It's pretty tacky to review a best buy, but I just wanted to give props to the manager at this particular one (the king ave. store in Billings MT), who was easily the least annoying best buy employee I've ever encountered in my life. There are few social situations I dread more than talking to best buy employees, but this guy was actually not condescending, not a jerk, not overly talkative, and helpful. I hope he gets promoted. read more

Only has a 1 is because you can't give a 0! Worst customer service both instore and the Geek Squad! I think the only requirement to be employed at the Billing,Montana store is a slight heart beat. I will never step foot on the store again. Very poor management. read more

It's like this Best Buy only requirement for an employee is to have a pulse in the ability to almost articulate a complete sentence . I looked for 20 minutes at a pair of headphones that were supposed to be on sale when I called somebody over to get them out of the case I was informed that was the wrong price. He did some quick shuffling on his phone and the price doubled i'm there a little electronic tag under the headphones I was looking at. I said that's not right. That's the price you advertised you're supposed to honor the price advertised. Associate one decided he had had enough and started walking off his other associate. I asked if I could speak to a manager. The manager came over and was fired up and spent about 20 minutes on his phone. To tell me that the price was for a set of headphones, they no longer carried, and the current price was also for a set of headphones they no longer carried. I was like that makes no sense. There was no offer of discount no offer of anything. He next accused me of calling him names got red face kept interrupting me horrible customer service. This is why people shop online so you don't have to deal with idiots like this. Best Buy is slowly dying as a company so unfortunate. read more

I recently checked with Apple about my iPhone because I am having trouble with the sound. After three consultations, they said I'd have to have my phone checked for possible repair and guess who does that in Billings. Best Buy! I tried to call them (for 45 minutes) to see what it would cost to look at it. You can only get some foreigner on the phone and never reach the local store! This was not the first time this has happened. I AM DONE WITH BEST BUY!!! If you can't reach them on the phone, I do not want to do business with them. Customer service has gone out the window! read more

First, it is almost impossible to get anyone on the phone at the local store in Billings, MT. Just isn't going to happen. So I go out to the physical location to talk to someone in the Geek Squad about the transferring of files from an old Windows 10 computer to a new Windows 11 computer. I got there right after opening so there was hardly anyone in the store. I go to the Geek Squad counter and a woman there said "Their all gone, I don't know when they will be back and I don't know anything". And she said it with a terrible attitude. And this is before I had a chance to say anything. I mean anything. Then she went back to looking at her phone and ignored me completely. Yea, great way to run a business. And they get upset when you buy something on line instead of local. Give me a break. read more

This store may work in face to face purchases but- recently we researched a black friday sale on a TV . Sure enough we found the one we wanted and I placed the order. Oh guess what? After seeing the purchase was authorized by our bank and the order accepted, the next morning we got a notice the order was cancelled because we used a credit card that was invalid. So, we called the bestbuy 1-800 and then someone barely able to be understood told us in NO uncertain terms that we were criminals , fraud with a fake card. That hurt. Then she proceded to reorder with our other card and verified through the bank and ultimately told us "fraudulent purchase". We ordered a TV with Amazon using same card and had it here in a few days. We are NEVER using online at Bestbuy again. read more

I LOVE this store! I went in for my new phone and the 2 people that helped us were soo very busy I felt sorry for them. So if you are in a hurry, then sorry. These people will treat you like family. They care about you They will get you the best price they can, down load everything and set you up. I also delt with the geek squad because silly me forgot to write down a couple of passwords and the geek squad solved that problem. They we kind, knowledge and patient. I'm not patient. Lol. They were wonderful. So if you go to Best buy expect to wait for the BEST service EVER! I'd take a picture, but how do I take one of the phone I'm typing on Thank you Best Buy! read more

Bought a coffee maker that broke 5 days later. I live a 2.5 hours away so I wanted to speak to store directly before I make the long drive back and you can no longer speak to this store over the phone. Only a call center after a very long, frustrating robo menu. I know customer service has gone out the window in this day & age but c'mon. I hated shopping here before and now I certainly won't be doing it again! read more

