This is the ONLY place to buy a used car. The Explorer I bought was in good condition except for…read moreone headrest that did not work properly. They arranged to have it fixed and were kind enough to deliver the car to my house that's an hour away from Tucson. Great customer service!

Nice cars, easy to work with sales people, and best trade in offer in town. Offset of top trade…read morevalues is that their cars cost full price, but didn't see any rusty undercarriages or hidden problems. I'd shop here again, woman shopping for a car and this felt like a safe space compared to many dealers.

Mike and Jaime are both gems! They are basically family now, especially since my whole family goes…read moreto them for our car needs! Mike likes to keep the old part to show what was wrong and what he changed. Prices have been reasonable and fair. Highly recommend!

Perfect locally owned used car dealer. Been in Tucson for a long time and they still treat each one…read moreof their customers like you are their only customer. Can't say enough good things about Mike and his wife. Thank you for a very smooth car buying experience! If you need a car or truck, you owe it to yourself to let Mike find it for you!

First experiences with them was back in 2018 when I got a new Soul. Their waiting area was nice,…read morebut they have improved it further since then with quite nice seats (only wish they had a few recliners for naps/back issues. Their culture, as I remember it, was one of positive energy, attentiveness (not just to customer "kissassery" but to the processes like getting the paperwork right, back checking TSB and recall info each time you get even a simple service done. Now, I used to be a mechanic, and as a former mechanic, here is my take on the service department in three crucial areas: 1. Upsell. I used to work for Quebeceaux GM and Quebeceaux, Mitsubishi, and (yeas ago, but if the news recently has been any indication then it sounds like Quebedeaux's dealerships have only slithered even further into unethical up-selling and your average stealership high pressure sales/service) and I have yet to even be told about some convoluted "recommended service - of any system, let alone one that a blind mouse could see is 100%. You know, like those service shops that come at you with a 6-month quote for 15 different fluid changes, inspections, and maintenance predictions? Yeah, they don't pull that crap at Royal. Not with my Soul back then, and not with my 2024 Niro EX Premium now. 2. No fake smiles or awkward pandering vibes. While, I am sure, there may be a degree of behavioral modification to oblige the professional culture/vibes Royal management/corporate is going for... It doesn't FEEL A the same as most places. I am not trying to say it is some polar opposite utopia ... Just... That it feels like the same culture being used towards CUSTOMERS is being applied to their sales and service people. Like... They are obviously expected to be professional and courteous... But I don't feel the awkward, over the top synthetic pleasantries from anyone there. You know... That.... 'Held at gunpoint' kind of customer service. That, robotic smile insincerity stuff. Maybe that is just my ADhD/Spectrum brain-stuff making me more sensitive to those "can't quite put my finger on it" voodoo vibes in the social atmosphere. Anyway, I like the environment there and feel comfortable being away from the safety and sanity of my house when at Royal Kia - seriously... I am not big on going places because society is unhinged and uneducated as hell these days. 3. No comebacks. Not just for service-related SNAFUs, but for those sloppy things other places do. Take for example, my parents have a RIDICULOUSLY expensive PHEV from some Mazda dealership on the east side of Tucson. It recently had a warranty service done for a CEL. All that was pretty routine and no big deal, just a random fluke issue that was completely minor and written off in the end as likely caused by a minor computer bug, since all testing of the car proved everything was running properly. Anyway... With that said, you would think that it would mostly be diagnostic, OBDii connector and test driving type stuff, right? Hardly any reason for anyone to get greasy, grimy, sticky-targum muck all over the hood or something, right? And ... Surely... With the chill diagnostic circumstances, surely they would not have been rushed or hectic enough to have those at excuses for NOT wiping their gunk off the paint/plastic, yeah? No. I was about to ceramic coat it for my parents last week and I had to reschedule because it took me an extra HOUR just for the washing/detailing stuff I had to do - ON A STILL NEW, HIGH END MAZDA LUXURY PHEV SUV! With that said, I have NEVER had anything but a freshly washed, gunk free vehicle returned to me. And, on this one in particular, I KNOW they treat vehicles with respect to cleanliness - since I have custom cream white and greystone leather seat covers. No way in heck some greasy fingered mechanic is getting in my car without leaving grimy evidence on THAT kind of material. So, maybe they use a service valet to move the cars? I dunno, but whatever they do, they respect your vehicle - even in the secret lair of the mechanics. Overall, me likey.

