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    HopeWay

    HopeWay

    (16 reviews)

    This review is for HopeWay, Katy, the director of admissions at HopeWay, and the "human resources"…read moredepartment. I applied for the residential treatment program at HopeWay many months ago. I was interviewed and accepted into the program. Two days after being accepted, I received a phone call from Katy, who I've never spoken to before, saying that I was now not being accepted due an underlying mental illness, OCD. I called HopeWay back a few months later and spoke to Dan, who is kind and genuine. I told him that things had changed since we last spoke. I told him I was now seeing a new OCD psychologist and taking new medication for OCD, however, it was still being suggested to me that I seek residential treatment because of my declining mental health. I was accepted again back into HopeWay, and had an admissions date scheduled. Unfortunately, due to some issues I was experiencing in my household and a blizzard we had a week later, I needed to reschedule my admissions date. Dan was more than accommodating with that. When I called Dan to reschedule an admissions date again, he was out sick. He then was on vacation. In his absence, I was forced to discuss everything with Katy. Without any hesitation, she denied me treatment at HopeWay again. I begged and cried for her to reconsider, but she didn't care. She said it was "her decision". Technically, the psychiatrist you see at your intake appointment is the ONLY ONE that makes the decision if a patient can be accepted into the program or not. Not Katy. The next day, I reached back out, just so I could understand her decision. I left her numerous voicemails and emails, none of which she had the decency to even respond to. I even reached out to their "human resources" department for assistance. After leaving a few messages at this department, and not receiving a call back, I started to get the feeling that my calls were being screened. Finally, one time, Katy did answer the phone when I tried calling. She was very harsh and constantly told me that I needed to seek OCD treatment instead and gave me referrals of places to go to. Most of these facilities have a waitlist of 3 to 4 months. Katy told me that she "wasn't responsible for any other treatment centers waitlists". I thought that was a real nice to say to someone who is suffering as much as I am. Instead of being compassionate, Katy told me that "I should've applied to these other facilities sooner, because by now I would've already been a patient at one of them". I am in crisis and in desperate need of residential treatment for structure and stability, but it turns out, I was only being annoying to her and she just wanted nothing to do with me. She couldn't make that any clearer. I even had my relatives and doctors leave voicemails and emails for the admissions department. Katy clearly stated to me that any future communications sent there on my behalf would be discarded, which I thought was very unprofessional. I then received an email from their chief compliance officer. It was a complaint against me. It was a standard letter that stated that I cease all communication with HopeWay and to not call them anymore. I didn't want to believe that my calls were being screened and counted, but that's exactly what was happening. I never expected a mental health facility to do something like this. The way Katy treated me, is the most unethical I have ever been treated when it comes to behavioral health. She even was able to get the "human resources" department to not return my messages. This is the department I needed to reach out to see if we could come up with a solution, but apparently she was able to convince the office and the people that work there to not answer my phone calls. My current psychiatrist was shocked by the way I was treated. She said a psychiatric institution should have more tolerance when people are seeking help. The lack of compassion and care that I experienced with HopeWay was depressing and I am truly disappointed. I received NoHope from HopeWay. Thanks for your time to read my review.

    I attended IOP at HopeWay in December 2024 while struggling with unmanaged chronic pain and severe…read moretrauma. I told them I was concerned that I wouldn't be able to sit in the chair because my back hurts so bad and they told me it would be no problem to just get some pillows and sit quietly in the back however I needed to. I see now that it really was just like collecting tuition at a time when the body count was low due to the holidays. Because I started and they were like welcome-no problem- and then I voiced my issues about loose structure feeling like it's day camp. With young counselors, offering to start late and end early. I found this destabilizing and in effective and despairing. I asked for structured, therapeutic support, but what I experienced was programming that consistently started late, ended early, and was often framed as "giving us a break." The in-between time was loosely structured or unclear, which left me feeling more destabilized than supported. At that point it was the new year and the body count was back up and they said they didn't know if they could accommodate me with my chronic pain that I should move to the inpatient. The thing is impatient, receive the same care from the same therapist in the same building. The only difference is they sleep there and they get their medication managed so when I wasn't manageable enough for them and I wasn't needed because body count had increased. They let me know that that was really my only option if I wanted Care there. It was very stressful. I would not send anyone there. Additionally, I know someone who attended also and shortly after leaving was not able to stay on the Earth any longer. It's not necessarily a reflection of them. It's just odd that I only know of one other person who went there, and we both had experiences that left us feeling similar. HopeWay may provide safe supervision during a crisis, but if you are looking for intentional, trauma-informed, and neurodivergence-aware therapy, the program as I experienced it lacked the consistency and depth needed for true healing.

    Goodwill - donationcenter - Updated June 2026

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