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    Good Stuff

    1.0 (4 reviews)
    ModerateAppliances

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    Ferguson Home

    Ferguson Home

    2.3(3 reviews)
    1.5 mi

    My husband and I started the building process of our new home in September of 2021. We ordered our…read moreappliances from Fergusons in October 2021--understanding that the backorders of appliances was at an all time high and we wanted to order early. We worked with a representative their, shared our plans, and even measured the duct work in the showroom for the hood we wanted to ensure it was large enough to cover the duct because our ceilings were 9ft. Ferguson's does not take deposits, so you have to pay in full for your appliances, so we did. After we paid in full, ordered our appliances, we didn't hear from them until Spring 2022. In March of 2022, our refrigerator and dishwasher came in, but not our hood, ventilation system, and dual fuel stove. We were told May. Then May came, we were told June. Then June came, we moved into our new home, and then we were told July for the rest of our appliances. Finally in July, our hood came in. We had to schedule a time for our contractor and electrician to install it so we had to wait another 2 weeks. When our contractor and electrician came in to do the install, turns out the duct cover we measured, with our representative from Fergusons, does not come with the hood and is a separate purchase. This was news to us. Oh, and the power cord that connects the blower to the hood is not included, which also was not communicated with us by our representative. So we had to order a duct cover and power cord for our vent. Fergusons was a little more prompt on getting those items to us, as we were first told 18 weeks until those came in, but somehow they were able to get those to us in 3 weeks. Now, we're rolling into August and still no stove. In September 2022, the stove FINALLY came in. We live 180 mile round trip away from the Billings showroom, so we couldn't get it for 4 days after it came in. We communicated with our rep about when we would show up and if there was anything else we needed to install our stove. We were told just the gas flex line. We went and picked up, got the flex line, and left. We started the installation process the next day, and turns out they failed to send the power cord for the stove with us along with sending us the correct size of gas flex line, but wrong fittings. We communicated our concern with our rep immediately, and she said she thought the power cord was sent (which normally I would be like, ok mistakes happen, but now I'm wondering how much these representatives know about their products) and that the gas line sent was the correct one. I assured it was not, that the fittings were too big. We went to Fergusons (again) to try and get the right parts, and we're still not sure if they sent us the right fittings. We were told by our plumbers to use Fred's Appliances, and we still went with Ferguson's. We completely regret our decision and wish we would have went with Fred's. Maybe we would've have had people working with us who knew what we needed to order and send us with the correct supplies to make our appliance functional.

    Really beautiful showroom and products, what's not to like? The "service" after the sale and…read morestanding behind and representing the product. I have not dealt with a more disinterested business in my lifetime. They simply won't help customers with basic issues if my experience is any guide to you. I have waited 6 weeks for a courtesy of any kind regarding a Miele laundry dryer I paid $4K for. I have called back at least 5 times for this over the weeks, without any result. I have a Miele induction stove, $8K, that is four years old from them that 3/4 of the stovetop hasn't worked since its second week in my home, in 2020. Likewise never any help from them after reporting the problem years ago. I would avoid Ferguson at all costs, its been a nightmare for dealing with this business. I would also urge Miele to discontinue having their products retailed there. I am embarrassed to have such an irresponsive business in town.

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    Best Buy - Billings

    Best Buy - Billings

    2.0(57 reviews)
    2.4 mi
    $$$

    It's pretty tacky to review a best buy, but I just wanted to give props to the manager at this…read moreparticular one (the king ave. store in Billings MT), who was easily the least annoying best buy employee I've ever encountered in my life. There are few social situations I dread more than talking to best buy employees, but this guy was actually not condescending, not a jerk, not overly talkative, and helpful. I hope he gets promoted.

    Went in to make a smaller electronic purchase. Was assisted by an employee, then told he would be…read moreright back and did not return. Another employee walked by and only assisted cause I asked for help cause the previous employee gave the wrong information. Found the item I wanted was not in stock so I would have to order. Ok. During the checkout, I asked if I could split the payment. Was told yes, and continued with the transaction. But instead of putting part on my BB credit card, they put the whole transaction on my debit card. Had to call 2 mgrs to cancel it and was told it would t charge my acct. Was made to wait 20 min for my rewards to repost to my acct, cause they wanted to do the transaction again. But the rewards didn't post back to my acct and they did not offer anything to fix the situation other than come back in a day or two. Well, this morning the 'transaction' HARD posted to my account and calling customer service they told me it will take 7-10 days, also not willing to do anything to correct Best Buy's mistake. Refused to let me speak to a mgr and refused to provide the Store Managers name.

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    Best Buy - Billings - My Google Review

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    My Google Review

    Good Stuff - appliances - Updated September 2026

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