Fantastic work he did and came on time, which surprised me since not many companies do that. He…read morewent over every detail with me to make sure I understand and answered all my questions clearly. I definitely recommend this company!

If you don't want to read the wall of text below, the upshot is that, while their work is good,…read moretheir pricing is absurd, offensive, and preys on customers' ignorance. KC Garage Door Masters charged me ~2-4x what their competitors quoted me after the fact, and the owner refused to work with me on it when given the chance. First things first, they did what they said they were going to do. They were responsive, showed up on time (their truck did leave oil stains in my driveway, but that's the least of my worries), completed the work efficiently, were friendly and knowledgeable, and the repair was successful. On that basis, it's a five-star review all day. Unfortunately, it has to be a one-star review. Where things fell apart is the pricing model. Taking advantage of the fact that most of their customers, like me, are entirely unfamiliar with the market price for various lengths and gauges of torsion springs, they have decided on some truly offensive mark-ups. To replace two torsion springs, they charged me $1,200. Helpfully, they included a breakdown on their invoice, which indicated that ~$950 of the $1,200 was parts (the two springs) and ~$250 was labor. The labor price isn't offensive, and if anything, they should've charged me more for answering all of my questions. The offensive part is, well, the parts. Turns out, retail pricing for the springs they installed is around $75 each. KC Garage Door Masters charged me $477.13 per spring, or more than 600% of the retail price, a mark-up that (again) only works if you're preying on the ignorance of your customers. What's doubly offensive is that the $75 price is *retail*, which is *already* marked up to a profitable level and is almost certainly substantially higher than the wholesale price the company would be paying to their supplier. On top of the 600%+ mark-up, they also charged a $230 labor fee, making the installed per-spring cost nearly $600. Once I had a chance to do some research, I reached out to Andrew (who I believe to be the owner of the business). I explained my concerns and offered for him to make it right. He refused and told me that he believed their pricing to be consistent with their competitors' and that they needed to charge these prices to fund their marketing efforts, among other things. In his view, competitors would charge me similar prices - he said that Precision would've charged me 20% less while A1 Garage Door would've charged me 20% more. As it would happen, that was not even close to true. I was unable to get a quote from A1 Garage without them coming to my house (and I didn't want to waste their time), but Precision quoted me an all-in, installed price of $225-$350 per spring with no trip charge. That's not 20% less... that's somewhere between 40% and 60% less than the $600 per spring KC Garage Door Masters charged me. Wanting a couple of additional datapoints, I also called two other local competitors who both quoted me all-in installed prices of $250 - $325 per spring, consistent with the quote I got from Precision. When I let them know what I'd paid to KC Garage Door Masters, every single person legitimately refused to believe it and confirmed that I'd been taken for a ride. Quotes in hand, I called the owner again and again gave him the opportunity to make it right before I posted this review (and told him that his decision would be reflected in my review either way). He refused and would only reiterate that I had signed the estimate and, as a result, they did nothing wrong. And to be fair, I agree with that. I'm not accusing the KC Garage Door Masters of doing anything illegal; I agreed to the price (though I wasn't happy about it), I signed the estimate, they did the work as we agreed upon, and the repair seems to be good. What I am accusing them of, however, is being offensively priced and well out of step with the market. In my view, mark-ups like these are inherently unethical. Take your business literally anywhere else, save 40-60% on an already costly repair, and don't reward this behavior.

Paid in full for 2 garage doors and labor in June 2022. Has not responded to calls or texts since…read moreJuly and has declined requests for a refund. His website is not real and his online profile lists having an A+ BBB rating, but is not BBB accredited. He did great work for us previously - appears to have taken our money and run.

We had a really good experience with Nick. He followed through on the day/ time he said and texted…read morein advance to let us know arrival time. He also spent the time to explain and answer questions.

JV was able to get out quickly and did a great job repairing and tuning our garage doors. Will…read moredefinitely go to them should we need services in the future.

Super responsive which was greatly appreciated as I was stuck in my garage and needed to get to…read morework!

