She Burned my wife with 35k sold her a car for 45k and the 2007 Acura had very high miles the car was only worth 3k at the end for her to take it. & while having it she will shut it off every minute pos with her GPS she had on it. read more

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They sell duds for cars. Was told I can get trans replaced, and added to loan. Never got a follow up. They ducked and waited for loan to finalize and conveniently let me know I was no longer in any system. Unprofessional and deceptive. Do not recommend. read more

This is the place to get your next ride. My husband and I did our homework and this place by far is the best. Shout out to Cameron who helped us with the process, because we made a 2 hour drive we wanted to be sure we would leave with a car. We gave them all our info, got back with us and said when can you come pick your new car. Best experience buying a car by far. Thank you. read more

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Terrible company , Sells lemons and will tell you anything to get you to buy a car even if its not true - Straight crooks im glad they are going out of business ! read more

Sold me a lemon. Took it in 3 times they co isn't figure out where the oil leak was and refused to pay a real mechanic. Jennifer Castillo with creative car credit decided instead of calling for a payment she'll just get it towed and try to give me life lessons on responsibility. Complete snakes. Do your research and have car looked at before you buy. She's a snake in the grass so watch out for her. read more

Juan Gigi and Kaylee are amazing I've had the pleasure of dealing with all Of them when I call Into smart motors for assistance they treat me like family the fact that every time I've came to them for help with something they go above and beyond for me every time my car was having issues they got me in the next day fixed it and are flexible if you can't make your payments all you have to do is communicate I will use them again for my next car thanks for all u do. read more

This is my second time here! Amazing business highly recommend them!!! Elijah was a wonderful representative! The manager was great! I am so happy to come back to them! Just bought my 2014 jeep Cherokee! Thank you so much! Also to Nick thank you for explaining more to me read more

Erick was VERY helpful in my lease-end options and the purchase of my Toyota Venza. He made the process easy and was very clear when discussing my options and other items to consider (like maybe an extended warranty) with my eventual purchase. Knowledgeable and easy to work with! read more

I have bought two cars from here first car was good, went back in Feb git another car. The next day after I drove it home my check engine light came on. Took it in right away they got it fixed it was the catalyc converter. Now i have another issue, they been giving me the run around for a wile. Miss leading information . Called them to ask about the warranty told them what codes I was getting they told me to go online and submit a warranty claim. I told the person on the phone that I have not taken the car in to a shop he said it was fine that just to go online. Sent in the email the begining of the month. last week they finally got back to me and told me (after calling them multiple times) i had to take the car to a shop so I Finally took my car in to a shop to get a diagnostic. They call me to tell me that the injector is not covered under the warranty because its not an internal motor part. So now im stuck paying out of pocket to get my car fixed. I understand, but why the hell dint they explain to me when i called and told them the issue i was having. I been with out a car for over a month made 3payments. And the guy tells me they changed the way the do work that we have to take the car in to a shop to get it diagnosed and then if its covered under warranty then they would get the car towed to their location and have the car fixed BS. read more

I personally can say nothing but good about Smart Motors but yet I see many bad reviews ... Folks need to remember first thing is it's a used car dealership One that gives you a chance when others say ( No ) They allowed me to go out to the lot alone to pick what car's I'm interested in and I only had to pay $1.00 yes ! One dollar with promise to make a payment in a week after I honestly went through (2) other cars one being a Ford fusion that seemed a little rough driving and the other was a Ford fusion. That was an older model but look kind of rough. I want that with a 2011 Honda Accord EX-L it's obviously been well taken care of. They provided a Smart Motors, the Carfax and history of maintenance. I'm sure they'll keep their promise for repairs as long as I make my payments on time and if they don't, I'll cross that bridge when I get there, but at this point, I have nothing but good to say about them read more

