All of this is true--make sure you read the fine print. We returned the instrument, yet the remaining balance was still sent to collections. If you're considering it, you're better off buying the instrument online rather than renting. It's simply not worth it. I also tried to find out which collections agency it was sent to, and no one seemed to know--pretty unbelievable. read more

if I could put zero stars I would. Terrible customer service. Rude staff. Instruments broke frequently. Long time turnaround for return.

We have bought and rented instruments from Goulet and Co. for years and for multiple kids. They have premium quality instruments, even the orchestra teacher complimented how nice the Instrument that I bought for my son is. We also do a couple of rentals until we know for sure they will stick with the instruments and the whole process has been so easy and the rates are great. I appreciate that there seems to always be a person that is able to fix the instruments onsite. I've went in to have a violin bow rehaired and it was done right then and there. Kim works in the front of the office and is so helpful and personable. They also always have all the books and accessories that I am looking for in stock when everywhere else is either sold out or backordered. This is a nice and solid establishment that I will recommend and stick with for my kids' instruments. read more

I'm on my 3rd instrument with my second child at Goulet. They are very helpful and knowledgeable. The lease to own program is great because the instrument is insured and they also have loaners if your child needs one while theirs is being repaired. I highly recommend. read more

read the fine print!! They do NOT pick up instruments until the end of the year and will sue you if you don't keep up with payments, even if you have returned the instrument to the school!! You do not get time in the massive line for instrument rental but please STOP AND READ the contract you sign. These people aren't nice about late payments. They do not send you bills. You are supposed to know despite them not telling you, that you are just supposed to send them payments. if you have no way of getting to their office M-F 9-5 to return an instrument you are out of luck... read more

Instrument was returned to the school they claimed it wasn't. They sued me I payed 1400.00 in fee's and they destroyed my credit. Please be aware you can buy instruments on eBay etc for less then renting. I know they received the instrument back and didn't check it off. Terrible for them to collect insurance money for lost property and then try to destroy someone's credit. Our school district will be letting parents know their options before doing business with this company. read more

We have been a client of Goulet & Co. for 4 years now and continue to be impressed with their knowledge of so many town music programs, expertise with all instruments and accessories and their friendly and competent customer service. Their pricing is very reasonable and they will pick up/ deliver instruments to the schools, often saving me time and hassle. Thank you! read more

My family has been dealing with this company through our school district for the past five years through three student musicians and five instruments so I would say Goulet and Company has a loyal and lucrative customer in our family. That being said, if I was starting again, I would go with Johnson String Instruments in Newton. Goulet is basically a 9-5 M-F operation in a cluttered office next to a rollup garage door with a fair to poor customer experience. School rep has an attitude as does the office / phone rep. 9-5 hours makes it difficult to get questions answered and issues resolved. Johnson on the other hand has a much more customer centric and professional operation. Their showroom / studio is beautiful with convenient Saturday hours and a knowledgeable and friendly staff. If you are beginning the musical rental journey with your child think twice about signing with Goulet & Company on instrument night this September. read more