Really rude drop off staff for the donations line. They were not helpful, made us sort our own…read moreitems and then when I asked for a receipt he said I was holding up the line and yelled at me.

My mom and I dropped off some clothes today, 12/11 around 12:25ish. This one guy that was taking…read moredonations was rude. He didn't say hello. They helped the person ahead of me expertly. When that person drove off, they made my mom and I waited a little bit while they talked and laughed. When they got to me and my mom, they took our clothes, threw it in the boxes. Then asked if we wanted a receipt. My mom who is elderly said yeah and then he's like well you're gonna have to get out and get it in there. He was just rude. Lacked in customer service 100% with us, I don't know what the issue was. We said no that's OK and then he's like all right and just walked off ! No have a good day or thanks for the donations. Nothing. Just Rude! It would help if they gave everyone the same type of customer service.

Best Goodwill around. I always find finds. The staff is very good at what they do. Decent music…read moreplaying. Clean restrooms. Can't ask for more.

I only come to this goodwill maybe 4 times per year but every time I've been, they've been a miss…read more Overly used clothing. Racks packed so tight you can't really peruse them. Prices are average. I'm a thrifter. I shop goodwill at least twice per week and yet I've never made a purchase at this location.

This one is by far the one I return to time after time. From the first visit I got the feeling…read morethat the employees are content there and they work hard to keep things clean and organized. Very friendly staff, good selection of items and more. Pricing is decent for home goods and clothing. My fav location in the Chicagoland area

This location is awesome! The cleanest Goodwill I've been to; literally, from the parking lot to…read morethe fitting rooms. Very organized and great selection!

I've volunteered with Cradles to Crayons several times already by myself and with my kids. Their…read moremission and goals are clear and evident. They are extremely organized and can take large group of volunteers but also work with smaller ones. I highly recommend coming here as part of a group from work or even with your family especially if you have never volunteered before.

I've volunteered for countless field trips for my 3 kids over the years and Cradles to Crayons is…read moremy personal favorites. My son's class came here to help sort thru the many many bags of donations they receive. I thought the staff at Cradles to Crayons did an amazing job explaining to a group of 3rd graders how this was an opportunity to help those less fortunate and love that they also got to help with the process. We spent a few hours sorting thru piles of clothing and dividing them into different categories (winter coats, girls short sleeve shirts, skirts to name a few). The kids had a lot of fun and even got a few chuckles when they came across things like bras and thongs, which were thrown in the "recycle bin." After a few hours of work they took a tour of the amazing facility, ate lunch and the Cradles to Crayon staff wrapped it up by praising them on their hard work! My son mentioned it was a super fun day and I think he enjoyed it more than the other field trips we've taken this year (ex: Chicago History Museum). I've now been here 3 times for field trips with my kids and each time I make a note that I need to come separately of school. This time I'm determined to make the time to donate my time to this amazing organization and great excuse to clean out my closets ahead of time to make a donation!

I can find more affordable stuff at the Gap Outlet then here...overpriced "used" crap from Target…read moreand Old Navy... I am apalled they claim to be a thrift store because the prices are outrageous calling themselves a THRIFT store is honestly misleading. Thrift shopping is supposed to offer affordability, especially for those who need it most. Instead, this felt like a resale boutique with thrift store branding. Charging premium prices for donated, secondhand goods is not just bad business--it's out of touch and disappointing. Save your time (and money) and dont expect to find reasonable prices

Terrible immature management. Not fit for any job in the real world. Pay their employees little…read morewhen they get everything for free, and don't do nearly enough for them. That alone prompts me to deter me and everyone I know away from this place. Everyone in the community goes here but we're gonna have to be aware of their practices moving forward.

Store is very clean and organized - much better than other Goodwill's…read more Elmhurst location - about 8 miles further West on North Ave - is a mess..a dump. However, I have found some great stuff there so I still do go.

Staff is semi friendly a few buzzards in the crowd but overall not bad…read more Men's clothing is only a rack worth not much to choose from, ladies have approximately 17/20 rows. If you resell plushie toys they have a good amount most days, some cools bags and shoes every now and then. Electronics is meh mostly stuff that is far outdated and unusable The smell of this place is what kills me. The overwhelming smash to the face when you approach the door way if you have a sensitive nose or respiratory issues I would stay away from this place. My nose gives me problems from the parking lot till a few hours after leaving.

