I brought my car in for an inspection and had such an amazing experience from start to finish. [[HIGHLIGHT]]The team was incredibly friendly, welcoming, and easy to talk to, which made the whole process feel effortless--especially since I came in with both a toddler and a baby.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Paula and Steve went above and beyond to make us feel comfortable. They were so kind, patient, and genuinely helpful, which I truly appreciated.[[ENDHIGHLIGHT]] And I have to mention the waiting area--it's hands down the best I've ever seen. The playroom is thoughtfully designed and kept my kids happy and entertained the entire time, which made a huge difference for me. Overall, it was a smooth, stress-free experience. This was easily the best car inspection visit I've ever had, and I'll definitely be coming back. Highly recommend! read more

It was easy and I was approved in no time. The staff was very nice and helpful. They kept in contact with me and made sure everything was in order read more

[[HIGHLIGHT]]I LOVE THIS PLACE!! Professional and quick.[[ENDHIGHLIGHT]] They service my 24 mitubishi Outlander, and they never disappoint. They are always on top of my maintenance requirements. read more

Ive been hare many times and it is always a great service and a really good bargain. Thanks for the quick turn around!

[[HIGHLIGHT]]The sales Representative, Paula, was great as well as super friendly.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She answered all of my questions and was great with customer service.[[ENDHIGHLIGHT]] I managed to get a vehicle the same day I came in. A++++ ALL the way!! Thank you, Paula 2013 Ford Explorer (Orange) read more

See all

Just went for an inspection sticker. [[HIGHLIGHT]]They didn't normally do them on Saturday afternoon, but the owner took it upon himself to do one for me.[[ENDHIGHLIGHT]] I was in and out in 15 minutes. I'll be back! read more

Great Sales and Service Team, Easy terms, Lease to own.... [[HIGHLIGHT]]Been a customer for about a year and they treated as a VIP every time.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Best customer service ever![[ENDHIGHLIGHT]] Highly recommend for vehicle purchase. [[HIGHLIGHT]]Paula and Steve are the best![[ENDHIGHLIGHT]] read more

My rental was missing its catalytic converter, its' inspection sticker was out of date and it had 245,000 miles. The vehicle was crunchy. If that's the quality experience they rent, I can only imagine what they sell. My advice is to go anywhere else. read more

Grace Quality Cars - Body Shops Near Me - Phillipston, Massachusetts

See all

Got a great deal from Steven and Paula! Highly recommend! Quality vehicles and a great experience overall.

I purchased a used vehicle from Grace Used Auto in Phillipston, MA, and the experience has been overwhelmingly negative, revealing issues of misrepresentation and poor customer service that potential buyers should be aware of. 1. Misleading Sales Practices: Upon purchasing my vehicle, I was led to believe it was in excellent condition, with assertions that it had never been in any significant accidents. This was a primary condition of my purchase decision. However, I later discovered through photographs from an auction site that the car had substantial front-end structural damage prior to my purchase, which was not disclosed at the time of sale. The vehicle had been a police car and had undergone significant repairs, including a repaint, which were minimally disclosed (the repaint was mentioned, but not the extent of the underlying damages). 2. Title Issues: The title status was unclear at the time of purchase, with no checkboxes filled to indicate the car's comprehensive history. This lack of transparency suggests possible title washing, which should be a red flag for any buyer regarding the dealership's integrity. 3. Condition of Vehicle Upon Return: After agreeing to have the vehicle inspected by the dealership to address initial concerns, I found the car returned in a worse condition than when I left it. Parts were replaced with ones of inferior quality without my consent, and many issues that were claimed to have been rectified remained unchanged. 4. Customer Service and Responsiveness: The dealership's policy against taking appointments for diagnostic work complicates any attempt to resolve issues efficiently. My interactions with the staff, particularly with individuals like Steve, were unproductive; they lacked commitment to making necessary repairs without cost and showed no initiative in providing a fair solution. 5. Refusal to Refund: Given the evidence of fraud and the serious issues encountered, I sought a full refund for the misrepresented value of the vehicle, which was met with refusal and lack of proper acknowledgment from the dealership's side. Final Thoughts: Grace Used Auto's business practices are questionable at best, involving significant misrepresentation about vehicle history and quality. Their service is characterized by a lack of transparency and fairness, which should concern any potential customer. I would urge anyone considering purchasing a vehicle from Grace Used Auto to reconsider and look elsewhere, where business practices are more straightforward and customer service is taken seriously. For anyone stuck in a similar situation, I recommend pursuing all available legal avenues, including lemon law arbitration and consulting with consumer protection agencies, to ensure just treatment and potential compensation for any wrongdoing experienced. read more

I recently bought a car from Grace , I'm letting consumers know that this dealership is not a very reputable company. I informed the salesperson of my concerns with purchasing a car sight unseen the car was also delivered to me. when I received the car I found the tires to be dry rotted and the brakes were alm nonexistent. I called them to express my disappointment asking if they would at the very least meet me halfway on the cost of the tires they refused. I had bought a car back in 2019 with the same issues. again no compensation. so I'm inf people to steer clear of Grace Quality cars. read more

I brought my SUV in for an inspection sticker and was assisted with body work at a very reasonable price with very prompt service.