We live in Benson. 45 miles from Royal Kia. Our 2016 Kia Soul had problems so we had it towed. Made…read morean appointment for the next day and everything was handled over the phone. Desiree was our service agent and was so very helpful. We had to leave the car over the weekend but they got it working in 2 days. We are very thankful for the outstanding service and communication. Of course it is a dealership and it was expensive but I want my wife's car in top notch condition. Thank you.

If there were 10 stars available, I'd give Allstate all 10!…read more I honestly don't know why anyone would purchase a car anywhere else in Tucson. I have gotten 4 cars from Larry at Allstate and my family all goes to him as well. They make the process easy, from finding the right car to the financing. Seriously, if you are in the market for a new or used car, give Larry a call and I promise you won't be disappointed.

This place is, truly, THE BEST!!!! I have NO hesitation recommending them. Pat is a gentleman and…read morehis business reflects it in every way. From start to finish, and since, I received better service from this place than the numerous NEW car dealerships I've dealt with in the past. I'm a fan and will not think twice to return when the need arises. (But that'll be a while--I've got an AWESOME car!) Many thanks, Allstate and Pat.

I had a very disappointing experience at the Tucson CarMax location.Before visiting, I received an…read moreonline financing offer for a used Tesla with a $2,000 down payment and around 27% APR. Based on that offer, I went to the dealership expecting a professional process. However, once I arrived, everything completely changed. I was told that because I work as a delivery driver, their financing companies would not approve me and that they would absolutely not sell me the vehicle, no matter what. I even asked if adding a co-owner with strong credit and making a larger down payment would help, but I was told it would make no difference and that they would never approve it.What made the situation worse was the attitude of the staff and especially the manager. Despite my flawless payment history and proof of consistent payments, I felt dismissed, judged, and not treated with basic respect. The manager barely acknowledged us and made us feel like we were not even worth speaking to properly.If the online pre-qualification does not reflect reality, customers should not be encouraged to come in and waste their time. The lack of professionalism and poor customer treatment were extremely disappointing.

I had a great experience at Carmax. The saleman was knowledgeable and friendly. You might spend a…read morelittle more than another used car dealership, BUT the quality of vehicles at Carmax is so much better. Don't get burned, go to Carmax.

IF YOURE INTERESTED IN THE WHITE 2015 SUBARU BRZ Limited, read this IMMEDIATELY! I was interested…read morein this car despite it being over priced (without a trade in vehicle it's almost $17k....and that's just the retail....without the lo Jack and dealer fees) I ended up getting a better deal on the same car in better condition (like $4.5k less then what they are asking here). this car is a RUST BELT CAR. It spent most of its life in Illinois/Indiana.....harsh winters and road salt and after investigating it looks like it wasn't well protected from the road salt. For a minute they didn't have pictures up on cactus auto of the vehicle, so after researching the VIN I found some auction photos from 20k miles ago. Let's just say those pictures opened my eyes to a lot of things about this vehicle that could be problematic if not addressed immediately The new pictures on cactus auto look "better" but The engine bay scared me away from purchasing this vehicle from cactus. When you go to look at this car, pop open the hood, don't be distracted by the tacky red painted components and look at everything that is metal. look at bolts holding the serpentine pulleys system. Look at the metal tube holding the dipstick. One thing I can see just from pictures is that The bolts are all still corroded. Even still in the "clean engine bay" photos, they have not been replaced. Replacing these corroded/rusted bolts is going to be a mechanics nightmare, if they snap while replacing pulleys, it's a serious problem for the mechanic. You see if this corrosion or rust has already started to make its way into the crankshaft, this vehicle is going to need to have its motor rebuilt in less than a year. Say the bolt on the harmonic damper randomly snaps...you're looking at Component Separation. In extreme cases, a failed bolt can allow the entire harmonic balancer to fall off while driving. This immediately stops the alternator, water pump, and power steering, often leading to rapid engine overheating. If you're interested in this car, and you're okay with the overpriced sticker on this vehicle, have cactus auto replace every corroded component in the engine bay. If they have integrity, they will do it. I think then they could possibly list it for almost $17k and it be a fair price after the corrosion is addressed. Also look at the frame, if rust is present visually without looking hard, there is forsure rust hidden deep within this cars structure. The 3 stars are only for Heather and her transparency that the vehicle was still in transit when I was inquiring about it and wanted pictures. She was professional. Hopefully they fix this and don't try to sell this potential Corroded nightmare to an unsuspecting buyer. Hope this helps look up the vin, read the CARFAX. you'll see, they replaced the serpentine belt since but the bolts have not been replaced.

