HORRIBLE EXPERIENCE!!! I have been here several times and have never had this happen. I get regular full face waxes due to a medial condition that causes excess facial hair. My waxer continuously asked if there was anywhere else. Yes I want a full face, I expect a full face. The wax was extremely painful and left me cuts and bruises on my face. I specifically told her brow shaping, but it doesn't look like she did anything except leave bruises. I never complain but I will NOT be going back! (Posted on behalf of my sister) read more

I have been going to Gould's for a couple years. When I needed an emergency haircut they were able to fit me in that day with another stylist who did a wonderful job too. read more

Haleigh Brown is the most wonderful hair stylist! Every time I have seen her, she has done me right! Whenever I go get my hair done I tell her to do whatever she wants and I leave feeling 1 million times more beautiful than when I walked in. She's a great conversationalist and always makes me feel excited to sit in her chair! If she ever leaves, I'm following her! read more

For the past many years, I have been having my hair cut by Alie. She is a fantastic expert, and I have always appreciated the great job that she does. read more

We spent the afternoon here for my friend's bachelorette party and we all got the Day of Beauty package which includes a massage/facial, lunch and Mani/pedi. Everything was great except for the manicure. We all got French tips and none of us were happy with it. When you break it down, the mani/pedi was $80+ and for the cost we expected it to look way nicer. You can see on the pic that the white tips are not even, and considering how big my nails are she could've gone deeper in the nails to make the tips more obvious. We got a solid color on the toes and they all turned out beautiful. read more

Gould's -HoustonLevee - Day Spas Near Me - Collierville, Tennessee

My manicure and pedicure came out great. I also got my brows waxed. The environment was friendly and welcoming. I'm looking forward to using them regularly as i like to have a reservation for my services. read more

While the massage itself was actually great, I was surprised to notice at the end that the masseuse was not wearing a mask. It was unsettling, especially in a time when we not only have to worry about COVID, but now monkeypox! And, please keep in mind they are in very close contact with their clients. If I had of know, I would have worn my own mask. Also, they placed me right next to the room where they do facials, which was unnecessarily loud. This makes no sense, all of the other massage rooms were empty. I know because I passed them going to and coming out of my massage. Every time I'd get to my zen place, the esthetician would loudly talk with her client, who was much, much quieter than her, thank God! The pedicure was excellent, but I am kind of on the fence about coming back here for another visit. read more

I want to face framing highlight but she did full highlight I am not very happy with this disagreement, but it was not a bad result. I'll try another place for the face framİng read more

We are new to the area and this was my first time here. I came in last week for a massage and a mani/pedi. First of all, the spa is VERY dated. The nail area especially needs some major updating. As far as the services go: The massage was FANTASTIC and so relaxing. Sue Lynn was wonderful! However, the nails were pretty terrible. My pedicure polish was painted on so thick, both of my big toes chipped later that afternoon when I was just walking around my house. I will not go back for nails. Oh, and the front desk girls were extremely unfriendly. I would recommend going elsewhere for a spa experience! read more

Positives: shop was clean, COVID19 regs followed, fast service. Negatives: I was charged $250 for a Keratin Express blowout which is double the price I've been charged at the downtown Memphis, Germantown, and Cordova locations. I even called the Collierville location on Poplar afterwards and was told that the price was $125. When I spoke to the manager, he said stylists can charge whatever price they want (news to me) but apologized that the stylist did not disclose price before services as required. He said she may have charged upcharge based on length of my hair (no other stylist has before) because it takes longer. She was done in 1.5 hrs same as all other Gould stylists at other locations. Ask for ticket before service to make sure you know the stylist price. read more

Extremely bad experience getting my hair colored. The salon makes their client leave with uncombed, wet hair that looks like you've stepped out of a shower, NOT out of a salon where you've spent $$. Even if you are willing to pay for a blowdry, they won't do it. Not even dry your hair! I feel cheated to be paying for this service. Never going back in there! read more

I booked a 2:00 nail appointment. I arrive on time and they tell me I don't have an appointment at their location. I must be at the Collierville location. I ask them to call for me and let them know I'm on my way. I get there and they look me up only to tell me that I DID have the appointment at Houston Levee. I drive all the way back and by now it's 2:30. The front desk looks me up and says "we can for you in". They take me back and I'm told by the nail tech I have to rebook. No one apologizes to me. No one tried to make it right. People make mistakes but I don't expect to be treated poorly on top of this. I'll NEVER come back read more

