A few hours ago when I was searching for plumbers online I would not have imagined writing this…read moreglowing review for Kevin and Lile Plumbing. This is one of the most humane, even humorous plumbing experience I've ever had, and compared to my previous plumber, Kevin is the most professional, caring, understanding, and accommodating plumber I've ever seen. I would urge everyone to give them a call at 859-231-5155 with any of your plumbing needs. I am speaking as a skeptical consumer whose first priority is getting the best service with the least cost. You will not only get a plumber who will understand your concern about quality and cost, but also someone who would try to accommodate your specific request and go well and beyond the call of duty to make this whole experience "an early Christmas present"! Here is my story: I called Lile three times just wanting to get a quote as it sounded "scary" without knowing how much they would charge you until they get on site. They couldn't give me a quote as they "do not do guess work." I had no other option as my bathroom faucet is leaking pretty badly and getting worse every minute, and only Lile can come between 12 and 2 today for a $49 fee and then they will charge by the job. Kevin called around 12:30 and arrived in less than 10 minutes. He immediately started taking notes on the problem, and wrote down three options for me. When I told him they sounded more expensive than I expected, and whether he can just take the cartridge out of the faucet , and I'll then change the black rubber rings and the springs myself, he accommodated my request with a much lower fee ($99 inclusive of the $49 fee)! After taking out the cartridge, he kindly helped me to replace the parts and taught me how to put it back, with good humor. Sadly this didn't do the trick. He then took out the cartridge again, and put in a new one, this time it worked like a charm! Right when I was nervous about how much this will cost me, Kevin told me there will be no extra cost either for the new cartridge or for his labor, other than the $99 fee. I am sharing this early Christmas present I received from Kevin to you all out there, who might be looking for a plumber right at this moment, or in the years to come. I know I will give Lile a call again when in need.

My hot water heater stopped heating water. Kevin came and looked at it and it turned out that…read moresomehow the thermostat had gotten turned way low, just enough to keep the pilot on. He could have told me anything was wrong and charged a bundle but was honest. I was only charged minimal amount for a service call.

They responded quickly both times. We initially had a 50 gallon water heater installed which worked…read moreperfectly until we installed a walk-in old fogie bath run that required 60 gallons of hot water. We requested that they come out and install an additional 50 gallon unit, which they were able to complete in 1 day!

Had an urgent need for a plumber on Wednesday before Thanksgiving and called at least five times…read more Answering machine picked it up said hold to be rerouted only to receive a "good bye have a good day" message than call disconnected. So unprofessional when your business lists open 24 hours. I will not recommend this business to anyone in need of plumbing services.

Fast and reliable! Highly recommend and will use again. Plumber was nice and knowledgeable.read more

Just got them to clear a kitchen sink clog. Tony and Andrew came and got the job done. Arrived on…read moretime, Very pleasant and efficient.

The plumber who made the service call at our location was professional, friendly, and courteous. He…read moreexplained what he was doing and answered all of my questions. I would highly recommend this company again, anytime.

Was told final check was sent, not received, called AGAIN, didn't send, supposedly sent AGAIN…read moreWednesday, and STILL no check. 14 days according to state to receive final check, Monday, I guess we will be making some phone calls. Won't return phone calls, won't respond to messages. Sound like a trustworthy company?? Sent home early many times bc no work then given ultimatum in an emergency to stay or turn in keys. Was told if I didn't turn keys in DURING THE EMERGENCY, that money would be illegally deducted from my final check, for them to pick the truck up from my residence. All they had to do was literally wait for me to get back from the hospital, and bc I quit, I would have GLADLY taken the truck in. Petty and ridiculous!! Still waiting for my two last, hard earned, shortened due to having no work, checks! !

Hired them to install a tankless water heater and install new lines for washer. Install crew was…read moregreat but owner has an attitude problem. The tankless gas water heater had a gas leak. We called him to come out and check and he told us the smell had to do with the existing venting through the roof and that the venting was probably blocked. Called another plumber to come out and check and he found a small gas leak in the work Wyatt did. We are lucky someone didn't die. When I contacted owner about what the other plumber found he half-heartedly apologized and would only pay $95 of the other plumber's bill to fix his incomplete work. Also, when the inspector came out, they were required to move one of the drain pipes. Wyatt simply cut one of the PVC pipes they installed and fed it through a drain leaving an unsightly hole in my floor. Don't use these guys or if you do don't make the mistake of paying them until everything is signed off on.

Hired them to replace my water lines to my kitchen, got it done in no time. Absolutely recommended!read more

Dean installed a heat pump and a furnace for us within a week we had to have him come back out for…read morea service call and he tried to charge us $65.00. We refused to pay because it was A BRAND NEW SYSTEM THAT HE HAD INSTALLED and he cursed at us and hung up on us. We think the professional thing to do was stand behind his work, politely oblige and fix it which is all that we had requested. Incident took place in 2001 and we have never forgotten how VERY RUDE and UNPROFESSIONAL he was, WOULD NOT RECOMMEND to family or friends!

Dean Heating & Cooling is a great company here in Lexington, KY They repaired my Furnace when it…read morewent out last year and also installed a new heat pump in my home as well. I have been using them for many years. They have wonderful Technicians and when my plumbing for my toilet was stopped up they completely flushed the drain and there plumbers even cleaned up after they were finished. They even gave me some tips on my water heater and how to save money by using less energy. They have always been on time efficient and they have excellent prices compared to other companies I have used. Anytime my neighbors have trouble I always recommend them to this company because I have always had excellent service with this them they are great and do an awesome job at a reasonable price.

I wish everybody tried as hard to help. Did a good job and went out of their way to solve my…read moreproblem. Honest, courteous, and quick. Very fair price.

Charged us over $700 today to change out a defective hot water heater that THEY sold us 4 years ago…read morethat was still under warranty. Grossly overcharge for everything and pad the time they take to do the job. Charged us for time while they were at lunch. Charged us to tell us the hot water heater is leaking, when there is obvious water on the floor. Do yourself a favor and do not use them, as there are many other plumbers that will do a much better job and will charge fairly for labor. This company is NOT one of those.

This company is absolutely the best! Extremely reliable and professional. Every single time I…read morehave needed them, they respond quickly and the problem is solved. Period, no call backs, no misgivings. Jason is always ready to explain and answer any question that you may have so that you are confident in knowing they did it right.

I'd give them more stars if possible. The service was excellent and they were able to respond…read morequickly. They were here actually repairing work done by another plumbing company. Jason also took extra time with me explaining at lot about my plumbing in my house. Its so nice to know in todays world there are still good contractors that you can call with confidence to get the job done and done correctly. Thank you Jason!!!!!!