0/10 recommend ordering anything for in store pickup through them. I pre-ordered a Samsung 25 Ultra (for AT&T account) through them Jan 31st and it's now March 11th and I still have not received it even though I was assured I would have it by Feb 7th. When the 7th came, my order status went from arriving Feb 7th to "in progress" and has not changed since. After multiple phone calls and store visits later, they have still done nothing. Online it says they're available for "1 hour in-store pickup" so tell me why I haven't received mine yet? My boyfriend has a coworker that ordered 3 days after we did and they received their phone WEEKS ago. The support chat Best Buy recommends you talk to is just as big of a joke. It's impossible to get ahold of someone that will actually help. read more

Best Buy - Billings - Best Buys unhelpful recommendation - Appliances Near Me - Billings, Montana

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We just moved to Montana. I want to buy local as much as possible to keep the locals employeed and businesses open. I need to exchange a power supply for my laptop. Unfortunately, they were out of stock. I was happy with returning the wrong one and ordering the correct one and waiting for it. I tried to explain that to the guy working the register. I guess it was to much work for him because all he wanted to do is give a my money back for the power supply I was returning. Now I am back at home and as soon as I post this review, I will go to Amazon and order it from them. read more

Wait 30 minutes for an employee to acknowledge you need help. Ask, and they direct you to a place that's not helpful, and then you have to wait again for help- decided to leave without getting what I wanted. No smile occurs here, order from Amazon. read more

Best Buy Chat Support is a Bad Joke! Tried to order some digital delivery Hulu cards that were on sale. Gave all valid payment info, verified e-mail address, etc. Order cancelled, "couldn't verify some information." Tried chat, not only could they not tell me what needed to be verified, they suggested I order from my nearest store: Chicago. I am in Montana - Not exactly confidence inspiring! They finally said if I re-ordered the order would definitely not be cancelled again. Did so with a different credit card: Order cancelled. Giving up now. read more

I was trying to get a quote on an ipad and Art i think was his name started to argue with me on what I wanted and what worked best for me. Didn't put my feelings into consideration on what I wanted. Was very pushy and demanding I felt very disrespected. I was just calling around to get quotes on what would work best for me and he was just shoving what I HAD TO DO (i don't have to do anything) down my throat. read more

Horrible. Never had a bad experience tell now. Sales lady was nice. She worked the deal but your delivery people are not cool. Seriosly no one shows up to work. So i cant get my fridge i orderd 2 weeks ago. I was promises delivery today not next week. How do you allow all your employees the day off. Every single one of them. If your not reliable then why do i want to buy from a company like you. read more

Geek Squad: horrific service and when the screwed up my computer, they lied about it and blamed me. Spent tens of thousands of dollars with Best Buy over the years. They won't get another penny from me. read more

Best Buy has the worst customer service that I have ever experienced. I spent over 30 minutes trying to resolve a billing dispute to no avail. I received a monthly statement from Best Buy for a computer monitor which I purchased on Christmas eve as a Christmas present. I had to return the device to Best Buy since it was defective but did not receive a credit for the defective merchandise that I had sent back to their store in Billings Montana. In speaking with the Best Buy representative, she informed me that there were no charges on my account. The amount on the monthly statement however reflected the exact amount that I had logged on my computer, but they insisted that there were no charges on my account. Yet clearly there was a balance on my account. She requested the tracking number of the UPS return which I provided. But that didn't help to resolve the issue. I eventually had to call Citibank and dispute the charges in order to get some resolution. read more

