Their quality is awful. I am letting our High School know not to use them ever again. Their complexion correction is a filter as they described it, complete waste of money. We are returning ours for our many back. read more

I emailed GradImages 3x over the past couple of weeks regarding my daughter's graduation proofs with no response. We still did not receive them from over 3 1/2 weeks ago! I called today and they are not able to locate the proofs. The rep wanted me to send him a photo of my daughter so they can locate her images. I'm waiting for a call from a supervisor. read more

Received photos and was shocked at the poor quality. Paid $48.16 for 2 5x7's. Called to share that there was a line in one of the photos and asked if they would rectify. The response was they would send a new photo at my mailing expense. On the website there is an emblem stating 100% satisfaction guaranteed. It is sad that there is no customer service or willingness to make things right. NEVER AGAIN. I will share my recommendations with the college, friends and family. In this day when everyone has a camera you would think customer service would be better. JUST USE YOUR PHONE TO TAKE THE PHOTO. Will be much better. read more

I hope this company hires professional photographers. The grad pictures I received from them are terrible. I have no idea why they charge so high for no value. read more

Gradimages is a horrible company! They sent me pictures of another person! When I notified them several times they still don't want to send me mine! Im left without my graduation memories! read more

Writing this review with tears in my eyes. I was told I didn't need to go up front to get photos of my child being handed his diploma on the stage and those would be taken for me. They ended up sending me 5 photos taken insome back room, after this special moment, and with his diploma folder closed. Total garbage. Further, they gave me a "deadline" to order these shitty photos. I declined to order them and decided to just dress my kid up and do our own photo shoot. Two days after the "deadline," they wrote again. All the options were now cheaper, there were more options and a promo code for free shipping! read more

Paid $99.99 (lowest price!) for five blurred, low quality graduation pictures. Joke of a service.

Actually zero stars... not even one. You don't have any choice about what company is going to handle your pictures at graduation; you have to hope the school made a decent choice. And, it's such an important memory and time. So, it's very disappointing when you have to work with a terrible company... and so many people have had bad experiences, you wonder what reason a school could have to keep this company for its events. First, you can't build a package of the options that you actually want. You have to pick between packages and overpay for products you were never interested in just to get what you actually wanted. We're talking over $100 for most options that include what you'd be looking for. For example, I wanted at least two 8x10s and some wallets (four would have sufficed for me), and I wanted digital downloads... The only way to get those was a package that has two 8x10s, four 5x7s, eight wallets, a really silly/stupid gif, an equally useless "video" (of your pictures), and then digital download. So, in the end I paid (with shipping and everything) almost $200 for a package of products half of which I didn't want. The other thing is, the pictures are terrible. I am a photographer professionally, so I understand certain things--sometimes even experienced photographers in something like this just have an off picture and that's really unfortunate-- but they could mitigate that by taking at least 3 of each graduate (they didn't), the angle of all of the photographs was strange, and the lighting set-up was just awful. The kicker is that retouches cost extra! So, you have to pay for them to fix their terrible pictures, lol. Based on others' reviews and comments on GradImages FB, we'll see if I ever actually get the prints. For some reason, it kept cancelling out when I tried to change my email and phone number on shipping and billing so those are incorrect. I ordered the package on my phone and it says that you'll be able to then go download them on your computer. Yet, when you go to the website, it wants you to "pick a package" again. There's no way to go find a completed order. So, there's no way to download the pictures you've paid for. Their contact form on their website is also broken. The fact that this company is still in business is wild, and it is really sad for something like this because graduation is a really significant moment for people. *Update* they did respond to an email (their email can be found in comments on their FB) My link to download was sent to the incorrect email which I couldn't change in the order form even though my access (when the pics were ready) was originally through my correct email, haha!! Once I realized that, on my phone I sent the link to my phone (text) and then to my email from the text and was able to get the downloads at least. So, what a mess. read more

Avoid, avoid, avoid. My son's school recommended GradImages for senior photos and diploma frames. We received the digital images and they were ok, but after 2 months of waiting for the diploma frame (informed of a 2 week turnaround at order placement), I called customer service. I was told it would be just another week as there were supply chain issues with the wood. After another month, I called again and was told I could choose another frame or cancel my order. Why wasn't I informed? Why was I given the wrong info? I asked for a refund and had to demand the shipping and taxes also be included in the refund (since nothing was ever shipped/sent). Extremely disappointed that after 3 months, we have to start over finding a diploma frame and customer support is extremely lacking. read more