I went to get my car inspected, they had great service and were very fast! my son also loved playing with the dogs. Very friendly staff. highly recommend. read more

Within 3 weeks of owning the vehicle, I was left stranded on the side of the highway. You did kindly take it in for service right away and would cover it. Roughly 2 weeks being in your shop, I get the car back on 4/4, on Tuesday 4/9 I start hearing a familiar noise like last time when the flex plate failed. By 4/12 the flex plate had cracked again. Because I know you will reply to this, so I'll get it out of the way. You sent me pictures of the undercarriage of my vehicle showing there's mud and dirt underneath so that must be a sign of abuse. I explained the situation, and why there was mud on the bottom of the car. You told me I was offroading which is probably the dumbest thing I have heard considering my riding boots and atv helmet were still in the vehicle. The field the car was in was soft ground from rain the night before into that morning, and yes it got stuck, and a truck pulled it out. I didn't send the vehicle through a trail as you'd put it, black paint/body panels are still in pristine condition. HERE'S WHERE YOU NEED TO PAY ATTENTION. According to the SERVICE DEPARTMENT AND THE OWNER, if the vehicle gets stuck it will break the flex plate and/or transmission. So every Crown Vic, Grand Marquis, or Lincoln Town Car, if they get stuck you need to repair the transmission? So everyone in the northeast if it snows and the vehicle gets stuck they must have the most expensive repair bills if they ever buy a Ford. So with that being said, DO NOT buy any Ford vehicle from this store, as the owner and service department admit, the cars they sell can't handle "abuse" and when your car is "abused" they won't stand by their own repairs that fail 1 week later. Grace Quality Cars, you may be able to fool someone who doesn't know vehicles, but I know what broke and I know its not due to abuse, any mechanic would point the finger at the install. I was the one that told you what was broken and you confirmed that upon it arriving at your shop, then you wanted to play dumb when it showed up a second time. I specifically went to you for help and was ecstatic you were able to get me an approval, I won't deny that. I paid a premium to avoid dealing with a private seller worrying I would have an issue, and instead I payed a premium and I'm still out of a car with the same repair bills. I don't expect you to make this car new, but sorry, your service department is a joke. You will say you helped the first time, but it's as if it never happened, because guess what, the car is still broken from your first time "fixing" the issue. Paula you were quick to take the sale, but offered zero support afterwards. I hope any new/potential customers sees this. You took almost every one of my calls and never once offered assistance. You brushed me off and transferred the calls as quick as you took the money. And I can say with confidence, I was never short, rude, or abrasive with you in hopes you would try to help. Wrong again in my assumptions. Steven Gelman the owner, you of all people should really consider how you treat and talk to your customers considering we're the ones putting food on you and your employees tables. Thank you for your generous offer of waiving the $75 diagnosis report, to tell me my car is broken a second time, I knew that already. I'm sure you'll respond saying how you tried working with me and that you were very generous in attempting the repair, but your mechanic wasted your money. To close, I will not buy a vehicle from you again. I will never refer anyone to your store, I will post this review on every platform possible, and I hope that this one service mistake you made will constantly be a reminder for how you should treat your customers when YOUR team messes up. Not to pass the blame onto your customers. Everyone reading this, if you can afford to buy one private party for less, you might as well because even if your car has an issue, it will not be resolved, you will be responsible for missed work, tow bills, repair costs, rentals, etc. And Grace 'Quality' Cars will still have the profit they made off of you while you're waiting for a tow truck. read more

I bought 3 cars from them and they stand by every one of them. service is amazing and stress free buying. I would. recommend them and I would buy another car from them. read more

Paula made my life so easy and effortless. I was really stressed and she couldn't have done anything more to help. I highly recommend them. Plus cute dogs always make a place more enjoyable. I love my car, on cloud 9. read more

