I'm not typically one to write bad reviews, but these guys did me a serious disservice and left me…read moreno choice. Jones has been servicing my TLX Type S for 2 years now, and have typically done a great job with communication and quality of work. For 2 years now, I have requested that they forgo running my car through their car wash, as my vehicle has a dual layer ceramic coat and has only ever been hand washed (I'm an auto enthusiast). They had my trust, as the service advisor once jokingly told me they washed my car during a previous service. On Dec 26th, however, after a routine service, I noticed the vehicle had been run through the car wash, and as expected, my paint was covered in micro scratches / swirl marks. I pointed this out to the service manager and he acknowledged their mistake (and even gave me a hand written note acknowledging their mistake), and offered to have their detailer buff out the scratches. I mentioned that simply buffing out the scratches would effectively remove my expensive ceramic coating, and would not be an adequate remediation. In order to restore the car to its previous condition, the ceramic would need to be removed then reapplied, per my detailer. After explaining this to the service manager, I was questioned about the quality of my ceramic coat, and was told that ceramic coats should prevent scratches in an attempt to pivot some of the blame. Any good detailer knows (and a simple Google search suggests) that ceramic coating does not prevent scratches, rather it adds gloss, protection from environmental contaminants, and ease of cleaning. After emailing the general manager, Kris, about the situation, I received a call from the service manager where I was told the scratches were not from the car wash and must have been present before the service, again that ceramic coatings prevent scratches, and they would not be willing to rectify the situation by working with my detailer to restore the vehicle to its previous condition. Instead, I was offered a complimentary oil change and tire rotation. Instead of making the situation right, Jones chose to lose a potential life long customer and damaged their reputation in the process. Anyone who considers themselves an auto enthusiast should avoid Jones at all costs. I'm extremely disappointed. The photos of the side profile and front of the car were taken in Oct 2023 demonstrating near perfect condition, and the three photos with swirl marks / micro scratches were taken post-service for reference.

I just bought a used Lexus from Jones Acura and the experience was great. No pressure, good…read moreservice.

If I could do 0 stars I would. I came in with the interest on a particular vehicle. The vehicle was…read morenot available to test drive and was in service. Nathan would not listen to me and tried to put me in a completely different vehicle. I told him to call me when the vehicle was out of service. I asked questions about the particular vehicle and he did not have the basic knowledge of parts under the hood. He tried to tell me that this vehicle didn't have many versions in AWD, which I knew was false. He assumed since I was a woman that I didn't have adequate knowledge on the vehicle. When I test drove the vehicle, I loved it, but they were not willing to fix something minor on it. I called another shop and was quoted how much it would cost to fix that particular problem. Nathan was not willing to go down on the price, even though there was an issue with the vehicle. He told me he would talk to the service department again and see if they could fix it. I never got a call back or anything. Horrible service, horrible attitude. What a crook!

I have had them work on a couple of my vehicles and can say without hesitation that they are the…read morenicest and most honest auto repair business I have ever dealt with. I wholeheartedly recommend them and plan to use them again in the future whenever I need my vehicles repaired!

very good service, I take both my Subaru's there for service, etc. and its always a great,…read moretrustworthy price. they don't sell you services you don't need.

Bought a car from them. Had an issue with it soon after I bought it, and they fixed it and really…read moretook care of me (they could not have known about the problem beforehand). Haven't had a problem since then; the service team is exceptional and beyond reasonably priced. They won't sell you want you don't need, plain and simple. Always friendly and helpful staff, both in service and in sales. I cannot recommend this business enough, whether you need a new ride or need a repair!

Purchased my second vehicle with Judy from Lancaster Toyota. Once again, it was an amazing…read moreexperience. I highly recommend visiting Lancaster Toyota for your new Toyota vehicle needs! I will definitely be back to purchase future vehicles! THANKS AGAIN!

BUYER BEWARE!!!!!!!!!…read more My husband and I have ALWAYS purchased our vehicles at Lancaster Toyota, sadly we can NEVER recommend them ever again! Our 2023 4-runner has only 22,000 miles on it, was almost one month after the 3 year warranty and the passenger side camera went black. It failed. We took it to them to be diagnosed, spent $185.00 to be told yes it needs replaced and we will not cover it under warranty! We immediately reached out to the manager and was told because we had our servicing done elsewhere they will not honor the warranty! They said we could try to go to Toyota Corporate and see if they will honor the repair so I reached out to Toyota corporate and they told us the dealership CAN replace it under warranty, but they choose not to!!!!!!! We have been so loyal to them for the last 35 plus years and they chose NOT to do the right thing! It will be the last Toyota we will EVER purchase. Unbelievable and very sad..... we were shocked and very disappointed

I purchased a 30 year-old Mercedes diesel and a few days later I decided to drive it to eastern…read morehigh school for my daughter's track meet. As soon as I pulled into the parking lot, I was draining coolant at a rapid rate. It was about 10 till 5 PM. Den's service center came up as the closest to me. I called so that I could get my car towed back home. The receptionist was very polite, took my information and within about 20 minutes they were there to pick me up. The tow truck driver was courteous, took special care in loading my car, and provided me with great conversation on the 30 minute ride home. The towing charge was fair and what I expected for the distance. I would highly recommend them for towing services.

Good value and nice to work with. I wasn't sure about getting my oil changed here but I wanted an…read morealternative to Jiffy Lube. I was pleasantly surprised with the value and overall experience . Will use again !

Excellent service! My family has been having their cars serviced by Good's for over a half a…read morecentury and have never been disappointed. Over the years I personally have lived all over the country and experienced everything from the top of the line to the schlock of the line. Good's is the very best, and the standard by which I compare all the others.

I don't question the quality of the work but their services are priced at a premium and I was…read moreprovided with a list of thousands of dollars in additional recommended preventative maintenance. I don't believe the value received matches the amount charged.

My father recently got in a car accident and needed a nice used car! Allan's Auto was the best…read moreplace...customer service was great knowledge on vehicles was awesome...definitely recommend Allan's Auto!

DO NOT BUY A CAR HERE! IT'S A DISASTER!! needed a car ASAP…read more first of all they were not open when their business hours said they would be. called and left a message, they didn't get back to us for 5 days. finally got to test drive a car on a Tuesday.it needed a repair and detailed, the sales lady said it would be done by Friday. friday came and went. seven days later we are to finally meet to get the car. the owner is not in good health so he cannot oversee his business. the lady salesperson(a family member) I think put off sending things in for financing and blamed it on the finance company for being slow. she said we never told her how desperately fast we needed this car, which was a lie. too many lies, procrastination, blame gaming, and the customer does not come first. this business is not high on their priority list.

If you are looking for an exceptional car buying - or leasing - experience, look no further than…read moreKelly Cadillac! I have purchased and/or leased all of my Cadillac's (now at 4!) from Kelly Cadillac. And, I have sent family & friends to Geoff, Kelley, and the team for their vehicles, some who are multiple purchasers as well! Geoff & Kelley have created such an amazing culture and its shows in the sales and service teams. This is truly an exceptional place, one where I'll return time and time again. I can promise you'll never be disappointed with a Cadillac and you'll be treated like family at Kelly Cadillac!

Customer service skills are woefully lacking. Sales experience was great. Service leaves a lot to…read morebe desired unless you are paying, but GM's warranty coverage is not good. Lack of knowledge in the service department compounds the issue.