Rented a wet tile saw and the blade wouldn't cut a straight line. Had to return and get one from Home Depot (which cut perfectly straight). When I explained issue when returning there was no apology or offer to make it right. I'd go elsewhere for tool rental read more

A full service lumber yard. Prices and quality are better than Lowe's and Home Depot. You can drive right up to the lumber and load it directly onto your trailer or truck. No need for the Blue or Orange carts. read more

first of all love all staff but tanya. completely rude. rolled her eyes at me after asking her a simple question. i believe as she walked away she crop dust me.. un believable. FIRE TANYA# crop duster read more

Jeremy at the equipment center is a true asset to your establishment, drove from Haverhill for chainsaw parts and he couldn't have been more helpful. Goodbye Big box stores. read more

East Coast Lumber - Replacement Stihl chainsaw bar and chain - Building Supplies Near Me - East Hampstead, New Hampshire

Great quotes! Way better that anyone else that we have used in the southern NH area, even if you have a quote from somewhere else 1000% recommend especially for big projects. read more

A great local hardware store with lumber and more. I particularly like the kitchen and bath design center upstairs. A wonderful showroom full of top notch kitchens and bathrooms. They also have equipment rentals here. I rented a stump chipper here once. The staff are nice and service was okay. read more

Very disappointed, Eastcoast lumber used to be such a convenient and dependable option in the area. Sadly, the past few years has seen customer service tumble downhill. They do not respond to email, I've sent 2 in the past 2 weeks and I have yet to get a response. Attempted to order wood pellets online, no response or confirmation, I ended up buying 2 tons elsewhere. Tried twice to reserve/rent equipment online, never heard back from them. Went into the office ant the person at the counter quoted a price that was $50 per day higher. When I countered with the online price, I was told that sometimes the prices online are wrong. Again, sent an email requesting clarification on the pricing, still waiting. The published pricing discrepancy is very concerning, and I was actually hoping to resolve this before going to the BBB or NH Consumer Protection office. I am really sad and disappointed as I would much prefer a local option to the Big Box options. They are closer to me and far more convenience. Unfortunately, If I'm going to pay higher prices I do expect better customer service. If there is NO added value, I'll just drive the extra few mins to Plaistow and pay less for the same mediocre customer service. East Coast Lumber Managment, I hope you read this, I would come back in a second if you return to the service you used to provide... read more

I bought a propane grill there 2 days ago and I had it delivered. When I tried operate it I noticed the burner was not connected properly. I called them back to see how or if they could fix the problem. I was told that they would get back to me. Today I went back to see what they were going to do about the problem. Patrick Sheehan listened to my situation and he said give me 10 minutes and I'll be there to make right. He connected the burner properly and safely. It's employees like that who go the extra mile to insure customer satisfaction should be commended. read more

Decent hardware place. Definitely doesn't have everything, but the staff is friendly and place is well organized. Prices are about 10% on average more than home depot, however if you shop here a lot, I recommend getting an account (free) so you can get discounts and coupons. If I need the odd item I go there, when I need a bunch of stuff I usually go to home depot to save $. Their wood quality is light years beyond home depot's twisted lumber. read more

A lumber yard and a hardware store that isn't Home Depot or Lowe's. You can probably find it all here, and you can do it without getting lost inside a huge cavern of a typical home improvement store. They have lots of good stuff here, though the section upstairs looks like the kind of place where you could spend $200K remodeling your kitchen. I swear, there were guys in suits sitting at computers waiting to help! Back downstairs, everything returned to normal. I bought the stuff I needed and was out of there in no time. read more

I was there a few weeks ago and sat with a woman in their window and door department about getting replacement parts for my Andersen door - she told me how to measure the door properly and told me to take some pictures and bring it all back and they could look up the product and see if parts were available. So I showed up today to be told they absolutely could not help me as they have not been an Andersen dealer for about 5 years. When I asked to speak to a manager to make him aware of the situation, I was unsure how she could not have known that they weren't an Andersen dealer, he was too busy to come up and sent someone else who basically agreed it was horrible and shrugged his shoulders - didn't really seem to care at all - that kind of piss-poor customer service will ensure I never shop their again read more

Cannot say enough good things about the customer service I received from Danielle in Kitchen Design! My cabinets were brand new when I bought my home last year, but the mitered corners were splitting. Even though I was not the original purchaser of the cabinets, she worked tirelessly on my behalf to ensure that Kemper honored their warranty. All of my damaged doors were replaced thanks to the tireless efforts of Danielle! This is a company I would absolutely do business with in the future! read more

I bought $300 worth of pipe 4 inch perforated and I had to return some of it I paid cash I had my receipt it was 15 days after I purchased it and it was a big problem the manager wanted to give me a store credit and I did not want a store credit at this point he started rolling his eyes at me telling me this is unbelievable you expect us to give you $285 cash. East Coast Lumber had no problem taking my money. I was told why would you expect us just to give you cash back and I explained to him because I paid cash I do not have a credit card I had such a hard time I'm all done shopping at East Coast Lumber. Just a heads up if you pay them cash they don't want to part with it read more

