I attempted to finance an RV through Campers Inn RV of Ocala and was declined. Later, while…read moreactively trying to correct inaccuracies on my credit reports and gather documentation for a legal matter, I reached back out simply requesting my denial paperwork and any records related to my application. Instead of providing my own paperwork, they refused to send any actual documentation and only gave me a list of bank names, addresses, and phone numbers that I never asked for. That does nothing to help me obtain the records tied to my own credit application. Consumers should not have to fight to access documentation connected to their own financing attempt. If records exist, they should be provided in a reasonable manner--especially when requested for legitimate credit correction and legal purposes. Very disappointing experience and poor customer service after the sale process was already over.

Sales staff is very friendly and knowledgeable about campers. Will is the manager and he was very…read morehelpful as well.. please take the time to give the guys some of your business. They held up every end of their deals...

Jessica, Jennifer, Anthony, & Rich were amazing! They need that free lunch because they did an…read moreawesome job helping me specifically jessica

Everything. Terrible service after the sale, did not do what they agreed to. Within 3 months/3,000…read moremiles the engine failed and we were stranded 3,000 miles from home. It's been 3 weeks and we're still waiting for the warranty company to approve repairs. No home, no vehicle, and trip interruption coverage maxed out at $375.00 total.

Working with everyone at Campers Inn RV of Ocala was great. From our salesperson, Patty Cali, to…read morethe Tech, Tom, to Christian the Service Advisor it was a good experience.

The sales manager was amazing. They were very busy so we had the sales manager showing us around…read more He was very knowledgeable about their products and very helpful. We will be recommending this business

We purchased our RV here, our sales rep James was excellent the commercial manager was excellent…read moretoo Chuck.

Toxic, High-Pressure Tactics -- Avoid This Place! (1/5 Stars)…read more Do not let the massive inventory fool you. This dealership uses outdated, manipulative sales tactics straight out of a bad movie. The Setup: Worked with a smarmy, fake-polite salesman and a manager who pretended to be my best friend. The Trap: The salesman secretly encouraged me to make a lowball offer to "get the deal done." The Hostage Situation: They demanded my driver's license and credit card before they would even walk the offer to the manager's desk. The Twist: Once the offer was made, the friendly act vanished. They got visibly "offended," refused to counter, and the salesman openly lied, denying he ever suggested the lower pricing after he took an incorrect "offer" to the manager to begin with. They rely on psychological games, manufactured drama, and passive-aggressive bullying. Save your sanity and buy your RV somewhere else. And the salesman trotted out the old used car salesman tactic of, "If you don't give us a deposit today, I can't guarantee the RV or the deal will be available tomorrow." I thought these predatory tactics had died some years ago. The last two new vehicles I bought had none of this outdated crap. I guess the RV industry or at least this one, is behind the times.

This was an amazing experience. Tom, the location manager was absolutely perfect! I had been…read morecommunicating with Tom for the past five weeks. Scheduling, ordering the parts that were back ordered and constant communication with each other regarding the parts coming in on time the whole experience was great. I arrived the night before, and I was able to sleep in the motorhome so once they opened, I was able to get in right away. He even had some parts shipped to his house for our Monday morning appointment. The technician which, unfortunately I don't remember his name, but he was superb. Immediately got on my motorhome and just worked methodically all the way through. It was very nice because they have a sitting room in the garage area where I could sit with my three dogs and watch very comfortably. Now I have to say in route from Naples to Bellevue I had a heck of a time driving. My motorhome drifted left to right and took every contour in the road and I could fill it. Particularly when an 18 wheeler will go buy me. It would push me then it would pull me back-and-forth making it a very difficult drive and of course nerve-racking. The technician knew exactly what I was talking about installed additional equipment and made the necessary adjustments and then we went for a ride. Just the technician and myself and Ani issues we were discussing pulled over on the side of the road. He crawled up underneath and made an adjustment and then back on the road and it was as if I was driving a completely different motorhome. After dropping the technician off at the shop and of course paying the bill and driving back home down interstate 75 it was absolutely amazing! I was literally able to drive with one hand on the wheel, which I know is not right, but it was just to show what an amazing change. So what was done? I had four new shocks put on, airbag stabilizers and the best thing was the steering arm stabilizer, which is like a giant shock absorber that reduces over correcting and makes the entire motorhome handle differently. My thanks to Tom and the technician for doing such a wonderful job, you have changed my traveling lifestyle.

From the owner: We are changing the RV service industry…read more Our RV Services include: alignments, oil changes, generator service, battery service, tire change/balancing coming soon. Our RV Products Include: Safe T Plus, Koni Shocks, Sumo Springs, Sway Bars, Trac Bars/Radius Rods, Air Bar Products, and Better Ride Products

I can't recommend PPL enough. I was encouraged to consign my motor home with them after a family…read moreemergency. I received excellent service from everyone I worked with (Andy, Nicole and Melanie). Honestly, all three of them treated me with compassion and kindness during a very difficult time. They worked hard to get my motor home shown and helped me negotiate a counter offer that was fair to both me and the new owner. Highly recommended! Thank you, everyone!

The Parts and Service Departments worked hand in hand to make our experience a great one. Eric is a…read moresuper tech, wise beyond his years and Nicki has her finger on the pulse of her department. Dina and Kristin are the epitome of customer service and should hold classes to train other companies and Drew is knowledgeable, honest and helpful, and without Kevin and his PPL Team approach, none of this would have transpired!! Our overall experience was well over 10 stars and we will definitely be returning for additional service. Our new air conditioner is phenomenally ice cold...brrrr! Hands down, PPL, is on our list as number one!