I've been ordering graduation photo's from GradImages for years. ADRIAN TZUC the Customer Service Representative was so professional, helpful, patient, and assisted me throughout my ordering process. Adrian was so easy to work with and made this order easy and fast. Thank you Adrian for your professionalism and kindness. I can't wait to see the product. read more

Victory Update If you are dealing with a broken coupon code and phone reps who refuse to help, file a formal BBB complaint. After I posted this review and a BBB complaint, the Customer & Consumer Data Manager from their corporate parent company (Balfour) reached out to me personally within 24 hours and provided a working 30% discount code. I am keeping this at 1 star because the front-line service is still unacceptable, but filing a complaint is the only way to get corporate to fix their mistakes. read more

I placed an order online with this company, GradImages at 8/31/26. I soon after called "30 MINUTES" before closing time!!! To talk with Customer Service multiple times and I was consistently hung up on. Took my money but to anxious to leave work! My question was quick & simple but this is unexceptionable considering I had no problem talking with someone 3 hours before closing SMH! read more

I would NOT recommend this service. My son's pictures had a very bright glare on his eyes because of his glasses. I called to express my disappointment and explained that my expectation was for them to have touched up the picture before sending. However, their answers is that service should have been purchased SEPARATELY and that is costs $19.99! Imagine that! Same as the picture. Anyway, since I didn't recall seeing that option when I submitted my order, I went in again in the page to create a new one and check where I missed it, but I COULD NOT FIND IT! I will NOT TRUST this service next time around when my daughter graduates read more

Don't! Take your own photos. Paid $60 for a photo that I received, which was completely blurry and out of focus. They put in a note saying I could exchange it for another photo or get a refund. First, they knew it was a bad photo. They should've just refunded me and then offered me a different selection. Second, none of the other photos were good. They refused a refund so I had to dispute with my credit card. Scam read more

GradImages - Graduation pic totally out of focus - Session Photography Near Me

After literally over 15 emails to GradImages, it took calling them over the phone and calling each of their employees out *by name and date* for them to finally resolve my issue (finding my graduation photos from mid-May). Nobody was able to help me for over 2 months. I don't want to have to be mean and annoying for my request to be resolved, but 15 emails and 2.5 months of back and forth asking is really getting ridiculous. I finally received my photos in August of this year, but it wasn't until I had to REALLY work hard to annoy them for them to give me any help. read more

I had an extremely disappointing experience with this graduation photography company, and I feel compelled to share it so other families know what to expect before spending a significant amount of money. Graduation is a once-in-a-lifetime milestone. There are no do-overs, which is why many families are willing to pay premium prices in the hope of receiving professional-quality photographs. Unfortunately, that was not my experience at all. First, the prices are extraordinarily expensive. When you pay professional photography prices, you naturally expect professional results. Instead, the photos I received were of surprisingly poor quality. In fact, the image quality was so disappointing that photos taken on a standard iPhone looked noticeably sharper and more vibrant than the professionally produced images I purchased. What made the experience even more frustrating was the company's advertised "100% Satisfaction Guarantee." As a customer, I interpreted that to mean they would stand behind their work and make things right if there was a problem. Unfortunately, that guarantee did not match my actual experience. When I contacted customer service and explained that the image quality was unacceptable, I made what I thought was a very reasonable request. I simply asked if I could send them a photo of the print so they could evaluate the issue without requiring me to package everything up and ship it back. They refused. Instead, I was told that the only option was to mail the photo back to them for evaluation. Not only is that inconvenient, but I was also expected to pay the return shipping costs myself--even though the issue was with the quality of the product they sent me. If a company truly stands behind a "100% Satisfaction Guarantee," customers should not have to spend additional money just to have the company determine whether its own product is defective. The entire process felt like the burden was placed on the customer rather than the company taking responsibility for delivering a quality product. A satisfaction guarantee should make resolving problems easier, not create additional expense and inconvenience for the customer. Customer service was disappointing as well. Rather than focusing on solving the problem, they relied on rigid policies that did little to inspire confidence in their guarantee. A company that genuinely values customer satisfaction should be willing to review clear photographs of the issue or provide a prepaid return label when there is a legitimate quality concern. There are many photography companies available today, and based on my experience, I would strongly recommend looking elsewhere. Professional photography should provide better quality than what you can capture yourself with a smartphone. Sadly, that was not the case here. My advice to anyone considering purchasing graduation photos from this company is to think carefully before spending your money. Read the guarantee closely, understand the return process, and don't assume that "100% Satisfaction Guarantee" means your concerns will be resolved easily if something goes wrong. Graduation memories deserve photographs that reflect the importance of the occasion. In my experience, this company delivered overpriced products, disappointing image quality, and a customer service experience that did not live up to the promise of a "100% Satisfaction Guarantee." I hope the company improves both the quality of its photographs and the way it handles customer concerns. Until then, I cannot recommend using their services and would encourage families to consider other photography options. read more