Do not buy a car from this place. I repeat DO NOT buy a car from this place. Every chance they get they will take as much money from you as possible. I purchased a car from them in Feb. of this year. It lasted for about 6 months then died. Could not get it to start at all. Ended up having it towed to this dealership where I purchased it and the engine took a crap and ended up having to be replaced. What they DON'T tell you at time of purchase is that if they have to fix your car for any reason EVEN if it is under WARRANTY, they will charge you $100 deductible. Wasn't mentioned either when talking with the auto shop manager (Ashley) who in all earnestness is really an awesome staff member(very nice, friendly and courteous) as well as Michael, but dealing with their finance company is a nightmare...total nightmare! I did not pay my every 2 week payment as I had no car and I was not sure if it could be fixed, come to find out they were able too. I am here now to pick it up today and they want $100 deductible plus the past due payment.. single parent not made of money. Avoid this place at all costs, go to a legitimate dealership such as the Auto Mall if you want a more reliable used vehicle. read more

Rick is amazing! He helped me purchase a vehicle. understanding the type of vehicle I would need for my work needs. And for mom lifestyle. I found Rick to be very polite & patient. Thank you again Rick, you are appreciated. read more

They dnt deserve a star . You a damn fool if to do business wit them . My car been there over the 30days that they said it would take to fix. They always give lame excuse.​ read more

Purchased vehicle from them, many mechanical issues but fixed myself as I am mechanically inclined, I have car 95% paid off, missed 3 payments since I have had to make more repairs, told them I will make the missing payments soon. Went in to pay off my car and the "manager" refused to accept my payment. Have this on video because he unprofessionally refused to provide me a written statement outlining the company's refusal to accept my payment. Avoid this crack-shack dealer at all costs, will be filing complaint with attorney general at beginning of week. read more

The service coverage is a scam, every time I call to asked them to look at my suv no one there had the skill to fix it. If you have no other options like Scott won't mess with you, just be prepared to pay to fix all them problems yourself. read more

Return of Motor Vehicle to Smart Motors Speedway As you are fully aware, we bought a Lexus vehicle in 2017. One evening my husband attempted to start the car to pick our daughter up from school and found that it would not start at all! The car had to be towed in and we found out that in the "turning off" of the immobilizer of the car, they had ruined and damaged the gearbox and the steering column assembly!!! We went by to pick up the car (Lexus) as they told us the car was ready..When we got there we found that the car did not work properly at all after that!! (Towing episode) We refused to take the Lexus back into our possession and asked for our money back. Since the company was not interested in returning our money, being the crooks that they are, they got us interested in another one of their traps!! At the show room they had a Ford Escape '08 registration CGC1062 (AZ) We looked at the car and asked if it was ever in an accident and we were told that it had not been. In good faith we took the Ford for $1000.00 more...huge mistake!!! Things went okay for the first few days, we had problems with the air-conditioner and I, Penny brought it in, only to be told that there was nothing wrong with it!! Everything went okay for a bit and then they started their nonsense again turning the Ford on and off at random. We had to replace the steering column and the brake booster and the electronic units for the braking system, as well as the relays...We also had to replace the air-conditioner ,complete system . The radiator and fans had to be replaced as well. The engine oil sensor, the engine mountings, the battery had to be replaced and then the alternator as well. We contacted your company (Smart Motors) and we were told that it was not a new car so therefore they were not interested in even helping to fix or repair anything. We were left on our own to foot the bill!!! We also had to pay for uber, taxi and car rentals for about three months. The total of which came to approximately $7000.00 While the car was at different locations being repaired, you people at Smart Motors kept switching the car on and off being a total menace when people were attempting to do their job. I called John to let him know what was happening and he was not interested...again it was only about a car payment!! We fell behind on our payments because of all of this. I kept in touch with John and the financial team. I kept getting told that the car was up for repossession!! I was still driving the car when he had reported it and also said that I had to bring in $2500.00 He said that if I did not bring I, he would report the car as stolen to the police. Even though I asked for help while I was waiting for a check to arrive and also that I had no work as we were shut down because of the Corona virus... John was NOT interested and just wanted the car back!!! He did not even care that my daughter would be driving the car at night to work and school!!! As I am not working at the moment because of everything being put on hold...John is only interested in getting the car back. I checked my credit report and on the report it showed a balance of $1700.00 yet John wanted $2500.00 I don't trust anyone or anything coming from your company now. You all were never there to help us. It has been stressful from the very start!! John says that the car has been repo'd at the beginning of Feb.'20 yet I was still driving it then and still have the car in my possession ... I am returning the car, as I cannot afford this car under these circumstances. I do NOT trust John and what he stands for...as he says one thing and does another. As well as, there is always a threat involved. I cannot work like this and John has caused my family and I a lot of stress. That car was always breaking down at random and had to have it towed in to repairs a few times. All this was started by Smart Motors shutting off the immobilizer/GPS device that caused a major short in the car that has cost us dearly at the end of the day!! We went to three different workshops and they each found that to be the problem and the cause of the gps immobilizer. On these grounds I am returning the car and want to have nothing more to do with it...this has caused us a lot of stress. With John threatening to have us towed where ever we would be. He would NOT listen to reason. I will never refer anyone to Smart Motors anymore EVER. We were treated badly from the get-go and there was nothing we could do as we were hard pressed to have a vehicle. I am sorry that I ever got involved with your company and John the financial Manager. This in addition to the above letter, I handed the letter to the financial manager John, he refused to sign the receipt of the letter on 28th March 2020 I tried to pay my installments three times and he refused payment, this was one of the reasons I returned the car to smart motors on 28th March 2020.Therefore do not buy a car from Smart Motor Speedway, Tucson read more

