Took it in to get my muffler put back one got it back with the key stuck in the ignition and then…read moreclaiming it was like that when they got it and refused to fix it would not recommend terrible place for business

We had an emergency stop in Emporia when our van began alerting us of a serious overheating issue…read more We found the Williams Automotive location and arrive around 4pm. They graciously reviewed the car, fixed the problem (a sensor failure), tested it and sent us on out way with a minimal cost. The staff was excellent in every way, and this is especially important when you are a stranded visitor traveling through. 5 stars in every way!

Broke a schrader value inside my SUV a/c intake hose when they didn't have the correct tool to try…read moreand remove it (they needed a special tool but tried getting it out with needle nose pliers), no offer to work with me on parts or labor/price, Jesse said it will be $680 to fix and reload coolant/refrigerant. Money hungry business, I will never again take any vehicle to this place, they were even more expensive than the Mercedes Benz dealership in Wichita for an issue they caused. They magnified a minor issue into a a $600/$700 issue, NOW IT IS ONLY MY PROBLEM.

I had key marks all the way down both sides of my Toyota Tundra. Thurston's replaced and repainted…read morewith a perfect match in color. My truck looks like new. Everything was put together nice and solid. I'm very satisfied.

Mike did an amazing job fixing my vehicle. It was a big job that required a ton of hours, and Mike…read moredid great! It took some time to find parts and to make space for the full transmission job, however Mike was knowledgeable, communicated well, and extremely reasonably priced. I will definitely go back here when I need one of my vehicles serviced in the future!

Mike is awesome! My windshield wiper bedame disconnected while it had been raining all day. We…read morepulled up to Mike's just before close and asked him to take a look. He fixed it up quick and got us back on our way. Very nice and helpful to 2 young college students in need. Saved us. I love Mike with my whole heart.

This company is 1 of 3 companies AutoNow uses for warranty repairs…read more I was a little bit unsure about how this company performs. But, when i took my car there today, I became convinced that I will return for repairs on my car. These people are friendly, efficient and professional.

Had a check engine light come on during my trip and had a limited timeframe for repairs to be…read morecompleted. Crocker's was able to fit me in on a Monday morning, diagnose the issue, order and replace the part, as well as do some routine PM my vehicle required. They did great work, promptly, and offered good value. Highly recommend and would definitely use again!

Great service! Visiting from Tampa FL and needed tires for…read moremy Jeep. Very friendly staff, quality work and reasonably priced. Very Happy!

My dog is sick and we need to get to Manhattan ASAP but my truck was leaking tons of fluid. I found…read morethese guys online and just showed up. Desperate to get to manhattan I asked if they'd check on the leak. Immediately mike pulled my truck in, made friends with my dog Shera, and put the truck up. He looked closely and checked under the hood. Just ac fluid and it's normal. Yes! Off to Manhattan and it only took 5 minutes at the shop. They didn't even charge me! What a wonderful group of dudes! They even wished Shera the best of luck at her super scary, cancer likely, invasive visit in Manhattan. Thanks mike! Thanks Casey! You guys rock and I'm grateful!! Amy and Shera

I needed a new alternator immediately (due to it being bad and my battery not fully charging). I…read morecalled Troy's and they gave me an extremely affordable/agreeable quote to replace it. They had me stop by that day to see which alternator they needed to get for me, bought it that day for me and fixed my car the next morning. The service was amazing and as a college aged female I didn't feel like I was being ripped off. I'm also not from the area, but based on the service I received I recommend this location to anyone from Emporia and anyone not from the area but looking for quality & quick service.

While making a trip from Topeka to Wichita I got stranded on 35 twenty minutes outside of Emporia…read moreTroy's was the second place I called very friendly and helpful I was eventually able to find a tow truck who also recommended them and my car was fixed the next day before noon.

Brodie has been my mechanic since college when I bought a car that's timing was off. Literally. I…read moredon't have the best luck with vehicles. Even if I have Brodie check it out before I buy it, within a year some completely random, obscure problem will develop that he'll have to diagnose and fix. But he's always patient, always clearly explains the problem and the solution, always fixes the problem quickly, and I've never felt overcharged. In fact, sometimes I wonder if he's undercharging me. Recently he replaced a tire and checked on a "funny smell" for me for less than $30. Maybe that's a benefit of being a long-time, frequent customer. He even knows my phone number by heart at this point. *sigh*

This was one of the best car repair experiences I've had. The associates are incredibly nice and…read morethey even have a complimentary shuttle service. They did the repair very quickly and kept me up to date on status and didn't try to upsarge me a bunch of stuff I didn't need which was a welcome relief. They even had homemade cookies when I went to pick up my car. The price was very competitive compared to other places as well Great people!, Great service and highly recommended.

I don't even know where to start... I had an appointment…read moreset for Tuesday. I was getting my transmission serviced. I dropped the vehicle off in the morning as agreed. They made sure they had all my information. As you can see in the screenshot they texted me to confirm my appointment. My first clue should have been when the lady behind me was greeted and assisted before me, I realized we were not probably getting the same service but I thought that the man assisting people was rude for not acknowledging me at all, even after we had eye contact. We agreed that my wife and I would not be waiting, and would pick it up in the afternoon. When I got the quote they said a couple of hours. So at around 5:00 I called to see if the service was complete. I was then informed that my vehicle was on the ticket for tomorrow. I completely understand that things come up and life happens, and that my vehicle was not an emergency, or broke down. I was just dumbfounded that they didn't reach out to me in any way! I told the person I spoke to on the phone that I was on my way to retrieve my vehicle. When we got there I went in and spoke with a lady about getting my vehicle. I expressed my disappointment, frustration, and confusion. I did lose my cool and used profanity at the very end of our conversation. I had apologized for my attitude and said may I have my keys please. She agreed with my frustration and then told me my vehicle was being pulled up for me. That's when I freaked out, why in the world would you have to get in my vehicle, adjust settings for YOUR COMFORT, and roll down the windows and move the mirror, just to move the f***ing vehicle literally like a parking space! I just couldn't believe you can't do the service when agreed on, not contact me in any manner saying, Hey we are keeping YOUR vehicle longer, and then act like you are doing me some kind of favor by moving it! Get the f**k out of my vehicle. Needless to say, we did not get anything done to our vehicle at this location, but we did waste time, and effort. Thanks for nothing but frustration! I would a negative number if possible!!

This place is awesome thank you Jeremy for getting me back on the road! Went above and beyond to…read morehelp me. Passing through from Phoenix to Virgina put the wrong gas in my car they got it fixed in three days! They had to figure it out and fixed it

I was told I need all four brakes done from the dealership when I took it to Burnett they said I…read moreonly need my front brakes done for now my back brakes still had around 40,000 miles left