Day-of-treatment cancellation due to a "required" mammogram that was never disclosed. I explained…read morethis to Dr. Dominguez and asked to proceed with treatment that day, agreeing to complete the mammogram before my next treatment four months later. He refused. I had already paid for labs (which had to be repeated due to lab error). This was a failure of communication and patient-centered care. This was highly unprofessional given I was not at fault for their lack of communication.

Dr Dominguez and his staff are fantastic. Martha is also the best of the best. They are extremely…read moreresponsive and care so much about their patients. Super thankful to be a patient of theirs!!

I have had insomnia for two and a half years now. It's really affected my ability to be productive,…read moremy focus, my mood, my energy levels, and my ability to regenerate my health during REM. Since I am on Medi-Cal, my PCP referrals are to mental health providers that rely heavily on prescribing mood stabilizers and other serotonin inhibitive drugs. I don't want sleep by being doped up on tranquilizers. I was excited to find the Insomnia Center, hoping for a real cure or healthier approaches to my sleep issues. But when I spoke to the receptionist, I was simply told flat out that they didn't accept my insurance, and to go to UCSD (scary!), and given NO other referrals or suggestions as to where else to look for a healthy alternative. The receptionist seemed very stressed and desperate to get off the phone. I'm disappointed, and let down, but mostly, just very very tired. I hope others haven't had this experience.

I can not say enough good things about Dr. Cetel!!! I had been seeing another doctor at another…read moresleep clinic and he just wasn't able to explain to me what my sleep issues were. I changed my care to Dr. Cetel and I am so very grateful for her. Dr. Cetel listens, actually hears me when I speak, discusses my options and together we make decisions based on her knowledge and my comfort level. I feel very thankful to have been recommended to her. Sleep conditions can cause many problems and for me Dr. Cetel is the only one. Cheers Maureen

Jen was amazing throughout the process. She was patient, accommodating, and extremely knowledgeable…read moreduring our calls together. I wanted to find an alternative to cry it out method and Jen was the perfect solution. While there were a few tough nights Jen was by our side through and through. What I noticed was Jen didn't treat this like a gig or just going through the motion. She was genuinely invested and that's why I would recommend her to anyone who wants to find an alternative sleep training that moves at the pace of your child. If I went back in time, I would hire her again in a heartbeat. By graduation, my baby was able to sleep in the crib through the night! P.S. Jen we love you! Thank you again for everything!! Sugar night night

Jen Varela is incredibly caring and stuck with us through our very long sleep journey. All along…read morethe way, she explained our daughter's developmental changes and how it affected her sleep. She was very patient through our frustrations and was a great partner that we could trust.

Dr Brockett and his assistant, Lauren are truly the best. They work you into their schedule…read moreefficiently and quickly...even if you show up on the wrong date! Dr Brockett worked magic with my snore device and it works beautifully. Cannot go wrong going to Dr Brockett.

After struggling with CPAP for almost 2 years, I decided to try a dental device. Dr. Brockett was…read moreone of several recommended by Scripps Sleep Center (Torrey Pines). I couldn't have made a better choice! Dr Brockett is extremely knowledgeable and this type of dentistry is ALL he practices! The consultation was great and the options available to me were clearly explained. Once my device was delivered, he very carefully and clearly gave me all the instructions I needed to use it correctly. And I am ONE HAPPY former-CPAP user/hater!! Melissa - his administrative assistant (and wife) was extremely helpful as well with Medicare billing, etc. I can't say enough good things about this practice.

BEWARE of this business! I was initially asked to pay $298 for my initial consultation and that my…read moreinsurance would be billed for the rest, Their ads say they accept Medicare but I told the receptionist It's a HMO, Oh no problem she said, your liable for just $298 . I paid the $298, I thought that was it, NOOOOO. I was never told that their Sleep study machine was another $500 & there is no refund because it is disposable. I get back the next day & it's all sales again, they wanted more $ for the appliance for my mouth. Naaaa - I didnt do it. So I am out just under $900 & I have heard others say their credit card was changed months later.....I cancelled mine.

As a paralegal, I'm telling you to run from this business. They provide you with a financial plan…read moreupon your first appointment about prices for retrieving medical records. $0.50 cents per page goes against the California law of $0.25 per page. There is an administrative fee for obtaining your medical records of $40, they are legally only allowed to charge for the copy and the labor of the receptionist. I originally wanted a sleep study and for a doctor diagnosis of this, which is her job was going to be $55.00. According to California state law, section 123110, a patient is available for one free copy of their medical record that includes the diagnosis. They can be charged 0.25 a copy. If you have a victim about this, you can do your research and sue her and she would have to pay for the lawyer fees. When I brought this up about the administration fee, dr. Rosemarie rohatgi said that it costs money for receptionist to print records. I then replied that it is part of her job, and she says that she has to pay her to do that. Additionally, she cannot charge for medical records for government programs like the VA. Military members don't fall for this.

I posted a review recently and I got what looks like a canned response which was totally insincere…read more It's the same response. Everyone gets and I called the phone number provided and nothing has been done to follow up with me or fix the situation. I will start looking for another sleep lab that has respect for the clients,Veterans and patients. This must be some kind of joke.