Smart Motors - this was not what he got with our vehicle we got mud and ***p from smart motors on Speedway Tucson - Auto Repair Near Me - Tucson, Arizona

Horrible Place to buy cars!! This people just take your money and cars back in shop for service and yet management don't have the power of doing anything! Worst experience ever!! I don't understand how they sale cars if there not properly fix. I really hope to get my money back.. My sales person Joe advice me to do a review on what was going on I guess I should of listen he knew exactly what was going on...I just can believe that they take peoples money and not care same thing with Jennifer from finance department still wait for a call back we'll see if any one calls read more

I got a nissan altama from them in March 2020 and I needed the car bad but wasn't paying attention to COVID then shit hit the fan. But first off the key I have wasn't even cut, my car is push start so I wouldnt know til the battery died and I'm 100% locked out which happend today. I love my car don't get me wrong but they scammed me hard and I'm paying 2times what it's worth and that's all my fault on how fast they hooked me up so yeah shandy af read more

Smart Motors - Auto Repair Near Me - Tucson, Arizona

Bought my vehicle (first vehicle to purchase on my own). First month was great, second month the cranky pulley broke off as I was driving down the road, the smart motors said they would look at it but they don't replace it so I went ahead and spent 1600 to fix it. Two weeks go by and the ax goes out, the dealership said that it wasn't the compressor like Break master had said it was just the caps and there was no leak. Went on a business trip ac completely quit and on our way home it completely broke down on us. Smart motors would take care of it. Not even having this vehicle for 3months and it done. Now it will effect my credit for the next 7 years. No the way business should be handled what so ever. If there was a way to give no stars that would be my option. read more

DO NOT BUY HERE. They sold my 2 sisters and my husband a broken down car. Horrible. When you apply for a car they make it seem like you have many many options but will come back with 2 pieces of paper saying choose from these. The customer service is whack. The salesmen barley know about cars. The service team IS THE WORST. From day 2 of having the car it over heated and they only "topped off anti freeze" instead of doing their job to diagnose the problem (this happened 5 times that we have record of), the fan actuator was broken and they found out while the service manager drove my over heating car to Orileys down the street and had them diagnose the problem instead of doing it in the service center where the issues should be diagnosed. They "replaced" the fan but it STILL clicks all day everyday even when the car isn't on. The management could care less about what you are dealing with when you are buying from them. Please consider never going to this place. They will cheat you out of money with cars they buy from the action and sale the next week (have record of that too). You are literally better of buying a little tike and using that as a way to get around because it's much more reliable than them! read more

