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    Casey Carpet One Floor & Home

    3.1 (15 reviews)
    ModerateFlooring, Rugs, Carpeting
    Open 9:00 am - 4:00 pm

    Services - Casey Carpet One Floor & Home

    Carpet installation

    Floor installation

    Floor repair

    Casey Carpet One Floor & Home Photos

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    Carpet torn in one of the bedrooms
    Krystal M.

    The initial front desk customer service was great but sadly the installation service was not good. They sent an inexperienced guy who showed up with his 15 year old son. First problem he cut the master bedroom carpet too short (I tried letting that slide we are all human and make mistakes even though this is a special order carpet) then the second issue he tore the carpet in the other bedroom during installation. Spoke with the sales rep who is telling me they will finish installation and make it livable while they reorder my carpet. They told me to give it the weekend and they should be able to stretch out the carpet in one of the bedrooms to cover what they cut short. My "compensation" they will move my furniture for free when they return to re-install my carpet. That's still and inconvenience to me! This is an empty home I just purchased and have movers scheduled for tomorrow yet they haven't finished installation in one of the rooms! It's only two small bedrooms and a master bedroom that they are installing carpet in (about 680 square feet) and the guy couldn't get it done in 8.5 hours. When we addressed all the issue with the installation guy he said he had never installed this style of carpet before and he's only been doing it for 3 years. Not pleased at all. Hopefully when I go into the store tomorrow we can arrive at a better solution because this is unacceptable. P.S. the pictures show what our carpet looked like when we left our home this evening at about 6:30 pm. In 8.5 hours only 1 of the 3 bedrooms had carpet completed and correctly installed. Update pending...

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    6 years ago

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    8 years ago

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    Ask the Community - Casey Carpet One Floor & Home

    Review Highlights - Casey Carpet One Floor & Home

    I just want to say that my carpet buying experience at Casey Carpet One with Tate was unmatched with any previous experiences I've ever had.

    Mentioned in 2 reviews

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    Home Goods

    Home Goods

    3.7
    (3 reviews)
    $$

    I hope this isn't the only Marshalls Home Goods that Lubbock has…read more I've visited this store twice and it always fails me. The home decor is mediocre and doesn't wow me. They sell fake gemstones and minerals that are priced ridiculously high for no reason. Dyed agate bookends that read, $75 for what it being dyed or it being "crazy laced"? Either way, dyed agate isn't worth a penny in the geology world. I've also seen geodes priced at $200 for a small quartz and calcite filled again both specimens aren't worth anything really. However, that's Marshalls ripping off naive people again. Another thing is the fact that there's either glass, fake plants, or lamps as decor is a joke. The lamp are ehh and cost way too much. The glass again is uhhh ok looking and the fake plants are ugh why would I spend this much for plants that don't give off anything for this price might as well go to the Dollar Tree or Home Depot. I feel as if this Marshalls caters to a specific crowd of people. Moreover, I don't like the fact that the customers don't know how to be respectful to others by saying, "excuse me". It baffles me that the aisles are already tiny and that someone rudely walks in front of you or into your personal space without using their proper manners. Additionally, the employees are fairly nice, but customer service is always inconsistent. First time, I shopped here I got a cashier that didn't greet me. Second time, I got a cashier that was bubbly. Actually the only good that Home Goods has is that you can get some good quality items on the clearance section. I found a fruit basket, silverware place set (that broke after two days of using) and my sister got a nice faux fur rug.

    Fun store to look through for stuff around your home. The stuff is always changing, so if you see…read moresomething you're deciding about getting, just get it because it may not be there next time. They even have stuff for pets!

    Ace Carpet & Upholstery Cleaning

    Ace Carpet & Upholstery Cleaning

    5.0
    (1 review)

    We had our living room flood from the heavy rain we got. We got 3-4 inches within 30 minutes. It…read morecame through the back door and started spreading throughout half of our living room. We could not handle it with our tiny shop vacs, and I knew enough about flooding because I was an assistant property manager prior, so I knew to call right away before structural damage occurred. I called Carpet Tech, but some automated system told me to wait for the next available person. I was NOT doing that, so I hung up and saw Ace in the phone book (which is really good for a town like Lubbock, because a lot of good vendors are not online yet). So I called and Hector answered, and was very nice. It was about 10 pm and he was not grouchy or rude, and did not act like we were an inconvenience. He was here in about 20 minutes and he assessed the damage and set up the fans and dehumidifier. He explained how it would work, and what the process would be. He left the equipment here for about 4 days, and then when he came back out he found that we had pulled up the carpet pad so we could salvage that and dry it out. He said it was ok, glued it back down, and stretched the carpet out because we had pulled it back so the pad could dry. He stretched out the carpet as much as he could, but the former residents put the tag strip on vinyl flooring instead of the concrete itself, so it cannot have too much tension because then it would rip out of the vinyl. It still looks good for what he can do with it, but I am annoyed at people that cut corners. I would recommend Hector, and he is very friendly. This is our first experience as homeowners to have a flood, so we are glad it wasn't made worse by calling someone else!

    From the owner: Don't hesitate to call Ace Carpet & Restoration Services in Lubbock, TX. We are committed to client…read moresatisfaction. Call us today.

    Casey Carpet One Floor & Home - flooring - Updated June 2026

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