They did an excellent job. The carpet was exactly what we ordered. Tate, our sales rep, was excellent. Professional, knowledgeable and a good sense of humor. I highly recommend Casey Carpet One and Tate. Our installer,Mark, was even better! He was on time, professional and did a fantastic installation. I highly recommend recommend Mark. read more

We had a great experience! from our sales rep Austin, to our installers Martin and Rueben, we could not have been happier. Austin was informative and low pressure, we took samples home, and he came to our house and measured the areas, and got us an accurate estimate. Martin and Rueben we very professional, and were scheduled enough time to do a thorough job. Overall, I highly recommend these guys. read more

Extremely helpful! I couldn't be in Lubbock that day, my daughter had to go and they helped with picking colors and patterns that complimented each other. read more

TERRIBLE! Don't do it! Stay Away! Three terms I wish somebody had told me when I tried using Casey CarpetOne for an insurance claim. In person all the staff was friendly and seemed to be genuinely interested in trying to help me. In actuality though I felt as if I was on a reality TV show where they test how long they can frustrate you without you getting mad. In short, eight weeks AFTER measuring my house they still had not ordered the floor and every time I would call and inquire about the holdup I was presented with a new hurdle. My favorite excuse that they offered was 'we didn't know how much to order' - this greatly entertained me because they came to my house and measured the area AND were given a floor plan that had exact dimensions and areas. They also used the 'but what do you want to order' attempt even though I had the name of style, color, and manufacturer that they were to match. It was excuse after excuse and they continually blamed everybody but themselves. The final straw was when my rep Natalie said that I had instructed them to 'cashout my claim'. I found this particularly interesting because she used insurance lingo that I had never heard before so there was no way those words could have come from me; and by 'cashing out' that implied I didn't want a floor in my house (which is weird in a whole lot of ways). When I pointed out that I had never used (or knew) that term she called me a liar. In summary... I had a flood and went to Casey CarpetOne for new floor, they said I didn't want a floor, and then called me a liar when I said that I did in fact want flooring in my house. I don't know, maybe I'm mistaken, but I feel pretty confident that somebody not living in a tent would be wanting a floor. It was infuriating that I had told Natalie numerous times to order the floor and when asked if there was anything else she needed from me I was told that all was in order. The only outstanding item keeping me from getting a floor was the inability of a sales person to place an order. If you are seeking a process so frustrating that you would consider enrolling in night classes to learn how to cut down a tree, hone your own lumber, and cut your own floor tiles then I suggest trying Casey CarpetOne. However, if you want something done quickly and without a lot of hassle I would encourage you to make a single call to Yates Flooring and let them take care of you; they had my floor ordered about an hour after visiting. Your call read more

The initial front desk customer service was great but sadly the installation service was not good. They sent an inexperienced guy who showed up with his 15 year old son. First problem he cut the master bedroom carpet too short (I tried letting that slide we are all human and make mistakes even though this is a special order carpet) then the second issue he tore the carpet in the other bedroom during installation. Spoke with the sales rep who is telling me they will finish installation and make it livable while they reorder my carpet. They told me to give it the weekend and they should be able to stretch out the carpet in one of the bedrooms to cover what they cut short. My "compensation" they will move my furniture for free when they return to re-install my carpet. That's still and inconvenience to me! This is an empty home I just purchased and have movers scheduled for tomorrow yet they haven't finished installation in one of the rooms! It's only two small bedrooms and a master bedroom that they are installing carpet in (about 680 square feet) and the guy couldn't get it done in 8.5 hours. When we addressed all the issue with the installation guy he said he had never installed this style of carpet before and he's only been doing it for 3 years. Not pleased at all. Hopefully when I go into the store tomorrow we can arrive at a better solution because this is unacceptable. P.S. the pictures show what our carpet looked like when we left our home this evening at about 6:30 pm. In 8.5 hours only 1 of the 3 bedrooms had carpet completed and correctly installed. Update pending... read more

