It's been several times now my daughter came to the ER they never do any scan or check further into…read morethe proper care because of her insurance this is supposed to be a hospital where you take care of people not worry about the insurance. My son came here once for severe depression had no insurance so they told him to go to UC. Over 2 hours sitting here just for blood & urine she also had cut her thumb it has a lump & swallon could not be bothered

Horrible staff. Was told by my primary care doctor to go to emergency since I had a fever of 103…read moreand other symptoms. The nurses are rude as hell. Was literally told after explaining why I was here today "yea you shouldn't be in emergency. I don't know why your care doctor told you to come here because of a little fever. That makes no sense" by nurse Karen. Then another nurse (not sure her name) literally told me "so you just want a free Covid test?" I have insurance and think that's a very inappropriate comment to make. Very unprofessional.

Had to visit this center today. Look, I know that nobody wants to talk about having a colonoscopy,…read morebut most people get these after a certain age. Everybody there was very professional, friendly and answered any and every question. I like the way they warm their blankets for you while you are waiting for the procedure. Was a little worried as when we got there the entire waiting room was almost filled. I arrived at 9 am per schedule, and they called me back at 9:05 which pleased me. Nobody wants to be made to wait for something that isn't altogether a pleasant thing to think about. I would come back again when the need arises.

The care along with the clean facility makes this the best place for healthcare on the west side!read more

Employees work on commission and bill you for appointments they were not prepared for and require a…read more2nd appointment for the same thing and charge you for both.

Procedure prices…read more I'm so done with UC. I was trying to schedule a procedure recently and they wouldn't tell me what my cost obligation would be. I refused to schedule the procedure until I knew what it would cost me out of pocket. The staff just kept cluelessly saying "well...it's usually covered..." Not good enough folks. After several back and forth phone calls trying to establish prices one person finally told me they wouldn't tell me the price until after I chose a date because procedures are different prices on different days. I asked if I could choose the most affordable day for me and they said no. So it wasn't "probably going to be completely covered", huh? So I have to hope I randomly choose a day I can afford? I chose to not do the procedure with them. This isn't the first time UC has been a headache about procedures. They once CANCELLED a surgery of mine at the last minute (less than 24 hours before) because some fool in the office misread paperwork and thought I was uninsured. I was insured, everything was approved, they just screwed it up because they had no idea what they're doing. People at my work rearranged vacations so I could fit in this surgery and UC got me in so much trouble. It was a diagnostic surgery that they delayed. So my diagnosis was delayed. Then they lost all of the records of the surgery. The photos, notes, and reason for my diagnosis, all "missing". They still had the bill though, so for years I had to pay for a surgery that supposedly didn't happen with supposedly no results. So, they delayed my diagnosis and severely delayed my treatment. I have over a dozen more examples. Don't bother with UC, go anywhere else.

Terrible. They let my 40 yr old son die because they didn't want to be bothered. They gave up on…read morehim. They even waited till we weren't there to tell him you are going to die, sign this DNR. Despicable people

I rarely give out 5 stars but each are well deserved Here. From check in to check out was 30…read moreminutes. It's Friday evening and I'm here for the first time to be seen. The corona virus is big right now and I've had cold symptoms for a week so I'm a little worried. I was seen by an APRN (Advanced Practiced Registered Nurse). She listened sincerely to what I had to say and carefully checked me out. Good news I just have a sinus infection. I told her in years past when I felt this bad I was prescribed a Z-pack. She was very knowledgeable on the subject and assured me what she was prescribing me would serve me best. I was impressed. Before I left the the room with her she had printed up a work note for me and put in the prescription to the pharmacy. Wow I'm more impressed! Having the pharmacy right next door is very convenient. Within 20 minutes I had my prescription in hand. I used those 20 minutes to shop for dinner. In short; Check is was fast. I waited 2 minutes to be seen. The nurse taking my stats was nice and efficient. The APRN was knowledgeable, friendly and helpful. I am so thankful for The Little Clinic inside Krogers. I would've had to suffer an extra 2 days waiting to see my regular doctor on Monday. But thanks to this clinic I'm on my path to wellness starting today! I highly recommend this clinic .

I was seen today for early symptoms and felt very rushed and not listened too by the nurse…read morepractitioner. I have this illness frequently and was quickly dismissed that these symptoms were not what was wrong. The medication that was prescribed isn't normally prescribed for what I have and what I'm feeling. I hope in the future that the clinicians do a better job at actually listening to the patients and their negative test that they received during their visits.

Went for some outpatient bloodwork. As I entered the immaculate facility, I was greeted by an…read moreextremely friendly front desk attendant. She directed me to the patient registration desks where I was greeted by another friendly employee. After she checked me in, I was directed to the waiting area of the lobby to wait for the person to do my blood work. After a very short, wait, I was taken back to have the blood work done. Yet again, the person doing the blood work was friendly and engaging, It made me very comfortable. He explained his process of finding the best location to take my blood and it was done quickly and painlessly. I've been to this hospital multiple times for myself and with other people and I've seen nothing but the highest quality facility and staff. There is nothing I could suggest that they could improve upon.

Okay so i'm not a leave a review kind of person, but I couldn't let this go…read more I'm pregnant with my first and was doing the Panorama and Horizon blood testing for congenital defects, checking if i'm a carrier for anything etc. I went to this lab to have it done on Monday April 6th around 5:15 pm. The phlebotomists were sweet and an easy stick, but they were asking me what to do with the test. ? I don't know my doctor said hand you the box. A week and a half later I don't have my results so we call. They canceled the test. These professionals didn't know what to do with my test, and instead of calling my doctor or utilizing the resources listed inside the box such as a phone number and provided labels, they instead took my blood samples, threw them in the trash, canceled the test and continued with their day. This is the health of my child and my own health as well and they couldn't care less. If you can avoid it I would not go to this lab. It's okay to not know something - it's not okay to dispose of a sample test that costs $400 and not even notify me while I'm waiting for my results. The one star is for the woman working the front desk. She was very sweet. And really everyone was nice. But throwing my test away like trash is unforgivable.

Very poor experience, I was treated poorly throughout the entire stay and I had to beg to be…read moredischarged from how poor of care I was getting

We have had a medical doctor for years and now they have laid her off or terminator for some reason…read moreunknown to us. We also know of others who have left their practices at Mercy Hospital for unknown reasons. We have contacted the hospital and they give us a runaround Mercy is not working in the best interest of their patients