I came to this car lot after being discouraged by another car lot that was giving me a run around and wanted to put me in junk. My salesman Joe was awesome and he helped me get the car that I wanted and I enjoy driving! Thank Y"all so much! read more

When you buy a car here it is true that they try working with you. What is a load of crap that they tell you is that the cars are brought up to date before being sold. We have only had this car since FEBRUARY and on its FIRST oil change was told that the maintenance on the VEH was all OUT OF DATE by a few years. NOOOOOOOW we are having the check engine light on and trying to get it to their shop which we have been TRYING to call them for the past week and a half leaving them voicemails but we get 0 response and no call back. read more

I've never missed a payment, asked to push my payment a few days forward due to bank and deposit issues. And also wasn't able to make payment due working 12hr shift and their office will be closed just until my day off and they said my excuse was weird. Their attitude is disgusting and unprofessional. Very understanding. read more

They just want thr sale they don't care if they give you a payment you can't afford they basically set you up for failure yea they help when no one else will but they leave you high and dry and outside kf your means .... they claim their payments stay around 350 a month which most people could do by the end of it you end up paying over 500 a month and unable to afford anything. When you ask for a manager to call you back they wait til after the return window or just don't call you back at all worst customer service ever their car credit place is just as bad emailed them for a week trying to get help and got nowhere I call in and get told I'll get a call back hours later they never call read more

The only reason I gave this place one star is only because I couldn't figure out how to give it a half star. We wasted 2 1/2 hours of our lives with these people and drove a couple good vehicles and when it came time to deal seal the deal...they came back with an offer that was NEARLY DOUBLE what we had agreed upon. They acted completely shocked when I headed right for the door. At this time, though we'd been discussing it for over 150 minutes, they had the nerve to ask me what kind of payment I was looking for. I told them on my way out. On our way to buy a car from a place selling the same car for 6000 less. read more

Be careful what you sign! I purchased a 2010 Ford Escape for 21,000 19 months ago. It is a lemon because no one can fix it. 3 months ago it began to have electrical issues and no one can diagnose it. I've had it in 4 different shops and Smart motors claim they can't fix electrical issues so I did not bring it back to them. It starts when it wants to and all hazard lights come on even while driving and speedometer stops working. I don't mind paying 432 per month for a safe and reliable vehicle but it just sits in the driveway. They prey on people with bad credit and I have been ripped off! read more

José helped me smoothly get into my new car. Super friend. Turn my experience into a Miracle!!! Thanks Smart Motors!!

Do not buy a vehicle from this dealership. They took advantage of my daughter's first time buying. Her truck has been in the shop 3 times in 7 months with major repairs and we had to fight for them to do it. Alex was her salesman who told her if ANYTHING went wrong in two years they would fix it. Yesterday her muffler literally fell off and was told it was so corroded they were shocked it had stayed on as long as it did. She called them and was told they had no mechanics and would be at least two weeks before they could LOOK at it to see if they would fix it. Meanwhile she's paying $250 every two weeks for it. Utterly shameful!!! read more