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Bought my carpet less than 3 years ago and it looks like it is 15 years old! I have a large visible seam in my living room and bedroom and the carpet is fraying. I have called multiple times to get this matter resolved and can't get a manager call back, which tells me they're not interested in backing their product! I should have realized the character of the company when the install team showed up drunk and 3 hours late! I wouldn't recommend this company to anyone! read more

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This place is probably the worse when it comes to customer service. The sales man knew nothing about the products/carpet other than that he used to clean carpets or something to that effect. He didn't know what type of flooring that they had installed in their own building. We made an appointment for him to come out to our house to measure so we could get an estimate. He called me and told me that the appointment he had scheduled before me was running late so he couldn't make my appointment. So we reschedule and again he called me and told me the same thing but this time I told him just to forget it. I truly believe with all my heart that the sales man and this company doesn't not like to do business with people that are not their race. Guess which races are left out, take a wild guess. We are 2022 and we are still dealing with this type of crap. It's sad, please do yourself a favor don't do business with this company. read more

I can't warn you enough to stay far far away. I had a flood last Christmas and my insurance company did all the measuring and stuff through Carpet One. I had the option to use them or take my business elsewhere. I'm so thankful I chose to go elsewhere since my entire first floor flooring was at stake. I followed my gut instinct when I had trouble getting straight answers on the process. Then the measurements were incorrect. Crisis averted from what I read from another reviewer. Needless to say, I decided to use them to install vinyl plank in an upstairs playroom bc they had the floor I wanted in stock. The install was in May. They put the floor in, but there was a mix up on the quarter round molding along the baseboard that I ordered to go with it so they said they would be back to finish that. When I would call to give them available dates, they would assure me they would choose one and be in touch! Thank heavens I hadn't paid them yet. Within 3 months, my Floor was coming up and needs repaired. Still no quarter round. It is now December and they are finally supposed to be coming to repair the floor and finish the quarter round bc whoever did the end of the year books realized I had an outstanding balance. I told them I would pay when the job was complete. As I type, they are over an hour late with no word. Hopefully, they are coming, but if not, at least I haven't paid them a dime yet................ read more

Only giving one star because that's the lowest I can. Will NOT be using them for any reason ever. Worst experience of our lives. Will use more reputable company next time. read more

I recently had new carpet and wood flooring installed in my home. After looking at many websites and reading a number of reviews, I decided to contact Carpet One in Lubbock, Texas. Best decision I ever made. I worked with Trent, a thorough professional, whose attention to detail and sense of urgency defines the best in customer service, products and installation. I highly recommend Casey Carpet One to anyone who wants the best! read more

Just went in ready to buy flooring. Browsed the store for 20 minutes and not one person greeted us or said I will be with you in minute. We were completely ignored by everyone working. Even though they were working with others it is not difficult to acknowledge someone and say we will be with you shortly. Off to Yates we go! read more

Great people to help you pick out new flooring! They have a great selection to choose from. Why not go in and see what they have to offer. You can stick with a price range, the staff will help you with that. Plus you can go next door and pick out new furniture. read more

Casey and his staff were very helpful to my husband and I when searching for turf grass. He went above and beyond what we expected. We will recommend him to all our family and friends needing floor service. read more

I just want to say that my carpet buying experience at Casey Carpet One with Tate was unmatched with any previous experiences I've ever had. I was impressed with his knowledge and expertise of the products in the store, and his willingness to spend time addressing my concerns as a buyer. From the salesman, to the installers and the supervisor who came to inspect the work to make sure I was pleased with the job...all were "top notch!" read more

From the moment we walked in to Casey Carpet to the last day of installation was nothing but great. Trent, the salesperson, helped us finalize our tile choice and set up the installation process. Everything went just as he said it would. We had about 1500 sq ft of tile put down and it looks terrific. Thank you Casey's Carpet and thank you Trent for all of your help and for your terrific product! read more