What a great dealership! Usually larger shops lack in customer service. Not the case here! Ask for Matt Brooks on the sales floor- he will take good care of you. I can't wait to see their upcoming expansion, and I am happy they are now Jackson's official Triumph Motorcycle dealer!!!! read more

Got Gear - Triumph Scrambler- soooo cool!!!! - Motorcycle Dealers Near Me - Ridgeland, Mississippi

Terrible service experience. Tried to sell me a new tire to replace a new tire. Did not offer alternative. Said mechanic refused to install a new tube. Oh, well . . . I'm now off to Amazon for all my future cycle parts and supplies. read more

drove 3 hours to buy a bike possibly 2 because i liked another bike so much,, but the one i went to buy which should have been good to go according to PJ? the salesguy,... bike was in the back on a lift awaiting a part . told he supervisor and he just look dumbfounded . I left with my cash as salesguy followed me out to my truck stating come back in they will make me a deal. no give me 65 in gas and 8 hours back of a waisted day for me! i wont be back in that store ever! sad as the store looked nice and had lots of stock.. sales team reminds me of a Texas car lot where all of them are hustling and bustling but yet nothing getting done.... read more

Buyer Beware while my salesman was awesome his boss was not the case he lacks integrity They had a new motorcycle i wanted but it was more than i wanted to pay so i left the next day the sales man text me to see about making a deal i let him know where i wanted to be on the motorcycle and he told me let me see what i can do A short while later he said they can make my offer work but i had to do it today as it was the last day of the month So I get on my motorcycle and I drive down there and it appears that there was some confusion is what the manager said and they wanted me to pay an extra 6K after we had made a deal This place is definitely shady and lacks integrity The good news is I've run my business with integrity and character the past 15yrs no mater the cost read more

Crooked as a snake! Sales and general manager specialize in bait and switch! Advertise one bike on fb marketplace and then try and sell a completely different model and color to me! I should have known better ! read more

Buyer Beware, I would not purchase from these shady folks. They would rather someone ride around with a "got gear sucks" on their new polaris. EDIT: Response to Raymond, that is fine and dandy I drove it home drove it back the next day, I've been on vacation for 10 days and you will haven't got the top on it.... Tried to pick it up today and your service department "had no idea and had not heard of it" Don't worry buddy, this will cost you a lot more in bad press and bad word mouth. Service better be perfect every time I bring it up there. The "remedy" was a 50,000 boat that they were fine t0 take the slingshot back then.... then they ran my credit a second time without ever asking. I would not have authorized another hard pull on my credit. I told the Yamama people when they called I had no idea, and that my credit was pulled my credit again without talking to me. The slingshot already had 4 times the mileage on it, that i put taking it to my house and back. It also had someone else's name programmed into the radio. So make sure use facts when you talk to me they matter. Like I said a bove shady folks at best. If anyone seeing this has had a similar experience you can contact me and I will make sure its known. Now apparently somehow part of the spoiler got chipped and they had to order a replacement.... This was all on a "new slingshot" These people are incompetent I cant wait for my first service if I ever get the bike :-) Ive got tons of email address and will review each one. read more

The tech bled my clutch and it's been perfect for 8k miles. They did order me a new clutch to be put in when they got the parts. Luckily the bleed fixed it. Took 5 months to get parts. I give them 3 stars and triumph 1. read more

I worked as a Service Advisor there for two weeks before quitting. They had far, far too many units sitting waiting for routine service. Only two moderately qualified Service Techs Cherry Picked what they would do. When a disgruntled furious customer came in to pick up his ATV and threatened me with violence that capped it for me. Adios! Good luck, Got Gear. read more

These people are bold face liars in the service department. I can't speak for the sales team, but be ready when you walk into the service department, because they will absolutely squeeze every dollar out of you they can. Don't take my word for it, take 5 minutes to review their Better Business Bureau profile before dropping your equipment off. 12May23 I dropped my four wheeler off because it was shutting off after getting up to 25mph. They diagnosed the problem as a faulty thumb switch ($120) part retail. To which they said it was gonna cost me $400 to replace said $120 switch, rated at a 2.5 hour repair. It sits on-top of the handlebars with 2 Screws, an electrical connector, and a throttle cable. Which is literally a 30 minute job on its best day. So I told them I didn't want to do it, which I guess they didn't like. I go pick it up, and they charge me a $180 "diagnostic fee" for looking at it. Said it took them an hour and a half to diagnose it. I'm sure. I'll never bring these people a weed wacker to work on, much less my four wheeler. *Edit* 13MAY23 So I did a bit of research, and found that 9x out of 10, adjusting the throttle cable (red circle) will fix a motor dying spontaneously on these Polaris Sportsman's. Got Gear had said that the entire assembly was bad (blue circle), charged me $180 to diagnose it, then said it would be $400 to fix it. Welp, I turned that throttle cable adjuster 3 times clockwise to pull some of the slack out of the thumb switch, and lo and behold..... she's fixed, and right as rain. Which tells Me their tech is either REAL bad, or they're price gouging. You be the judge.... read more

