If all BMW dealerships are run like this one I'm selling my car and going for another brand. These…read morepeople are so unprofessional and Louis doesn't even look like he knows he's working most of the time I was there.

It was a really bad after-sales experience. This BMW after-sales service staff had no professional…read moreability and correct working attitude. I came here today just to replace the windshield wiper, but was treated rudely and unreasonably by the staff of BMW WEST ISLAND, and even discriminated against! This is not allowed by national laws. Please note that his name is Mathieu Garcia and his position is Parts & Accessories Specialist. The cause of the incident was that my wife did not know the year of her car and could not quickly cooperate with the employee to find the corresponding accessories. But we were sincere and drove the car into their workshop. He only needs to look at it to determine the model. Maybe he feels this wasted his time, right? ! After I asked whether I could help with checking, his attitude was extremely bad, and at the same time he provoked my wife and me with insulting expressions and language. In response, I seriously pointed out his work mistakes and wrong attitude, and asked him to apologize. He responded very unreasonably. He said I was yelling at him and asking us to Get OUT! Attention everyone, this BMW employee is asking his customer to GET OUT! ? Then, what is even more ridiculous is that he used discriminatory abuse and yelling at us, asking me why I can't speak French or do not communicate in French? Yes, I speak English, is this wrong? Speaking English will become the reason why your employees do not provide reasonable after-sales service to me? Or, does BMW WEST ISLAND only sell cars to French-speaking customers? That's ridiculous... I also want to tell you that my wife, her French is very good, and after seeing Mathieu's malicious treatment of us, she made a recording. We will go to BMW CA and CDPDJ QC to complain.about this discrimination. Just to get a reasonable apology.