I had to write a review for Olson as I've rarely received customer service at this superior level…read more I'm so grateful for Scott and Olson Funeral Home! Olson was the funeral home for my Father in 2012 and my Mother, which was just last week. It became a complicated situation, as my Mother had to be flown from California to Illinois and we had several issues with our CA funeral home, and still are. The entire team from Olson was not only kind, genuine and caring, but they went WELL above and beyond - more than I could have expected! Briefly, Scott voluntarily acted as our advocate, and like an "attorney" and frankly treated us like he was our sibling, fighting for his own mother. It was remarkable! The other funeral home in CA was not upfront and Scott's expertise allowed us to avoid the pitfalls, overcharges, and improper protocols that the CA Funeral home was trying to pull. This was not his responsibility, but he jumped in and led us through the proper protocols in straightening this out, even after the funeral. We would have been overcharged had it not been for Scott. Olson also knew all of the unique differences of a Jewish Funeral and I would highly recommend them for any religion's funeral needs. Even when the CA funeral home forgot a necessary element, Scott volunteered the day of the funeral to run out and get this on his own! He also was working with us day and night - INCLUDING on Thanksgiving! He was 100% dedicated to our family. He did not have to do this, but he did, and with a great attitude. Olson is highly respectful, experienced and again, I cannot tell you how much more he did than was expected, this review would be too long. We don't know the Olson's nor were we the easiest client he's ever had, but you'd never know from all that was done for my family, during one of the worst times in life. Scott and Olson's kindness, expertise, sensitivity and savvy in this industry turned a horror story into a success story. I highly recommend them for any/all of your funeral needs! They were utterly fabulous and I cannot thank them enough.

If you care about who you are bringing here for their final service, RUN. This facility did my…read moreGreat Aunt's funeral in April. JIM is the most unprofessional, insensitive person and should really consider a new life-calling as he told our family, when we entered, that we "MIGHT RECOGNIZE SOMEBODY IN THERE" with a chipper smile on his face, referring to our Great Aunt. Our family was absolutely MORTIFIED. If you care about your loved ones and want their final services to be held in a professional and caring funeral home, this is NOT it. Jim was horrific to us and even questioned if one of our family members was actually related to us, as if that is even remotely appropriate. Their website presents a business that is a far cry from the facility and the services you get. Truly awful!

I am absolutely blown away with my experience with Sunset from start to finish. I lost my dad a…read morelittle over a week ago while he was in hospice care in our home. Even though he was sick and in hospice, his sudden decline and death were very sudden and shocking. We hadn't even had the chance to really think about a funeral home selection, but because we've had other experiences there with other family members, we made an on-the-spot decision with Sunset, and I'm so happy that we did. Sunset staff came to pick up dad from our home to transport him and were extremely respectful, waiting patiently and unobtrusively for us to say our goodbyes and making sure everyone who might want to was present, even though it was late at night. Our next step was obviously planning arrangements at the funeral home itself a few days later, and I went with my mom and aunt (dad's sister) to help make some decisions. Our director's name was Wyatt, and I cannot express how much his demeanor, genuine compassion, and patience made this very difficult experience less stressful and almost easier. We knew that dad wanted to be cremated, but didn't have much else planned or know what to do. Wyatt walked us through many options while not being pushy and provided advice, support, and most importantly plenty of time and space when needed so the family could talk through and make decisions. He very gently guided us when we needed it, but also respected our decisions. When the day of the visitation came, once again we had outstanding service. Everything they had (delivered flowers, my dad's urn) was set up beautifully and perfectly. They helped us finish setting up our items and pictures we brought from home, provided easels and tables when needed, helped us get our picture slideshow on the TV, and helped us take it down when it was over. I'm the type of person that doesn't really like to 'bother' people, but because of who Wyatt was, I felt completely comfortable reaching out to him after the meeting and before the service when I had questions or concerns, and still do even after our services are over. He really did go above and beyond in his customer service and being respectful to my family as well as my dad's dignity as a person, as did the other staff we encountered there. While this has been one of the hardest experiences of my life, the staff at Sunset- especially Wyatt- made this very difficult time that much easier, and I can't thank them enough for the peace of mind they brought us and everything they did for us. From the bottom of our hearts, from myself and my family, thank you.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent. With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

I thought their complete lack of care or concern for the immediate family was completely…read moreunbelievable. They move 3 family members in front of first row completely blocking father, stepmother ( of 40 years ) eldest brother (wife) because they had no idea what to do. I had one member of staff actually ask me to give the family peace to mourn. I am the father that was my son that died and it was my surviving twin son that I was going to to console. At the funeral none of the family except the mother, surviving twin son and widow of my son that died were even offered seating under the tent we all stood out side. That is ( father, stepmother, eldest son (wife), youngest son (wife, son), daughter (husband). When my wife and daughter questioned about flowers we were lied to, The staff member said they would be donated to assisted care they both offered to do so were told no need. On Nov. 5th we all met at grave site to find the flowers my wife and I bought and the flowers that the brothers and sister bought in the dirt at the grave.

Exceptional customer service during your time of loss. Paul and the rest of the staff went above…read moreand beyond to make the service everything we wanted and more. It was an incredible tribute and a great way to honor the life of my grandfather.

I'm not sure how my grandma really feels about this place. I'm not in Wesley Willows myself, but my…read moregrandma does love the CNAs there. She says that they are the best butt wipers! In fact, she even looks forward to it. Best butt wipers around! Thanks Wesley Willows.

From the owner: Located in Rockford, Illinois, Wesley Willows is a not-for-profit organization recognized as the…read moreleader in offering personalized lifestyle choices for Seniors. Our extraordinary Senior Living options empower residents to enjoy an active lifestyle enriched with programs and services designed to meet individual needs while developing a community.

They were very helpful in arranging my wife's service and burial. They handled everythingread more

The staff at Fitzgerald's was very knowledgeable and helpful. They were very understanding and knew…read moreexactly what we needed. The service was beautiful and we could not have asked for a better experience.