Worked here for 5 years on and off through highschool and college. Still the best place I've worked in my life. Knowledgeable, dedicated, and hard working employees who will load 2,000 lbs of concrete bags by hand, one by one in 100+ weather if a fork lift can't get it into your truck. They have great stock, will cut boards and plywood for you, and make deliveries to wherever you want. You want those 6 tons of wood pellets by your back door? They will do everything they can to do it. The people inside are knowledgeable and will do their best to help you figure out what you need if you are in a bind. Never been to a more friendly place. Wood is generally way better than chain stores. Less warping. Heard this from countless contractors stopping by. read more

east coast lumber may be a good place to do business,,but the rental center is definitely not a place you can put your trust in! i brought a dewalt framing air tool there to be repaired and they said it needed a complete overhaul. i paid them $190.00 and it had the same problem when i went to use it, took it back, then they said it needed more work, i complained to the lumber store general manager. so the said $30.00 more and they will fix it. it's been 3 months and it's still not done. i had to buy a new one to do my work,but definitely not from them! so i would suggest you have your tools fixed elsewhere unless you want some frustration in your life !! read more

I do love this place and try to shop here when I can, Super nice people and when I bought a snow blower last year they just about followed me home with the delivery and had it all filled up with gad and ready to go. 100% happy read more

Just bought a generator from them. Best price vs. online and local. They set it up and even delivered free of charge. They also service the units should there be a problem. How do you beat that! read more

I think when dealing with human beings you are going to come across some Doseys my experience with ECL has really been impressive, professional, responsive and caring. read more

I went in to look at composite decking to refinish my deck today. I was met by the rudest employee I have ever come across in my life. I would say I was greeted by him but he couldn't even say hi till I did first. The level of disrespect he gave me for asking a question was completely unacceptable. I work with the public everyday and would never imagine speaking to someone the way he spoke to me. Because of your rude employee your company lost out on thousands of dollars. read more

What a great local business, if you're in this vicinity. For me convenient as it's near grocery, liquor and ATM so it saves the trip to big box, and prices are very competitive. In fact I went today for structural lumber that ended up beating the orange big box slightly, and I was even able to compare online. Highly recommend ECL, if you're in this area. the only drawback is their location, and maybe limited inventory on some items (e.g., they didn't have G8 light bulbs I needed once, but few places do...) read more

I have shopped at East Coast for many many years. It is important to support local business. Recently I had my mower serviced and returned. As I had this service performed many times, I thought nothing about it until I started up the mower for the first cut of the season last week. Wheels fell off and within a few minutes the mower caught fire. I know this does not sound positive, but after several phone calls and trips to the Equipment Center, and a polite discussion with Dave and Don, management and I came up with a solution that was fair and solved the issue. This review is not a 5 as I would definitely have preferred not to go through this aggravation and inconvenience in the first place. That being said, I was pleasantly surprised at how quickly and respectfully the situation was resolved. East Coast did the right thing on this one and I thank them. read more

Lumber and building supplies tend to run about 10% less than Home Depot and the selection/quality is usually better. Only once did I get a load of garbage studs from them. They allowed me to return the whole load and I was pleased to see that the next month the 104 5/8 studs had gone up in price but they were also sourced from a different mfg. I'd gladly pay a little extra if it means less headache and better productivity for my finishers. They also have a good selection of hardware and tools. Some things - like nails, screws, etc. are actually just a bit cheaper than Home Depot. Other things, like spray foam, etc. tend to be higher by about 10% but I'm happy to pay a little extra here and there given what I save on lumber. I also like the service. read more

The staff there really gave me a feeling they want you to be happy with your purchase. I bought a zero turn mower from them and Eric was easy to work with and responsive through the whole process which made the whole purchase enjoyable . Jeremy and Darryl in the equipment center did a fantastic job handling the whole setup and delivery process. I'd highly recommend ECL for your homeowner needs. read more

Bought a Stihl Blower from the equipment center and the service was great. I was really uncertain about what model I would need and based-off of my explanation, they provided me with all the information I needed to get the right one. The blower also came ready to run loaded with fuel. I'll be back to buy my chainsaw in the spring. read more

I have used East Coast for a while and always found them better than the big box home stores.

I went to this store to purchase some wood paneling. I was the only customer in the store and there were literally 8 employees "working". I asked for help at the front desk where I was directed to the back of the store. I stood at the back of the store staring at 2 employees who were having a personal conversation and had no interest in helping me. I got bored of listening to them so I went back to the front of the store where I tried to ask for help again from 1 of the 3 employees there but they were more interested in taking a phone call. I can only assume that because I am female they didn't think I was a legitimate customer. I will be shopping elsewhere where customer service is more of a priority. read more