This store is amazing not only do they have beautiful bras they fit like a second skin. The staff…read moreis extremely helpful and give you a PROPER fitting. The bra fit perfectly and which is great because I always had trouble finding a bra that fit without gaping or puckering. Although the bra are are on the pricier side they are worth it, the construction of each bra is very high quality and they are so comfortable and as I said before fit perfect. The staff is focused on fit if the bra is not quite right they say so. No pressure to buy a lot just help to find the right bra. Also at the store they have cleaning supplies, I bought a bottle of it and it is so easy. You put a cap for into a gallon of water and let your bra soak for 10-15 mins then just hang them up to dry. NO washing machine, NO scrubbing and NO special bag (bag for delicates) needed. Love the store! Will be back for sure.

The service at this store is outstanding. Every staff member that we've encountered is friendly and…read morehelpful (Mara in the change room is particularly helpful). The store carries a good variety of styles and sizes. Any one who wants a fitting can get one, and there's no awkwardness. Finally, the lingerie is better quality than other chain stores.

Great store great customer service but not a huge selection- the other stores in different malls…read moreare a lot bigger...

Incompetent staff and manager at Burlington location, spent over 40 mins trying to find an order I…read morewas told to come and get. Staff argued with me that I was wrong, showed her email from Change she called manager who said it was delayed and coming in Monday. After another search in back room she comes out and I ask for manager number and she turns around opens drawer and there is my order. Both manager and staff lying about whereabouts of pkg. They wanted me to come back next week when it gets delivered. So I would have left and pkg was at store the whole time. Very frustrating. More training needed

I was fed up with conventional bra shopping: Go to La Senza, pick out the size I think I need, try…read moreit on and live with my decision. A friend of mine, who has higher standards (and a larger chest) told me about Change. Having a larger chest, I guess, means you have to really dig for a good quality, comfortable bra. So when I lived in Burlington I checked out their location in Burlington Mall and had a great experience. I went for the second time last month when I was visiting my mom. She dragged me in there for a look. My mom can be a crabby old lady, so she was being fussy at first with the sales lady. But the sales lady gave us a very personable and professional experience. At Change, they size you and give very good advice about what bras to wear. They use European sizing, so you really can't just walk in and pick something up off the shelf (unless you become a regular, which you likely will!) So needless to say, my mom was happy when she left, and even I was tempted into my own purchase. The lady that served us, if my memory serves, was the same lady that served us the first time, and she was really great. If you too are fed up with your one-size-fits-all bras, I strongly recommend Change. They have a wide range of sizes, and professional, experienced service. It's a little pricey, but it's a good investment. They also have a loyalty program!

My first experience buying items online from Torrid was wonderful. I went with picking them up at…read morethe store. I thought that I had everything that I wanted from this store. I was content with my purchases during Boxing Day that was more weeks. Strawberry Shortcake t-shirt? Yes. Minnesota Vikings t-shirt? Yep. My first pair of cargo pants from this brand? So comfy. I looked at my inbox. I got suggestions from Torrid. One of them was a Grogu sweater that was heavily reduced in price. OMG! It was awesome and so me. I had to get it. I did something a bit different. As much as I love my go-to Torrid store at Vaughan Mills, I felt the need to expand my shopping horizons. I did a search and found this Torrid store at Square One. I go to Square One at least once a year. Why not drop by to check out this store and the mall? I visited this store last Saturday. It was in the late afternoon. The parking lot in front of Walmart and mall entrance 9 was packed. I managed to find a parking spot by the traffic lights and walked over. Torrid wasn't difficult to find. I walked through entrance 9, took a left, and it was on my left. I like Torrid. Everything I have purchased fits nicely on me. The fabric is soft and comfortable. I also like that sizes range between 10 and 30. It is a size-inclusive store. It's kind of like shopping at GAP. If you know what size you are at the store, chances are that everything in that size will fit you nicely. At Torrid, I choose to be a size 1. I could go down a size, but I like a more comfortable, relaxed fit. Staff here were friendly. One of them was exceptionally cheerful when she greeted me. The plain t-shirts were so soft to the touch. Frankly, everything that I touched felt nice. I was petting the cardigans. I was hugging a lightweight blazer. I was admiring how smooth the leggings were. I like the shoe selection here. It has shoes up to a women's size 13. I'm happy with a pair of sneakers that I bought from this store. They fit perfectly without breaking the bank. There is a clearance section in the back left of the store. I saw some cute items, but there wasn't anything that I had to have. Grogu was my must-get item. I headed to the counter and spoke to another female staffer. With orders that you do online and come pick up at the store, you're supposed to show your order number and present ID. I have never had to do the latter. At this store, the woman wanted my e-mail address and my phone number. Cool! She let me know that she'd fetch my item in the back. It took what felt like an eternity for her to find it. I stood there for at least five minutes. It allowed me to browse the accessories and more. I was happy when she returned with my order. She asked me if I wanted a bag. I declined, as my items were already in a bag. I thanked her for find my order and happily left the store. I love my Grogu sweater. It is lightweight and roomy. I can push the sleeves up without stretching the sweater arms. Grogu is also awesome on it. I also got two sets of rock star earrings. One is for my best friend. The other is for me. You get six pairs of earrings. I like the microphones, guitars, and zipper pull earrings. They are a throwback to getting my ears pierced and getting a bunch of cute earrings to wear. They are comfortable and cool, and are of good quality. I enjoyed my visit here. I'd return again when I do another pickup order down the road. The selection is great and prices are affordable, especially during a sale. (46)

