They did a beautiful job in Alton Bay. Thank you team it was so easy and worth the investment.read more

They did a great job, removed all our carpet upstairs and replaced with Luxury Vinyl Flooring, I…read morewould recommend them !

Big Jims was always a clearance/surplus operation, which has contracted from two locations into…read moreone. The amount of clearance/overstock is less, but the selection of new items is greater than before. Going in with those expectations, Big Jims is a solid resource for home improvement contractors and DIYers.

Just visited Big Jim's for the first time with a friend and had GREAT service. The gentleman we…read moreworked with was extremely patient. The door we bought was at an incredibly low price. Would definitely return for more doors. A comment on Kate's review - I don't understand why anyone would think that a credit of a specific discount type ($400 off delivery) could be applied to some other part of a order. If the $250 delivery fee that was negotiated (instead of a usual $400 fee) and was paid and then refunded, there is no $150 to apply somewhere else. The store's position on this makes sense to me.

Helpful staff to assist with home improvement requests The…read moreplace is always busy but plenty of staff

This place has everything you need, great little market for when you forget something at the bigger…read moregrocery stores.

The women working there are bored and contemptuous. We bought a slab, which we picked after looking…read moreat slabs in 3 different states and we found the perfect one here. I even would come back and look at it to admire it in the 2 months it took for the cabinets to come in. We did not get our cabinets there. We wanted to initially but they just seemed asleep at the wheel and like they didn't care whether we went with them or not and didn't help us to make decisions out of indifference. But whatever. We loved the marble slab and they would fabricate it, install it, etc., so fine. When I went to check out the slab a few days before they were to come--we went to see how they had laid out the template on the **2 slabs** we had picked and.......there was only one--and it was NOT the same slab we had picked and had been waiting all this time for. A worker confessed they had given the slabs to someone else and swapped out the slabs for a different lot. This lot, and the slots were darker and had lots of brown in it, which we did NOT want and we intentionally--as I said--had selected the slabs we wanted for the exact color of THOSE slabs. We had selected all the colors of the kitchen based on what we had selected. We picked the cabinets based on it, the backsplash, the wall color, the shelving, the flooring. The slab we wanted was shimmering luminescent sparkling white with streaks of green and blue-grey. This slab was opaque and none of the green or blue. The disdainful women sneered and said it was the exact slab/lot we had bought. I had photos of the original slab and showed them it was different. They lied to our faces and said with a shrug "Don't know what to tell you. You can pick something else but it'll be 12 weeks before we'd be able to schedule. " My Mom is 95 years old--back then she was 92--literally days before Thanksgiving, and we could not have plywood countertops for Thanksgiving and for 3 months subsequently. Plus, there was no comparable stone in their yard to what we had selected, so even if we decided to wait....they had no stone like the one we DID pick out. I started writing this review 3 years ago when this all happened and was so heartbroken I couldn't finish. Three years later....it still is awful and a massive disappointment. My Mom was going for her dream kitchen this late in life, and these ugly white and brown slabs that were NOT the slabs we picked have not improved. I wonder to this day who came along with a wad of money and convinced "Quality" Granite to give them OUR slab. Incredibly sad and kind of sickening. I am embarrassed when people pretend to like the countertops because they're not the magical sparkling counters my Mom fell in love with. Two stars because the installers did a great job and were polite and professional.

Bait and switch. Advertising one thing on their website. When you arrive the specials don't exist…read more At the VERY bottom specials are subject to change with out notice. It's a sales tactic to trick you to come in. There's actually no specials or sales.

The hours were posted on the door. The voice message stated the hours. We drove there and nobody…read morewas there and the door was locked. We went to ask the salon attached if the person was gone to lunch as there was no sign. She didn't know. So we left. It was a wasted trip. Maybe it was an emergency situation? And if so, I apologize.

I had such a great experience here. I was looking for an specific but uncommon color and style of…read moretile and the owner was able to find me exactly what I was looking for. I have been to a few tile stores recently and he actually listened to what I said I wanted rather than trying to convince me to pick something else. He also allowed me the time to browse the entire store without hovering after he gave me the best options that he had available. He has reasonable prices and is kind and welcoming to each customer.

Townes Septic Service pumped our septic tanks clean as a whistle. They responded promptly to my…read morecall and made an appointment convenient to my schedule. They arrived on time with a sparkling new pumper truck. The servicing technician was knowledgeable and friendly. He gave practical advice on how to keep the system in good working order for years to come without being patronizing or condescending. He even took care not to discharge the truck's air brakes near our horse when leaving. Five stars for outstanding customer service.

They responded to my email I sent after 8pm within half an hour and got a phone call at 8am the…read morenext morning from the driver. Chris was at my house within an hour pumped the tank gave me helpful recommendations to make servicing the tank easier in the future and cleaned up. I was very happy and highly recommend this family business.

My Mother passed away last week and as I was with her she was surrounded by lilac flowers from…read morebushes at her house. As a memoriam I wanted to get a white lilac bush to plan at my house. TJ was awesome- at first we could not find what I was looking for so he was determined to make my memoriam a reality. He gave my wife and I instructions on how we could grow lilac bushes from her plants and it would be like taking a part of her home with us. In the end, we were able to find what I was looking for and got a great deal on them. It was awesome that I wa snore than just a sale to TJ, he was trying to help me solve a problem. This place is top notch on Customer service!

The Good and the Bad…read more Don't let the nice staff fool you; this company will not stand behind their product quality, or provide a meaningful warranty (and make sure you get clarification in writing before purchasing a warranty). Purchased two large orders this summer (2022) and here's my experience: Good * Pleasant staff (2nd star is for them) Bad * Follow-through, responsiveness * Verbally told warranty 1 year, later told it was 8wks * Plants not healthy, some failed within two days. Offered to replace at 50% cost. * Ordered plywood to be used to protect new grass; not used at install day.

Nice showroom with friendly sales people. Good selections…read more Multi- step process: Showroom, Yard, Measuring and Installation. All steps were smooth and everyone was friendly and knowledgeable. Our installation team was young and not as experienced as I would have liked . Kept dragging counter top across cabinets as opposed to lifting it.

Excellent service from the bottom to the top of the organization. Very impressive with a recent…read moreproject.