Got Gear - Motorcycle Dealers Near Me - Ridgeland, Mississippi

See all

I'm a glutton for punishment I guess. Took my Polaris Ranger here on 12/28/21 because it wouldn't crank. Today is 2/10/22. 44 days my Ranger has been in their shop. read more

The whole parts center needs to be fired. They lie about absolutely everything. They also seem prejudice. They had me on hold for 2 hours and when I arrived at the store there was nobody waiting in the back. read more

Defiantly a very poor Brand Ambassador. Pre-owned Yamaha Viking. Less than 200 hrs. Sold with a known bad clutch. Found out the General Manager was towed out of the woods in at deer camp. In less than 5 hours of operation, had to return it for repairs. Been in the shop almost 6 weeks now. 2 payment cycles. Picking it up Wednesday if they have the sence to put it back together. Taking it out unrepaired Going to Brookhaven to buy a new Honda. This will never happen to this 100% Disabled Veteran again It was made clear I needed this as a tool to help me get around my place There's nothing that can be done to work this out any more. A large sum of money down the drain. Honda here I come read more

Absolutely atrocious customer service. Lied to at every turn. Took them 30 days of working on my bike to to do an oil change, plugs, plug wires, valve adjustment, and a headlight bulb. It was there for a total of 44 days. They told me about 15 days in that it was 80% complete, which was a lie. Told me 4 days ago they had started putting tires on my bike. Today I called and they said they haven't even touched the tires yet. I just went and picked it up because I'm sick of their deceit and their lies. On top of that, the prices for labor and parts are OUTRAGEOUS. Let your brother in laws cousin with 6 teeth work on your bike before you take it to Got Gear. read more

Mixed review. I was quoted for a service oil and fluid changes for an already high price of $199. Then they added $107 for parts. $199 should include it all. An F150 service or Z71 service is not that much. If you have a choice try another dealer. I hate having to come to this dealer. I usually avoid it and this pricing reminded me why. read more

If you are in the market for a Polaris Ranger go buy it somewhere else, service it somewhere else, repair it somewhere else. They have had my Ranger over a month and a half. It is a good thing for the owner that competition is inconvenient for most people to get to. TO THE OWNER OF GOT GEAR.....get your act together! read more

I have had multiple terrible experiences with Got Gear's service department. The most recent one involved it taking them four months to complete a brake job on my atv. By their own admission, it wasn't due to supply chain issues. More upsetting than the amount of time it took was the complete lack of communication or concern on their part. I placed numerous calls to their service department during this time period, none of which were returned. It is my opinion that they are very complacent due to their monopoly of the Jackson market. Save yourself the frustration and give another business a chance! read more

Every time I've needed help, Rob in Parts has been Johnny-on-the spot!

People here know their stuff. Accessories are limited but maybe that will change. Service department is great to work with! read more

My experience with this place was terrible. The manager and salesperson were both incompetent/unknowledgeable when dealing with their products for sell. This place could use a good staff and some reasonably priced products. If you are looking to get ripped off, then come on down and see these CLOWNS! read more

If you want a Polaris ranger, better take your business elsewhere. We purchased a Polaris ranger from them and less than a year later need a recall fixed. The service department said it would be 2 weeks to get a part in and now two weeks later say it will be another 2 weeks!? We aren't the only people with the same problem. We cannot use our ranger until it's fixed. Customer service is incredibly poor and service personnel not knowledgeable. We'll be driving the hour to Vicksburg for all future business. read more

Took my Harley in for tire change. Ended up with scratches in the bags. Pointed it out and got a shoulder shrug. Got home and had to clean grease off the seat, side covers and bag rails. Guess it's asking too much to clean up after they are done. First and last time there for service. read more

Got gear stole my daughters four wheeler. We dropped off our five month old four wheeler on May 23. After months of waiting we started calling with no one to return our calls. on July 15 I went to the dealership to find out the situation on the four wheeler only to find out it had been stolen. Sorry is about the only thing they would say And that I will need to file an insurance claim on my insurance Even though it's been in their possession for almost 3 months. Based on their response I feel that this is going to be a long drawn out process that's going to cost my family money. My daughter Just wants her four wheeler. It's a shame they won't even take responsibility. Shame on you read more

Brought my bike in for a scheduled recall. This took about a month. Got the bike back and it felt like ****. Took the bike back for them to get it right. They kept my bike for nearly 5 months before claiming that my bike was ready to go. They installed a part, did not call to quote anything or get approval, charged me, and STILL did not fix anything!! This has been by far the worst experience imaginable. I'm not taking my bike back to these people to get it right, a third time, because they obviously don't have any idea what they are doing. DO NOT RECOMMEND read more

