I have worked at Collinwood Assisted Living and Memory Care for four years. I have never worked…read morewith a better team of employees or worked for a better company. We take great pride in providing the best of care and love for our residents and their families. I am proud to be a part of the Collinwood family.

From the owner: Enjoy the best value-inspired, full-service assisted living and memory care community in Ft…read more Collins, Colorado. As a faith-based organization, we are dedicated to service and inspired care in a vibrant and home-like atmosphere. That's why people choose us: our mission of service and our intimate, mountain-lodge-like community.

Such a beautiful community with amazing staff! The leadership team cares about their residents and…read morealways puts them first!

UPDATE 8/22/2020. There is a new General Manager and a new "chef," read a cook with no credentials…read moreand dinners are getting worse and worse. There's no point in specifics, except to say only the cheapest cuts of meat seem to be served. The GM doesn't attend the Food Committee meeting any more, showing she has little time and/or interest in the Committee's thoughts, wishes or suggestions. She does hear complaints from residents which seem to go in one ear and out the other. So aside from some cosmetic improvements and some shuffling of staff around, it's difficult to see what she's doing besides protecting the chief cook. At this rate Mackenzie Place continues to slide down the star constellation. We are still paying a whole lot of money, and I rely on King Soopers and Trader Joe's for decent, good food. Thank heavens I like to cook. Over & out.

My Dad died at this facility. He had open heart surgery two weeks earlier in Denver and had…read morerecently been released from ICU. After a few days, he was discharged from the hospital and moved to the Suites Fort Collins for rehab. It is likely that he was discharged too earlier, but I don't think this was the right kind of facility for someone with heart disease like my Dad. Firstly, he needed to be monitored at all times and a lot of the time he was left unattended, like he was just on vacation. There is no permanent doctor at this facility, but my Dad was still in a very weakened state. The physical therapists and occupational therapist pushed him too hard and weren't listening to what he was saying. They were most concerned with the incision where the surgery took place, but didn't have much experience with a more complex elderly person with serious cardiological issues. On Friday, he was very frustrated that his concerns were being ignored and he complained that his condition had worsened since he left the hospital, where he had been making progress. He was already able to walk with a walker and assistance. The following day, we went to see him. When we arrived the staff was running around frantically. We approached my Dad's room and he was lying on the floor. Apparently, the staff had just discovered him. We heard them say, "Call 911," and they were trying to revive him, but it was too late. We don't even know how long he was there before they found him. Someone in my Dad's state needed to be monitored at all times. I blame the hospital partly for releasing him to soon and to the wrong type of facility, but the staff at The Suites, Fort Collins was simply too negligent and inexperienced.

Filthy dirty and only found 1 employee that actually gave a damn about the patients. Meds were…read moregiven at the wrong times and we even had someone else's report in my moms discharge papers.

I thought long and hard before making this review. I think it's helpful for those making decisions…read morefor their loved ones to know what others have experienced. My parents lived in the Worthington, an independent living facility for 5.5 years. It was part of the Columbine system. When their health started to fail, and they needed to head to assisted living, we never questioned it because we made the assumption the quality experienced at one of their facilities would pour over to the others. In that we were mistaken. Mom never got a chance to live there as she ended up across the street in a long term care facility before she died three weeks later. I don't feel like we had enough experience there to review it. Dad, on the other hand, moved into memory care at New Mercer in June of 2025 as he could no longer live alone without Mom's help. My brother lives in MI. I live in CA. We took turns visiting Dad in CO, at least monthly, and more often as time went on. We truly never had many concerns about the care he got in his little community. For the most part, he was well taken care of. The staff was kind and caring and very friendly and approachable when we were there. However, the front office staff is another story. There was little to no communication between them and his caregivers. It was very obvious many times when we visited. A few things such as signing him up for both haircuts and manicures. We were told many times he needs to sign up for those. The 94 year old man is in memory care! He can't do that. My brother and I would try to do it when we were there, but often times he was overlooked, signed up or not. His hair and nails grew out to where he looked unkept. He was on hospice for his first few months. He was gaining an alarming amount of weight. The nurse suggested half portions at meals. Mom and Dad always ordered half portions when they lived at the Worthington. We approved it. But he was often served whole portions, and one of his caregivers told me it just depended on who was in the kitchen and if they paid attention. He was a "clean up your plate" kind of guy. So if it was in front on him, he usually ate it. I often times went to the front office to talk about these things. It was recorded, and I was assured they'd be passed on at scheduled meetings. I have no evidence that ever happened. While there, his billfold disappeared. There was nothing of value to anyone else in it, but we searched high and low and couldn't find it. After he died, we got a call that his billfold has appeared on someone's desk. She laughed and said things were always showing up on her desk. She wasn't the least bit concerned how it had disappeared or where it had been. So, bottom line, if you live near you'll probably have more luck than we did. Living as far away as we did, we worried constantly. I looked into moving him closer to me, but he was 94 and confused. The last thing I wanted to do was to make that situation worse. He died 2-11. The last few days he had 24 hours nursing care and then was moved across the street into a long term care facility where he died after two days. I wish I could do it over again. I'm so glad he's now with Mom.

very unprofessional rude neglectful attitude. If your loved one stays here better have 24 hour…read moreprivate care and ready to eat meals in patients room. Loud caregivers do not know the meaning of indoor voice and condescending to memory care patients. Prison guards have more compassion than most caregivers here

Let me start by saying the direct care providers are amazing.....however the "higher ups" are…read moreborderline fraudulent! They refuse to send monthly statements, refuse to reply to emails or phone calls, continually charge for things that aren't being done-despite our emails and phone calls. So much more but don't have the time to type it all. Oh how I wish I could say what we have heard from the staff, but don't want to risk getting anyone in trouble!

