I had booked a stay here with Air Miles. My confirmation stated the I would receive an email with check-in details 24 hours prior to arrival. I did not receive any email and the phone number provided on the confirmation (same as the one on their website) was not in service. I emailed them a couple of times before departure (I was flying out in the evening and arriving in St. John's early in the morning), but I received no response until late the day after I got to St. John's.
I complained to Air Miles (by email and voice mail, because they don't have humans answering phones) but they didn't respond until after I arrived in St. John's. I even went to the Gower Guest House location around noon (before check-in time) to confirm if they had my reservation and get details for getting into the property. Even after calling the number that they had next to a phone in the foyer and speaking to someone, I still wasn't sure that I had a place to stay - the individual I spoke with said that "if" I was booked, there would be an envelope with the check-in details in the foyer around 3:00 PM.
Luckily Air Miles got back to me by phone, apologized and offered me alternative accommodations. I took them up on their offer of a guaranteed place to stay for that night (and the several other days that I was in St. John's). I also received an email from Expedia (apparently Air Miles books thru them) with a message saying "The property [Gower Guest House] has advised they can no longer honor the guest's booking because of Content Issue".
I can't comment on the quality of the property because I didn't stay there, but I'll never consider them again if I have to travel to St. John's in the future. read more