ON MY SOAPBOX!! DO BETTER BERT OGDEN-CHEVY MISSION!!!…read more If I could pick a zero star I would. I am fighting with Bert Ogden Service center since this morning. Long story, so please get ready. They have had my Traverse truck all week, today is FRIDAY. It was towed to them because we couldn't get it out of PARK and the whole dash was lighting up like a damn Christmas tree!! We get it to them via a Tow Truck and it stays PARKED for TWO WHOLE DAYS without ever being TOUCHED by ANYONE!! Do you want to know why??? Because the Tow Truck (that delivered my Traverse to them) "Parked it too far from them and they couldn't get it close enough to them to check it!" That's the lame excuse their service department told me. Doesn't Bert Ogden Motors OWN their own damn tow trucks to move vehicles closer to the convenience of their service employees?? NOW, they FINALLY get it close enough to "check" it (never told me how) and apparently it took SIX guys to try and turn it off. They couldn't figure out how to turn off my truck, at the SERVICE DEPARTMENT!!! Someone (didn't get the name) then tells me on the phone that they are short staffed and that the original Tech my spouse spoke to (in charge of my truck) was out. Mind you, the gentleman told my spouse yesterday he was going to be out for a while as his wife was having a baby. Today on the phone JD (I got a name) tells me the original tech my husband spoke to is out on an Emergency. I told him not to lie and that he was out on paternity leave, which he is completely entitled to per law, BUT if everyone knew he was going to be out, others had to pick up his workload, No?? JD then tells me "let me find out who your tech will now be and I will call you back." I tell him "NOPE! Put me on hold. It's not like I have anywhere to go since you all claim you do not have a loaner vehicle for me while my vehicle is getting serviced!" I was upset and continued to tell him, "You all are taking your sweet ass time trying to figure out what's wrong with my Traverse , EVEN THOUGH YOU ALL HAVE THE FANCY GADGETS THAT YOU SHOULD JUST PLUG IN AND IT'S FREAKING SUPPOSED TO TELL YOU WHATS WRONG WITH MY PANEL AND SENSORS?" I do get placed on Hold and JD comes back on the line and says "I WILL call you back in 30 minutes once your car is "assigned" to a new tech!" It's been MORE than TWO hours. You bet your ass I called back.... Asked for JD and told him, "You were supposed to call me an hour and a half ago. Did you find out who the new tech is?" He tells me it's "Lauro" AND that he's working on my Traverse right now. It's Friday for God's sake... I doubt I will have a vehicle for the weekend!!! Bert Ogden Motors is great to sell the vehicle.... Servicing it???? Not so much!!!! And we ALL know that living in the Valley, it is impossible to be without a vehicle. Don't suggest Uber/Lyft unless YOU are willing to pay for it!! Lord, Forgive me for ranting and losing it on incompetent people but please, guide Lauro and give him the ability to figure out what's wrong with my vehicle. Apparently, approximately over SIX other employees have NOT been able to or even attempt to in the past week. Worse Service Ever!!!! Ok. RANT OVER. FOR NOW.

So unprofessional took my Rv for repairs right before they close at 5:30 pm and Jerry the gentleman…read morethat was their told me to park in the back and just leave my keys in the camper and he would call me Monday. Instead of taking my keys and putting them inside.4 days later he calls and says Camper is ready and warranty did not cover the issues with it so I'm hit with a bill.instead of calling me and notifying me if I would like to precede with repairs they ASSume I was going to say yes. Do not recommend this location at all and to top it off they didn't fix it right.

Tried to order two window screens for my Travel Trailer. The…read moreproblem I have is with the parts Dept. One specific person by the name of Terry. She works her own hours and seems to be OK with upper Management. She says she will be there and she never follows through, if you get irritated, The other em[ployees in Parts JUST LAUIGH! Then tell me to drop my ATTITUDE. Wouldn,t have an attitudeif they could do the job. It seems that this Terry is the only person that can order parts. NOW I know your going to say no big deal. Well this same senario has played {four} different occasions, all about these 2 screens. THIS is a MANAGEMENT problem SEEMS to Start AT the TOP!!! Get it together Ron Hoover. Won,t see me AGAIN!!!!!