Still fabulous! I…read morewanted to add info to my first review! The staff and management are ALWAYS fantastic.... Always. Beautiful dresses, pants, tops, lingerie, Tshirts, belts, even make up! I struggle to find jeans that fit.... But their jeggings are fabulous! I love the website too. Many items that aren't available in-store. Especially the licensed clothing. They have it ALL! Disney, Marvel, musicians/band, cartoons like Garfield, etc etc. Prices are in US dollars, and it's shipped from the USA, so shipping certainly isn't cheap. On the other hand, they don't charge tax of any kind for online orders to Canada, so you save 13%. Plus they often have great sales at the online store! My 2 complaints are: 1. We need all the licensed clothing, like in the US stores. And 2. They only sell wide width sized shoes and boots. Which makes ZERO sense. Just because I'm plus size, IT DOES NOT MEAN I HAVE WIDE FEET! Unfortunately, I had to take the beautiful Mickey Mouse shoes back... Even a size smaller was still WAY TOO WIDE! Highly recommended! Goddess of grammar signing off...!

Been to the Rymal Rd Hamilton location a few times over the past month or so to purchase swim wear,…read moreHad to keep going back for more . They have beautiful swimming suits at reasonable prices, lots on sale and clearance also. Wanted to Thank the store manager Jennifer for the assistance in selecting my 2 final bathing suits for my trip and the beautiful green coverup. Thx Jennifer.

Great prices, very good selection, and wonderful customer service. The other locations don't…read morecompare at all to this one.

I purchased a pair of pants online which were two big so ordered a size smaller when I went in to…read morepick up the smaller size I wanted a refund on the bigger size and was told final sale no refunds no exchanges no store credit. I am stuck with two of the exact same pair of pants same color etc. I emailed head office to make a complaint and was told I would hear something within a couple of days, a week later still haven't heard anything. I would have been totally satisfied with a store credit. They were not willing to budge or accommodate under any circumstances. When ordering online it is very difficult to know the exact size, a store that offers online should definitely offer exchanges, refunds, or store credit. Second time in Cleo first time was a horrible experience I don't even know why I went back the second time, I was hoping it was maybe just a one-off the first time around. I order from Rietmans, Mark's work warehouse, etc all the time and whenever something is not fitting properly I have never been given a hard time to get a refund. I am going to assume that in this economic environment and retail stores struggling that this store just does not need clientele. Let me add on the bottom of the receipt it clearly states. No sale final. So why was I not given a refund?

I bought two pairs of slacks for my wife while I was in Missisauga, two years ago. They didn't fit…read moreand I haven't been back since. I was in Buffalo so I went up to the Cleo Store at Pen Centre in St Catherines and they exchanged the pants for ones that should fit and sold me a new blouse to go with it. What a great store!

The service was terrible!!! I came here with my mom to try on MOB dresses and we received little to…read moreno help. The dresses are kept in bags which make it difficult to see the dresses. The employee wasn't even aware of the brands of dresses they carry. Would not recommend buying from here.

Took the half an hour drive here looking for a dress to wear to a wedding. Wonderful selection and…read moremany various and unique dresses in so many sizes and flattering styles. They allow you to browse the store and start a fitting room. There's isn't much sales pressure and there is always a dedicated attendant to assist you with zipping up the dress. I felt comfortable and assisted in the right way when needed. I found a dress I was in love with, however it was in a rough condition. The sales lady tried her best to alter and steam the issue and even assisted with better pricing to offset the minor issue. I walked away and went for a coffee and browsed a few other stores, when I realized the way these dresses fit my body at this store is nothing like the other big boxed stores for straight and narrow body types. I came back and just purchased the dress immediately. Great help from Deana and her boss Reena.

Consistently great service and have a great selection in their inventory!…read moreUnfortunately, most times, the graphic tees go first for popular shows. The staff are very friendly and helpful

The workers are nice and helpful if you need something. One time I asked for help on something but…read morethey brought me to the wrong clothing even when I showed him the clothing but it was hard to tell the difference. The selection is nice, there are variety of options and its well organized. Cant go wrong with some nice Black Friday shopping. The clothes were affordable and decently priced .