one of my customers got a car from them, started getting sick, went to the ER, it was carbon…read moremonoxide poisoning. she contacted the seller, he told her, no gun was held to her head when she got the car. she contacted the attorney general, she got to turn the car back and got her deposit back. so beware, the AG guy said, this guy has been in this service for one year, but the way he talks to his customers, he won't last so BEWARE and share this.

Me and my wife paid cash for a 2009 Chyrislyer town and country van the first part of March we…read morehave not yet received the title from Jeff which is against the law not to mention we had to put a new radiator in the van have front end work done. I would not recommend buying anything from Jeff at Drive NOW he is crooked.I don't know what his problem is or what kind of game he is playing but it's Bull Shit!!!!!! Don't buy from Jeff at Drive NOW ARTHUR R PEACE JR 4/30/2024

Came looking for a Volvo S60 and found one here at Autoexpo for a great price! The Condition of the…read morevehicle was as shown on an advertisement and there was no pressure as soon as I walked onto the lot from Paul or any of the other guys working here. Paul worked with me on pricing and we made a deal that same day! Would recommend!

Excellent customer service! We were very impressed with how the owners accommodated our car needs!…read moreHelpful discount and easy business transaction! Thanks guys!

I want to start by saying that we have been dealing with 518 Auto for years, and it has always been…read moreour go-to place since they first opened. We have typically worked directly with Kyle, the owner, especially because our children drive these vehicles and he truly values safety. This time, however, we worked with Mark. Things started off well. I made it clear that the vehicle was for my son, and initially, Mark seemed attentive. He even asked for a Yelp review while I was signing the paperwork, but I prefer to wait until the entire process is completed before leaving a review. Unfortunately, after the paperwork was signed, the experience went downhill. The vehicle needed servicing because the battery would not start. Mark informed my son that a part had to be ordered and that the car would be ready on Monday or Tuesday. Monday passed, and on Tuesday (1/13/26), Mark texted my son stating the vehicle would be ready at 1:00 PM. When my son and husband arrived on Tuesday, things became frustrating. They were told that the temporary tags Ms. Hall had prepared were misplaced. My husband also noticed that Mark seemed more focused on selling cars to other customers rather than assisting the customer who was standing right in front of him. It felt as though my son and his vehicle were no longer a priority since the paperwork was signed. When the car was finally started, it became clear that there was no gas in the vehicle. Mark continued running the car despite this and stated he was too busy to get gas, yet the car could not be moved off the lot. The car eventually ran out of gas right there. Mark then said he would send someone to get gas. After waiting for some time, someone arrived with a gas can, filled the vehicle, and Mark said everything was fine. However, once my husband got into the car to finally leave, he realized that the windows and radio were not working. Because of this, we were unable to even check the heating and cooling to see how it worked. My husband went back inside to inform Mark, but instead of addressing the issue, Mark told him hold on, made a phone call, spoke briefly to others, stated he was leaving, and walked out leaving my husband standing in the parking lot without any explanation. Before my husband could become more upset, AJ stepped in thankfully. I want to sincerely thank AJ, Alex, Ms. Hall, and Scott for stepping up and helping us through this situation. Their efforts did not go unnoticed. They worked together as a team to help resolve the issue. While we are still waiting for the vehicle to be fully serviced, AJ and Scott went above and beyond by providing us with a loaner car in the meantime. Because of them, our confidence in 518 Auto has not been completely lost, and we truly appreciate their professionalism and support.

One star because I can't rate it zero stars…read more I purchased a 2005 Prius a week ago do $4,000 + $1,000 in fees (including a $999 processing fee) and after driving it for a few days: - I had to oil the car - The check engine light and Prius triangle light (Master Warning Light) came on, which indicates a serious issue needing immediate attention I took it to a mechanic to read the codes, and he said the dealer probably wiped the warning lights before selling it (codes: p0a1b and p0420). Then I took it to the Toyota dealership for diagnostics ($208), and the initial repairs will total $4,500 -- and then they need to check out the hybrid system after! The costs for repair are way more than the cost of the car!

knapp auto sales review…read more 2002 toyota frontier for sale went to their virginia beach, va location and had a very pleasant and quick sale on the above vehicle. the truck was very clean, had no dings and ran great. purchase was a very quick transaction without any waiting and i was out of there in under an hour. truck is running great! thanks to all of the courteous personnel that helped with this purchase. you were great! debbie harvey

!!!!WARNING!!!! Please don't buy from "Knapp". They sold me…read morea car 3 days after it stoped working, I called the sales man "the huge guy with big beards" he TOLD ME that's your problem now deal with it!!!! No refunds. It is a scam and a shady dealership.