The ladies checked me in quickly even though there was a line. They got me straight to the area and got me set up and relaxed in no time as well as offered me something to drink. Just lovely. read more

Gould's -HoustonLevee - A long day ahhhhh.... - Day Spas Near Me - Collierville, Tennessee

Megan did an amazing job on my hair! She was very friendly and did it exactly the way I wanted! My hair looks so good! She was great company as well! HIGHLY recommend getting your hair done by her! I am very impressed! read more

I use this Gould's Salon Spa location for massage services only. I haven't really had much luck with hair salon services. I have seen Tracy for massages for a few years, and I will never use anyone else (knock on wood that she stays forever)! I have Systemic Lupus and Fibromyalgia. I'm in constant pain and sometimes it hurts to even touch my skin. I have been to massage therapists who have left me in pain for weeks after a massage. Tracy is very gifted with people like me who have fibromyalgia and/or other muscle/autoimmune disorders. I've received significant relief from her every single time. While she's not a medical therapist, I feel like the results are even better than the medical therapy services I've received in the past. She will adjust your massage to fit your needs and tolerance. She's extremely professional. I have always felt 100% comfortable with her. If you're looking for massage services, I highly recommend this location and visiting Tracy specifically. I have gone to other therapists at this location in the past when Tracy was out and felt much pain afterwards. Lesson learned. That was a few years ago, so maybe they've hired someone else that's great like Tracy since then. If you're looking for hair services, I recommend the Goulds location on Poplar in Collierville. I tried the Houston Levee location several times for hair cut and color, and I wasn't happy with the results. Even when I specifically asked for a color specialist who had several years of experience (the best they had), they would pair me with someone who just graduated cosmetology school 8 months prior. The results weren't good and I left upset every time after paying premium prices. read more

I just had a facial by Tonya at Gould's Houston Levee. It was the best! All of her little extras to make you comfortable were so so nice. Highly recommend!! read more

Nikki was AMAZING sevice is SO GOOD I would give this place 10 stars if I could a GREAT person Nikki did our nails 100% sould come read more

Gould's -HoustonLevee - COMBO at Goulds Houston Levee - Day Spas Near Me - Collierville, Tennessee

Friendly staff here, clean and current products and facilities, quiet music. All things I want when I get a massage! I haven't had my hair cut here, but I have taken advantage of the spa side, with a pedicure and several massages. The appointment staff are good at matching your needs with the right massage therapist. Stacey is a deep-tissue pro, and is knowledgeable about how the body works, and the way muscles link to each other. I initially went in to see about a back massage for my TMJ pain. My second massage was so deep that I had a rush of lactic acid buildup coming out and cause me headaches for 36 hours. Not a fun after-effect, but it is helpful. Make sure if you have "work" done, ask for 30 minutes of "love", too, or muscles will make you pay. read more

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After a few glitches in the online booking tool were worked out, I set my massage appointment for a Sunday. Once again, it was a WONDERFUL experience. They called me the day after I set the appointment, confirmed my requested time, sent me an email and even a text the day of! (very nice customer service for us busy folks). The receptionist was very pleasant when I arrived, not rushed or just trying to move me along-that's great when you are trying to get yourself in the "calm" mood. The facilities are always neat as a pin and clean. Tracey, my massage therapist, greeted me on time and always does a fantastic job. This is why I like Gould's: nice facilities, employees who go the extra mile and are happy to do their job, and all are very professional. read more

I love this location for the spa. I also get waxing done here. The staff is friendly and very helpful. I wish I had the money to do a spa day every month. read more

The customer service during a recent pedicure for my daughter was terrible. Prior to my appointment, I called to let them know I was running a little late. Could they take me, or should I reschedule? They said they could take her. We arrived and the technician gave my daughter a brief 10-minute pedicure. When I asked why the service was was done so quickly, she stated that it was cut short because I was late. I requested a reduced fee due to the abbreviated service, but they insisted that I pay the full fee. The office manager was brought in and I was told that I should be thankful that they saw my daughter at all. As a customer, I did not feel thankful. Despite my concerns, the technician and management were dismissive of my complaint. Unfortunately, I won't be returning due to this unprofessional treatment. read more

Way over priced wax!!! I payed 100 dollars to get a Brazilian wax !! Last year around the same time I got the same service and only had to pay 45 dollars. On top of that the lady who did my wax was messy and I left with wax all down my leg and it ended up on my car seats. NOT WORTH IT GETTING A WAX HERE !! read more

I booked an appointment online for cut, color, and highlights. Got caught in traffic and walked in 6 minutes late. The stylist said she didn't have time to do highlights in the allotted appointment time even if I had been on time, because I have thick hair. That's understandable, but the Gould's website should not allow you to book appointments that the stylist is unable to fulfill or at least give you some kind of warning that it might not be possible before you drive 30 minutes to an appointment. Also, the two people at the front desk were unfriendly and rude. read more

Had a massage with Tabitha after Massage Envy fucked up my appointment. She was amazing and knows what she's doing!