A few months in and so far, awful. Understaffed at every level. Unresponsive. Clearly not…read moreinvesting in employee happiness and retention. Beware on all levels- from health care to hygiene to daily management and administration. Facade seduces you on the sales end, but all is broken behind it. Hoping for a change, but no accountability or honest conversations about remedying thusfar.

Coming from an HR, customer service standpoint the offices located here are beyond unhelpful when…read moreit comes to your concerns. They are more interested in getting you out the door than actually offering solutions.

My mother was here after a brain stem stroke. In California, the facilities gave up on her and…read moresaid "she's just going to die." Guess what? Once o got get here, she was dressed and cleaned everyday and in a special wheelchair. She was able to respond to certain things. She survived another 3 years. This company is wonderful.

I cannot say enough about Rigden Farm. My Dad was extremely apprehensive about relocating from…read moreSouthern Colorado to Fort Collins. He had been in his home for over 30 years and just couldn't wrap his head around the idea of moving. I called Rigden Farm and spoke to Kathy. She was extremely informative and answered all of my questions. She made me feel so comfortable about scheduling a tour. Kathy explained that she is off on Mondays and that Dad and I would be touring with Kirstyn. Dad and I arrived a little early and Kirstyn was just finishing with someone else. The receptionist was so friendly, showed us to the sitting room and offered a beverage. Kirstyn built a great rapport with Dad, she wasn't afraid to laugh and smile. The community is absolutely beautiful. The 2 bedroom apartment my Dad chose is large, bright, and more than enough space. Dad particularly liked the gym and the ability to walk down the hall for fitness classes. Everyone we've met along this journey has been fantastic. Angie took the time to answer all of Dads question during lease signing. She knew residents by name and shared many smiles. Since moving in Dad seems to be more himself. He is relaxed, eating well, and socializing. I wish he would've moved a few years ago.

My mother lived in her RFSL apartment for six years until her recent death at age 91. It was a…read moretruly wonderful living experience for my mom and our family. Staff consistently went "above and beyond" to provide skilled/compassionate care/support. I always enjoyed eating with Mom and her friends in the dining room, as the food was great, schedule was flexible, and the atmosphere never felt institutional. Entertainment/recreational opportunities were always varied and fun. I especially appreciated the in-house (but separately-contracted) physical/occupational therapy and home health aide services. I am a RN so I saw, personally and professionally, how well this place operates. I hope I can find a home as wonderful as this when I am older!

If I could give this place "0" stars, I would…read more This facility is shockingly understaffed and I would NOT under ANY circumstances, recommend ANYBODY using this facility. I have a family member there and when visiting them after check-in, could NOT, get an orderly, nurse or any staff member to check on him! I was told 'we are too busy with other patients!" I am still in disbelief at the treatment he and I received.

In this review I'd like to cover 3 things:…read more Where Dad was when he entered Lemay Where he is now Why you may not want believe me The Past Dad was admitted to McKee hospital in Loveland on the last day of June this year with a diagnosis of aspiration pneumonia and a very angry gallbladder that needed removing. Three weeks later he was ready for discharge but he could not stand without a lift, attend to his own toilet or other needs nor move without significant assistance. He was sleeping almost continuously, and as we were to soon find out, was deeply depressed and was considering taking his own life, just short of his 89th birthday. He just didn't see a way through. Given his condition, his inability to care for himself and the fact that Mom is also in her upper 80s, Kaiser authorized 3 weeks at a skilled nursing facility, which was later extended. Lemay was on the list of approved facilities and had a bed, but more on that process later. The Present This past weekend, here in mid October, Mom, Dad, my sister Sharon and myself headed up to my parent's cabin in the mountains to enjoy the last of the season and I'm happy to report Dad is doing great. He still needs a walker to get around and we have caregivers coming in a few hours a day but Dad is getting his independence back, and is bright and hopeful for the future. On Saturday we were sitting around talking and Dad volunteered that he "100% credited Lemay" for his recovery. The hospital saved his life, he said, but Lemay, and particularly the PT team, (looking at you Anne), brought him back from the brink. Why You May Not Want to Believe Me This is, by all accounts, a great success story, so why shouldn't you believe me? After all, I've done my best to give as honest an account as I can and Dad is proof of it. Because my sister, "Lorraine G" (see below), gives a very different account and to this day asserts that Lemay is a terrible place full of terrible people. So who do you believe? Maybe neither of us. Sites like this are very useful, but have their limits. Maybe the reviewer is having a bad day. Maybe the reviewer happened across an outlier day one way or the other. Maybe the reviewer has a preconceived notion that all facilities like this are places where families put old folks to die. This is why Mom made her decision to place Dad in Lemay not on a Yelp or Google review but on ratings at Medicare.gov which provides verified information about inspections, staffing, substantiated complaints and investigations from the agency that regulates them. Lemay enjoys 5 out of 5 stars there. So by all means, read the reviews here, including Lorraine's, but I'd recommend taking anything here for what it is: an anecdotal account from a source that you have no way of verifying. This ain't a taco you're buying, after all.