Grace Quality Cars - Body Shops Near Me - Phillipston, Massachusetts

Amazing car buying experience. Great staff zero pressure. Paula the sales manager is a pleasure to work with and the owner Steve is knowledgeable and confident in his high quality cars. I purchased a 2010 Dodge Charger Police Interceptor (V8 HEMI) at a great price and before delivery the expert mechanics there addressed all my concerns. I would highly recommend Grace Quality Cars and will continue to buy from them in the future! read more

NEVER GO HERE!!! Absolute RIP OFF! They charged me for an hour an a half labor to replace a wiper washer pump that is a 20 to 30 minute job with a $25 part. I was charged just under $250 for that. I had them put tires on that cost $160 each. They charged me $998 for the four tires and mounting. WTF!!! In all they over charged me between $400 to $500 dollars for what they did to my car. read more

Sketchy! I took my car in with a water pump issue. They told me I need to replace the engine (3-5 thousand dollar estimate) So I took it somewhere else for a second opinion and YES! Surprise! It was just the water pump!!! Don't trust these guys!! read more

Great honest service! Cant beat their oil change prices anywhere and they dont push you to buy expensive overpriced air filters! Friendly staff and short wait times. Good selection of cars, trucks. read more

I bought a Chevy Tahoe about 6 months ago cause I was in a pinch and needed a vehicle. The transmission has since been acting up and they won't even try to help. Do not purchase a vehicle from here I'm upside down on the vehicle and they won't even help me out alittle. You've been warned. read more

I don't recommend buying from these people unless you have money to put into repairs! I've put a lot of work and money into my explorer and it now needs a driveshaft and lower control arm bushings. the owner won't part with one of the driveshafts out of a low mileage parts vehicle he has ripped apart and I was willing to pay a fair price for a used one with low miles on it but wanted to give me one that was already out that has who knows how many miles on it. They don't pay much for these at auction go to one sometime and see how much of a mark up he has on these ! I definitely won't buy another one from them and definitely don't recommend buying from them unless you want junk. read more

No pressure sales. Great service and fixed everything I asked during the process. They were very patient when completing the sale (including the registration and inspection). I plan on shopping for my next vehicle here first. read more

I used to go there for service on my truck. My wife used to take her car there. In the last few years togeather we've dumped easily five grand plus in their pockets. Aaron was a decent service manager. But when Gelman won't admit their mistakes and tell me I need to show him respect he tossed my business right out the window. I won't bore everyone with the details but I paid upfront for parts and labor that took damn near a month for them to complete because they ordered the wrong part. I know losing my buisness won't make them go broke but knowing the next repair bill I pay won't be going in Gelmans pocket will be satisfaction enough for me. Grace needs to learn who has to show who respect. read more

I was in the market for a Dodge Charger R/T. I started to entertain the thought of a used highway patrol car which is the same as an R/T with some upgrades. I searched and found Grace Quality Cars. I test drove a silver one in great shape. I now own the car and am very pleased. Paula and the staff were great to deal with. I had a few requests before I brought my car home. They came through and made me very happy. If your in the market for a used police car look no more. Definitely recommend them. read more

Their service department is friendly and helpful every time. We have used them for stickers, oil changes, details and even body work on our newer cars and have never had one complaint about the service. Overall it's a great place to have local, not sure about the sales department but it's always neat to see all the police vehicles and there is nowhere else we know of in the area with that type of inventory. The pair of shop dogs and cat are really friendly as well and good with kids too read more

bought a 2016 subaru recently. they made it painless. when i came back to pick up the car they inspected it for free. few days later heard noises from the brakes. brought it back and in half a day they changed the rear pads and rotors. i would definitely use them again tom g read more

Don't go here for anything they offer! I was in a pinch and needed an inspection sticker. They failed my car and offered to "repair the problems" yeah, there was nothing wrong with my car. I heard the stories surrounding this place and took a chance anyway. They switch bald tires on cars you buy from them. The things I hard about this place were endless. Don't go here for anything regarding a vehicle purchase, they bait and switch. Don't go here for service they are dishonest. Don't even go here for a simple sticker for your car, they say things are wrong when they aren't, then try to charge you go fix them. Aweful place. read more

Great service in a great time frame these guys are always willing to help and work with the customer to make sure every need is meet each time.! I would recommend them to anyone who needs work done read more

Do not buy a car from this dealer. Bought a car from them a year ago. Within weeks of ownership the car would not go into drive. They supposedly fixed the problem. A few months later I had a pew steering problem that the supposedly fixed and charged me $1500.00 for the repair. A week ago we again had a power steering problem and needed to replace the parts they supposedly replaced. And today, the transmission blew. They knew they sold us a junk car from the start. Now I'm out of a lot of cash and have no car. Do not trust this dealer or the repair shop. read more