will never order from GradImages again. I paid $189.99 for an 11" x 14" diploma and graduation photo frame that took weeks to arrive. I had to call twice just to find out where my order was. When it finally arrived, my diploma and photo didn't even fit properly, so I had to return it--and GradImages made me pay $72 in return shipping out of my own pocket! UPS confirmed GradImages received my return on July 31, yet I still had to repeatedly call and provide the tracking information before they would process my refund. On my final call, I spoke with customer service representative Andres Perei Ra, who confirmed that my credit should be issued within 3-5 business days. Nearly $190 for the frame, $72 just to return it, weeks of waiting, and approximately FOUR phone calls to get my money back. Absolutely unacceptable customer service. I will never purchase from GradImages again and cannot recommend them. read more

This was an unbelievably disappointing experience. It took them over 2 months to even put my pictures on the website. The "previews" they show you are so blurry it's impossible to see the photo quality until you pay a ridiculous amount of money. $51 for a single image download, and $15 for a single 5x7 print? I crossed my fingers and chose 2 that looked the best, just so I would have a photo commemorating one of my biggest achievements. When I say these are awful pictures... I am not in focus in either of them, and my tassel is fully in front of my face in the other. Neither of these things were visible in the previews; and these were the best looking ones. I don't get a do-over, I don't get a chance to get better pictures next time, this is it. And this company's lack of attention to detail is devastating. I know photography is difficult. I know it takes time and effort to set up a system that captures each graduate well. I also know it's not the fault of a single photographer; it's the fault of a company that doesn't do enough due diligence, doesn't prepare sufficiently, and doesn't care enough to ensure that these photos are professional. When you're photographing a once-in-a-lifetime event, you have to care more. And a 100% satisfaction guarantee means nothing when there are zero satisfactory pictures to offer. I don't want a refund, I wanted decent pictures. read more

Used GradImages to order college graduation photos for our son from the University of MN. Photos came timely, however, they are awful - far too dark and it looks like my usually-fair-skinned son rubbed dirt all over his face. I have reached out twice for resolution and heard nothing back. read more

What a disappointment! They take blurry photos! Don't waste your money! What a rip off! It's 2026 and they are still sending high resolution digital photos on a CD. I wish I could've seen the pictures more clearly on their website. My cell phone took better pictures. I cannot believe they are professional photographers with quality cameras. read more

Horrible customer service. Send emails and get no response. I had to spend 95.00 to return frame that was way too big and had to call multiple times to get a refund and 3 magnet pics have been ent finally got one. Who has the other 2 pics of my son out there?? read more

Horrible picture quality. They cut off the college name to get a closer photo of the graduate and didn't even crop the photo prior to printing. So we have the word college above our graduates head which looks horribly out of place. Contacted the company to get thanks we will make not of this. Of course they have our money so don't care about satisfied customers. You can't tell from the 4009 proof markings on the photo how bad the photo is going to look. Maybe the largest graduation photography company but obviously can't produce professional images. read more

Horrible quality images! Horrible quality portfolio, completely nondescript of the school, graduating year...nothing. I will never again order from them. read more

I am extremely disappointed with my graduation photo experience with Gradimages. My doctoral graduation photos from George Washington University were mixed with another student's photos, and this issue also happened to several other students in my graduating class. This was not a small mistake. Graduation photos capture a major life milestone, especially after years of work, sacrifice, and commitment. Because of this error, I have not been able to fully view, purchase, or share the memories from a moment I worked incredibly hard for. What has made the situation even worse is the lack of meaningful customer service. This has now been over a month of back-and-forth emails with little clarity, no timely resolution, and no clear accountability. For a company responsible for handling such important memories, this level of service is unacceptable. I understand that mistakes can happen, but the response matters. Students and families should not have to chase a company for weeks just to receive the correct graduation photos. At minimum, Jostens should provide a clear resolution date, correct the galleries, and offer affected graduates an appropriate accommodation. I hope Jostens takes this seriously and fixes its process so other graduates do not have to experience this. As it stands, this has been an incredibly disappointing experience during what should have been a celebratory moment. read more

Sent me the wrong persons picture twice. Took me a month to get the right photos abs they are not good quality. And only offered a 20% discount!!!! Ridiculous!!!! read more