So we have had to search for a car unexpectedly when my daughter and her husband got shipped over…read morehere. This was stressful because we only have a week here and then she will have no rental car and couldn't rent one of her own. From the minute we called Surfside we started speaking to Lane. He was professional and I had a good feeling just in the phone conversation that he was someone we would want to work with. When we went to see the car we were looking for, we decided against it, but because we just liked Lane's attitude we thought why not see what else they have. Well they didn't have much in the price we were looking for so we left. As few hours goes by he starts sending other cars we may be willing to consider. His ambitions attitude was what made us even consider their cars at all. No other dealer we saw was as helpful. We literally picked this car because of the good salesman. It wasn't the car she was originally looking for but is so happy now. He even stayed late past closed to make sure we got the price we wanted and did everything quick and easy. I'd say it was one of the easiest cars I've bought. Well my daughter bought it, it's for her new home here in Virginia. But if I was here, I'd see this kid to buy my shit first. He's new but seems to know what he's doing. As for the shop, it could use some up keep. Does the owner know what texture is? It can be done with a spray can these days all by yourself. You really should consider it.

does anyone have any of their personal numbers I bought a truck from them and they never sent the…read moretitle

I have nothing but rave reviews and excellent service from this location. The staff is always so…read moreknowledgeable and truly helpful... I have seen them go out of their way to assist even when to ensure customer satisfaction and safety

If I could give - stars I would. The worst place to take your jeep if you want to waste your time…read moreand day. I made appointment for today last week for a recall was told the part have to order and booked an appointment a day after the part was to be in. I get the appointment 30m early. 45 min later was told they don't have the part and would have to order it. then the service write had the gull to tell me that they don't know who I talk to last week about the recall and stated they never ordered the part.

Excellent service. 2nd car I've brought from them.no issues at all. Thanks a lot........//read more

S T A Y - A W A Y Buy a battery operated power wheels from…read moreWalmart but don't come here ! They are rude, lazy, and WILL take advantage of you. Quite simply, they don't want to lift a finger to sell a car. Don't ask for anything ! Don't ask for custom pictures of the car, don't ask for a video of it starting and running (doesn't matter if you have cash and are over 6 hours away) they are "not into sending pics" - they are "too busy". Seriously tho, I worked as a sales consultant at carmax for years and this behavior is not only unprofessional but unrealistic when selling cars. They were rude on the phone, rude through text, and eventually just hang up on you when they get bored. 0 stars if possible

I purchased a 2018 Golf GTI from this dealer from out of state. I was too far to see the vehicle…read moremyself, but Justin was more than willing to do a virtual tour and put the vehicle up on a lift so i could inspect the underside of the car from my home. This was my first experience trying to purchase a vehicle that I could not see first hand for myself. Justin made it a seamless, easy, and confidence inspiring experience. From what I could gather, his dealership maintains, inspects, and corrects their vehicles to the best of their ability before selling them to the public and that is nothing but honorable, trustworthy, and respectable business practice. Justin is straight, to the point, and no fluff as any good mechanic should be. He took care of me and even left a little cash in the car upon delivery so I could go get it cleaned up after its long trip (had it delivered a few states over) so it could look nice and new for the first impression to friends and family. Justin absolutely does his best to deliver a quality product to his customers. Not all used cars can be perfect on the spot, but he makes up for that variable with a solid business ethic, customer service, and a love for the community. I would recommend his dealership to anyone.

I have lived in the Tidewater area, most now call Hampton Roads, for over 50 years. I have bought…read morecars from Hall, Perry Buick, Phillips Olds, Beach Ford, Family Motors along with purchasing vehicles from all kinds of buy here pay here lots from the Virginia Beach oceanfront to downtown Norfolk lining Virginia Beach Blvd, from all kinds of buy here pay here lots lining Military Hwy/Tidewater Drive to Suffolk, and I am here to say Trimax Group, Inc. is, BYFAR, the best car buying experience I have EVER had. They had the exact kind of vehicle I was looking for when I started my car shopping. I went and talked to Justin, drove the vehicle, and bought it with no pressure just answers to my questions. As I know quite a bit about vehicles and what to look for in a vehicle, of all the car lots I went to find a vehicle, (about 25 and two weeks of researching online), I ended up at Trimax. Not only did I feel no pressure, I felt like a valued customer. I bought a LR4 from Trimax about 8 months ago. FOR THE FIRST TIME after 60+ years THAT I HAVE EVER BOUGHT A VEHICLE I STILL HAVE HAD TO DO NOTHING TO THE VEHICLE. There is no undisclosed oil leak, the transmission hasn't started slipping, haven't had to replace the battery, spark plugs, air filter, didn't have to replace any tires or buy a spare, and haven't had a knock of any kind start happening. I transport three grandchildren to medical appointments with TOTAL CONFIDENCE AND PEACE OF MIND because of the fantastic job they did bringing this vehicle up to speed. I could not pen words to express my deep appreciation for mechanics who clearly take what they do to a new level. I normally remove any sticker on my vehicle from the dealership I bought the vehicle from. For the first time, I WILL NOT REMOVE TRIMAX's sticker. You want a solid ride. You want to get more than what you pay for. These guys are it. TRIMAX GUYS ARE THE BEST OF THE BEST! LOOK NO FURTHER, YOU HAVE FOUND THE ULTIMATE.