Went yesterday to have my hair, brows and nails done. My waxing and haircut was great. Love the people! Definitely what I expected when coming to goulds. People who try to talk to you and make sure you are having a great time! My nail tech though seemed like she had something better to do with her time. Tried making conversation and she just wasn't budging. Definitely not what I expected from goulds. She didn't even say hi or how are you. Just "you can come on" When she finished all she said is I'm done.... like ok? I had to ask her where i had to go for my haircut and she just pointed through some doors and said there's a bench by some Windows. Definitely won't be coming here to get my nails done again. read more

I am only writing my review about the massage I received. I go to Tracey and she is amazing!!! I have been to her several times. And she even helped me when I was getting over pneumonia and it did wonders for me. The whole salon is beautiful. The front desk employees could be more friendly and welcoming. ( as this happens at a lot of salons) I have only received the hour long massage but it was great. I highly recommend going to Tracey! read more

I like coming to any goulds but this was my first time at the one in Collierville. It was really nice and the lady that did my nails was very nice. We talked about everything.....I like that. I would defintely go back. read more

I've been going here for about 5 years and everyone is nice & kind. They always seem to have openings when I need them and I really enjoy escaping here just about every other month. read more

Great experience every time. Facility is clean, atmosphere is nice, staff is friendly. Ashley is my go-to for a quality haircut on every visit. A big "thank you" to her for her consistency in giving me great haircuts each time I sit in the chair. She's a real pro! read more

Awesome Staff!!!" Only Massage place I rather be Gould's!!!" I Love me Some Gould's!!!" Been going since 2008' of my Birthday every year and just because!!" Beautiful atmosphere!!!" read more

Evelina is Absolutely one of the BEST stylist l have ever had the pleasure of styling my hair!! I went to her today on a referral from my daughter. She has been going to Evelana for several years. About a month ago, l received a style that was NOT what l wanted and was totally botched!! I took a picture with me and showed it to her. Evelina was spot on!!! Not only did she correct the problem but gave me a Great style!!! Evelina is Friendly, and Courteous, but she was very professional and paid great attention to detail!! I will definitely be a returning client of hers!! Thank You, Evelina!!!! read more

I was very disappointed for what services I received. My message was keyed in wrong, and my nails are uneven. I am so embarrassed to show my hands in public. I cried all the way home. read more

The girl who did my hair did a lousy job. I was a walk in so they rushed me- no wash or condition. My type of dry, frizzy unmanageable hair needs TLC or keratin treatment, not a rushed dry trim. Never again. read more

Although the ladies who perform the services here are absolutely fantastic and sweet and very personable, The front desk service is the absolute worst... and has been for the past two years. I only go about four to five times a year and it is below sub par every time. ON three separate occasions I have called 10 days in advance to schedule a mani and pedi. I arrive and am told by the staff in the back that the front desk did NOT enter my information correctly and because of that, I can only have either the mani or the pedi because they are short on time. The first (and second) time I let it slide, but the third.... I FINALLY decided to call the manager and tell her that this has happened several times and not just to me and this is awful customer service. She proceeds to tell me that it must have been a new person who entered my information (eye roll), but that in any event she would give me store credit to go towards my next service. When I make my appointment for this past Saturday, I call and confirm my appointment and that my store credit is on file. After I get my mani and pedi, I go to pay and the girl says that my store credit is not on file. I politely ask her to go get the manager and tell her that I will wait because I was told that it would be there. Finally get that taken care of. THEN the icing on the cake, today they call me and tell me that I DID NOT pay for my services Saturday?!!! Are you kidding me??? I told the lady that called that I paid in cash and gave a generous tip. She then said, "Oh it must have been an error the girl made when she entered the information." Although I truly love the women who do the mani, pedi, other services, I will not be back to this place ever again due to their continued poor front desk/customer service. read more