I would like to say that I am not one to leave reviews. A little background info my iPad went to shit the other day (I got it in August). So, I got in contact with Apple and according to Apple I should have been able to get my iPad replaced at best buy with the Apple Care that was purchased when I got it. So, Apple makes an appointment for me, and I drive two hours to Billings. I am a college student and I needed for Monday for classes as I had some exams to do. Well, I get there, I explained to the guy what had happened. It would turn on. I then ask if it would be fixed by Monday. It broke that Thursday, and the earliest I could get to Billings is Saturday. This guy at the geek squad desk, was absolutely the rudest person I have ever delt with. (I work in customer service also). The guy then goes on to make it seem like this was my fault it broke, and that there would be nowhere that would be able to get it fixed by Monday. The other workers there were pretty nice. They helped me a lot. Anyway, I pretty much wasted my time because they couldn't do anything to help me. So, I get back in contact with Apple, and according to them because Best Buy was an Apple dealership and I originally bought it from Best Buy in the first place they should have been able to replace it for me. Which is what really made me mad. Not even an hour later when I get back home. The thing turns on. I was just really disappointed with how the first guy handled and I understand that sometimes you get frustrated. But, no reason to be so rude about it. I would like to give the guy that works for the apple sales department there a five star review. Kindest man I met at the store and was more help then the geek squad. Now I don't think that he realized that I bought it there. but, still a 10/10 for him. read more

It's weird having to make an appointment to buy something I like to see what I'm buying just not looking online. But they are a one stop shop for electronics and have great customer service read more

Best Buy - Billings - Appliances Near Me - Billings, Montana

As a tech savvy person I have never encountered a problem with this Best Buy, the customer service is in line with what I expect as a tech store goes. They are always busy as they are one of the few tech stores in the area, so they are always dealing with something while trying to inventory product. I have noticed that some of the frustrations of the customers come from being tech illiterate in the area, so maybe a focus on customer relations and educating from the employees could be focused on more. That being said that is a hard thing to train and takes time. My only concern with this Best Buy is the lack of PC parts but that's only because it's one of the only stores that are selling them. They value is about what you expect in Best Buy, but they run deals so that's a plus. I like it, it's a good stop. The people have been nice to me :) read more

I was new to the Xbox one and simply called up there and asked them how to obtain a game that I had already purchased so I can play or download it nobody could help me I was transferred two times and then the third time it was going to be at 30 minute wait nobody knew how to help me it was absolutely ridiculous. as well as the customer service attitude it was very poor it was more like oh it's you why you calling what do you want kind of attitude read more

Elizabeth Shane helped us immensely with our scam problem She is a supervisor at Best Buy in Billings, MT She knew who to talk to and got us out of a real quagmire of a scam that was bugging my husband and myself since the first of October. It is now November 17, 2022 read more

Worse Experience with csoer service. Uneducated sales staff to store owner doesn't have a clue on how his employees are being toward customers After the customer service rep couldn't answer or had a clue what was going on. He went to ask his manager to help. A manager by the name of Michael came over and immediately started raising his voice at his employee right in front of us. Then right off the bat said he has the power to refuse us and kick us out of his store. At no park did our conversation would warrant this behavior. I told him that he was escalating the situation. After the owner who by chance was at the end of counter, Michael walked over to him, they were having a conversation about us, I know because the were both looking over at us and laughing. I thought that was weird. After talking to the owner, I dont think he was the owner. This guy dosen't have a clue how this Michael guy was treating his customers. Iaskedk if he could have the manager (Michael) leave because he was upsetting my wife. After I stepped away talking to the manager and tending to our 1 yr old baby. Michael approached my wife and tried to get her attention by trying to talk to her in Spanish, she told him shewas not Spanish and to stop. He then said Ohh are you philipino, and was trying to flirt with her. She again told him to stop and leave her alone. I didn't know about this because I was atthe other end of counter talking with the owner. She told me after we left the store. We never got our issued resolved, but my wife was racial profiled, she felt scared to ever go back because how aggressive he was with flirting at her. The owner seemed like he didn't care about anything going on. He seemed Luke he was lost. He didn't say anything unless I asked a question. Beware of this store. We had purchased our iPad from this store and were sold the apple care. But I was told that they don't have to honor any apple product because they are not an apple Store. Beware of this store in Billings. read more

