The doctors, nurses, Ots and PTs I worked with were terrific. I had several nurse's aids over a…read morethree-week period and they were all very good, with one who was a doll and two others who were outstanding. The food was always good and medically necessary and I can't begin to understand why any individual is giving this quality home two stars after having one very bad experience with a particular individual. Just like most jobs, there always seems to be one or two bad apples in the mix. Get over it!

It is very dingy and dirty. It smelled. It is dark and depressing--.the room design looked like…read moreikea furniture with the fake wood fronts taped on --. In bad need of a remodel. They didn't even have regular hospital beds. Although they did have a big modern tv in the room. Residents were sitting in the hallway. Very sad.

a family member was in this facility for about 12 days. The care they received from the nursing…read morestaff was good. the place was clean. However, our interaction with the administrative staff and social work staff was a very bad experience. As Social worker myself I understand a nursing home social worker is the bottom rung of social work . My family member was ready to be discharged on Wednesday. However she was then told that she had to wait a few days for discharge so a care plan could be completed. To the layman that sounds reasonable, yet to a veteran it means they wish to maximize their insurance payments and virtually held my family member against their will. When I confronted the Administrator, Scott, refused to give his last name, acted like a sleazy thug. The senior Social worker could not explain her actions and somehow was able to get the discharge done on Wednesday. We were knowledgeable but a layman will be exploited. The food was so bad I had to buy meals outside and bring them in because the food is inedible! Don't put your loved one here

This was my second time there for a major hip replacement. Ot has changed drastically…read more The facility for staying during treatment Was "terrible " the food was even worse than last time and they had "Mice". Very unhealthy. The Rehabilitation center was overcrowded so I did not get the attention I needed to get good results. They had an increased amount of over 80 year olds wi mental issues and Not physical Ones.

Staff sensitivity. They were cruel and negligent toward my mother in law and me. They incited…read morecommunity and families against each other

The Sunday South Williamsburg streets are busy with Hasidic Jewish folks in all traditional black…read moreand white regalia pushing double strollers, reading thick books over thicker horn rimmed glasses. To a visitors eye, it would be as if the entire Pennsylvania Amish country came to Brooklyn, minus the horse drawn buggies. My neighbor, Mr. Chen, a 30 year member of our tightly knit Forest Hills street took ill four months ago, and I had slight reservations (mixed emotions) about going to see him even though we spent a lot of time together over the years. A stroke hit him quite hard and I was told that it severely hampered his memory, that he does not speak and that he mostly confined to rolling chairs and mechanical beds. Nursing homes always feel like Gods waiting room to me, they sadden me as the next step seems so near. Attached tubes to veiny bodies, hollowed screams down long halls and the empty eyes fluttering about are all abound. Bedford is smaller in scale, attendees and health care workers are on the go, room to room, activity to meals, smiles beaming when they look up to greet you. I found this to be the continuous theme from my arrival to my departure and the end result? Peaceful minds, content eyes, friends and family's gratitude. (Review was taken down Oct. 8th and after calling Yelp, they told me to re-post it)

My father's experience here was devastating. While front-desk staff and a handful of staff were…read morekind, the overall care was unsafe, unprofessional, and neglectful. Staff frequently ignored call alarms, left him unattended, failed to take him to critical medical follow-ups, and repeatedly moved him between rooms, causing confusion and setbacks. Communication with doctors was almost impossible, medications were mishandled, and aides ranged from indifferent to openly hostile. My father suffered preventable injuries, long periods without proper rehab, and inconsistent hygiene and safety practices. Even basic tasks--like helping him to the bathroom or keeping the call button within reach--were often ignored. Across multiple floors the care felt chaotic, understaffed, and lacking oversight. This facility caused my father unnecessary pain, fear, and decline. I would strongly urge families to look elsewhere and thoroughly research any rehab center before trusting them with a loved one.

This place is absolutely horrible. My family member is a current resident (which we are trying to…read morefix) who gets absolutely no attention. He is ignored for hours, not receiving even a quarter of the care their website promises and worst of all, our concerns as the family are being ignored. Everyone says it's not their problem or brushes us off without giving us direction on who can help address our concerns. We are trying one last time to be heard, if not we are filing a formal complaint with the NYC Board of Health. This place deserves negative stars based on our experience the past few months.

