Gowland's replaced an HVAC unit for me with a quick turnaround, but kinked the coolant copper line, broke my doorbell, installed an inferior thermostat than quoted. When asked about these items the owner ghosted me and never responded to a couple attempts. A home sale inspection found an issue with the installation requiring attention. What stared well with quick service ended in frustration with their service. read more

I waited 3 months to write this review because I wanted to make sure the repairs they made held up. You see I called one of Gowland's competitors last year and they did a horrible job by basically putting a band-aid on when a transplant was needed. That band aid cost me 800.00. Fast forward 1 year and I called Gowland's dreading the cost. They sent out Art within a few days. I told him what the other company did so he took apart my outdoor unit, went upstairs in the attic and assessed the problem. He even called the manufacturer to check if my upstairs unit was still under warranty. Unfortunately, it was out of warranty for 8 months. (If I had called Gowland's the 1st time I would have saved a small fortune) Basically I needed a new upstairs unit and Art told me that the unit I had was a nice one but it was a little overkill for the size of my house so he recommended a smaller version. The salesman called me up(I believe he's also the owner) and gave me a price that was much lower than I expected. See this is the type of service that keeps companies in business. Pigs get fed and hogs get slaughtered. Gowland's was fair, not greedy. The next week, Art had the new unit installed and I had A/C for the 1st time in 8 months. Just in time for the summer. I cannot recommend them enough for their professionalism, expertise and fairness. read more

We called Gowland's Heating & A/C the other day because we had a problem with one of our three central units. As usual the person who answered the phone ( Emily ) was courteous and told us someone would be out the next day. The Tech that came out was on time, friendly and extremely knowledgeable on the electrical system of the A/C unit. He found the problem within a reasonable amount of time and did not hesitate to go get the part that was needed to finish the job. We have bought a total of three central units from Gowland's ( two for a duplex in New Orleans and one for our house in Mandeville ) The follow ups have been dealt with promptly and to our satisfaction. Very pleased so far. Its nice to be able to speak to the owner of a company to make sure we are satisfied ..... ( its rare now days ). Satisfied customer, Steve B. / Becerra Mandeville / New Orleans read more

So this is a high touch responsive business. Mr Gowland understands what it means to have a customer for life and proceeds accordingly: bid, install, tuning and then maintaining. A special treat is Zack who does maintenance and does it exceedingly well. He does not treat the customer as a dope. He offers explains about the problem and the fix. Booyah! read more

Overcharged for services. Replaced stuff not bad. Would not recommend to my worst enemy.

I have been terribly ripped off by HVAC people in Nola 3 different times. Gowland's was recommended to me by a friend who is a realtor. The tech who came to do assess the heating issue was new to the company and, unfortunately, his wheel house was very narrow and he didn't seem suited to providing customer service to the customer. I called the company to explain my distress at once again feeling like an HVAC situation was going to go south - and that I was once again going to be taken advantage of - and was absolutely delighted and amazed at how receptive the office manager (Destinee) was to all that had happened. She went above and beyond in a way that I have not experienced in New Orleans (or, perhaps, anywhere) to rectify the situation. This was after I called another business and had the owner of that small company purchase the necessary part and repair the problem. Destinee was extremely concerned about everything that transpired and made sure that the service call charge was removed from the credit card it was placed on and spent valuable time making sure that I was satisfied with her solution. She didn't get offended that I sought someone else out to repair the problem and wanted to be sure that I was taken care of by someone who could get the heat once again working and she supported my decision to give my business to someone else because of the circumstances. It most definitely made me feel as though I would be happy to do business with her/Gowland's in the future and that I could recommend the superior customer service I was provided after the rookie (to the company anyway) service technician failed to provide service in the manner Gowland's is known for based upon my friend's experiences in the past and the reviews already in place on Yelp. read more

I called Gowland's after I had 3 other companies in the area come out and review why my AC system would not hold a charge. The previous companies had given me wildly different diagnoses and estimates. Will, the technician that Gowland's sent, did a far more thorough check of the system than anyone else had done, and was actually able to find and show me all the points of leakage. His thoroughness, knowledge, and professionalism gave me confidence that Gowland's was going to get this issue resolved and not rip me off in the process. When I received quotes for repair options and to replace the whole system that were all reasonable AND they provided financing, this sealed the deal for me. I opted to have the air handler replaced. It was done exactly at the date and time that we agreed upon. The install techs were professional and quick. Problem solved. My home is cool again. It was all around a satisfying experience. I highly recommend that you give me a call on your next hvac issue. read more

I called Gowlands first thing yesterday morning for an emergency clog and flooding at my job, which is on the 2nd floor and had water showering down in the breezeway of our building. Literally at 8am. The systems were not even loaded to see the appointment schedule, but Mark, who answered the phone and probably hadn't even turned on all the lights in the establishment, kindly gave me a call back within minutes to put me on the books for that morning. The service tech was able to quickly fix the initial problem and looked further into the source of the clogging to find that we needed much more extensive work done to the unit. The tech, Will, was not able to stay yesterday, but we were able to schedule for more cleaning today. He was at it for hours... Cleaning and welding like a mad man. I didn't catch him taking a break once, though I tried to offer him snacks for being so patient yesterday and having to slave for us today. He explained what was happening throughout the process, was extremely polite (not an inkling of condescending tone for any "girl" question asked) and went out of his way to make as little of a mess as possible. I was impressed. Gowlands has my vote! read more

I called Gowland's out in November 2015 to check out my 15 year old Furnace. After calling several other companies that either didn't show up or just didn't want to be bothered with a "small job" . Will came out the same day I called and checked it out. He explained everything and answered all of our questions. We knew before he came out that the system was old and would need to be replaced. The furnace got us through the cold months.I had to call them out last week for our A/C.My husband and I decided not to put money into the unit and replace the whole system. I called them Friday July 1 at 7am and the manager Mark was so nice and professional. He got the proposal together and explained everything to me.Sam who is the owner came out the same day and added freon to the unit to keep us cool through the weekend. First thing Tuesday morning he arrived on time and ready to get started. Sam and Will installed our new HVAC system including ducts at a very reasonable price. My husband and I are very satisfied with the system as well as the service we received from Gowland's! They did an amazing job. We will definitely be using them in the future. Professional, Reliable ,and Knowledgeable. read more