If I could give 0 stars I would. We counted on you to take pictures of my son's college graduation. I paid extra ($25 per image) for custom plus touch up which, per your own description, covers complexion blemish and glare touch up, whiten teeth and eyes and image exposure. Only to find out that glare touch on glasses was not included in that and is and additional $20 per image. When we received the pictures, not only is there terrible glare on the glasses (since it was included in the custom plus touch up), the pictures are not even crisp. I could print better quality pictures from my home printer than what I paid almost $200 for. I am returning these pictures for a refund but am completely heart broken that I do not have any pictures of my son on stage. read more

Adding the the significant number of people complaining about the poor quality and lack of customer service. Have emails stating that I should contact them to improve the quality of the received product. I did with specific request -- use the okay pics in the story and announcement. Informed the computer does the selection and they can't change anything. Glad I only got the digital package. At least I have something to work with. But cost of their product is excessive. 1/3 of the digital pictures had my daughter's tassel in her face. 1/3 were just autozooms of the taken pictures. Spent $99 to get 2 digital pictures of daughter's college graduation that are of so-so quality. My phone took better pictures before and after. The university prohibited US from taking pictures during because GradImages was there. Now I can seem to get off their email lists in spite of Unsubscribing. read more

They charged $74.95 for the premium download which included 6 photos (duplicates of 3 photos) and one video called Your Photo Story. The quality of the photos were good but not the video. They stated it was complementary and only for sharing on social media. My issue is that it's part of the packet and their sample shows clear images. This is false misrepresentation of their end product. Plus, I didn't see any disclaimer that the video wouldn't be the same quality as the sample. They just make matters worst by lying rather than being accountable and making their product better or state that their video has low resolution. read more

GradImages - Packet price - Session Photography Near Me

I received photos from a once in a lifetime event with a note that says my images are flawed. Every single photo I got from my graduation was blurry. A refund doesn't do justice of the "inconvenience". I now have ZERO photos from the day I graduated college because of a flaw originating from the camera. In my opinion, seems like somewhere along the line they messed up and the blame game started to take effect. I cannot walk across the stage again to get the photos redone, so now I am stuck with images that are blurry, and my teeth look blue. Disheartening to say the least. read more

Super disappointed in my purchase from GradImages. After several months of contemplating, I decided to go ahead and purchase a digital image from GradImages. I had hesitated initially since they were so expensive (almost $50 for one image) but I mistakenly thought that for that price, the image would be good quality and well worth the price. I wanted to buy it because it was to commemorate a special event. Immediately after I received the image, I knew it was a terrible mistake. The image was incredibly poor quality, blurry, and had bad lighting. I figured maybe it would look better than the preview, because again, this is a professional company and if they were charging that price, it should be better. Unfortunately, that was just wishful thinking. Now, I'm out $50 for a useless image. It's disappointing because again, I was hoping for a nice photo for a special event. I can't even use the digital photos for any printing because they are such poor resolution. Save your money. read more

Let me start by clarifying the 1/5 rating is for GradImages as a whole, NOT for live customer service agent Andres Medina who kindly helped me in resolving the many issues I ran into while trying to order prints. Andres gets a perfect 5/5 rating for customer service as he did an amazing job recuperating from the mistakes of the company! GRADIMAGES SUBRATINGS: WEBSITE 0/5: inconsistent with the user interface! 0/5 EMAIL CORRESPONENCE: email shows 2024 pics, but does not appear when clicking the link to view proofs that routes you to the website (Andres found it under a different customer number/email address); the photos that appeared were from graduation in 2012 and 2015. Furthe, the 30% off promo code sent in a separate email was invalid! -5/5 CUSTOMER SERVICE REP #1: strong language barrier and hung up on me out of frustration, apparently the agent user interface was also giving him issues and he could not locate my customer information or images under my customer number or email address (note the rating is a negative number). I called back and spoke with Andres who gets a 5/5. He was so patient, empathetic, and kindly assisted me in making my purchase and applied a 20% off discount off my total purchase (hey, it's not the 30%, but I'll take what I can get at this point, I'm over it!). ANDRES MEDINA deserves a raise for putting out the many fires caused by his counterparts. I was finally able to make my purchase, Andres did it on my behalf over the phone. Crossing my fingers that my order arrives (and within the timeframe provided!). GradImages needs to consider their main customer demographics of scholars and people who value education and validate our concerns by hiring agents with the capacity to deal with customer related issues. Obviously we're not stupid, it's the company that sucks (I repeat- not Andres!). It is evident by the current Yelp rating average of 1.5 that their weaknesses have been brought to their attention, however, they have no desire to rectify the challenges we've faced. GradImages knows what they're doing; we have no other option but to purchase photos from them as contracted by the university/institution. From a weak business standpoint, I get why the company doesn't see a need to improve the customer experience. Hoping that by the time I complete the Ph.D. program, GradImages will no longer be a thing at my next commencement ceremony! Shout out to Andres for taking pride in his work performance! read more

Extremely overpriced for the quality of photos they provide. Similar price gouging to college textbooks and curriculum. The picture is of lower quality, lacking refinement and "touch-ups" cost additional at high rates. read more

Ordered a digital image of my daughter's graduation. They sent the wrong image and refused to correct their mistake.

