Unresponsive Office Cost Me Money, Refused to Make It Right…read more I hired Brian M. Douglas and Associates LLC for my December 2025 real estate closing. The experience has been the worst I've had with any professional service. The Problem: My mortgage company, myself, and others sent advance notice about an incoming wire requiring verification, with a strict deadline I needed to meet for employer relocation reimbursement. Multiple follow-ups were sent to the office. For 1.5 days (Dec 11-12), multiple financial professionals couldn't reach the office to verify the wire: Goldman Sachs (my bank) - repeatedly told staff weren't available LPL Financial (my wealth manager) - same response Mortgage company - multiple attempts Me - ignored then told office "closed early" I was later informed that staff were working during these attempts. The office had already verified a prior wire successfully, so this was a routine task the team had done before. The Cost: I missed my December 12th deadline and incurred significant relocation-related costs as a direct result. The irony? After my deadline passed, I wired a much larger amount for closing and the office verified it immediately. My Good Faith Efforts to Resolve: I tried multiple times to work with them professionally: Initially attempted to communicate directly with the office to resolve the matter without formal demands When that failed, sent a certified demand letter requesting reimbursement for the costs I incurred due to their negligence When the first letter was returned due to addressing error, I paid for overnight delivery with signature confirmation Gave them clear options: reimbursement or insurance information The office signed for the letter on January 8, 2026 The Response: ZERO. No call, no email, no acknowledgment whatsoever. Complete silence despite multiple opportunities to resolve this professionally. Action Taken: Due to their complete lack of response and professional accountability, I have filed a formal complaint with the State Bar of Georgia. Bottom Line: Unprofessional, unresponsive, and unwilling to take accountability for mistakes. Cost me real money and won't even respond when given multiple chances to make it right. Complete lack of professional integrity. Avoid.

Complete waste of time! I made an appointment to discuss estate planning and was assigned to…read moreKathleen. The law office uses the Calendy scheduling software, so I received no less than 15 reminder notifications on every digital platform possible leading up to the call, which was about a month out. The day of the appointment, I received a voice message at 11:49am regarding the 12 noon appointment during which Kathleen left instructions for me to call back if I still needed services. 11 minutes early? That was off-putting but nonetheless, I call back immediately, which is now 11:51. I am told by the receptionist that she stepped away from the office. Yup, gone in 2 minutes. This is a very poor experience since I purposely made myself available for this call which should have occurred at 12noon, per the 15 different notifications I received since I signed up for the call. I've never had a professional call me in advance of the call and then make themselves unavailable for the actual call time. I waited almost a month for this call and could have found another law firm during this time. Don't offer services that you don't actually wish to perform. So now I'm using our actual meeting time to write reviews. Screenshots attached.

Mr. Jones is a consummate professional. Easy to reach. Great follow through. Good listener and…read moreexcellent lawyer. I could not be more pleased with my experience with him. Highly recommended!

From the owner: Litigation firm staffed by experienced lawyers & attorneys offering counsel on cases for car &…read moremotorcycle accidents, personal injury, criminal defense & more.

I was very glad that I was L.M. Otey's client for slander and defamation of character against…read moresomeone. She was motivated and sent me an email with an official letter to assure that I am satisfied before mailing out to someone. If there was anything to add or error she would fix it to make it right just for her clients. I would recommend everyone to her.

From the owner: L.M. Otey is a licensed attorney for the Law Office of L.M. Otey in the state of Georgia. Attorney…read moreOtey is willing and able to provide competent, zealous, and effective advocacy on behalf of clients.