my therapist helped me make changes in my life that have significantly improved it. Overall very professional and helpful

I've had many bad experiences with therapists in the past, but Therapy Institute matched me with…read morethe right therapist. Dr. Behari is one of the best therapist I have ever worked with. She is amazing.

Truly a great experience with therapy. Dr. Soheila's approach to therapy is concise and direct -…read moreshe doesn't beat around the bush. I highly recommend her.

Dr. Chris is awesome…read more I'm a professional coach, and have worked with many therapists over the years. Chris is intuitive, kind, insightful, and works with powerful tools. I walked away from my first session with a deeper and unique understanding of some issues I'm dealing with, including practical data on how I breathe and could breathe more effectively. Don't compromise - give Chris a call.

Dr. Marrero combines the best of state of the art science with a warm and welcoming bedside manner…read morethat is rare to find. She has keen insights into the way highly accomplished respond to and deal with stress. I never knew that the baseline way that I breathed contributed to my symptoms when I'm a stressful environment! Even from the first day, she prescribed a treatment plan that I am confident will improve my ability to deal with difficult situations and the day to day stressors of being a professional. I'm very selective when choosing how to spend my time seeking help, and with Dr. Marrero, you know your energy will be invested wisely! Don't delay and make your appointment - a first step toward getting the help we all need.

What stands out about Golden Afternoon isn't just the treatment itself -- it's the level of care…read moreand intention behind the entire experience. Dr. Jenn takes time to get to know each patient and approaches treatment as something individualized rather than one-size-fits-all. She spends time talking with patients before and after sessions and seems genuinely invested in helping people integrate the experience beyond the appointment itself. The environment also deserves mention. The space feels thoughtfully designed -- comfortable, calm, and welcoming -- and I think that set and setting make a meaningful difference in the overall experience. It doesn't feel like a typical medical clinic; it feels more personal and supportive. The staff has consistently been kind, professional, and attentive, which contributes to feeling at ease throughout the process. For anyone who feels like they've tried a lot of different approaches already, this may be worth exploring. My experience was that the combination of individualized care, environment, and support made all the difference.

Golden Afternoon has been one of the most healing experiences I've ever had. I did a series of…read moreketamine sessions to address anxiety and explore lingering patterns connected to an eating disorder from my 20s, and the results have been deeper than I expected. I've felt more peace, more self-compassion, and a release of old trauma and patterns that were negatively affecting me. The most surprising outcome has been the complete absence of food noise. That alone has made it so much easier to make healthier choices and take better care of myself. Dr. Jenn is exceptional. She is calm, grounded, compassionate, and offered the most thoughtful coaching throughout. She and her team made me feel safe and supported throughout the process, which helped me trust it fully. Not to mention, the space itself is lovely and spa like. I'm deeply grateful for Golden Afternoon and would absolutely recommend it to anyone considering ketamine therapy.

"Amanda is one of the best therapists in LA for anxiety and depression. Her private practice is…read moretop-notch, and her skills are unmatched. If you're looking for effective treatment, look no further. Highly recommend!"

Amanda is an insightful, kind, down to earth, and pragmatic therapist with a thorough understanding…read moreanxiety and life struggles. I never feel judged and I leave conversations feeling like I learned something about myself. I HIGHLY recommend her services and believe anyone willing to take control of their lives will not regret working with her.

Yes, make that decision…read more Yes, life is like a box of chocolates (thanks Forrest Gump) and you may have personally taken a bite out of a pretty bad one recently, but I am here to tell you that finding a good therapist does not have to be an obscure process. Life is hard enough, isn't it? Don't answer that; go talk to Becky. Let me simplify this by throwing you some key words. Who has time to read complete sentences, right? Holistic Approach Wellness Compassion Conflict Resolution Relationship Issues Depression Anxiety Becky has a great balance of active listening and consolidated process sprinkled with some real talk. She has a calm and confident demeanor and can easily break through the emotional walls and unveil hidden emotions. I've had the privilege of learning so much about myself for the last 4 years. I am incredibly happy to be where I am today and I cannot imagine my life without her assistance.

Atalie is a wonderful therapist! She's kind, genuine, compassionate and professional. I'm so glad…read moreshe's part of my journey to improving my life and highly recommend her to anyone looking for a therapist!

Professional, well-run office with a calm atmosphere. The staff is courteous and efficient, and Dr…read moreBrown was attentive, clear, and respectful. Overall, a solid and patient-focused practice.

Very helpful office with wonderful staff. It was really easy to schedule an appointment.read more