If you would have asked me a week ago I would have given them 5 stars. They were amazing. UNTIL... 2 weeks ago I was out of town. They have me on auto pay. The auto pay tries to take the payment at 2am on your pay day. My bank direct deposits the check at 4am. I have complained about this many times. They kept telling me that it would be ok that they would rerun it in the morning. I called this week and found out that they never took my payment last week. I was all fine to pay it right now. They said that my account manager was no longer with them but they tried to take it and it must have declined. The money was in the bank so I asked them for proof of the denial. They could not produce any proof. Normally I would say, ok, no biggie I paid the late fee whatever it was and moved on. The problem is that Smart Motors has this incentive that if you make every one of your payments on time the last $1,000 would be forgiven. I spoke to the General Manager, Rick Orso about the situation and asked for an exception since it was their fault that they didn't assign me an Account Manager. He would not make an exception and said it was my responsibility to pay the loan each week even though for the past year my account manager would run the card. Legally I realize I most likely have no leg to stand on but there is a difference between legal and good business practice. Smart motors will keep their $1,000 incentive. Fine, I will just make sure everyone I can tell in the world know that they do not have good business practices and next month when my wife and I are going to buy a second car I know one dealership I will not be buying from. read more

I found your approach to an insignificant engine problem both misleading to my wife and VERY EXPENSIVE. My wife took her car in for a scheduled 'recall' notice she'd received. Her 'check engine' indicator icon was lit on the dash panel of her 2010 Prius of 173,000 miles. The service technician told her that the EGR (Exhaust Gas Recirculation) Valve was malfunctioning. She asked whether that was a problem and was scared into believing that the issue "might prevent the engine from operating optimally" and that her "gas mileage might suffer". Both statements were true, but definitely not critical nor dangerous to the vehicle's operational safety. She wasn't told that it was for the smog control system on the car. She was charged almost $850 to replace the EGR Valve! A search online locally shows that this type of repair on her car should be between $484 and $832. Naturally, Toyota is right up at the highest price point. EGR Valves can be serviced and cleaned to extend their life, but this was not offered as a less costly alternative, as Toyota "recommends replacement". Of course they do. More dollars given to the Service Department. 100 miles later, the 'check engine' indicator light reappeared. I took the car in to find out why and was told that a sensor that monitors the EGR Valve had (coincidentally) stopped working. This repair would cost another $645!! I told them they had gotten their last money from my wife and I and that I would be taking her Prius somewhere - - that is, anywhere else in the future. Toyota is a company that has the most expensive repair parts and charges exorbitant rates for their labor hours. read more

Couldn't bring myself to give two stars. So I don't have any credit but I have been in Tucson my whole life and I have had the same job for 3 years. THAT BEING SAID... I would rather take the bus. They requested i bring 3 paycheck stubs, rentals agreement, and ID. Than they required i give them 8 references. After that was all said and done the cars I was approved for where 2001-2003 cars with a $99 down payment. Awesome, I thought until I looked at the prices of these cars before APR and Financing fees. They where $10000. Let me add a comma $10,000. What.??? I told them I wasn't interested that price was crazy. The KBB value of all the cars was less than $3,000. They then said they offer a limited warranty that was the reason the price was higher. So their warranty is worth $7,000+. Nah. I told them I was not interested. Then they called me for a month straight asking when would you like to come in. I told them the prices you offers are not worth it and I'd hate to see the APR. All in all if you have really bad credit and a lot of repos this is your place. But otherwise new or rebuilding credit avoid this credit damager. read more

Whatever you do, DO NOT BUY A CAR FROM HERE. Walking, skipping, hitchhiking or a little tikes big wheel are more reliable sources of transportation than the cars Smart Motors sells. Service sucks, service department doesn't know anything about cars (besides what they Google) and regardless of when you report an issue, they DO NOT HONOR WARRANTY. I was denied returning my car within their "Warranty" and then when I was outside of my "warranty", asked "Well why didn't you return the car when the issue started?" Save your time and money and take your business elsewhere. You will be glad you did! read more

Dissapponted that they don't have somewhere for you to sit when they are switching out the GPS. I'm pregnant and asked for somewhere cool to wait while they replace it which is going to take 30 minutes and the employee told me I could go sit in the shade where there are no chairs . Keep in mind it's 100 degrees outside right now . Very unprofessional. an employee even walked by to come outside and smoke a cigarette in front of me ,and didnt at least offer me a chair . I'm outraged and wish I wouldve never came here to purchase a car where their payments are outrageous. This is an inconvience considering I'm doing them a favor by getting the GPS switched . read more