I'm really irritated I ordered my daughters graduation pictures on July 6 I sent emails got one reply and that was it haven't recieved her Pictures I'm a single mom these pictures are expensive what should I do read more

I find it absolutely deplorable that the company repeatedly emails you that *this is the last day to order your photos* when that is manifestly untrue. It is pathetic and dishonest and universities should stop working with a company willing to overtly lie to customers - in particular, students and their families who may believe this is their one opportunity to get photos of their graduation. read more

I would give negative starts if i could. They spam you with emails from graduation them deliver overpriced photos that look the same. $160 dollars for 4 digital photos, only 2 unique ones really, and 2 print outs. I will be demanding a refund and a chargeback if not possible, do not waste your time on these scammers read more

Worst company ever who unfortunately has a monopoly on school graduation photos. They know you have to purchase from them so they'll take advantage of you any way they can. THE WORST and most rude customer service representatives of all time too, who are no help at all in resolving the guaranteed issues you will encounter. Not to mention the insane prices read more

Horrible experience. Do not use. You can't tell from their email how poor the photos actually are. Ordered an exorbitantly priced digital download with no retouching, only to discover that the photographer widened and shaded my son's face. Doesn't even look like himself. His clothes pop like a cartoon. Since they don't touch the College President's image (in photo), this picture looks especially amateurish. Insisted on raw file; they say they cannot send it. This company ruined this very special moment for us. And the college asked us not to photograph, that they had it "taken care of." That was NOT the case. Company also gouges: ordered one print too, and shipping was $9.75. Print arrived in an envelope with a $0.78 stamp on it. Disgusting. Colleges should not engage this company. read more

Terrible image quality. Misleading marketing on site, says full digital download is $49.99, yet image is lower resolution, not the original file size. In addition, the photographer over exposed the photo. Ehat a rip off, not buy from this company. read more

I received my graduation picture samples, but I cannot really decide which one I want because the copyright marks are all over the photos, and I cannot see my face clearly. I understand why they do this, but it is too much. I cannot buy a picture when I am not sure if it looks good. read more

Extremely expensive to just download pictures on to phone. Even more for a physical copy. Don't recommend hiring this company unless you don't want to see your images. Complete scam and extremely greedy and inconsiderate company. read more

This place is horrible. They lost my daughter's pictures for one of the events and then only took one decent picture of her for graduation. She said the girl was having problems with the camera so she just told her to go. The photographer was absolutely horrible, and the company as a whole is horrible. I don't understand how you lose somebody's pictures and then take shit pictures of graduation. I'm one of those people who like to spend money on pictures and was looking forward to it, but I am highly disappointed. If I could give less than one star, I would. read more

Photos were awful. Overly priced and discount code they sent came up Invalid! Had to call for refund....still haven't gotten it yet.

Wanted to order my graduation photos as it happened this month recently. Basically got told you didn't attend your graduation as your photos can't be found or don't exist. Tried customer service but wasn't helpful at all. Way to over complicated all for some dam photos. read more

If I could give zero stars I would! This company has managed to ruin over the years all THREE of my kids' graduation photos! I don't know why schools continue to contract with this company that not only fails to capture these once-in-a-lifetime moments for families, but then has the audacity to overcharge them for their bad pictures. If your school contracts with this company, you would be better served with a local company...or probably a middle schooler with the latest iPhone would do a better job! read more

They continually send me the wrong photo! I filled out the "this is not me form" at least 8 times, sent a pic of me for their AI to search and I continually get someone who is not even the same race as me! It is bordering on harassment how many times I am continually sent the wrong picture with threats of deleting my grad pics for not ordering! No customer service at all. When I contacted them, I was told to fill out the same "this is not me" form that I have already filled out 8 times! When the school says,"you don't need anyone to get close to take pictures because the company will take them"....don't believe them because if you do, you will have zero pictures of the graduation ceremony! read more

No outside photographers were allowed to get close at my graduation for pics. Just this place. After graduation, to VIRTUALLY download a single picture was $53, and after I downloaded it it was blurry. This place is an absolute ripoff. read more

Wrong images sent to school email. Overpriced and a huge ripoff. Wanted some grad photos, I hope our school finds a better company to hire next year. read more