Crazy expensive and the worst quality photos/paper they're printed on. My daughter's hair is red in the photos, but not in real life. They sent them with no cardboard via USPS, so of course arrived bent. Basically, I could have done a way better job printing our phone photos at CVS for very little cost. These are so bad that's what I'll be doing now. I very rarely have written a poor review, but this quality is so cheap and they were so expensive, I feel a duty to warn others. Penn State, please change vendors for future grads. Once in a lifetime event should be captured with care. read more

they never shipped my order, you get an email saying they did but not a tracking number, talk abt a rip off,

If I could give no stars, I would. Our daughter graduated from college in May and we didn't get the proofs for over 3 weeks after graduation (we were told 1-3). When we did look at the 4 pictures that were taken on a phone, they look really good. As soon as we look at them on a computer, only 1 of the 4 pictures is somewhat focused. It's very disheartening since this was her college graduation ceremony which will obviously never happen again. They had some unique pictures that would have been nice to have as mementos. In today's day and age, and the fact ALL cameras for decades have auto focus on them, I'm unsure as to how their photographer was unable to get focused shots. read more

Worst pictures I've ever seen Across the board, they couldn't be worse. The resolution was so bad, I could hardly tell it was my daughter read more

Don't waste ur money like I did. Digital photos: terrible resolution (300dpi) for a unreasonable price Touchup: total trash read more

This company is deplorable! Would give them 0 if I could. Clearly they dont care, or are NOT looking at customer reviews! Having worked in photography before, there is NO need to charge these exhorbitant prices. They are the biggest rip off of innocent customers who are looking to cherish special moments. My advise is to take your own camera to special events and select an individual who can capture memorable shots for your loved ones w/o depending on companies like Gradimages. I ended up paying over $60 for the option attached, and that was the cheapest. Deplorable! read more

GradImages - Session Photography Near Me

Fraud of a company... I paid for a digital download of 1 of my graduation photos on 8/18. As of 8/22, I still do not have my photo. Why on earth do instant download photos take 5+ days? Also, the website is garbage. Response time is extremely slow and there is no chat function. read more

In 2021, my son graduated from college and I didn't order any pictures. Two years later I found my order form, and thought it was definitely too late. Without having any hope, I called anyway. Andres Medina was the Customer Rep who answered my call, lucky for me, because to my surprise it wasn't too late. He answered my many questions and helped me choose the right package, which happened to be the cheapest. We stood a while on the phone because I needed to be absolutely sure of what I was ordering! I never felt rushed, nor did he ever try to upsell me. At the completion of my purchase, a tremendous load was lifted. All that's left to say is a big THANK YOU, Andres for your excellent customer service!! read more

I spoke to Andres Medina and he was great! He helped me find my 2021 graduation photos the same day that I called in.

Stay away from this company. They sent my child's graduation photos to the wrong address and didn't take responsibility for their fault. The customer service representative has yet to respond to our emails. The customer service number never answers your calls. Only the online ordering line answers the calls. When I gave the order number, explained the situation, and asked them to send the photos to the correct address, the representative told me he didn't know what I was talking about and that I needed to make an order again with the correct address. I will share this negative experience with the school district for not using this company for the grad pics for the coming years. read more

What a nightmare, I have been having! Placed an order for my Son's pictures after his graduation in June. $75.00 for three pictures, what a racket! 7/4/23 Rec e-mail link to download. WRONG STUDENT!!!! Called, had to send them a picture of him at graduation, they stated it could be a month to straighten out. No word, so I called September 8th, they "Found" the file and e-mailed me the NEW Link. WRONG STUDENT, But a different one from the first!! Called back right away, asked for Manager, somehow you can never find the "Team Leader"/manager. The young lady at Cust Ser, said she would speak to Team leader and they would get back to me! The following week I called about any information on my ORDER. I was sent another e-mail link to download the three photos. Guess what, WRONG STUDENT AGAIN!!!!!!!!!!!! Now every time call, they seem to have "connection problems"!! You would think that a Very expensive University (that gets a cut of the $$) would have a top notch place taking pictures!!! ?????? read more

