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    Gordon Funeral Service

    5.0 (1 review)

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    10 years ago

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    Lakeland Memorial Park

    Lakeland Memorial Park

    2.0
    (2 reviews)

    Called number provided which connected me back to Cindy. Told her about that 800 number that gave…read moreno response to my several messages left. She took the bull by the horns, got in contact with the flower program and got me my refund. Happy to have my money back. Thank you Cindy.

    I hate to leave negative reviews, especially for local, family owned businesses, but I thought that…read moresomeone could benefit from my honest review and this is the perfect platform to do so. My sister passed away last October 2019 and we needed something right away and my grandmother recommended this business, so due to her wonderful experience, I gave them my business. Long story short - my sister is still left without a marker for her grave. My mother has inquired 2 or 3x with the same response - Sorry, the company took 2 weeks off for the holidays, so they're running behind schedule (Pre COVID-19). As soon as it comes in, we'll notify you. I was very hopeful that we'd receive the marker within the 8-12 weeks timeframe, but 8 months later, we're still waiting for the marker OR a monthly follow-up. I imagine with the COVID -19 pandemic, this will put them even further out. $5,970.51 paid upfront with nothing but a temporary marker. I am deeply saddened by my experience and the lack of correspondence. I understand that I'm probably not the only person impacted - but it sure feels like it when you don't see any reviews of others speaking out or you haven't received any follow-ups. We shouldn't have to reach out for an update. I feel like the company should be applying pressure on the company responsible for producing the markers and provide monthly updates until the marker arrives. At this point, I'm not sure that we'll receive her marker this year.

    Heritage Funeral & Cremation Services

    Heritage Funeral & Cremation Services

    4.8
    (13 reviews)

    From the first day I called Deana at the Heritage Funeral Home in Matthews, after they had left me…read morea beautiful message confirming that my husband had been transferred to their care, to our memorial service yesterday with Robin and her team attending to every detail with empathy and anticipation of every request, I felt so grateful that we had chosen them for my husband's final journey. My sons and I were clueless, and they guided us through every decision, every idea, often taking last minute requests with no hesitation and giving us time we needed to agonize over details. The service yesterday was flawless, the preparation, pictures, flowers, and military honors all orchestrated by our team and the day could not have been more beautiful. When my time comes, my sons both know where to go, and who to deal with, and they will be in good hands.

    Karen and Kat were absolutely wonderful. They understood our culture and religion and helped guide…read moreus through the entire process with care and compassion. The ceremony was clean, warm, and peaceful not cold or unsettling like some other funeral homes. Planning a funeral is never easy, but they made it much more manageable by clearly explaining all the rules and regulations. Everything was well-organized and thoughtfully handled from beginning to end. The location and cemetery were also beautiful. We're truly grateful for their support during such a difficult time.

    Gordon Funeral Service - funeralservices - Updated July 2026

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