Just a warning to all. I had an appointment using a gift card for a leg and bikini wax at noon today at GOULDS. But I woke up to five piles dog diarrhea; all of course on my rug in the living room. I knew I wasn't going to have time to clean the mess up, shower and get there on time so I called and told them I had a sick dog and needed to reschedule. The clerk said she had to talk to the spa manager and put me on hold. She came back on and said they were going to have to take $100 of my $150 gift card that Brad gave me for Christmas. Uh, what? I can understand if you just didn't show up, but I had a real issue. So I asked to speak to the manager and she said she was giving me a break. Giving me a break?!? She said they usually charged for the full service. I told her that she could keep the rest of the card because she had just lost a customer! read more

i booked the fiji manicure and pedicure package for my friend and I. she was visiting out of state so thought it would be a nice treat. When we got there, they seated us at the pedicaure chairs( which are near the hair salon) and filled it with water. we sat for about 20 mins before anyone got to us. One of the ladies said that she brought her daughter in today as a treat for helping her out and was doing her manicure ( assuming thats why we were waiting so long). The pedicure was done in about 20 mins. there was not any massage of feet or legs.Manicure also was pretty quick. It was not worth $80 at all and did not feel like we were at GOULDS spa at all. subpar service. I think they need better trained employees. I think i will stick to my local nail places. very disappointed. read more

Took my daughter here for a funky shaved style. She saw Christina. Christina was great because she talked to my daughter, not me, about what she wanted. I hate when people talk over my daughter, especially when the service concerns her! Anyway, it seemed like a very simple cut, because she simply parted off the top, shaved underneath, and we were on our way. She did not shape the top at all- no trimming, nothing. Don't get me wrong, it looks cute, but I totally could have done it myself (in fact, I will be doing it to keep it trimmed). $45 dollars seemed a bit pricey, but the staff was super friendly and it's a convenient location. While I waited, I checked out the nail salon. Apparently they don't use any OPI colors, which are my favorite, so I wouldn't be interested in those services. But I would like to come and try a massage... Still searching for a good one in this town. We may be back. read more

Rosalyn Hisky - Esthetician. Remember that name. I booked a full Brazilian bikini wax mid August with this location. I just let the ladies at the front desk choose whoever was available as I didn't know any of the staff. Let me tell you (especially for ladies that are new to THAT type of wax or bikini waxing in general) Rosalyn is an angel. She's so professional, so much fun, and so talented. She makes it quick and easy in a very calm atmosphere. The front desk will block you for an hour session but it only takes about 10 - 15 with Rosalyn once you get your butt down on the table. Also, I was very pleased with the spa side of the location that I never knew existed. You walk through those doors and you're able to relax and soak up the dim lighting and soothing music. Helpful hints: take some tylenol 2 hours before. Wear comfy clothing, sweats are very much regular. And schedule in the morning so you don't have to sit and think about the wax all day. Also, my swelling and pain went down after about two days (Rosalyn will give you free packets of this great topical cream) and when I finally decided to look at my bikini area, I was thrilled. She is truly gifted and a true girlfriend. Thanks girl, see you in two weeks! read more

Having recently moved to this area I noticed that there are Goulds everywhere, so I naturally assumed that they must be decent. I have given them two separate opportunities--only to be disappointed both times for separate reasons. Being that this area is concentrated with individuals from all over the world I would expect top notch service--this is not what I found. The services themselves were average at best, but the lack of professionalism and tact found with the front desk--from scheduling the services to check out is abysmal. I deeply regret giving this salon a second chance...my time and money will be better served elsewhere! read more

If you are wanting to get an eyelash perm NEVER go to Gould's! I have been growing my lashes out for over a month by using an eyelash serum and refraining from wearing mascara just so I could perm my lashes before our family trip that is tomorrow. Before deciding to do the perm I did some research and I was sold after seeing many before and afters. Sadly my perm the day before our family trip did not turn out the way I expected. My lashes looked so straight as if I just came out of the shower :( The lady was nice enough to give me half price but I still felt as if I had thrown away 25 dollars. Immediately after I went to Arch to Arch on Hacks Cross and had them look at my lashes and they agreed it was not done correctly. The rod they used to make the curl was wayyy to small for my lashes which is why the results did not show. Unfortunately I had to wait another week before perming my lashes again so I didn't have a nice perm at the beach that I have been waiting for months for. I will never return to Gould's again because this is my second negative experience at this salon. read more