The service department is horrible. I paid $16k for cleaning the tank and installing a new motor…read more The motor worked for about three hours. it has been "repaired" twice. It has now been sitting at Ron Hoover for months with nothing being done. Please take back your shitty broken motor and return my money. You are a horrible shop that I would love to never see again.

I want to commend Valentine, the service rep who coordinated the warranty repairs on my RV. When I…read morefirst went in to get some work done he found two recalls, one from before I bought the RV, and another I had been told of via a Forest River recall notice. Both were accomplished in a timely manner. After a month plus delay in receiving a part, not the fault of the dealer, all of my warranty issues have been resolved. Valentine kept me apprised of the progress in getting the part on a regular basis. That attention to detail was greatly appreciated. Kudos to Valentine - he is an asset to his employer. PS - I'm knocking off one star from the overall 5 star rating because the techs didn't adequately clean up after themselves. Also my trash container lid was broken during my first visit. I told Valentine about it tdy & he offered to buy me a new one...I appreciate the offer but it would not be worth the hour long drive to go back to get it. Valentine gets 5 stars

Upgrading from our pop up camper was made easy with the help of Jerry Zepeda and his outstanding…read morecustomer service! He was helpful and provided all the information we asked, making the purchase fast and easy!

I rented a Uhaul elsewhere, but the rental was transferred here: I am SO glad! We want to the wrong…read moreUhaul provider, but storage land stayed open so we wouldn't lose our reservation. They are very professional and provided fantastic and friendly customer service. They are now our first choice. I wouldn't want to book with anyone else and would recommend them to everybody!

From the owner: Specializing in: - Storage Household & Commercialread more

I have been there several times and the parts guy is very helpful and seems to be knowledgeable as…read morewell. However , when i called to inquire about shipping time on ordering a part, it was not the parts guy, the response I got was "probably .....". He made no effort to inquire any more of my needs.

Optimum RV in Harlingen, Tx provided the Best customer service we've had in a long time. Our…read moresalesman, Ian, was awesome! He listened to our needs and showed us the perfect Travel Trailer that met our needs for a Double Axle trailer. Juan, the Finance person that closed the deal for us was awesome too. Andrew, the Prep and Delivery Service person was great too! We had driven more than 240 miles to look at a specific used Double Axle Trailer that was listed for a great price. We decided paying a little more for a new Trailer would be better for us. Thankful for the great customer service and quick response to our online inquiry that Saturday evening. Ian had come in on his only day off, Sunday, to assist us since we were coming from out of town. Thank you for going above and beyond for us! We highly recommend Optimum RV if your interested in buying a RV.

- Extremely Disappointed, Avoid Optimum RV Harlingen…read more We purchased a 2020 FR3 from Optimum RV in Harlingen, TX, and the experience has been nothing short of a nightmare. After signing, they kept our RV for over a month to fix a leak from the in-unit washer/dryer combo. Not only was nothing repaired, but they scratched the bathroom when removing the unit. We were promised someone would come to fix it again, as well as check the bedroom A/C and generator--that never happened. We explained multiple times that the RV is our parents' full-time home, and it was not feasible to bring it back in for service. They planned their move-out around Juan's (our salesman) timeline, and we were patient, waiting a whole month for pickup. What we got was a rig still full of issues. To make matters worse, we were sold a warranty that doesn't even work in the Valley. No mobile techs in the area would honor it, and there was zero support from Optimum. We returned the warranty and signed all the paperwork with Dan (finance manager) in early March, and a month later, still no resolution or update. Every time we call, we're told Dan is unavailable. We spoke with Juan again today--still no answers. Bottom line: Do NOT trust these people. Save yourself the headache and shop somewhere else, outside the Valley. This dealership is all talk, zero follow-through.