An absolute RIPOFF. $51 for one freaking digital photo is a such a scam. This is supposed to be a happy moment for everyone, and they are extremely expensive. It was very frustrating getting excited to see my photos and then getting hit with huge watermarks plastered all over my face AND seeing the damn prices just for one DIGITAL photo. I didn't even consider the physical photos because if you want to buy all of them, you have to pay for each one. Absolutely outrageous, and I cannot believe that this company happily sends their customers an email asking them to buy them. If anyone from the company reads this, you should be ashamed of yourselves and your prices. The rich get richer I guess. AND, screw all these universities for partnering with them considering how much tuition already costs. read more

I would give a negative review of possible. Do not waste your money, do not order the photos from them. I ordered a digital photo for which I should not have to purchase photo retouching at all due to the a green screen they used to take the photos and there's green in my daughter's hair my daughter, she did not have green hair to begin with so it's their fault and they keep saying they're going to fix it and now it's been three weeks later and they say they redid it, but they never redid anything. THEY LIE. Also customer service Nancy is very rude. read more

I cannot believe this company. If my experience is standard for them they deserve to sink and become no more as soon as possible. Not only did my university pay them for a photographer to come and take photos of our pinning, but they have the audacity to try to charge $109 for me to DIGITALLY download FOUR pictures. and that is one of the cheapest options. Over $50 for ONE DIGITAL DOWNLOAD. None of which are even edited, touched up, or that really had any work put into it at all. That is egregious and borderline immoral. Would absolutely NEVER recommend using this company to ANYONE and I wish them the worst. I never post reviews, especially not bad ones, but the blatant scam that this company is deserves to be known and they need to either change or unexist as a company if they're going to try to pull that kind of stuff on people. It is an absolute disgrace. read more

All of the pictures they took of me were awful, and they are refusing to look for alternate takes, which they have. They are also refusing to give me a picture they have not sent me. read more

$117.41 to download three graduation photos. Absolutely and unequivocally a ripoff, scam, whatever you want to call it. They have a mono on graduation photos with most universities so it is either pay their ridiculous prices or you are SOL. read more

i'd select "hell no" for recommending this business if i could! you can't see your photos before you purchase them. i bought the cheapest possible image which is a single digital image for $50, not even a real print. yet another company that has absolutley no integrity! as if being a college student doesn't put you in debt enough, they capitalize on your special day and achievement by ripping you off! do yourself a huge favor and get a family member or friend to take your photo! read more

GradImages - I added the touch-up because they don't let you view your real image, there's no refunds, and I want the memory of my special day. - Session Photography Near Me

they had the AUDACITY to try to charge me 50 dollars PER image just to download a JPEG. A LOW QUALITY JPEG!!!! Genuine robbery just take a screenshot of the example images and run them through a watermark remover dont give these scumbags a cent. read more

If I could give no stars I would. Wish I would've read the reviews before I paid for pictures that I have not received yet. Their website says 100% satisfaction but can't give a shit that my photos are lost in the mail. Sent email to get tracking number and received message back, not with a tracking number but that they will reorder with no cost to me. WTH. I called and spoke to "Sebastian" who was rude and no help whatsoever. He is the one who responded to my email. I asked to speak to a supervisor and was told no supervisor is available. Not surprised. I will be contacting the University who uses this company to make them aware of my complaint and let them know based on the reviews here I'm not the only one. If my pictures are ever received I'm not expecting a good product. Again DO NOT purchase photos from this company! read more

My pics came out great. However, I ordered the biggest package deal which included a cherry wood diploma and pic holder. Initially I received a quick email that "the following had been shipped." Everything included the cherry wood frame was listed. Upon delivery I noticed the wood frame was missing. I inquired immediately since it said it shipped and was told to be patient it would be shipped in a few weeks. Okay but then don't say it shipped. About 2 weeks later I reached out to give them an address change as I had to move quite abruptly. They told me they don't do address changes. I asked why and they said it shipped already. I asked to provide tracking info since I'm studying for the bar and my old apt was a bit off a distance away and I wanted to monitor it to go upon delivery. This was May 31. They said no they don't provide tracking info. For 3 weeks, I traveled to back and forth to my old apt daily to see if it was there. Never was. I reached back out and they said it shipped on June 10 and would arrive by end of week. It was now June 21. (Again they'd said it was already shipped when I inquired on May 31 to change address). When it still did not show up, they told me it was delivered on June 11 and provided the tracking info. (They could've given me that from start) I went back to the old apt, knocked on neighbors doors . No one seen it. I told them this and they told me to contact FedEx and get a folio or claim number. FedEx said it was delivered but couldn't provide proof of picture and told me it was too late to file a claim now and I'd have to have the seller reach them. Grad images refused. I cannot describe how many hours and days this took from my studying for the bar. I will be disputing the charge because I still didn't receive and they've refused to help read more