I highly recommend Got Gear. The staff is very positive and helpful which goes along way in today's retail environment. I have owned my own business for over 11 years. It is with great enthusiasm that I write this recommendation. It is uncommon to find someone knowledgeable and pleasant in a retail store when buying custom products. I was very impressed with Samantha,from parts and accessories, is ready to handle the everyday challenges facing a retail store manager. She is an intelligent and dedicated individual who gives 100%. read more

My 12 year old bought a brand new bike yesterday and we are already in the service department with it. Never even got to drive it. They refuse to issue a refund and have no parts to fix the it. Very cocky sales manager who says the state doesn't require him to lemon law off road vehicles. I would post a photo of the bike but we haven't owned it long enough to take one. Go anywhere but here for good customer service. The only person who has even tried to help is the man who checked us in at the service department. It's one thing to take advantage of an adult but this kid is 12 years old and used his own money to learn that Got Gear just wants your money and doesn't care what happens after that. read more

Excellent customer service before and after the sale. It was an easy and pleasant experience from start to finish!! Such a step above the competition! read more

Poor customer service, unknowledgeable staff, poor service department. Numerous times the staff said they'd call back and did not. It seems to me that nobody knows anything about what's going on. My waverunner has been there for over a month without any idea in sight about when it will be fixed. It's a manufacturer defect and yamaha is paying for the cost to fix it, and they have all the parts. They make me feel like they know they're getting the money, and they don't care anything about fixing it in a timely manner. I would not recommend buying anything from this dealership. read more

Got Gear service department is terrible! They have had my 2017 Polaris Ranger 1000 that I bought from them for a month and every time I call I get something different. 1st time I was told my bike was next in line to be fixed and that it should be in the shop by the next day and that they would call me back and let me know what's wrong with it. 2nd time a week later I called to see what was wrong with my bike and they told me that they haven't gotten it in the shop yet but that I was next in line and it should be in the shop by the next day and the would call me and let me know what's wrong with it. 3rd I stopped by the shop while I was over in the area 3 days later and bike still wasn't in the shop but I was next in line and they would call me back after lunch and let me know what's wrong with it. 4th I called back last Friday to see if they knew anything about my bike and the guy in the service department told me that my bike wasn't in the shop yet. I then expressed to him that I was being very nice about this and that I was fixing to start acting ugly and that I didn't want to do that. This guy tells me he was going to see what the problem was with my bike . About 15 minutes later I get a phone call from a guy in the service department stating that there was some confusion and that my bike was in the shop and it needed a new belt. Which isn't part of the problem why I took the bike to the shop. 5th I called today if they knew anything and got a female on the phone and she told me she was going to check and call me right back. 2 hours later and she still hasn't called me back so I get my wife to call and see if she could find out anything. The female that I had talked to earlier told my wife that she had called me back and left me a voicemail.. That was another lie. The female then told my wife that I needed a new prop shaft and that they were going to try to get the warranty department to cover the prop shaft but if they didn't we would have to pay $392.00 for the part. read more

This is absolutely my favorite dealership. The sales team, the parts team, and especially the service team are all very genuine. Every time I come here to shop or get service I never go home disappointed. Big selection and very knowledgeable staff. The service department is especially A+. Owning a KTM Super Duke it's hard to find someone to work on them. Come visit Got Gear and I assure you. You will not be disappointed. read more

Bought Honda Rebel 2015. Called ahead 3 days to get bike online with 2 miles on it. Drove 100 miles and they could not find the bike for 45 minutes. Finally found it in a box an said they could put it together in 4 hours. Since I didn't have the 4 hrs they sold me one with 500 miles on it. they told me Honda does not sell a warranty on a used bike. This is not true. They are either dishonest or ignorant. after 2 mo. the main oil seal pushed out of the housing and stuck to the starter gear. I called 3 Honda shops and none would take the aftermarket war. they sold me. I called and spoke with the sales mgr. and he said he would refund the balance of the cost of the balance. I checked with Honda 4 months later and he says that he never told me he would cancel it without something in writing. I don't recommend believing a word they say. read more

Your ride will sit out in the weather while it waits for maintenance. Took my bike there for a recall, after 3 weeks I was told on the phone the parts had not come in. So 2 weeks after that I went by and discovered the parts had not even been ordered yet...a simple apology would have been sufficient but no, the parts guy had to bullshit me. So I took mine to Hattiesburg Cycles and the maintenance there has been excellent. read more

I have to agree with other poor reviews. At one time at least sevice was ok along with certain sales persons. Sales manager is a complete ASS.. with no sense of obligation to the customer. I have bought 6 units and needless to say spent a lot of money with them. After my last service with a starter replacement and one cv boot replace on two four wheelers costing over 3000$ Now they rape you with 120$ per hour service charge and poor service at that. I won't be back and would warn those that might consider them to stay away. They simply don't care as they are the only local dealer. read more