**Horrible Virtual Appointment Experience with Chicago Furniture Bank**…read more I had a virtual appointment today with Chicago Furniture Bank to select furniture. My agency paid $450 for the service. Although I appreciate any help being offered to families in need, my experience today was very disappointing. After the appointment, I told them to cancel the delivery. Now I feel really bad that my agency may still have to pay a $100 cancellation fee. In my opinion, that feels very unfair. I was told I was approved for a furniture package, meaning a living room set, dining room set, beds, dressers, rugs, lamps, and household items. But what I saw during the virtual appointment and what I was actually allowed to choose from did not feel like a real furniture package at all. The lady doing the virtual appointment came late, was going extremely fast, and had a very nasty attitude. I felt rushed the entire time. There were a few items I saw that I wanted to ask about, but I was afraid to ask because of her attitude. Even my social worker looked highly disappointed, although she did not say anything. Most of what I saw on the video was the worker's feet, the floor, and her walking fast through the building. She was moving so quickly that it was hard to really see the furniture or ask questions. The way she acted during the appointment was horrible, especially knowing agencies are also present during these virtual and in-person appointments with their clients. Why would workers behave that way in front of the very agencies who are paying you to help their clients? That makes no sense and is just plain unprofessional. Most of the furniture had stains, scratches, and looked worn out. The furniture I saw was mismatched, scratched, worn out, and some items looked very beat up. I understand the furniture and merchandise are donated, but people who need help should still be treated with respect. Just because the items are donated does not mean families should be treated rudely, rushed through the process, or given items that are too damaged to use comfortably. It also did not make sense to me that there were things I could see during the virtual appointment, but I was not allowed to choose them simply because I was doing the appointment virtually. I was told during the virtual appointment that I could only get household items if I came in person. I saw pots, pans, and other household products, but she walked right past them on the video. If families are doing virtual appointments, they should still be allowed to choose basic household items, especially when they have a large household. I have a large household with mostly teenagers who are taller and bigger than me, but I was only allowed to choose one full-size or queen-size bed. I was told I could only get one queen or full-size mattress and box spring, and the rest had to be twin beds. That does not make sense for older teenagers because kids nowadays are often taller and weigh more than their parents. Families should be allowed to explain what size beds they actually need. I also saw nice chairs and just a few better-looking items, but I was not allowed to choose the nicer ones. Some of the merchandise looked so damaged and worn that I turned some items down. Since I turned some items down, I feel I should have been allowed to choose something else to replace them. Instead, I ended up picking old dressers, a scratched table, no TV stand, and not the right mattress. Honestly, my agency paid $450 for this, and I feel like I could have done better on my own by searching Craigslist, OfferUp, Facebook Marketplace, and local freebie groups. I have actually found like-new and even new living room sets, bedroom sets, and mattresses from sites like that before. A person could rent a truck for under $100 and pick up free furniture that is in way better condition. A lot of times, you can get new or like-new furniture for free or very cheap. The only problem is needing someone to pick it up and help move it. I would tell people to think carefully before using this service, especially if they are doing a virtual appointment. Compare your options first. There are free items online that may be in much better condition, and you may have more control over what you choose. The YouTube videos are misleading compared to what I experienced. Now I see why DCFS never wanted to refer me and my family here. They would rather pay thousands of dollars getting families new items than send them to a place where people are rushed, disrespected, and offered furniture that looks this worn out. All I can say is, if Chicago Furniture Bank does not change how they treat people and improve what they offer during virtual appointments, anyone who receives products from them may be very disappointed. I would discourage any agency from paying these high fees for their clients to receive terrible-looking furniture while being disrespected, mistreated, and rushed during a video appointment.

A place where they find people furniture when they need it most. In 2025 they had their first bed…read morerace and they created beds on wheels and encourage people in the community to dress them up and it was a lot of fun to see the races with people dressed up. What a nice way to raise money and get donations for a great cause. We came to donate and get the cute TS for $25 each and they had a raffle. They pick up unwanted furniture and donate to those who need it.

The pricing structure of the SA stores overall teeters dangerously on the brink of full-on retail…read more This particular location of SA is totally not near any of my other errands. It has surly customer service and idle cash registers and I grow a long white beard while I wait to pay for my stuff. Yeah yeah, I know the "new" SA has wider aisles, a cleaner shopping experience, ample parking. Whatevs. So does Target, and their prices ain't that much higher than the SA's now. So why the hey do I bother going to the West Humboldt store, and why am I giving it four stars? Because Wednesday mornings from 9:00 to noon is EIGHTY SEVEN CENTS A POUND SALE TIME! A corner of their parking lot is sectioned off for this blessed weekly event and they roll out troughs and troughs of the items that are unfit to sell as "upscale thrift". Grab a cart if you dare and start digging. (It's pretty crowded though so I suggest using a basket or bringing your own canvas bag.) Inventories vary from week to week. There could be bales of 5K t-shirts, or enough winter scarves to choke a Yeti, or Hammer Times where I can buy a whole box of pink parachute pants if I want. (I don't.) But you know what? I have gotten a TON of crazy crap, as well as some tres chic items NEW WITH TAGS, plus also designer clothes in decent condition for my daughter. The best part is, if I get something home and it sucks, I can just donate it when I come back the next Wednesday. Who cares because IT ONLY COST 87 CENTS. Eighty seven cents! Jeebus. I know, right?

By far one of the best Salvation Army locations I've ever been too (spoiler: I've been to a lot)…read more Would I come here at night? Most likely not but in the daylight this place was a dream. There were 25% and 75% off tags and I had to ask to find out what colors they were because I didn't see them when I walked in. Staff was friendly and helpful and this store is organized with a capital O! I found a number of goodies for cheap...Eileen Fisher, Lululemon and more. Don't sleep on this location!