Horrible horrible service! I used their services recently a few weeks ago and they were rude, inattentive, dismissive, gave false promises, and misguided us. They promised us a tv screen in the overflow room during our wake service for my dad. The overflow room was completely packed with absolutely no tv so they just sat there and heard nothing. During the funeral procession drive, half the cars got disconnected. When a family member called them for guidance, Maryann responded very rudely telling us that we're supposed to be at a different cemetery (which was INACCURATE!). She was trying to direct us with the wrong funeral information. Whenever I called to get logistical information squared away bc my siblings and I were getting conflicting information from her, she was EXTREMELY condescending trying to tell me that I was the confused one. She also told me she sent things to my brother via email which was plain FALSE! Omg, this lady is in the wrong line of business. No one should speak to a grieving family like that. And you need to get your facts straight with the deaths. If you're too overwhelmed then you need to book what you can handle. Sounds like Maryann is the confused one...on top of being down right rude, condescending, and negligent. My condolences to all grieving families....it's hard enough to lose a loved one but do yourself a favor and find yourself another funeral home. read more