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    Trimax Auto

    3.4 (10 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 2 weeks ago

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    518 Auto Sales

    518 Auto Sales

    (96 reviews)

    I want to start by saying that we have been dealing with 518 Auto for years, and it has always been…read moreour go-to place since they first opened. We have typically worked directly with Kyle, the owner, especially because our children drive these vehicles and he truly values safety. This time, however, we worked with Mark. Things started off well. I made it clear that the vehicle was for my son, and initially, Mark seemed attentive. He even asked for a Yelp review while I was signing the paperwork, but I prefer to wait until the entire process is completed before leaving a review. Unfortunately, after the paperwork was signed, the experience went downhill. The vehicle needed servicing because the battery would not start. Mark informed my son that a part had to be ordered and that the car would be ready on Monday or Tuesday. Monday passed, and on Tuesday (1/13/26), Mark texted my son stating the vehicle would be ready at 1:00 PM. When my son and husband arrived on Tuesday, things became frustrating. They were told that the temporary tags Ms. Hall had prepared were misplaced. My husband also noticed that Mark seemed more focused on selling cars to other customers rather than assisting the customer who was standing right in front of him. It felt as though my son and his vehicle were no longer a priority since the paperwork was signed. When the car was finally started, it became clear that there was no gas in the vehicle. Mark continued running the car despite this and stated he was too busy to get gas, yet the car could not be moved off the lot. The car eventually ran out of gas right there. Mark then said he would send someone to get gas. After waiting for some time, someone arrived with a gas can, filled the vehicle, and Mark said everything was fine. However, once my husband got into the car to finally leave, he realized that the windows and radio were not working. Because of this, we were unable to even check the heating and cooling to see how it worked. My husband went back inside to inform Mark, but instead of addressing the issue, Mark told him hold on, made a phone call, spoke briefly to others, stated he was leaving, and walked out leaving my husband standing in the parking lot without any explanation. Before my husband could become more upset, AJ stepped in thankfully. I want to sincerely thank AJ, Alex, Ms. Hall, and Scott for stepping up and helping us through this situation. Their efforts did not go unnoticed. They worked together as a team to help resolve the issue. While we are still waiting for the vehicle to be fully serviced, AJ and Scott went above and beyond by providing us with a loaner car in the meantime. Because of them, our confidence in 518 Auto has not been completely lost, and we truly appreciate their professionalism and support.

    One star because I can't rate it zero stars…read more I purchased a 2005 Prius a week ago do $4,000 + $1,000 in fees (including a $999 processing fee) and after driving it for a few days: - I had to oil the car - The check engine light and Prius triangle light (Master Warning Light) came on, which indicates a serious issue needing immediate attention I took it to a mechanic to read the codes, and he said the dealer probably wiped the warning lights before selling it (codes: p0a1b and p0420). Then I took it to the Toyota dealership for diagnostics ($208), and the initial repairs will total $4,500 -- and then they need to check out the hybrid system after! The costs for repair are way more than the cost of the car!

    Banister Nissan of Norfolk

    Banister Nissan of Norfolk

    (110 reviews)

    recently purchased a Kicks from this banister dealership. the invoice showed a large sum for a…read morewarranty. I told them I would decline the warranty but they said that wasn't an option. we have owned 3 Maximus, 2 pathfinders and a versa.... and now the kicks.....this has put such a bad taste in my mouth I won't be replacing my pathfinder,which we are ready to replace, with another Nissan. sad how one bad apple spoils the barrel.

    First, I have bought 5 total vehicles from Banister and have had several family in friends, 4 in…read moreall, buy from Banister on my recommendation. I've always been happy with them but my recent sales experience is bad. I was flat out lied to and none of the the discounts or KBB values were honored. I was in a pickle and needed a vehicle so I signed a good deal but was lied to on additional discounts I was eligible for even when I showed them the discounts. 1. $1000 buyer down payment assistance not honored 2. I was charged $899 for the Banister Lifetime Warranty which is supposed to be no charge to customer 3. I showed an email and text showing $2500 over KBB for trade, they didn't honor it! None of this was honored, none. I didn't raise a stink because I thought I was getting a good deal yet I was actually told false information. Now, I know it was false and contacted them, to date no reply, nothing at all...crickets! I am highly disappointed in Banister. This is my fifth purchase from Banister, four from Chesapeake and one from Norfolk. This will be my last and will no longer recommend them.

    Surfside Auto Company

    Surfside Auto Company

    (22 reviews)

    So we have had to search for a car unexpectedly when my daughter and her husband got shipped over…read morehere. This was stressful because we only have a week here and then she will have no rental car and couldn't rent one of her own. From the minute we called Surfside we started speaking to Lane. He was professional and I had a good feeling just in the phone conversation that he was someone we would want to work with. When we went to see the car we were looking for, we decided against it, but because we just liked Lane's attitude we thought why not see what else they have. Well they didn't have much in the price we were looking for so we left. As few hours goes by he starts sending other cars we may be willing to consider. His ambitions attitude was what made us even consider their cars at all. No other dealer we saw was as helpful. We literally picked this car because of the good salesman. It wasn't the car she was originally looking for but is so happy now. He even stayed late past closed to make sure we got the price we wanted and did everything quick and easy. I'd say it was one of the easiest cars I've bought. Well my daughter bought it, it's for her new home here in Virginia. But if I was here, I'd see this kid to buy my shit first. He's new but seems to know what he's doing. As for the shop, it could use some up keep. Does the owner know what texture is? It can be done with a spray can these days all by yourself. You really should consider it.

    does anyone have any of their personal numbers I bought a truck from them and they never sent the…read moretitle

    Trimax Auto - car_dealers - Updated May 2026

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