Best Buy is a scandalous company that only cares about their bottom line. But you Apple iPhones and a watch and bought AppleCare for all of them. For two years Best Buy has been double billing me ,one for AppleCare monthly subscription and one for Best Buy subscription. When I found out and demanded a refund, they refused. When I actually broke my phone and took it in to have AppleCare and geek squad work on it, they did not replace the phone, but fix the phone that had a hole entirely through it, and it has not been working right since. I can't even make phone calls on the phone as it sounds like I am in a tunnel, so do not pay for their AppleCare as they will pay you double and it is worth nothing. This is the second time I have had a problem with Best Buy and they have done nothing to resolve the problem.best buy cares nothing about their customers so my advice is not to be one. When I tried to leave this review on the Best Buy site, I was denied access as you can see in the picture below. read more

Best Buy - Billings - Appliances Near Me - Billings, Montana

Had our first visit with Best Buy in Billings today as we are new to Montana but wanted to share that we had an absolutely wonderful experience. We had a difficult Exchange with TV we purchased through Amazon . The wonderful customer service started in the parking lot a Employee Came right over and carried our damaged TV into the store and customer service where a manager immediately came over assess our situation and did a complete exchange with absolutely no hassle. As we were so happy and pleased we decided to do some shopping and I have to say every department we were asked if we needed help and if we did they were very knowledgeable. read more

I'd like to start off by giving the stereo installer a 5 star. The sales staff in all departments I can't review. They were working around the General Manager and other condescending managers and were obviously nervous. When you think about a national company like Best Buy, you have to think top down. This company has serous issue. The upper management were looking at my sale person from the corner of their eye in a way that made him so nervous, the guy couldn't even do his job. When he couldn't get a computer do to perform, an upper management personnel arrived and fixed the problem and said nothing to me or the sales person. This stale corporate environment is dysfunctional at best. I bought a 850.00 car stereo to because of the sales person and certainly not based on how upper management performed. I bought it because I asked the installer to get involved. The installer seems miserable but he installed an auto start on my car a year ago and he's very good. I'm depending in his performance to create a decent transaction. My install for the stereo is over 30 days out which tells me this company is struggling on all levels. I have stock in Best Buy and will be pulling out Monday. Disaster is on the horizon with type of customer service. read more

Before you consider buying consumer electronics at Best Buy, do yourself a favor and google the Billings Better Business Bureau and review the overwhelming number of customer reviews that are 1-star (would be negative if Yelp allowed it) and you will get a sense of the engineered failure rate, push to get you to purchase repair services and warranty and just how bad the products, experiences, services and perpetuation of a cycle of consumer fraud that Best Buy inflicts on the consumer. I wouldn't buy a bucket of dog crap from Best Buy...oh, wait, I already did...twice. read more

I had a situation from a national distributor of well-known quality kitchen equipment that was giving me absolutely NO help on a warranty issue. The equipment failed. The employees at this Best Buy did the right thing, and stood up and made the situation right. I truly cannot say enough good about their customer service. That is why rather than get the item off the internet; I would much rather deal with THE EMPLOYEES here. They truly care. read more

Terrible customer service! Called and was on hold for 30 minutes then someone finally answered and it's not even the local store!! Of no help whatsoever. I then drove 10 mile's to the store. As I walk in there's three associates at the door evidently to greet but paid no mind to me as they carried on with their BS session. Then to find multiple associates walking all over the store but yet not one asked me for assistance as I aimlessly wondered. I finally found the department I was looking for; no one to help me with questions. Anyway a poor shopping experience considering they're suppose to be experts maybe so, but definitely NOT in customer support! read more

Will not go back to Best Buy! We were told by Goodwill that they recycle TV's. They do! They charge $25 to recycle!!!!! Will never buy anything here! They did not give us any information as to where else we could recycle. We are from out of town. The TV was small and working. read more

I can imagine times are hard with COVID and all and there are a lot of angry people out there lashing out over things like masks but I find it absolutely idiotic that I never have been required to wear a mask in the store until now that our mandate was lifted. I walk in there to receive help on a simple tech issue and am required to put one on? Excuse me I have been coming here for the last few months and NEVER have needed one or been asked to put one on. read more