These are the most unscrupulous people ever. Avoid Grace at all costs! Had a bad experience (bad service), called to complain and the man was so rude to me, that I told him I'm never going back, that I would leave bad reviews online. Then he put me on hold so I hung up. Later the owner called my phone and I explained everything again, and he threatened to "take me to court" and he "wasn't kidding" if I didn't delete the reviews. So I hung up, and the next week (today) I get a letter in the mail. Telling me to "delete the negative reviews" and that this was a warning, and "further action may be taken" so I decided to go to yelp TO SPITE THE OWNER! I hope you read this. Stop ripping people off. To the rest, you have been warned! Don't go to this crooked company. read more

I have been a patron of Grace Auto for many years for my regular car maintenance. After hitting a deer, I had to utilize their auto body services. Grace handled the repairs and the insurance company. They made sure I got my rental car. Steve called me every week to update me on the progress. Hitting a deer hurt, but Grace Auto made it much less painful! Steve also made sure I was satisfied with the work they had done. Thanks Grace Auto Body! read more

I went here looking for a vehicle I saw advertised online. Three things wrong which told me to steer clear of a dealership: I found some vehicles unlocked after business hours. This leaves them vulnerable to all sorts of bad things. I was there 2 hours before closing time and the building was locked! To top it off, there were mechanics in the back lot doing burnouts with a white Chevy pickup that appears to be a future vehicle on the lot! And they were filming it! I hate to see what the police interceptors they have went through! Don't buy here. You have no idea what they been through with the workers. They definitely lost me as a potential customer! read more

Great neighborhood shop! I had damage to my truck and needed a spruce up so get it in the right condition to sell. Not only did this shop figure out a solution with my insurance that worked with my budget, but they gave me a huge discount on an undercarriage treatment and a free oil change, PLUS an hour's worth of advice on how to price and privately sell my truck for the highest profit possible! These guys are great. I highly recommend them! read more

Awful experience. Scam artists. They do their own inspections and don't report major problems. Passing vehicles that shouldn't. My 17 y.o. bought a car cash, full KBB price, had to bring it back 3 times failed NH inspection twice for structural rot! Drove 6 hours round trip each time because of their sales pitch of being "honest, local, stand by our cars". They painted over the rot TWICE! I'm filing a complaint with AG's office because they're not disclosing structural issues and painting over them with black paint! Big lemon law no-no! They refused to give me a loaner car or reimburse us, two cars, for gas! And they don't allow you to post reviews, says "we have no record"! BS!! 100% reviews must be fake, no one has 100%! I assume that's why Yelp gets all the bad reviews! Wish I had read these first! AND Wilson's said when it finally passed inspection that the whole K bar support thing would have to be replaced. I'd have taken the car back but my son likes it. OH, and they don't allow customers to review...or at least bad one! GET YOUR OWN INSPECTION! read more

What most people say......DON'T.....You've been warned....much too high prices,and too many miles..way more than they should have...some are salvaged too,so be very careful,and Steve the owner is unscrupulous...like i said you've been warned..go there and see their prices in all fairness,and after you come out of your state of shock,get in your car,and go somewhere else..plenty on craigslist for sale cheaper by the THOUSANDS !!...YOU'LL SEE.....F -.... read more

So, I went to Grace Quality Cars for an oil change today because they advertise everywhere that oil changes are $12.95. They have little yellow signs every 10 feet down the major roads stating this, oil change $12.95. So I get there and they tell me it's going to cost $32 and some change. I said, but you advertise for $12.95. The guy says, "oh well that's only for the "blah-blah" oil, doesn't apply to your car (2012 escape). Now, maybe it's because I'm all of 5 feet tall and look about 12 that they thought they could pull one over on me or maybe it's your classic case of bait and switch, either way it's sketchy, bad business and I am not a happy camper. I will not be going back there when I can get better, more personalized customer service in a much better environment for the same or lesser price at Mattheu Ford. SCAM read more

We have been coming to these guys for a few years now for services. We think the staff are friendly and helpful. The prices are reasonable. An added bonus that we get to hang out with their dogs and cat! Would recommend to everyone. read more

The WORST car by far that I have ever had the misfortune of owning. They will smile and tell you to your face "oh don't worry....we will take care of everything, its under the warranty"....NOT! After buying the car I returned to the dealer numerous times for blinking engine lights and was put off until magically, the warranty was up! They are CROOKS! DO NOT TRUST THEM!!!!! read more