After reading some of the previous reviews, I was Leary of purchasing from Griggs. They had the…read morebest combination of quality and price, so I went back to the store to ask about the reviews regarding installation. As it turns out, they have sales rep, Nancy, that used to have her own store and she brought her favorite installer with her. They just finished my installation and did a superb job. They were on time, professional, quick and courteous. I couldn't be happier with my purchase. -Bob S

Not overly impressed so far. Scheduled install that we had boarded dogs and taken off work for got…read morederailed due to illness. Apparently there is no back up plan. When called to complain, since job was already started and everything was a huge mess,salesman Wayne said he couldn't guarantee when the job would be completed. Meanwhile, sleeping on the couch! Obviously we were upset and Wayne simply hung the phone up! Who does that? Finally talked to owner who rescheduled some things and sent a crew out. Will update when job is completed. well it didn't get any better. Crew #2 came out. At first they appeared to know what they were doing. when they had the bulk of the floor down, they said they would finish when additional material came in. When we went upstairs, we discovered both a dresser drawer broken, and wooden pieces of what had been the dresser leg. Flooring was bubbled up due to debris underneath, Flooring was coming loose and falling off of the stairs. We were not happy! I contacted an independent contractor who stated it was the worst he had seen. I don't want any of the Griggs employees back. If you break something you should tell the owner.

They did an excellent job. The carpet was exactly what we ordered. Tate, our sales rep, was…read moreexcellent. Professional, knowledgeable and a good sense of humor. I highly recommend Casey Carpet One and Tate. Our installer,Mark, was even better! He was on time, professional and did a fantastic installation. I highly recommend recommend Mark.

We had a great experience! from our sales rep Austin, to our installers Martin and Rueben, we…read morecould not have been happier. Austin was informative and low pressure, we took samples home, and he came to our house and measured the areas, and got us an accurate estimate. Martin and Rueben we very professional, and were scheduled enough time to do a thorough job. Overall, I highly recommend these guys.

Hector, the owner of Accent Tile & Stone is right there in the store when you come in. You get…read morepersonal service. He is a lifelong, helpful, commonsense man that has been in the tile business for 40 years. He is the only one in Lubbock Texas that gave me a good price. His tile layer, that installed my front outdoor entryway tile is William Rivera. A young family man with 10 years of tile laying experience. He did a perfect job and did everything possible to make the tile look good and long lasting. You can ask Hector for my address and come see the perfect job William did.

We had our kitchen countertop done with engineered quartz. About 3 years later it developed cracks…read morein two area. We contacted Hector in March he insisted it was in the manufacturing process. He would contact them. Around and around we have gone no resolution. Finally something would be done. Hector would replace countertops and backsplash for $700.00 less then original price we paid. BFD!!! After more research he didn't install them correctly nor will he do anything about it. Do not trust Hector or his company.

We bought a new house, and this company installed the carpet. The carpet was poorly installed. All…read morearound the house, the carpet was coming off in the corners and on the edges, and was not glued properly. When we confronted them, they had a terrible attitude and began to yell and say it was not them who had done it. They had no respect for us as customers. These people were extremely rude and did not even except the blame for doing a poor job. I do NOT recommend them AT ALL. If I could, I wouldn't give them any stars at all.

I am not sure what the above review is talking about. I happen to know the owner and others at…read moreHosch Floor Covering. They have installed carpet in my home twice in the past eight years. I have always been pleased with their installation and have never once had a problem with anyone there. In fact, I believe they go out of their way to take care of their customers, being that they are not a big store. We would absolutely recommend them.