Most consumers would agree customer service across all industries started their respective, slow deaths two years ago to where we find ourselves today. Best Buy in Billings, MT just reinforced that opinion by large orders of magnitude. Purchased a 50" TV and mount on April 1st (jokes on us) with a delivery and install date of April 19th! Absurd on its face, but whatever. Montana. On April 19th, despite the confirmation emails the day prior and the day of delivery that our purchase was on the way, we get a call from a regional "customer service" guy informing was no one was coming, b/c "we had a sick-out." Hmmm. So one person stops the Best Buy machinery from turning, huh? Called the store direct to speak with the GM, but was only met with a regional network; asked for the GM of Billings Best Buy to call me back yesterday. Didn't happen. So today, we get a call informing us the next and soonest available install date is MAY FOURTH!?!? Never mind that the story changed at least once from a lone sick-out as the critical point of failure , but rather a faulty bracket that mysteriously didn't present itself until the day of install. Which is it? Either way, installing our TV 35-days post purchase is obscene. I'd suggest to do better, but that would imply Best Buy has any interest in providing the very basics of customer service. read more

They are great had to return a electronic gizmo and I had it for seven month and no hassle didn't have the same model and they upgraded no extra charge. Sometimes with them buy the cheap model get the warranty and bank on it breaking and get s new one read more

Many problems with Best Buy in general but I'll point out the few that cause me to shop online or at Costco. Employee turnover. You will never run into the same people 6 months apart. They come... They go. Employees are all young, part-timers that may not care as much as someone older and supporting a family. Want something you find on the shelf? There's a good chance that the one you're looking at is the only one. "Floor Model". Good luck with that pos! Quit pushing the extended warranty on everything. Offer it. Mention it. Then leave it. Not a fan. read more

This is likely to change but we'll go with so far. Went in the end of July for a laptop my daughter will need for college. Guy shows two hp envy which happen to be on sale. Tells us they have no idea when the sales are or for how long but they get sales all the time. So tell dd that I'll ask my work IT guy about them. We'll talk the guy and check online for sale. Not on sale now. Converse with their online help and told that they price match (found one on the HP site). Get the model I'm looking at and go to the online help. No we won't price match that one. I got transferred three times after that with so called experts because I want to know if the one from Best Buy is better or not. Never did get an answer on that one. But what I've learned in this time is that their sales run from Tuesday to Monday. The sale in that laptop was a manufacturer sale and the help desk is near useless. Kept telling me when they'd transfer that the next person can see our conversation. #4 wanted me to get the SKU and link. From the very beginning!!! read more

Called to ask a question an hour and a half after opening, was on hold for 10 minutes and never spoke to anyone. Called Walmart they have what I have so I went there instead read more

Store Manager, Joe, acted with integrity and took care of a product issue I had and was thankful for him acting promptly. Will purchase ALL my electronics from Best Buy from now on. read more

Drove 4 hours one way to get my computer looked at that would not turn on. At home I googled a few things to try and fix this with no luck. With a few head scratches and puzzled looks they pressed the power button twice and concluded that it wasn't turning on and would have to send it in. Very worth my time. Thanks geek squad for the help read more

Worst visit ever, went in to get accessories for Alexa and it took us 3 associates to get some kind of answers but they were not confident and when we started reading the box they ended up being wrong. Then upon leaving the cashier took it upon himself to bypass the extended warranty. It's not like they were tired or busy they had been open 20 minutes read more

I have called and called and left messages for the audio car installation gentleman and have never received a call back even though I was told he would twice and the third time was not even asked if I wanted to leave a message. Every time I called he was off. Does he really work there? Extremely frustrating. read more

This is a terrible company. Their employees are deceitful and when their mistakes are pointed out, they refuse to follow up. My fiancé bought me an iphone 8 plus on 5 October at their Billings outlet, specifically requesting for an unlocked and carrier free phone as I need to use the phone overseas with overseas SIM card. They sold him a phone locked to ATT and we had to spend huge amount of time on expensive overseas calls to Apple and ATT and they finally figured out the issue but are unable to assist because Best Buy deliberately sold us a locked phone despite clear instructions for an unlocked phone. When my fiancé rings Best Buy Billings today, they took his details and agreed to call back. The phone never rang after that. This is my first experience at Best Buy and i will not return. Their employees will do anything including deceitful acts just to get your money!!! read more