I cannot share enough kind words about Ozanam Hall of Queens NY. After a recent stroke and a twelve…read moreday hospital stay, my dad went to Ozanam for rehabilitative services. My family didn't place dad there blindly, it was by choice, after weighing all the options. We have a family member who is a long term resident there currently as well as a long time family friend who is there too. They love the care they receive and the staffers they receive it from. Their recommendations were well received. From the moment I entered the front door and was greeted by the front desk attendant Lana, I knew dad was in a great, loving, caring and Holy place. I went up to dad's floor, was greeted by every staff member I passed. Not just on my first visit, but every visit. No matter how busy they were, every single person said hello. As time went on, those greetings were by name. It truly felt like dad was being cared for by loving family. My visits only lasted a week or so as I live about 700 miles away, but my experience and my opinions of my dad's treatment are fact based. He could not have received better care anywhere else. The facility was spotless, well maintained and the staff all love why they do. It takes a special kind of person to do this work. Ozanam is blessed with the best. Ozanam is even updating the rooms one floor at a time. It's nice to see the investment back into the facilities. The office staff was extremely helpful, kind and very communicative. They assisted in every way possible, making the daunting logistics of dealing with the insurance companies a less daunting part of the experience. I could not ask for better! I'd like to name everyone I met there who cared for me dad and assisted my family throughout, but I would have to name every person in the public eye as well as everyone behind the scenes there. By God's plan, my dad, Donald B. declined due to advancing medical conditions. He received great personal care and was treated with dignity up to and beyond when he took his final breath. He passed on Sept 22, peacefully in his sleep. The staffers who knew him were as sad as we are. Thank you to everyone at Ozanam Hall of Queens for all you do for every person in your care every day. May continue to God bless you all. Please keep doing what you do!!! You all are absolutely incredible. Rest easy dad! God's got you!

It's a beautiful atmosphere for loved ones to recover. My grandmother stayed for two weeks for…read morerehabilitation. My grandmother had good recall and memory. During a visit-she presented a concern about her clothing, and I went to the desk to find an explanation. I tried to speak with the nurse who spent a great deal of time attempting to ignore my presence at the unit desk/counter. After I garnered their attention simply by calling out "Hello Nurse", I discovered they practiced a type of nursing that most people would find objectionable and resist in our modern world. I really thought Nurse Ratchet was a thing of the past- BUT I was wrong. The nurse was rude, and resistant. I believe by the nurse's behavior was a demonstration of a standard and not an exception to the rule. In my protest I was visited by the administration- (DON probably) but that wasn't helpful, but it was packed with an immediate response. I didn't ask for an apology, or any other actions, I just wanted to be informative. The main reason I engaged in the awkward conversation with this administrator, was to reveal something serious but I didn't feel satisfied that it would create change or cause an immediate address. Afterward I felt a pit in my stomach and uncomfortable leaving my aged loved one, defenseless, and feeble in the care of those who didn't mind shouting at me being healthy, robust, and able to voice my concerns. I could only imagine what type of treatment my grandmother had experienced in my absence and how much she'd be willing to tolerate if left alone with unsympathetic staff. I questioned to what extent this behavior and bad customer service presented. I would still recommend it to anyone, because the atmosphere is calm and clean. You can tell it was created out of an abundance of concern for the sick and shut in but the staff is not as compassionate as the facade suggests. I would only recommend it for families that will be an active and present while their loved one stays at Ozanam. Create a shift for loved ones to show up all day or even hire a trusted person to sit and help your loved one while they stay.

Recently I had the opportunity to visit Carmel Richmond Healthcare & Rehab. Center, The Short Term…read morerehab floor was just renovated, Rooms were spacious, and restrooms enlarged for easy accessibility, for wheelchairs, if necessary. Residents enjoyed both activities and PT daily. Staff was both friendly and courteous.

The facility is clean, welcoming, and well-maintained, creating a comfortable environment for…read moreeveryone. The nurses and caregivers go above and beyond to provide excellent care and treat residents with dignity and respect. Communication with families is also very good, which gives peace of mind. I truly appreciate the dedication and professionalism of the entire team and would highly recommend this facility to others. It truly felt like a supportive community rather than just a medical facility. I would highly recommend this rehab center to anyone looking for quality senior care and rehabilitation services

I was visiting a resident. It makes no sense to complain to the head of their social work…read moredepartment who seems like they don't care. The guests go around taking supplies. Little bugs flying aĺl over. The room window screens have holes and need to be replaced. If you give gratuity, they take care of your loved one. The portion of servings are for babies and not adults. Some workers are very nice while others are not. I could not believe this lady social worker who was called Martinez who was yelling and screaming at a resident. It looks like those who are in charge need a to be replaced.