Stay Away from Smart Motors!!!! We purchased a 4x4 from them and had issues from the moment we drove it off the lot. We spend over 80 hours of our own time taking it in for repairs from one place to another all over town, on our dime. Smart Motors was footing the bill for the repairs until they found that it needed a new motor. They claim that they have a 2 year warranty on the motor but they were not willing to put it this vehicle. We were calm, cool and collective through the whole process due to them working with us up until this point. They offered to refund our deposit and take back the truck ... leaving us with no vehicle. I went to them in the first place due to credit issues, and now we have nothing! I would not purchase anything from this company. It was the worst experience and 45 days of our lives. We ended up finding a GREAT truck at Tucson Auto Sales, let them know we referred you if you are looking for a new vehicle. The owner is great and takes care of you. read more

*** Last time I posted it got removed so I re-posting with a bit more info** If I could rate them a negative star I would. This place is the worst of the worst. If you like NOT being able to drive your car because they have screwed up their accounting system then you have picked the right place. If you like getting jerked around and lied to, again this is the right place. In short, AVOID AVOID AVOID, I would trust a random stranger on craigslist more than this company AND creative car credit. On 2 different occasion their "technology" they use for payments has royally screwed up. The fun part is that one time it was on an extended weekend and the other was on the same day a payment was drafted out of my account. On both of these occasion the car is completely disabled. Even punching in the code on the remote they give you DOES NOT fix the problem. What good is there in having the payments automatically made for you to NOT be able to drive your car? When you DO finally get ahold of someone you are treated as if they are doing YOU a service by making the car that you are paying for driveable again. Coupled with the fact as one of the others have stated - they are very rude on the phone and make promises they can't keep. Buyer be ware, go somewhere else - even random people on craigslist won't scam you as much as they will. read more

Avoid at all costs. My case is now being handled by the Arizona Office of the Attorney General.

This company is full of nothing but frauds and scammers. The video they show you claims that they put in $1500-$2000 of work into the vehicles before they sell them off the lot. Within the first 2 weeks of owning the vehicle I purchased from them, it broke down. I was told that there was something wrong with the motor. When I drive long distances in the vehicle, and have it off overnight, for the next 2-3 days the vehicle takes forever to turn on. Even after changing the battery the vehicle struggles to turn on. I was told I can remove the "debt cancellation" whenever I want if my bills get too high. I called to get it removed about 4 months after purchasing the car, and I was told that I only had 30 days to remove it. That I was out of the time frame to remove it. DO NOT ATTEMPT TO GET A CAR FROM THIS COMPANY. DO NOT FALL FOR ANY OF THEIR LIES. YOU WILL REGRET IT. I PROMISE YOU. read more

I have never heard of this place and have lived in Tucson for 10 years. Yesterday a fellow named Alex started calling my cell phone. He called 4 times in a row. Next he texted me. I texted him back and asked who he was looking for. He replied with a name and I texted back that I do not know that person and do not want/need a car. Thought that was the end of it but, NOOOOO, he called again today. I again told him I do not know the person he is looking for. So then he starts giving me a sales pitch. Again I told him I do not want nor need a car. My FICO score is over 800 and I have absolutely no debt. I do not need to do business with a place like this. When I do want to look for a car it won't be at Smart Motors. read more

I came here trying to get a car and I just honestly didn't trust them, seemed very unprofessional and the place smelled like a rip off. They were nice but just seemed sketchy. Above all they wouldn't even approve me as a first time buyer. read more

Even though I did not purchase a vehicle the customer service was UHHHH-MAZING! So I originally was going to purchase a vehicle, from Jesus (he was great), but I ended up having a vehicle gifted to me the day after I bought mine from Smart Motors. I brought my vehicle back and return process was so easy and quick, just like the buying process was. I got my down payment back in one day and they we're very understanding! Overall, great experience and again outstanding customer service. :) read more