11.17.22 #ThankYouThursday. Shout out to the fellas at P & W…read moreTires in Bristol. I wholeheartedly agree with another yelper who mentioned in their review that this business is a serious hidden gem in plain sight here in Bristol. Well, TBH it's a little out of plain sight, only because they're around the back of the building from the street. It's so easy to continue driving right by them. In today's climate since covid hit, we all know everything has increased in price dramatically. So I find myself doing something I've never done, let alone thought of doing. That thing is purchasing used tires. Prior to covid for the last several years, anytime I've purchased 4 new tires, whether they've been all season or snow tires I've always paid in the range of the mid to high five hundreds for all 4 new tires installed. Lately for the past year the prices I've been quoted are in the mid to high eight hundred dollar range. I have called numerous tire businesses. Too many to count. I had to try something different as an option. I contacted the owner (Wesley) and we spoke a while on the phone. He also gave me the option of new tires. He needs 1 day lead time to get them delivered if that's the route you want to go. He peaked my curiosity after speaking to him on the phone so I showed up a while later that day to see what used tires he had in stock. He was decent on the phone. Not a knucklehead like a lot of them that you deal with at times. He purchases over 100 tires a week he mentioned. After looking at a handful of used tire options I decided on 4 used tires. I got lucky that he had 4 of the same make/manufacturer (brand name). He balanced them and then he and one of his workers installed them and I was good to go for $200 I didn't have any issues. The vehicle didn't shake nor did the steering wheel shake either upon driving. This tire shop is by no means anything fancy or upscale. It's like one of those places such as a hole in the wall restaurant that many of us find that we love. Or your neighborhood bar. That's this tire shop. They're incredible!!! Your friendly neighborhood tire shop. No fuss no muss. It's one of those types of places with very good pricing. It's a no frills kind of shop. Bare bones and as basic as you can get with phenomenal prices. He also quoted me very good prices for new tires but I wanted to try something different for a change. Kudos to your and your business buddy. Looking forward to many more transactions with you and your team. Job well done. ***The tires have lasted me for several months and I've had zero issues.*** He's also a family man. Great guy, great work ethic. Honest and reliable business. You guys rock.

Called them up looking for a couple of used snow tires, Wesley had them and told me to come down. I…read morecame down with my rims already off and he replaced the tires, mount and balanced in less that a half hour. Reasonable price as well. Will definitely try them again.

Tony and his crew take the utmost care in delivering quality service and great prices!read more

Tony provides the ultimate in customer service. He is always my go-to place for tire needs. He can…read moreget very busy, but don't worry, he'll always take care of you.

Had repeat emmissions check done for 3rd time (my fault, between battery replacement and scan tool…read moreclearing codes). I paid the $20. When I went to leave after a successful pass this time, the owner came after me to tell me I did not need to pay and proceeded to give me my $20 bill back!! I was happy about the test pass, but him chasing me out the door to return my money was a stand up move! He could have done nothing and I would'nt have known anything. Kudos to the owner of this business!!! Been ther a few times before and never had any issues.

I love these guy. They are nice, professional, and fast. I had my emissions done with them 2x and…read moreboth times I was in and out and didn't have to make an appointment. I will be doing my oil change for now on with them too! Thank you!

Great price on tires. Been to other TF stores in central CT and this is the best. Service…read moretimes/waits are reasonable. Had a couple of incidents with my Honda Fit Sport 2011 that highlight their good service and ethical treatment of customers. First case, upon mounting new tires, a couple of lug studs broke on wheel (not uncommon on older high mileage vehicles). They recommended a nearby auto repair chain store that over-charged on the repair. When I brought this matter to store manager's (Seth S.) attention, he arranged to reimburse half the cost. Second case, rim was damaged internally during a TF tire leak check. It was deemed most probable that the TF service tech had damaged during subsequent return & inspection. Manager (Seth) volunteered to pay for the replacement rim. Appreciate their honesty, customer care/focus & overall great service!.

Seth Shaggy the manager of Town Fair Tire was horrible along with his staff. We went in with a…read moreslow leak in our RAV 4 rear passenger tire and were told that it needed to be replaced. They said they would order the exact tire and it would be in the next afternoon at 3 pm. When we showed up, they said the tire never came and to come back the next morning at 10 am. We returned for the third time at 10 am and they said the tire never came in, and to come back in the afternoon. The salesperson never told us the price of the tire, and when we came back the fourth time they had lost our wheel lock key. When they finally replaced the tire, they said that we need to find a new wheel lock key since they lost it and they would pay for it. How could you lose our wheel lock key? Then we found out they only put 4 lug nuts on the wheel instead of 5 because they lost the wheel lock. They never informed us of this only that they lost the wheel lock key. I called them again and told them that they needed to put the lug nut on the wheel immediately. So, I went back a fifth time to get this fixed. When I got home I noticed the back of my trunk was not sitting correctly and I found out that they had all the equipment supplied by Toyota to fix the flat tire all over underneath the inside trunk of my car and not put away correctly. I would never recommend going to town fair tire to anyone! They are disorganized, they lose your equipment, and they do not communicate to their customers. BUYER BEWARE!!!!!!