Isabella Nursing Home was truly a Godsend for my dad and our family. It all began with an…read moreincredible human being named Dolores Roque. She not only did her job to the fullest, but she also took the time to truly listen to me--a daughter living out of town, feeling helpless and desperate to get her father closer to family as his health was declining. Her compassion, patience, and dedication meant more to me than words can express. My overall experience with this facility was phenomenal. From the doctors, to the social workers, to the chaplain, and later Mike with hospice--every single person we encountered showed genuine care, professionalism, and heart. The entire team and staff are absolutely PHENOMENAL. Thank you for giving my father the dignity, attention, and care he deserved until his very last day. I will forever be grateful for the consistent communication, kindness, and support you provided during one of the most difficult times of my life. I could never thank you enough. Yvette Peñalver Thomas

This is an understaffed, dirty facility. My friend has been there for 2 years and is never seen…read moreby a doctor. She has slight memory problems which are not being addressed by any medical professionals. Her social worker is rude and threatening. She tells her that she'll send her to a shelter if she complains. Her roommate is incontinent and the room reeks.

ArchCare's hiring department, which is responsible for selecting candidates for open positions, is…read morebiased. Candidates whose nationality is from a country outside the United States are hired more quickly than law-abiding American citizens. The hiring staff prioritize hiring West Indian, Caribbean, African-born, and Hispanic individuals over American citizens who were born in the United States and speak and understand English. At least 86 percent of the staff are not of American origin. The hiring department discriminates against American applicants. ArchCare is more concerned about the money they receive from the patient than the actual medical care given. The medical staff provide the bare minimum if they even do that. I wouldn't let a sick stray dog be cared for at ArchCare because it would mostly die in the hands of these people. The management staff, Doctors, Nurses and CNA's only care about their paychecks. If you're looking for a place to be mistreated & to die go to an ArchCare living facility.

Golden Aged Home Care has been a life saver for me. Donna, who owns the agency, is always…read moreavailable to help with anything you need. She has a wonderful staff of competent aids that take pride in their work and truthfully, I don't know how I could manage without their care. Everything is so much better because I have such good people to help me.

Golden Age Home Care provided service for my father for the last three years before his passing. I…read morefound them to be reliable and attentive. Caring for people in their homes can often be challenging, but for the most part, the care providers performed their duties with compassion and grace and the Company Director always responded when I had questions or concerns. My family definitely appreciated the support provided by Golden Age Home Care during the period of time when it was most needed.

To the staff of Chateau Nursing and Rehabilitation, I can't…read morethank you enough for the care you provided to my mother. When my 92-year-old mom fell back in January, my family and I were deeply worried she wouldn't recover. Your team made her recovery possible. We are all so very grateful. Thank you again for everything you've done.

Second time around better than the first time! Another great experience at the chateau! I would…read morelike to say the staff was very great, friendly and accommodating. As far as the nurses ms. Brown was exceptional and went above and beyond when it comes to patient care. Also ms. may, Amira and Sarah on 2nd floor. The aides also on 2nd floor special thanks to Ava, Andrea and Michelle I could have not did it with out them very patient and helpful. The social workers and the concierge team also helped me out a lot special thanks to Mario, Gasper, Jason and Jaylen from the business office. The recreation events and activities are out of this world, my recreation leader was Brianna on 2nd floor she is a walking ray of sunshine always helping someone with a smile on her face! Brooke, Diane, Liz, sue and marlene are also very nice from recreation and always put together nice activities for the residents here! All of the PT & OT are great special thanks to Lada & Neville they made me very strong and helped me back on my feet! The physical therapy was truly life changing. Dialysis team was truly supportive and amazing. special shout out to Natalie, Diana, Carmen and Tawana. They took very good care of me. The administrator Jack is a great guy! Very friendly and helpful. Denise, Stacy, Gabriel and Yano and Roseann from the front desk were all very welcoming and had we some nice conversations. Overall my experience here was great if I had to come back for a third time it would have to be the chateau! Met some great people here staff & residents, big shoutout to the Chateau thanks for another great stay! Highly recommend !!!!