Rather than apologize, she continues to blame the person who was attacked…read more When I called, I was asked whether we were a family who had come in that day. I was not asked whether we were the family who had yelled at or screamed at staff. Those are very different questions. Of course I said yes, because my wife and son had in fact come in that day. That misunderstanding is exactly the problem. Before you had the facts, you treated me as though I was calling to defend abusive behavior. We were not that family. My wife and son did not yell, did not cause a scene, and did not refuse to comply. My son adjusted his mask. You continue to frame this as though standing by your employee and acknowledging our experience are mutually exclusive. They are not. You could have supported your staff while also recognizing that a customer who did nothing wrong felt spoken to curtly and then felt wrongly accused on the phone. Instead, your response is still centered on justifying the accusation rather than acknowledging how your assumptions escalated the situation. I was only there for the phone call, and I know how that conversation began. That part is not in dispute for me. The larger issue is simple: we were not the family that mistreated your staff, yet we were handled as though we were. That is why this left such a bad impression. Nothing in your response changes that. I believe local businesses deserve support, and I also believe customers deserve to be treated with fairness, dignity, and enough care that assumptions are not made before the facts are known. That did not happen here.

I haven't reviewed Sugar Babe yet?! I'm in here so frequently I decided to cut back on my Yelp…read morecheck-ins! I usually stop by for gluten free & vegan cookies (or other treats) for my husband, but sometimes I also get a drink or a treat for me. I tend to avoid the hot drinks because they seem too sweet for me (it's a college town and this isn't the only place I've run into this...) but I've enjoyed some cold drinks. Last year I also started getting our birthday cake from SB because they can accommodate the husband's allergies. It's just one cake because the smallest cake is pretty big and our birthdays are basically on the same day (if thinking about birth place time zones). I've already ordered this year's cake and am looking forward to getting photos when I pick it up. Bonus: The cafe is small but very cute. I've been so happy to see that more people have been hanging out in the cafe lately.

Great eggs Benedict. Friendly service. We were there dropping off our son for school. Busy time but…read morestill good service

I was pretty disappointed in the coffee... I had ordered something from their seasonal board posted…read morewhich was a coconut cloud cold brew. I love coconut so I was excited. My friends told me to get half sweet because there's was too sweet. I did but when I got it... it tasted so overwhelmingly sweet. To the point I can barely drink. Especially if it's half sweet too. My friends could not drink their drink due to how sweet there's was too. Also it was almost $8 for a medium which is really hefty in my opinion. I enjoyed the inside and the seats but I just don't think I can get coffee from here if it's flavored like this.

Super cute place, the girl at the counter was very sweet and the sitting area was a rustic/vintage…read morefeel and very intimate. Service was super fast and the food was GREAT. Get the breakfast sandwich WITH their maple sauce - trust me. The vegetable quiche was very tasty with hot sauce and the drinks were delicious. Well worth a quick stop or place to get a coffee & grind on the MacBook!

Cute coffee shop in Potlatch. I liked how they had a variety of merch and other items to purchase…read morein one of the attached rooms. The two younger girls working informed me that one of the major the smaller "study"/hangout rooms is known as "The Vault" and used to be a bank vault! Service was underwhelming. I didn't feel super valued as a customer and the conversation felt more forced than genuine. Chocolate mocha tasted okay, but not as flavorful as other places. Ordered a protein peanut butter ball which was VERY filling and tasty. Would definitely order that again! Would go again to try more baked goods if in town again.

The cheapest place to get cans of Cougar Cheese…read more Their hours are limited but we sometimes manage to stop by. Sometimes I get ice cream but usually I'm there to get a small bag of Cougar Cheese or cans of it to give to friends/family we plan to visit. They're $30 per can there (last I checked) and normally $40+ anywhere else (even in Pullman). I often feel like I'm remembering the price incorrectly so I try to pay check on it (both at Ferdinand's and at random stores). I think I saw cans "on sale" for about $50 at a grocery store in Redmond, WA once. They also ship the cheese cans during the colder months but online they're currently $33 (per 30 oz can) + shipping. Tip: WSU's Sensory Science Center is super close by and often needs panelists for food and beverage (including alcohol) studies. They usually thank participants with Ferdinand's gift cards (usually $5-10 but sometimes more) so most of our visits are immediately after participating in a study. They don't have panelist studies every day/week so it's best to get on their email list.

Ferdinand's Ice Cream Shoppe, Washington State University's gourmet ice cream shop, features…read moreold-fashioned ice cream and soda fountain treats, exclusive ice cream flavors, gourmet coffee and espresso drinks, and, of course, award-winning Cougar Cheese. Pretty fun history with this place. Amazing prices with a single scoop coming about $3 (2026 prices!). Staff is friendly. Huckleberry ice cream is very good. A fun destination on a trip for sure!

Food was great, service was fast and friendly and atmosphere was very nice, comfortable and clean.read more

Great great service. I came in slightly flustered because I just chugged a giant coffee & had been…read moredriving over an hour beforehand. The host quickly seated me and watched my pup for a minute on the patio while I ran to the restroom. He was also our server (Jack I think), and he was fast, responsive, and our eggs Benedict (plus Lulu's scrambled egg) were fantastic. Bacon was a little thick (I like mine southern style- crispy), & the biscuit was such a nice touch. Will be back! (Even though we're from Nashville)

Logan says the sandwich as a whole was dank but the blueberry bagel could be more blueberry tasting…read morecream cheese , Swiss cheese and blueberry is my favorite thing for bagels . Also I give this shop a 5 star rating

What a nice find for breakfast or lunch. Anika greeted me with a great smile as she took my order…read morefor the Rueben and the Digger. Please don't judge me but I did order two delicious bagels all for me. I was craving pastrami but also corned beef so I got one of each on fresh "Everything " bagels. Yummy! There were quite a few to-go orders but plenty of tables to sit inside and outside. Will be back.

Coffee: 4.7 Service 5.0…read more Being from Sacramento: this place is a GEM! Old school atmosphere where you feel relaxed and excited to have a "cup of joe" This is one of my daughter's places to get work done away from campus. They have a nice selection of pastries and their triple berry scone is a must try. Their coffee beans are roasted in-house and the medium roast from Guatemala was smooth with a nutty buttery texture. Even if you're in a rush, don't pass up on Bucer's!

I love the idea of combining coffee and books in one space, it creates such a cozy and inviting…read moreatmosphere. The vibe here is incredibly relaxed, the coffee was great, and the staff were genuinely friendly. This is definitely one of my favorite cafés I've ever been to.

Hard to classify this joint. The building is a bit dated, but they have it pretty comfy--in a…read morehipster way--in there. I went for the diner aspect of it, and the gals went for the coolness. A push, I suppose. They sure feed ya here. I asked for a to-go box when I saw my F&Cs, because it was quite a lot. They have a full bar, and the ladies went with a Mimosa Flight, and acted like Holly Golightly the whole time, haha. Good spot. Nice staff, and all-day breakfast if you want it...

Decided to have lunch in Pullman while waiting for our dog who was at the veterinary hospital…read more Drove past the restaurant and the smoker outside lured us in. What a find! Great pulled pork sandwich, perfect sides the beans were delish. The Ruben was tasty too and the fries were super crispy! Looking forward to coming back to try the brisket.