Recently visited this dealership because I received a mail lottery ticket, and it stated I won a…read moreprize. When I went to the dealership, they tried using my confirmation code to match the number on the board and said I didn't win and said they also ran out of earbuds to give to people who didn't win. I stated that the serial number determines the prize awarded, but they disagreed, even though it says it on the ad. When I was getting ready to leave, another employee talked to me and confirmed that it is the serial number you need to compare to the board, so no one at this place has the same information theyre sharing to people. Regardless, I made sure to compare the serial number to the board and didn't see a match either for some reason. My question is, What is the point of having the lottery card game and saying you need to match the symbols if it doesn't mean that you're going to win anything? That's false advertising. Additionally, I also called the "winners call" number (since I thought I won something since I had a match across on the lottery ticket) and entered in my confirmation code, and the line confirmed that I won a prize and it's been reserved, but why even have that number and make the person go through all these steps if the dealership says you lose anyway? Your ad is incredibly misleading and if you made tickets for everyone to "win" just so that they could come down to your dealership for a prize that doesn't exist, then that is super lame. If this is how your business operates, I can't imagine what sketchy "promotions" you'll lie to people about in order for them to buy a car. TLDR; business sent out lottery tickets and I got all 6 in a row; called the line and it confirmed I won a prize, went to dealership and they gave me incorrect information and also told me I didn't win anything and they ran out of consolation earbuds.

Precision Toyota -- bought my first car here today. Funny enough, not a Toyota, but a BMW…read more Overall, the experience was great. The GM, Mr. Stewart, was very kind and professional, and the best salesman of all time has to be Ryan Moore. Ask for him if you go there -- incredibly smart, patient, and helpful throughout the entire process. However, if there's any talk about a manager and you hear the name Loui/Louis... run the other direction. A previous manager had already given us a lower number, but once Loui realized the earlier offer , he refused to honor it. Instead of working with us, he let his ego get in the way, walked out of the conversation, and because of that, we didn't buy the car that day. Ironically, we called the next day, explained the situation, and they fixed the price anyway. So Loui, if you're reading this... guess who got the price you said was impossible? Moral of the story: Precision Toyota = great. Mr. Stewart = great. Ryan Moore = the GOAT. Loui = no bueno

This review is about the service department…read more I own a Toyota Camry and received a notice about a recall of the airbag sensors. I called and spoke to someone who said that they would need to order the parts. A few days later I was notified that the parts had arrived. I called and made an appointment using their after-hours automated service, but when I arrived a few days later at the appointed hour, they had no record of my appointment and said they would be too busy that day to handle it. I don't know why my appointment didn't get registered, but anyway I made a new appointment. I brought my car in the second time and they took care of it. They told me it would take four hours, but it ended up taking about six.

The service manager and his staff always do a great job. David is always friendly and very helpful…read more I highly recommend this dealership to service your cars.

I had a wonderful experience at Mercedes-Benz of Tucson. Carolina was amazing to work with--she was…read moreprofessional, knowledgeable, and made the entire process easy and enjoyable. She answered all of my questions and provided excellent customer service throughout. Everyone at the dealership was professional, welcoming, and great to work with. I absolutely love my new GLB 250 and couldn't be happier with my experience. Thank you, Carolina and the entire Mercedes-Benz of Tucson team!