During the transition period, my husband and I began looking for childcare elsewhere. Also, there…read moreare many horrific red flags outside the scope of this review that solidified our decision to leave.
TLDR; awful transition period, abysmal communication, inaccurate accounting, bare minimum care, 60-90 days notice to leave.
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TRANSITION PERIOD:
-We were forced to do a "transition period" that required one of us to babysit our daughter at PepperTree everyday for 2 weeks. This was not communicated to us until we were literally about to drop her off. Danna never apologized for failing to communicate.
-Danna kept me waiting outside of her office as she texted away. She was "texting parents", but never gave us her number.
-At one point during the t.p., Danna insisted I repeat what she said verbatim to comfort my baby. It was a gross overstepping of boundaries; I was already comforting my daughter in my own way.
"60" DAY NOTICE AND LAST MONTH'S PAYMENT
--The contract has a "60 day" notice policy for withdrawal, and the 60 days begin on the first day of the following month from when you give notice. Not even quitting a job requires so much notice. Other daycares, including our new one, require only 2 weeks notice. So, the "60" day notice is truly a 60-90 day notice. This was a huge headache, especially if one of these events were to ensue: a sudden change in jobs, a family emergency, a move, wanting to leave, or wanting to enroll in a different place for preschool.
-You pay for the last month when you sign up. At other daycares, you pay for the first month. The contract, under the guise of customer service, says you can "use as much or little of that payment towards the last month" as you want. They keep your money for so long. It's very unclear how, if at all, considering their disorganization and lack of accounting skills,
records are kept.
COMMUNICATION:
-When we met Danna for our scheduled appointment, she mistook us for another family
-Emails go unanswered
-Feedback goes in one ear and out the other
-I had to ask Danna several times after the t.p. What our balance was. When she did get back to me, the amount was $500 higher than it should have been. If my husband and I weren't organized with these things, we would have paid them $500 extra (and I don't even want to imagine how getting that money back would have been).
-It was never clear when Parent's Night would be and how to sign up. It seemed to only have happened once during our time there (and that was advertised via an email literally the night before).
- It is not always clear who you are emailing, even if you email Danna since different people manage her inbox.
-Danna never seemed concerned about our daughter's laser skin surgery treatments until we said we were leaving
-Once Danna argued with me that our daughter's dry skin was HFM. The pediatrician confirmed it was dry skin, but Danna never apologized or refunded me for her mistake even after getting a letter from our doctor. Our daughter had to miss 2 days because as a result.
-Calendar was received all but once halfway through the month for which it applied
-Danna was diligent to call us when our daughter was sick and had to be picked up; however, when my daughter was injured, we were only called once. No follow up email, nor voicemail.
VACCINATIONS:
-Pepper Tree was cited by the state in 2023 for failing to furnish proof of immunizations for 8 out of 8 staff. Danna said everyone was vaccinated, but they just didn't have proof (obviously this is logically possible but very suspicious to me as someone who works in infectious diseases). Do better.
-We were never asked to submit updated proof of vaccinations for our baby (and other daycares do this as children age)
OTHER:
-The office's papers are extremely disorganized, with papers scattered all over.
-I saw staff were on their phone on more than once when children were right in front of them
-We received several emails about contributing to the teacher's staff appreciation week fund. While we had no problem with this, we found that receiving 3 emails within 9 days asking for $100 for lunch (from each family!), a charcuterie board, and something small like a beach towel was distasteful, obnoxious, and avaricious. It was also strange to get an email saying many people "asked" if they could pay via Zelle, and to do so to Jeff (whom we NEVER met, heard from, and know nothing about...)
-Staff to child ratio is higher than required, but only twice was circle time or singing done based off the notes we got daily. We expected a little more attention and enrichment for babies (even 2 stories a day, some music, some games, etc).
-Technology is extremely outdated here
-We never thought our daughter learned anything (despite Danna giving the impression that sign language was taught consistently), nor did we ever receive feedback on her growth.