I checked here on Yelp first and got a little nervous when I saw just one generic review...but I…read morehad seen this company mentioned again and again on nextdoor. Positively. I'm happy to report I had a great experience! Starting with my initial phone call. The lady who answered asked detailed questions and was able to troubleshoot the issue we were having with door #1 right over the phone and get it working again. I scheduled a service call to have a technician come over and inspect door #2 as it was running really rough. I received a text confirmation for the appointment and another one when the technician was on his way over. It showed his name, his picture and a short bio. He arrived on time and fixed the issue we were having in quick order. He made sure to give both of our garage door openers a good once over, tightened the chains, greased all of the moving pieces and all for just the cost of the service call (no extra nickel and dimes for the screws and supplies.) He was pleasant and efficient and I am kicking myself I didn't call sooner. Very pleased!

Our garage door opener bit the dust on the Friday before the Monday my wife was to undergo knee…read morereplacement. I've installed many door openers over the years but under the circumstances I just didn't want to hassle with this one. Called M.R. and scheduled the replacement for early the next week. Since I was at the hospital, I couldn't be home to let them in so I left the door unlocked. They installed the new opener and keypad and set the code for me. Paid them over the phone without even seeing the work that was done. Got home that evening and everything was perfect. Other than the new opener, I couldn't tell they'd even been there. Quality work at a decent price and trustworthy too.

We had 3 companies come give us an estimate to replace our garage door dual springs, rollers and…read morebearings. Both were over $1K plus tax. Dylan quoted us (over the phone, sight unseen) $565 full out the door price. HALF! PRICE! I thought there had to be a catch. There was not. The tech was amazing, fast and thorough. He explained everything to me and had all the work completed in less than 2 hours. That was after he did my neighbors door. We both wanted to hire him because the price, quality and other reviews on several platforms were SO GOOD! Our experience was the same. We won't be calling ANYONE else for garage door repair or maintenance. Overhead Door and A1, can go pound sand. I love supporting a small business like this.

Well, simply put, these are the best guys in the business for garage doors. I have two very old…read moregarage door lift systems that are somehow still working. The last guys out, a company I have used in the past, said the lift systems were "antiques" and couldn't figure out how they were still working. They said since I had a hole in the bottom panel of my old heavy double door and there was no panel replacement option, I would have to replace the whole double door, plus the cost of the whole new opening system. Then, if I wanted the smaller door to match the new one (I have a 3 car garage), I would have to replace it as well, and a new mechanism suggested for it.....at the cost of thousands of dollars. Dylans did a good fix to the existing panel, put in one new opener on the double door, and saved me thousands and thousands of dollars. I won't be doing business with the guys in North Kansas City again, but when the "antique" opener on my single door eventually goes out, DYLANS will definitely be getting my business.

Jacob came and did a professional job of maintenance on my garage door. very knowledgeable and…read morehelpful on teaching me how to change codes. I appreciated receiving card in mail from this company offering free maintenance inspection. Jacob was efficient and was great about showing me how to maintain the door. I would definitely use this company again for future garage door needs!

Pulled up to the garage with a carload of groceries, pushed the opener and heard "doink." After…read morefiguring out which key opened the front door, I immediately called Priority Garage. The young lady who answered the phone said they could have someone out later that afternoon! What a relief! Jacob showed up within the time frame and began work at once. He did a complete inspection of our system and talked to me about our garage door usage, etc. He quickly diagnosed the issue, talked to us about options, and repaired the door. Highly recommend!

Paul was extremely responsive and was able to fit us in for a garage opener installation the day…read moreafter I contacted him. His price was fair and he completed the installation quickly and professionally. In addition I had a neighbor with a new opener that wasn't functioning correctly. Paul stopped by his house on the way out and helped him resolve the issue. I will recommend Paul to any neighbors and friends that need garage door service in the Northland!

Paul was who I dealt with from initial contact to final install. Based on pictures, and probably…read morefamiliarity of my Olathe neighborhood, he provided a clear quotation over Yelp and came and installed new springs in about an hour. Great service, fair price, and fast response.

Reasonable prices, fast service and really honest company that did a great job. Call them if you…read moreneed garage Door repair.

Extremely fast, honest, up front, and efficient. The quality of work is top notch…read more I callled in the morning, the work was done by the early afternoon. Highly recommend.