I never would have guessed from reading these reviews that we were being seen at the same clinic. I…read moresee Dr. Gupta and he has been a god send for my asthma. I have extremely bad asthma to the point that I was needing breathing treatments 3/4 times a day plus rescue inhalers constantly. Dr. Gupta instantly stepped in and evaluated my case I suspect that I have damage from Covid long-haul Covid if I'm being honest. I haven't felt like any other doctors have listened, but Dr. Gupta listen to me did a full lab work up, a lung function test, and allergy panels I am now on a medication regimen that works for me and I can finally exercise again without fear of going into full-blown panic attack of asthma symptoms Parking does suck very truthfully I always show up early but front office is great and their nursing stuff is great I had an issue with my medication and insurance and I called the office and they instantly started calling my insurance and the pharmacy to Get on it so I could get my medication. I'm extremely thankful for Dr. Gupta and his staff and helping me

I called them to schedule a sleep study and they told me that they do not accept Blue Shield PPO…read moreplans. I still find this very hard to believe, but that's what they told me. I have no review of the process but in the 10+ years I've had a Blue Shield PPO, this is the first time anyone has ever said my insurance is no good. I almost want to call them again to make sure.

Quality doctor and a nice facility for overnight sleep studies…read more Unlike other sleep testing facilities, this one feels homey and comfortable.

I've been treating for four weeks and already see a huge improvement in my sleep quality and…read moreability to concentrate. I am looking forward to more improvement. :)

This review is long over due! We came to Mindset in distress and Dr. Murphy was the first to show…read moreus objective measures and a long term plan to remodel how her brain processed her environment. Our daughter was 8 needing help with attentive ADHD, severe anxiety, insomnia and social issues at school. We cannot be more grateful to Dr. Murphy, Dr.D. and the staff. Not only did her symptoms decrease significantly, but our issues at school were no longer a problem. The treatment allowed her to stay calm enough to process better problem solving techniques and, was also able to sleep much better, which helped her behavior quite a bit as well. We cannot sing this team's praises enough! If you have a child with special needs, we highly recommend enlisting the help of Mindset!

When a doctor prescribes an APAP, my assumption is the individual will use it nightly going…read moreforward. But for whatever reason I have not yet received my mask replacements. Contacted them and they said my doctor hadn't specifically stated that I need ongoing supplies. That they have to contact the office for another order. Are they kidding? If that IS true, why wasn't that done when they received the order a few months ago to prevent delayed delivery of supplies? Now they say that after the order is received it will take 3 days to process and a week to ship supplies. They're more concerned about checking insurance boxes than they're concerned about patient needs and customer satisfaction. Further in calling the main number, I made an appointment to replace my BiPAP because moisture was coming out of the SD card drive. They said they couldn't get me in immediately, but that their office in South County had an Air Curve 11 on-site and they could assess for repairs or replace as needed. They made the appointment for me. When I arrived in South County, the person evaluated my Aircurve 11, determined that water was indeed coming out of the SD card slot, but told me she had no Air Curve 11s on site. So she sent a message to the Kearney Mesa office inquiring whether They had extras on-site. They said they did. She asked if we could come and pick one up because I needed one immediately since I am using it as ASV while awake, too until they finalize the order for my ventilator on the back of my wheelchair. The people at Kearney Mesa said to come on up and that they'd have it waiting at the desk. We arrived. The front desk person was aware that we were coming, but didn't have it at the desk. There was only one other person who was in the waiting room. We waited more than an hour for that AirCurve 11! They must've not updated the information in the system from back when I was using a CPAP either because they sent me the wrong nasal mask as a refill. I paid for expedited shipping shipping and they said they would overnight it that day, and they sent a different mask, but it wasn't the correct one. I called them to exchange it and they wanted me to pay again for expedited shipping. I told them I paid expedited shipping the first time and they sent me the wrong one. I asked if they could apply the money I previously paid for expedited shipping and they confirmed they could. I received a message via text saying overnight shipping was approved. I received it 10 days later. Then they didn't contact me 30 days later for refills of the nasal portion of the mask. So I called them. They refused to use the payment that I spent the prior month to expedite the shipping. I got that shipment 14 days later. It didn't include the filters. So I had to call them back and order the filters and anything else I was qualified to receive. They said that they could apply the $18 overnight to my refill order. I said that would be great since the last two times I didn't get the right order or the expedited shipping. I didn't get my order the following day. Or the day after that. I called them to see what was going on and they said they would be "happy to see if I qualified for refills." I received the refills 14 days after the call. I live on an extremely limited disability income. That $18 should have been spent on groceries. I used it for expedited shipping because I am allergic to the wrong mask they sent. They owe me $18 for expedited shipping plus interest and gas for driving all over creation to chace down a replacement AirCurve, plus time for my caregiver/driver and my time. (My most recent consulting and university guest lecture fee was $200/hour.) They need to fix the communications within their office, between offices, and between scheduling, supplies, and shipping. The stress involved in getting this sorted monthly does little to give patients a Better Night.

Customer service is a -0…read more No call backs, they are late sending supplies and then send the wrong supplies. Will not make it right. Avoid this company

The appliance ordered by the doctor did not fit right from the start. The new doctor and a new…read morehorrible female assistant seemed like they couldn't care less about me and m6 needs. They did not listen to my concerns or care about the problems I am having with my appliance. Its a shame; I really liked and appreciated how good this business and their employees used to be. Getting through on the phones is a nightmare; I have given up more than once after being on hold more than 20 minutes. Its sad to see a place go from 5 star to 2 star. This is where my insurance company sends me. If I had any choice in the matter I would definitely not be going there. Treatment for sleep apnea is very important and the wrong treatment or not getting what a person needs can be a serious threat to one's health. This has been my experience and my opinion. Others may feel differently about them.

We had a very negative and difficult experience with this dental appliance agency. Office manager…read morewas unkind and forceful. Our needs were not taken into consideration. Appliance was too large and inappropriate for the level of patient and could not be used after all.