First, they send proofs from my sons college graduation of someone else. Then I call the 1-800 number at the top of the proofs letter and it is a scam number! So I find the correct phone number in Google, call And the rep says oh, that proof is a girl right? No!!! The proof is a man and not my son! Then he asks me who walked before and after my son. Um.,, how would I know, it's a college graduation! Worst company!!!! read more

Received my sons graduation photo today only to find it wasn't my kid! LOL I mean what type of moron photographers do you have working for this business! read more

I rate a 0. I was sent a link saying my photos were available, only to open and see it's not my pictures it's other random graduates from my ceremony. So I take the time to fill out the correction form even upload a photo to help identify. I get a second email again saying my photos are ready thinking this time it's the correct ones. Nope. Now I open it and it says we're sorry but we were unable to identify any photos of you from the event. This place is a rip off and for the kind of money they charge to not even get you your photos. Well guess I can't order if you can't get me the photos? Horrible experience. read more

Sent photos of a person with a whole different gender . Customer service didn't even respond to my emails. Then finally after calling , stated it will take up to 2 weeks to find the correct photos from my photoshoot. Crossing fingers they even find them , or even better that they even try to find them. Seems from looking at these reviews they don't have a good track record. Sad !!!! read more

I placed an order for 1 digital image of my sons graduation. My plan was to enlarge it as big as possible to display for his graduation party. I was quite surprised to find that the "High Quality" image size was merely 1.2 mb. You get over 2mb on an iphone. I spent over an hour with a person on the chat via their website. She was nice and tried to resolve my issue, yet in the end she offered me a 5x7 image free and said that was the best she could do. Had I known that $40 would only get an image size of 1.2 mb, I never would have ordered the image. This could have been avoided if the image size was simply stated on the order page. There website indicates 100% SATISFACTION GUARANTEE, yet I am stuck with a digital image too small to print much bigger than 5x7 with good resolution. read more

I had to call GradImages because I hadn't gotten my download yet of one of my sons recent graduate pictures. I was a little put off that it had been several month and I still didn't have the image but when I called the customer service line the help I received was phenomena. I was taken care of promptly. Not only did I get the image almost immediately sent to me they also sent me a release letter so I could get prints made. Definitely a good experience with customer service and making me the customer happy! read more

They are the worst ones out there. None of the pictures they took of me for my Ph.D. were good. They had two chances and blew both. Try to ensure you have taken photos of your important occasion with your phones. read more

Ended up getting the wrong photos. They were not of my daughter at her college graduation , instead they were strangers. Both male and female. We repeatedly have tried to get this corrected and months later we have one additional photo of her going drown the aisle, but the one where she is handed her deploys on stage has yet to be found/provided. read more

My daughter graduated Georgia College and University in May 2024. We were really excited to learn that Gradimages would be taking multiple photos of each student at the graduation and we would be able to purchase them. But Gradimages totally messed up the photos. Basically the photos were all scrambled and the proofs we received were of some other student. My daughter and I went online and searched through every student's photos of the event. And most of them were mislabeled with the wrong student's name. It is like they picked up all of the photos and threw them up into the air. And just randomly labeled them with students names. Under my daughters name there were photos of two different students. After going through all of the photos we did locate photos of my daughter and we did order those. Gradimages needs to get their act together. These graduations are big events for these students. And for Gradimages to be totally incompetent is not acceptable. If the employees that screwed up my daughters graduation photos can't figure out how to do it right, then they need to be replaced. My advice, don't expect a lot from this company. read more

I'm shocked. We are trying to order graduation photos before they expire but cannot! They are the wrong person! The photos are going to expire and despite filling out their "wrong person" forms, emailing since we are running out of time, and then calling after no response ... still nothing!!! For something that's so expensive you'd think they'd have this process down. read more

Total scam. I was so excited when I got their email about my daughter's graduation picture - it even included a coupon! And I didn't scrutinize the photo - she looked good and darn it, she had graduated college, so I was thrilled and ordered it. When it came in and I proudly showed it to her to get her opinion on a frame, she said "why did you order my high school graduation photo?" Is it sheer coincidence that they sent the "last chance!" email of her HS graduation a month after her college graduation? And they refuse to reply to my email asking for a refund. Unfortunately they are probably a monopoly and the only company taking graduation photos. Just DON'T GET SCAMMED. read more

Two things I don't like about this company： 1）They charge you $45 for a SINGLE DIGITAL Download just because they can. 2) Their photography SUCKS, my dog can take better pictures than them. As much as I want to keep the great memory of my graduation, I will not encourage such practice and buy-in. read more