I want to start out this review by saying I've been going back and forth with wanting to leave out…read morethe negative parts of my experience. Because really, everything was made right in the end. But at the end of the day, my integrity matters too much to me, and to be honest, I don't think I'll be back regardless. So here it goes. I chose this place after a couple prior inquiries I made to them over the phone in the recent past were both very positive. I made an appointment for 2:00 one afternoon for an engine light diagnosis. I showed up about fifteen minutes prior on the off chance that they could get it done a little early. No such luck. But that's fine, that was on me. I was sitting there for a good hour after my scheduled appointment and they hadn't even brought my car in yet. At one point around the hour mark the mechanic poked his head in the waiting area and said "Your car is going in now". Half hour later, it still hadn't moved. Finally almost twenty minutes after that, they figured out what repairs I needed and asked if I wanted to get it done right then. I obviously said yes. Since I, like most others, work and have very little time for things like that. After about ten more minutes of determining if they could get the part or whatever, I guess it was too close to closing to get it done and they didn't have the staff. He then explained if I left my car overnight it would be the first one they worked on the next morning and It would be ready by Noon. Then a bit further into the conversation, he changed it to 2. (???) Reluctantly, I left my car there and walked home in the scorching heat and sun because I didn't have any other way home, and was in too much of a time crunch to get my repair done. I have worked my fair share of retail, and although not quite the same, I am still very familiar with the concept of being really busy and under staffed. The next afternoon after 2pm I arrived by Uber (Even though I heard nothing from the guy I dealt with the previous day who said that he would call me, and my two phone calls to them went unanswered) to see my car sitting outside, which I thought was a good sign. Well, no such luck again. They hadn't even started it yet. I immediately saw red and broke down. The manager was very apologetic. The guy I dealt with the previous day wasn't even there (he made it sound like he was the one who was doing the work) and didn't communicate anything to the employees working the next day that my car was promised by a certain time. I was absolutely furious. I wouldn't have bothered to leave my car there overnight (which HE PUSHED ME TO DO for efficiency sake and it turned out to be a huge inconvenience to me) if I knew that he was going to drop the ball. All of that being said, the manager did extremely right by me. She is incredibly kind and went above beyond. In the end, I was extremely grateful for everything she did do make the situation right, and I can't stress that enough. However, the gentlemen that I dealt with the prior day definitely needs some additional training in customer service and communication. One of the things the manager offered me as compensation was a free oil change, which to be honest, after everything I don't think I'll even bother to redeem. I just don't have it in me. It may seem a little dramatic, but having work done on my car gives me so much anxiety as it is and I just don't want to face any of them again. My last point is, I can't stress enough how kind the manager was to me, and I really appreciated that.

Have been to this location a few times. Easy appointment scheduling, quick but quality service.read more

Rather than starting the lug nuts with their hands they just zipped them on with the air impact and…read morecross threaded 3 of the lug nuts

Today was my first visit to J & M and I was extremely pleased with the excellent customer…read moreservice!!!!

Everything. Nick & his crew are so nice, helpful & great at what they do! I'd never go anywhere…read moreelse!!! Thank you!!! Chris

Nick is totally the best Firestone manager I've ever met!! These guys work hard and keep me well…read moreinformed you're in good hands with them!

I left my vehicle to repair a flat on it, I return for pickup 3 hours later and my car gets back to…read moreme DAMAGE! These guys are horrible I wouldn't recommend anyone to get anything done here.

purchased 2 used tires and did not last more than 3 weeks! very disappointed with this place!read more

Excellent service and trustworthy ownership. I bought a Honda here, and before selling it to me,…read morethe owner took the time to ensure it was thoroughly serviced. It drives like it's brand new. The team is also incredibly friendly and well-informed. I strongly recommend this auto shop for any repair or maintenance needs.

I brought my car in about a month ago and have heard no progress being made whatsoever. I'd rather…read morebe told "this may be outside of our knowledge," so we could have saved both parties time. In the month my car has been "being worked on" their mechanics reached out to me once. I call every other day and have my car's problems reiterated to me and then get told "I'll reach back out to you before the end of the day," just to hear from no one and repeat the process the next time I call. I'm sure they're some nice guys but if they just don't have the ability to do the job it's way easier on both parties to just say that instead of keeping someone in the dark.