I just had my third visit here since moving to Longview. Each time I have come in, I have been…read moregreeted by the staff and taken care of in less than 5 minutes. While every visit has been great, today stood out. The hygienist, Sarah, went above and beyond to make me feel welcomed. She took incredible care of me and was very thorough in her cleaning. Dentists can be a pain to work with - Dr. Dolive and his office make it easy. Thank you!

I came here to get two teeth extracted for brace work and I was quite nervous to have them out. I…read morewent in and the staff was very friendly. Now for the procedure, Dr. Dolive was so patient and informative that made everything so much better. The whole thing was fast, painless, and easy. I definitely recommend coming here because he is great! Thanks Dr. Dolive!

I'm surprised Dr. Frazer doesn't already have lots of reviews. She and her fabulous team have been…read morehelping me heal and maintain my dental health for 4 years now. I can't recommend them enough! I was without dental insurance for many, many years and couldn't afford regular check-ups. If you haven't been to the dentist in years, GO!! Go to any dentist!! It will restore your peace of mind! Dr. Frazer is a down-to-earth person, easy to talk to, but very advanced in her profession. She has all the latest equipment and somehow makes all the work PAINLESS (I am not kidding, I got a CROWN today!!). She's involved in community organizations and she feels more like a really good neighbor than the old image of a mean dentist! Everyone at Dr. Frazer's office really cares about their patients. Please visit them if you are shopping for a dentist for you & your family. They're in South Austin and worth a trip across town.

i have always had the worst luck with dentist. But everyone in Dr.Frazer's crew listen to my…read moreconcerns and was able to get quality service without breaking the bank.

Don't expect much post operative attention. I came back twice after my wisdom tooth was pulled to…read morehave it packed. The girl associated packed it both times. One time, Mr. Mack came in just long enough to tell me if I had discomfort in front of the tooth he pulled, he didn't cause it. Then he left without even looking at his post operative work .When I asked for a report after I woke up from anesthesia, the only news I got was an elementary explanation, "You did just fine." Baby talk like I was an idiot. Too much condescending attitude coming across here.

I started the dental implant process about a month ago and paid for a consultation. After meeting…read morewith the surgeon, I was taken to the finance office to discuss my treatment options. Since I was considering spending approximately $25,000 on extractions and a full bottom arch, I asked Crystal if I could see physical models of the acrylic and zirconia options. She told me they did not have models available and that, in her nine years working there, no one had ever asked to see the difference. I found that difficult to believe. When making such a significant financial and medical decision, I think it is reasonable to want to see and understand exactly what you are purchasing. I told Crystal i would suggest to the surgeon next time I see him that they should consider having models (maybe help out the next person that asks). Crystal said, "Instead of mentioning this to the doctor, let me see what I can do". Great! Two weeks before my pre-op appointment, I called to confirm that a zirconia model would be available and asked whether I could speak with the surgeon again before moving forward because I had a couple more questions. I was assured that both would be possible and that the zirconia model would definitely be there. When I arrived for my appointment, I was told the lab had conveniently called just the day before and said that a model would not be available for at least three weeks because they would have to make one. The last-minute change, right before I was expected to move forward with a $25,000 procedure, left me feeling uneasy. Felt like a bait-and-switch because these people know what it takes just to get us to this point of doing a major procedure like this. It felt like an intentional lie. You mean to tell me that the "lab" didn't tell you this a month ago when you called for the zerconia model?! Trust is extremely important when choosing a team to extract several teeth and perform full-arch implant surgery. I ultimately decided to cancel because I no longer felt comfortable moving forward. When I explained this to one of the assistants, her response felt completely indifferent. That interaction confirmed that I was making the right decision. I then contacted another implant facility in Longview. They had multiple models available--including acrylic, zirconia, snap-on, and fixed options--and were able to clearly show and explain the differences. They can also move forward with my treatment as early as this week, whereas I waited weeks just for a pre-op appointment at Pinnacle. I do want to acknowledge that I appreciated the surgeon's bedside manner during my original consultation. Unfortunately, the lack of transparency, poor communication, last-minute change, and the staff's response caused me to lose confidence in moving forward with such a major procedure.

I went in for a broke tooth was told that I would get a crown and some very expensive treatment the…read moreday of the fitting for the crown I was told I need a root canal when I explicitly said if I need a root canal pull the tooth out and they proceeded to give me a estimate of almost 1200 more and I said no pull the tooth out but instead they put the temporary crown on I went back in for the permanent and I've been in pain since then they are not willing to make it right and I refuse to go back to that Dentist the day they pulled the temporary crown out to put the permanent. It was yanked out and I was in so much pain that I thought that was the reason why I had to paint afterwards they had me go back in and all they did was file it down, saying that that was going to help this procedure was done in September and here we are in December and I am in extreme pain and they refuse to refund for that crown so that I can go to another Dentist and get it pulled out. Do not go to this Dentist to them. It's all about the money and not the patient or their well-being. My insurance was maxed out by them and now I have to wait till my insurance benefits kicked back in just the fact that they let me sit in pain for all these months shows what kind of dentist they are

No, they have unqualified people working there, the communication is off they don't know what…read morethey are doing, I went there On September 2nd to Aspen Dental in Longview Texas, for 1 tooth infection, thinking they had an Endodontics on staff which they advertised they do but they don't, only lies they ruined 2 of my teeth without me knowing it and I been in pain every since going to this Aspen Dental, I wouldn't advise noone to go to Aspen Dental in Longview Texas, They will damage your teeth and you will be in pain to were you can't eat, all this place care about is money, I'm trying to sue them for damage to my teeth, and emotional distress, they damage my 2 tooth so much to were I have to have 2 Root Canals, They are incompetence, and unqualified to be working on anyone's teeth, Stay away people, because they will damage your teeth, I wouldn't let them work on my Dog teeth much less a human teeth, Stay away or you will be in pain like I am. Beware people of Aspen Dental in Longview Texas, And I have 2 Dentists that say that they at Aspen Dental in Longview Texas is incompetence. Beware People, because they will Damage your teeth, and not to mention when they do xrays they will be so rough with you you will have a bruise on your mouth, I swear they are the worst Dental office I have ever been too, they don't care about people all they care about is money. Don't be fool by Aspen Dental in Longview Texas, because they are the worst. And they don't deserve 1 star they deserve -100 stars, because they are the worst Dental office in Longview Texas.

I asked them point blank (I'm an office manager) are they in network with bcbs Ppo! And I was…read moreassured they were. Now I'm getting a bill. I would have taken my business elsewhere to someone WHO ACTUALLY WAS IN MY NETWORK AS I DO INSURANCE DAILY!!!! This is total BS and against the law "no surprise act!" Good luck. I'll pay you $5 a paycheck for 57 years. Jerks Google it. No surprise act. I'll be calling you shortly!!!!!

Sent by reputable dentist to have some teeth pulled for a denture. Turned into a used car sales…read morepitch for implants with "specials" even though implants would have to go in "sideways because bone structure was too close to sinuses". Doctor who came in talked a lot to his phone with horrible descriptions of what could happen if we didn't get implants. As unprofessional presentation as I have ever seen. Examination board should look into this practice. Went back to dentist. He scheduled us elsewhere. No idea how much they will try to charge insurance for "initial consultation". Will have to cross that bridge when we get there. If we have to rate a 1 star, then so be it. But better judged as a 5 scream for scary.